Sacramento Expertise for Computer Support Firms
Transparent Temporary IT Support Help
Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Sacramento
Progent's consulting services for IT service organizations in Sacramento California allows you to offer your clients Progent's consulting expertise and Help Desk Call Center support with your company's brand as a transparent extension of your in-house network services team. This can put you on the fast track to grow your client base, expand your service offerings, satisfy your customers, and improve your bottom line.
Progent's roster of network experts, desktop support specialists, network admins, and cybersecurity consultants have worked as transparent extensions to the IT staffs of some of the country's largest IT service businesses. Progent's breadth and depth of expertise allows you to add to the scope of your IT support practice, and Progent's close integration with your support team helps you strengthen and preserve your company's brand.
Progent is a network consulting company with 20 years of experience delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network engineers of any private IT services company in the world. Progent has delivered remote IT assistance and advanced consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)
Reselling Progent's Support Services Under Your Branding
Progent's consulting program for IT service firms offers transparent resale to your customers of professional services. Progent bills your firm exclusively and performs under your instructions to provide your customers support services under your branding. Also, Progent has a low-cost Off-hours Support Service for customers who require access to 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is fundamental to an efficient service desk. But enterprise-grade ticketing systems are not just costly to license and staff, but also difficult to configure and manage. Small or niche IT support organizations seldom have the required resources. Progent's Help Desk and ticketing solution offers IT service organizations an affordable way to retain their custom branding while delivering their clients world-class desktop support built around a best-of-breed ticketing platform and supplemented by fast escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing solution for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing solution allow you to increase your physical and virtual support workload, the range of technologies your company can handle, the number of locations you can service, and your overall availability.
Important features of Progent's Service Desk and ticketing solution for IT service organizations include:
- Progent's online desktop support team delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard business hours.
- Standard service hours are 5am to 7pm PST, five days a week.
- Extended support is available at extra cost.
- Optional on-premises service in major metros is offered across the US at additional cost.
- You keep complete control of your customers and billing.
- Your clients enter requests via your own branded Internet portal, an 800 number, or by directing an email to your designated mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated remotely while they are active.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service firms allows you to act as a sole point of contact for virtually all technical guidance and troubleshooting your clients may require. You can grow your team and strategic in-house competencies steadily without having to decline opportunities due to a lack of in-house expertise or the absence of personnel.
Key features of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent works as a seamless extension of your in-house support team, under your direction, and bills your firm rather than your customer.
- Granular Billing: Progent charges on a per-minute basis to minimize costs.
- Detailed Reporting: Progent uses an advanced service documentation platform to make sure all services performed are thoroughly described. This makes it easy for your IT support organization to transfer account assignments to internal consultants when you have enough people and relevant technical skills.
- Safely Grow Your IT Support Business: You can easily and safely accept more jobs outside your main fields of expertise and serve new territories without exposure to the risks associated with increasing your full-time staff too quickly.
- Strengthen Your Brand: You can solidify your mind share as a full-spectrum IT support firm by offering more solutions to more clients under your own company name.
- Flesh Out Your IT Support Catalog: Progent offers world-class support in a broad array of technologies and can be a dependable reservoir of skills for expanding your IT service operations.
- Fast Problem Escalation: With a sizable roster of top-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
- Make Your Clients Happy: Satisfied clients stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek expertise from your competitors.
- Remote Support Experts: For two decades, Progent has delivered online IT support from Call Center support to advanced consulting. Effective remote support saves money and produces quick results.
- Advanced Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and GIAC. Find out more details about Progent's technology certifications.
Progent's Areas of Expertise for Sacramento, California Organizations
Progent's nationwide roster of certified consultants offers Sacramento, California companies a broad range of online technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange 2016 Migration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Upgrade Consulting
- Windows 10 Support
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Migration
- Active Directory and MS Entra ID Integration
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP Consulting
- Microsoft Azure, AWS, Google Cloud
- Online IT Support
- Telecommuter Integration
- Cisco Infrastructure
- Juniper Networks Technology
- Cisco Routers Expertise
- Security and Compliance Expertise
- Business Continuity Preparedness
- Penetration Testing
- Firewall Integration
- Call Center Outsourcing
- Desktop Tech Support
- Data Center Solutions
- System Center Operations Manager Monitoring
- Configuration Manager Automation
- Microsoft Access Expertise
- Virtualization Automation
- Fast, Low-cost .NET Software Development.
- Windows Hyper-V Setup
- VMware vSphere Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iPhone Support
- Smartphone Management
- iPhone Integration
- Google Android Smartphone Management
- Ransomware Defense/Recovery
- Backup/Restore Consulting
- Cisco IP Voice Phones and Telepresence
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E AP Integration
- Wi-Fi Site Assessments
Find Out More About Progent's Consulting Support for IT Service Firms in Sacramento, California To learn additional information about Progent's reseller support for network service firms in Sacramento, California, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Services Skype for Business Mirrored Back End Servers
Skype for Business Front End Server Consulting Services
Microsoft Lync 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop collaboration, as well as IP-based and public switched telephone network (PSTN) telephony. Microsoft Lync Server 2010 can extend the functionality of Microsoft Exchange, SharePoint and Office desktop or Microsoft 365 and streamlines administration through integration with Active Directory. Lync 2010 can also reduce capital and operational costs by doing away with VoIP equipment and subscription fees, PBX systems, or legacy teleconferencing solutions. Progent's certified unified communications experts offer remote and onsite support services to help your company to manage and troubleshoot your current Lync 2010 environment or evaluate the benefits of migrating from Lync Server 2010 to Skype for Business, which is the new release of the product. Progent can also help you to plan and carry out a smooth Skype for Business upgrade or a migration to Microsoft Teams.
24-7 Cisco Certified Internetwork Expert (CCIE Routing & Switching) Support Outsourcing Services
Open Now Microsoft Certified Solution Developer (MCSD) Small Business IT Outsourcing Group
Progent offers customers access to consultants who have been awarded some of the computer industry's most prized credentials. Progent believes that clients have the right to know that their computer service providers have accredited testing plus extensive real-world backgrounds so that Progent's clients can use Progent's service with trust. Often, vendor certifications such as the CCIE brings privileges for substantially better vendor help than is available to non-certified consultants, enabling Progent to deliver clients a higher level of IT service. In other cases, major credentials such as CISSP or ISSEP for network security can aid enterprise clients to show compliance with regulatory demands by using the assistance of recognized industry experts.
Amazon Web Services hybrid cloud solutions Integration Firm
Amazon hybrid cloud solutions Developer Firm
Progent can provide affordable online consulting to assist businesses of any size to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3, and Glacier. Progent can assist your IT team with every phase of Amazon AWS integration including requirements analysis, readiness assessment, architectural design, testing, deployment, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security strategies.
Best Horizon3.ai NodeZero Certified Threat Assessment Network Security Test
Top Ranked Cybersecurity Contractor Horizon3.ai NodeZero Cybersecurity Pen Testing
Progent's certified cybersecurity consultants can run NodeZero-powered PEN tests to make sure your security monitoring and protection systems and policies are properly set up and effective.
Check Point 1000 Firewalls Computer Security Specialist
24/7 Security Group Check Point 1000 Firewalls
Progent's Check Point experts can show you how to select and configure Check Point Software Firewall/VPN software and appliances powered by Check Point Software's technology to provide an affordable and efficient security solution for your IT network. Progent can also show you how to configure other Check Point technologies such as ZoneAlarm and Check Point Power-1 firewalls with security solutions from other suppliers and offer a central stop for on-going network support, maintenance, training, and consulting expertise.
Hornetsecurity Altaro 365 Total Backup Onsite Technical Support
Altaro 365 Total Backup Support and Integration
Progent is an authorized Hornetsecurity/Altaro partner and can plan, configure, and manage an implementation of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files stored within your organization's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered laptops and desktops.
Microsoft Expert SQL Integration
SQL Server Replication Consulting
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that opens the door to the fast development of cutting-edge high-end applications that can give your business a significant competitive advantage. Microsoft SQL Server 2000 features core support for XML and the capability to query across the Internet and outside the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of background helping with Microsoft integration, assures you success in planning, deploying and managing Microsoft SQL Server applications that are seamlessly connected with other applications based on Microsoft's .NET platform.
SQL Server SSAS Online Troubleshooting
Online Troubleshooting SQL Server 2016 AlwaysOn
SQL Server 2016 offers significant enhancements in speed, scale, security, availability, mobile computing support, and built-in analytics and reporting. New features include PolyBase for handling relational and non-relational databases simultaneously for data warehousing, R language support, Row-level Security, Mobile Report Publisher, and seamless control over local and cloud resources. Progent's Microsoft-certified consultants can deliver remote and on-premises expertise to assist businesses of all sizes to implement, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft technologies such as Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).
Microsoft Entourage and Exchange Professionals
Largest Remote Technical Support Entourage and Exchange
Microsoft Exchange and Apple Mac computers can work together efficiently. Progent's Apple and Microsoft premier experts can show you how to set up Microsoft Entourage and Exchange so your Mac users are able to collaborate with teammates who run Microsoft Outlook. With Exchange and Entourage for Mac, Exchange and Apple Macintosh systems can coexist, enabling Mac users to get and transmit messages, search the GAL, copy addresses, synchronize calendars, and invite people to meetings with your Exchange account. Progent will verify that your Exchange Server is properly set up and that WebDAV and Outlook Web Access are enabled. Progent also offers specialized onsite Entourage education.
Consulting Comcast Business Class Cable Internet
ISP Selection Consultants
Progent offers access to the cost-effective services of remote Internet connectivity experts to help your organization to evaluate or update your ISP services so your Internet connectivity solution aligns with your business requirements. Services available from Progent's engineers include assessment of your current bandwidth use, vendor and service plan analysis and selection, network provisioning, and managing a seamless switchover to a new carrier and/or service plan. Network provisioning can include optimizing current routers and deploying additional ones, implementing firewalls, and upgrading dependable Border Gateway Protocol architectures.
Operations Manager Case Studies
24/7 Operations Manager Case Study
Before Progent's MOM-based solution, network problems were approached reactively, once workers were impacted by them. With the benefit of proactive, automated alerts and trend reports created by Microsoft Operations Manager, Progent is now able to fix server troubles before they becomes serious enough to impact network availability. Because of Microsoft Operations Manager, Progent can resolve looming problems before clients know that the problems exist. Progent offers help for Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to offer small business networks enterprise-class reliability, safety and productivity.
Dharma ransomware hot line Technology Professional
ransomware removal and restore Consultant
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist you to contain the spread of an ongoing ransomware breach. Call 800-462-8800
Meraki Switch Planning Computer Engineer
Meraki MS Switch Technical Consultant
Cisco's Meraki MS family of access and distribution switches are intended for sites ranging from small branches to campuses. Progent's Cisco-certified consultants can provide cost-effective remote expertise to help you to plan and implement a productive network solution based on Meraki switches, streamline network administration with Meraki's cloud-centric management architecture, define policies to maintain security and compliance, develop and test a disaster recovery strategy, and resolve issues related to any aspect of your Meraki ecosystem. Progent can also help you to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi access points to create a unified networking infrastructure.
Microsoft Small Business Server 2008 Troubleshooting
Microsoft Small Business Server 2008 Online Consulting
Microsoft Small Business Server (SBS) is an affordable collection of server products that provides the basis for a powerful but manageable IT network. The technical demands of the Microsoft .NET components included with Small Business Server 2011 calls for a network support expert with real-world experience planning and building seamless, comprehensive business technology solutions. Progent's SBS Server consultants have an average of more than 10 years of background integrating computer systems powered by Microsoft products. This background ensures you success in deploying, managing, and maintaining network solutions that incorporate the SBS Server package of servers and productivity software.
After Hours Consulting Excel 2019
Microsoft 365 Excel Power BI Development Companies
Progent's Microsoft-certified Excel and Office 365 Excel application consultants can provide a wide variety of online support services to assist your organization to design, develop, pilot test, install, manage, and debug business applications powered by any version of Excel, including Excel Online and Office 365 Excel. Progent can help your business to migrate your current Excel applications to the latest releases of Excel, integrate Excel with iOS-based iPhones and iPads and Android smartphones and tablets, and identify and fix compatibility problems between different versions of Office Excel. Progent can provide as-needed support to clients looking for a quick solution to a specific problem associated with Excel and Progent also offers full project management support for migrating or creating mission-critical application software built on Excel. Progent's affordable online training for Office Excel can be customized to address the special requirements of individuals or groups.
Microsoft 365 Exchange Online Integration Professionals
Office 365 Outlook Integration Technical Consultant
Progent can assist your business to understand the many subscription plans offered with Microsoft 365, previously called Office 365, and integrate your network with Microsoft 365 so you derive maximum business value. Progent offers expertise with multi-platform environments that include Windows, macOS, and Linux software. Progent can also help your business to build and maintain hybrid solutions that seamlessly integrate local and cloud products and services.
Online Help Exchange 2013 Unified messaging
Exchange 2013 Support Outsourcing
Exchange 2013 incorporates major enhancements to the functionality of its predecessor Exchange 2010 and delivers powerful new features as well as a revamped structure. These enhancements affect key areas such as manageability, high availability (HA), compliance, operational costs, collaboration, expandability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to understand the possible advantages of upgrading to Exchange Server 2013, create an efficient validation and rollout strategy, and train your IT team to manage your Microsoft Exchange 2013 solution. Progent also offers affordable online consulting and support and management for Exchange Server 2013.
Email Virus Fingerprint Professional
Email Black Lists Consulting Services
Progent's ProSight Email Guard solution uses the technology of top information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall.
Services Internal Cybersecurity Inventory
Wireless Security Scan Consulting
Progent has put together two ultra-affordable service bundles designed to allow small businesses to get a professional network security assessment from a premier security consultant. With Progent's External Network Security Inventory Checkup, a security expert administers a comprehensive examination of your IT infrastructure from outside your company firewall to determine possible weaknesses in the security profile you present to the public. With Progent's Internal Security Inventory Checkup, a certified security professional executes a network scan from an authorized machine inside your company firewall to uncover vulnerabilities to internal assaults. Both security inventory packages are configured and executed from a protected external site.
24x7x365 CRISC Risk Identification Technical Support Services
Professionals Risk Monitoring
Progent's disaster recovery support and business continuity engineers can help you create a disaster recovery strategy in case of an IT system catastrophe. Progent can show you how to develop a comprehensive disaster recovery plan that includes scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified engineers can also show you how to create an affordable, non-stop system solution that addresses availability issues covering a wide range of network technologies and procedures.
Windows 2012 Clustering Support Services
Award Winning Windows Server 2012 R2 Failover Cluster On-site Technical Support
Progent's certified failover clustering experts can help businesses to evaluate the benefits of utilizing Windows Server 2012 clustering technology to create an advanced fault-tolerant/disaster recovery strategy, assist you to plan and deploy a Windows Server 2012 system, provide online and on-premises consulting services and engineering support for clusters that include physical servers or virtual machines, and help you to streamline the management of clustered servers.
CISSP-ISSAP Security Professionals
CISSP Certified Cybersecurity Specialist
Progent's CISSP-certified network security experts can assist organizations of any size with any facet of information system security. Progent can create cost-effective security solutions that guard a small office from modern threats or Progent can plan, configure, and monitor a comprehensive security strategy for hybrid networks that support onsite, remote, and mobile clients sharing IT resources distributed across multiple physical datacenters and various clouds.
.NET Application Engineer
24-7 Programming Company DotNET Software
Progent's application developers have worked for 20 years with .NET tools and the Visual Studio development environment and are able to build or enhance .NET apps rapidly and at low cost.
Consultant Microsoft Teams firewall
Online Help Teams
Progent can help your business to plan an upgrade to Teams from Skype for Business or Lync Server and configure, manage, and debug a cloud or hybrid implementation of Teams. Progent can assist you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone infrastructure.
Network Security Evaluation Barracuda Networks F-Series Firewalls
Barracuda Networks Firewalls Protecting
Barracuda's affordable CloudGen Firewall appliances offer web filtering, safe remote connectivity, SSL VPN, secure SD-WAN, and modern Zero-Trust support along with centralized management encompassing your whole enterprise including on-premises, cloud, and hybrid deployment architectures. Public clouds supported include Microsoft Azure, Amazon Web Services, and Google Cloud Platform (GCP). Progent can deliver the expertise to be your go-to source for technical help, maintenance, education, and cybersecurity consulting.
Microsoft Retail Management System Applications Consulting
Technology Consulting Microsoft Dynamics AX
Progent can provide you with programmers who can modify your Microsoft Dynamics ERP, MRP, and accounting system packages to match your unique business needs. Progent's Microsoft consultants provide expertise in Microsoft AX ERP Software, Microsoft Microsoft Navision, Microsoft Solomon, and Microsoft Retail Management Software. Progent also provides expert e-Commerce consulting support for secure, company-wide information sharing as well as interfacing with Customer Relationship Management packages.
Notebook VPN Engineers
Open Now Telecommuting Small Business Network Consultants
Progent's remote connectivity and wireless synchronization experts can help your business to design and configure secure access solutions for remote desktops, laptops, and smartphones so they integrate seamlessly with your IT network, allowing your business to improve the productivity of your remote workforce.
Duo Multi-factor Authentication IT Consulting
24 Hour Duo Zero Trust Security Computer Engineer
Progent's Duo service plans utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Google Android, and other out-of-band devices.
Microsoft Exchange Server Upgrade Technology Professional
Microsoft Exchange 2010 Migration Technology Professional
Progent can provide expert support for each step of your Microsoft Exchange Server 2010 upgrade with services that include end-to-end project management, site prep, project planning, cost estimates of new software licenses and equipment required, suggested vendor sourcing, pilot testing at client site or at Progent's testing facility, setting up temporary coexistence between Microsoft Exchange Server 2010 and Exchange Server 2003 or 2007, deployment of the production system, decommissioning the previous system, and training for customer's IT staff and users.
Computer Consulting Microsoft LCS Server 2007
Microsoft Live Communications Server Specialist
Microsoft Office Communications Server delivers IM and Real Presence in an extensible, world-class solution featuring enhanced security, transparent compatibility with popular Microsoft products, an expandable, standards-based development platform, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. The product offers lower costs and elevated business efficiencies, enhanced individual productivity, and better intellectual property security. MS Office Communications Server has been superseded by Lync, which in turn has been replaced by Skype for Business. Progent's certified unified communications experts can provide remote and on-premises support and troubleshooting services for your Office Communications Server 2007 environment and can assist you to assess the advantages of migrating to Microsoft's Skype for Business. Progent can also help you to design and implement a smooth migration that will add business value to your information network
Exchange 2010 Upgrade Consultancy
Emergency Exchange 2003 to Exchange 2010 Upgrade Consultants
Progent offers expert help for each step of your Microsoft Exchange 2010 upgrade including end-to-end project management, site analysis, project design and documentation, specification of all new software and equipment required, suggested sourcing, system verification at customer site or at Progent's testing facility, managing temporary coexistence of Microsoft Exchange 2010 and Exchange Server 2003 or 2007, implementation of the solution, decommissioning the old servers, and training for client's IT group and end users.
Ubiquiti XG Security Gateway Engineer
Ubiquiti UniFi XG Security Gateway Consult
Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 Wi-Fi APs, WiFi 6/6E and WiFi 7 APs, security gateways, managed switches, IP phones, and security cameras. Progent offers the expertise of veteran wireless professionals who can assist you to assess the benefits of Ubiquiti's UniFi technology for your environment and assist you to plan, deploy, manage, and troubleshoot your UniFi ecosystem.
Catalyst Switch Computer Consultant
Catalyst Switch EVN Technical Support
Progent's Cisco-certified CCIE networking consultants can help your business to set up, manage, upgrade, tune and debug Catalyst switches. Progent can also assist you to harden the security of Catalyst switches and move smoothly from outdated appliances to modern models.
Unified CM and Exchange Online Outsourcing
CCIE Expert Certified Unified Communications Manager Express Integration
Cisco Unified Communications Manager (CUCM), originally known as CallManager, operates as the center of Cisco's communications and collaboration solution. Cisco Unified CM and Cisco Unified Communications Manager Express provide an advanced IP-PBX by integrating closely with apps like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent's Cisco-certified network consultants can deliver efficient and affordable online and on-premises expertise to help organizations of any size to create and maintain Unified CM ecosystems by providing Unified Communications Manager integration and troubleshooting services that add maximum business value. Progent's consultants can assist with any facet of CUCM support and debugging in areas that include integrating Cisco Voice over IP phones and Video phones, designing dial plans, configuring SIP connections and PSTN support, deploying ISR routers with CUBE VoIP networking support, creating Cisco UCS server clustering systems for high availability, capacity planning, and integration with Microsoft Exchange and Skype for Business.
ISA 2004 Server Online Support
Online Support ISA 2000 Server
Progent's certified ISA Server consulting experts have extensive backgrounds with Internet Security and Acceleration Server developing ISA Server-based security installations for information systems with many offices, mobile users, and mission-critical eCommerce applications. Progent's ISA Firewall experts can assist your small business in planning and deploying an installation of ISA 2000 Server or ISA 2004 Server that meets your network protection requirements without adversely restricting your IT system productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later versions of ISA Server.
MSP360 Cloud Backup/Restore Information Technology Consulting
MSP360 Managed Backup Integration Services
Progent can help you to create, implement and manage a backup solution built around MSP360 Backup technology to protect your assets residing on any leading public cloud. Progent can provide end-to-end monitoring and remote management to prevent data loss caused by user miscues, software errors, malicious insiders, and external assaults like ransomware.
Professional UNIX, Windows
Integration Services UNIX with Windows
If you are developing UNIX or Linux software in an environment that includes MS Windows-based servers, PCs, and office productivity products, Progent can provide full-service information technology outsourcing that frees you to focus on your area of strategic know-how without the continual hassle of managing your business network. Through the use of automated server monitoring and by providing remote and on-site assistance when your business needs it, Progent offers an affordable solution for maintaining an IT network that provides excellent reliability, security, and efficiency. Progent's developer assistance offerings include comprehensive information technology outsourcing, virtual server infrastructure, online and in-person support and troubleshooting, proactive network monitoring services, and Help Desk services.
Emergency Microsoft SharePoint Server Computer Consulting
Microsoft Certified Expert Technical Support Services Office SharePoint Server 2010
Progent's Microsoft-authorized experts can show you how to rationalize the business case for deploying SharePoint 2007, advise you on the most appropriate edition of Microsoft SharePoint Server for your circumstances, provide configuration and deployment expertise, help you to install MS SQL Server as a supporting database manager, optimize your network infrastructure, integrate your standard and custom application software to operate with SharePoint 2007, design a comprehensive security strategy that incorporates portal solutions, and deliver troubleshooting and Help Desk services.
Lync Server 2013 Instant Messaging Specialist
Lync Server 2013 dial plans Professionals
Microsoft Lync Server 2013, renamed Skype for Business, enables organizations of any size to build a centrally managed and secure communications ecosystem that permits a Bring-Your-Own-Device computing style with instant messaging (IM), real-time presence, web meetings with app sharing, and both IP-based and PSTN telephony enabled for a wide assortment of desktop and handheld endpoints. Progent's certified Lync 2013 experts and system architects can help your company to evaluate the advantages of Lync Server 2013, design an on-premises, cloud-resident (via Lync Online) or mixed topology appropriate for your current and long-term plans, deploy Lync Server 2013 in a way that expedites your return on investment, and deliver custom online and on-premises training to your IT staff and end users. Progent has expertise in key components of a Lync 2013 solution that include Windows Server, SQL Server and Exchange, and Progent can assist your organization to integrate Lync Server 2013 with key Microsoft 365 apps including Outlook clients and PowerPoint.
Consulting Services Work from Home Data Protection
At Home Employees Data Protection Onsite Technical Support
Progent can assist small and medium-size organization to plan, install, verify and maintain backup technology to support telecommuters.
At Home Workers Network Engineer
Integration Support Telecommuter Solutions
Progent has 20 years of background assisting small and mid-size businesses to design, deploy, optimize, administer, and troubleshoot IT networks that support telecommuters.
Online Troubleshooting Fortinet Firewall Web Filtering
Fortinet 4000 Series Firewalls Technical Consultant
Fortinet FortiGate next-generation firewalls (NGFWs) are leaders in delivering top throughput for encrypted data inspection. Progent's Fortinet firewall experts can help you to configure your Fortinet security appliances to protect your IT assets at the network edge, within the data center, at branch locations, and at the cloud edge.
ProSight NinjaOne Remote Desktop Management Setup and Support
ProSight NinjaOne RMM Remote Server Monitoring Engineer
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of critical assets.
Microsoft Operations Manager Remote Troubleshooting
System Center MOM Consultant
Progent's Microsoft-certified consulting experts have more than a decade of experience planning, implementing, optimizing and fixing System Center Operations Manager environments and offer organizations of any size expert remote or on-premises consulting services for SCOM 2012. Progent can assist your company to plan a topology for Microsoft SCOM 2012 servers that delivers the performance and resilience needed to watch over your IT resources efficiently, whether your datacenters are onsite, in the cloud, or a hybrid solution. Progent can also assist you to install and customize SCOM 2012 management packs based on industry best practices for monitoring network fabric and both Microsoft and third-party applications and services. Also, Progent can provide fast online or onsite technical support to assist you to remediate serious issues detected by Microsoft SCOM 2012.
ISR 921 router Computer Consulting
Integrated Services Routers Consultant Services
Cisco has developed an extensive product line of routers including appliances built to deliver the protection, bandwidth, and availability demanded by customers from small offices to worldwide enterprises. Cisco routers include support for redundancy, automatic failthrough, and backup power for improved fault tolerance and network availability. Progent can show you how to select and configure Cisco routers to establish a reliable infrastructure for your IT system and to make it easy to grow as you support new users, start new offices, install new services, extend your network to clients and partners, and support a more mobile workforce. Progent can provide expertise in a variety of routers based on Cisco's IOS platform, including Cisco's 800 family of small office VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Series Routers.
