Sacramento Work from Home Employees Connectivity Consultants
Solution Design, Implementation, Administration and Help Desk Consulting and Support Services
Expanding your remote workforce can have a significant impact on IT architecture, cybersecurity, and corporate culture. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, administer, optimize, and debug IT networks that support at-home workers. Progent can assist your Sacramento company to pick the appropriate technologies and follow best practices in building and operating a secure virtual office solution for teleworkers that promotes collaboration and returns maximum value. Progent can provide services ranging from as-needed expertise for getting you past occasional IT bottlenecks to full project management to help you carry out business-critical tasks.
Progent can assist Sacramento, California businesses to succeed with any facet of creating a high-functioning work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk outsourcing, endpoint security, data protection solutions, and unified management.
Network Infrastructure for an At-Home Workforce
Configuring the network infrastructure needed for an at-home work environment can be particularly challenging if you have to manage a combination of worker-owned hardware such as desktop computers and laptops, Internet routers, and Wi-Fi APs from an assortment of vendors and with a variety of OS software and firmware levels. Progent's experience delivering remote support for both outdated and modern technologies in remote office solutions enables you to make efficient use of your existing network infrastructure and provides you with fast access to top-tire consultants for making essential updates. Services available from Progent to help you to implement a productive work-at-home infrastructure include:
- Virtual Private Network (VPN) connectivity allows you to establish a secure connection for authorized at-home workers to access IT assets located at your company data center or in a public cloud. Progent can assist you to configure and manage VPN connections between your at-home workforce and your key IT resources by providing remote VPN configuration support. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA consultants can help your remote workers to set up Cisco's AnyConnect software for secure VPN connections for a broad selection of endpoint devices such as Microsoft Windows, macOS, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products enable a teleworker to see and use a remote PC's desktop. This technology provides IT managers substantial control over the digital environment of telecommuters and ensures them a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach at-home networks to the Internet and support VPN tunnels, home wireless networks, and firewall services. Progent can provide top-tier online support for deploying home routers from all major vendors. See router integration support from Cisco-certified experts.
- Home Wi-Fi networks, typically shared by the whole family and visitors, are frequently used by telecommuters to connect to their Internet router for work. This can cause throughput and security problems. Progent can assist businesses to mitigate these problems by delivering expertise like Aironet integration expertise, Cisco-certified Meraki WiFi deployment consulting, and Ubiquiti Unifi wireless access point setup help.
- Internet access methods impact the speed and reliability of connections between telecommuters and the company network. Line-of-business processes might demand redundant Internet access in the event the primary connection fails. Progent can provide expertise for picking ISPs, choosing appropriate service offerings, and integrating fault-tolerant Internet access. See Internet connectivity integration services.
VoIP Integration for Teleworkers
Extending the business phone system to include teleworkers is critical to supporting a productive at-home workforce. A broad range of cloud-centric VoIP platforms are used by SMBs to server teleworkers. Many larger organizations rely on Cisco's modern or older platforms for VoIP solutions. Progent can assist organizations of all sizes to plan or tune a telecommuter IP voice environment that provides the flexibility, transparency and protection required for at-home workers. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to assist businesses optimize their current Cisco VoIP systems to support an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced IP telephony features to devices like IP phones, media processing platforms, Voice over IP gateways, and mixed media apps deployed across the network. Unified Communications Manager supports other combined media services such as unified messaging, video conferencing, and customer interaction networks. For more information about Progent's Unified Communications Manager expertise, refer to Cisco Unified CM consulting services.
- Cisco CallManager is Cisco's legacy call-processing software and has been superseded by CUCM. Progent can help you to support your current CallManager environment or upgrade smoothly to Cisco's modern IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other older VoIP platforms, visit CallManager consulting services.
- Cisco IP Gateways enable connectivity with public telephony networks and with clients operating outside the corporate perimeter such as at-home workers. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
- Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to update your WAN infrastructure to work with these solutions and provide on-demand configuration and troubleshooting expertise.
Video Conferencing for Telecommuters
A wide selection of video conferencing platforms from leading vendors enable online meetings, video conferencing, chat sessions, and screen/content sharing for both onsite users and telecommuters. Many companies utilize multiple conferencing products to meet the needs of their various partners and clients. Progent's communications experts can assist your organization to maintain your current conferencing ecosystem and optimize the engagement of your remote employees.
- Skype for Business is Microsoft's popular communications platform that enables presence, IM, audio and video conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified consultants who can assist you to set up and maintain Skype for Business clients to support your at-home employees. For details about Progent's support services for Skype for Business, refer to Skype for Business integration services.
- FaceTime is Apple's group video phone platform for iOS and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Later versions of FaceTime allow as many as 32 concurrent users for voice/video sessions. For details about Progent's support expertise for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for future reference and training. To learn more about Progent's support services for Cisco Webex and for additional video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and information with features that include voice/video conferencing, persistent threaded chat, plus file sharing. For details about Progent's consulting expertise for Teams and for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these products and assist your business to optimize your network infrastructure to host them.
Microsoft Collaboration Software for Remote and Hybrid Workers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office families, offering a rich environment of productivity apps that deliver a cohesive user experience for sharing data and ideas across a corporate network and on a wide selection of endpoint devices. Progent has provided online consulting services for Microsoft SharePoint and Exchange since their first publication and can help your company to tune these flagship collaboration platforms to optimize the effectiveness of your at-home workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to provide real-time collaboration. Designed as a substitute for Skype for Business Online, Microsoft Teams can support chat, audio/video meetings that include screen sharing, phone calls, cloud voicemail, group email, plus file and app sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly branded Azure Active Directory) for delivering its complete range of features. For details about Progent's consulting services for Microsoft Teams, see planning and configuration consulting for Microsoft Teams.
SharePoint uses web entities to promote collaboration and knowledge sharing by offering policy-driven delivery of data, business processes, and utilities for looking through company-wide information silos. SharePoint permits you to build secure web portals that allows at-home workers to see and edit aggregated business intelligence via Wikis, Blogs, social networking web sites, and Web Parts. To find out about Progent's SharePoint consulting expertise, go to SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, go to integration consulting services for Microsoft Exchange Server.
OneDrive is Microsoft�s collaborative cloud-based file hosting and synchronization service, similar to GoogleDrive. At-home users can save files to the OneDrive service, and colleagues anywhere can access them securely via a browser. Provided with Office 365, OneDrive enables home employees to jointly author documents. Revisions created offline are automatically synced when you reconnect to the Internet. To learn about Progent's expertise for OneDrive, refer to Microsoft Onedrive integration consulting.
Public Cloud Integration Services for At-Home Workers
Progent can provide advanced remote assistance for helping organizations to create, manage and troubleshoot integrated hybrid network models that combine physical data centers, at-home workers, branch offices, plus public cloud resources. Progent can provide expertise for all modes of public cloud service delivery including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help telecommuters resolve issues with public cloud connectivity, authentication, and security.
Microsoft Azure is a popular family of cloud services that enables you to use infrastructure, virtual servers, and critical applications running on Microsoft's massive cloud. Azure features over 100 services services such as hosting for Windows and Linux-based VMs, scalable cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can help you to deploy virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity management with Azure Active Directory, and design backup and recovery systems with Azure Backup. Progent can also show you how to establish protected connections to Azure for at-home workers by configuring and debugging firewalls and VPN IPsec tunnels. To find out about Progent's consulting services for Microsoft Azure, see Azure consulting.
Microsoft 365, formerly called Office 365, is Microsoft's popular family of business productivity software and cloud services offered on a subscription basis. Microsoft apps and cloud services are marketed in a variety of bundles intended for users ranging from students and households to major corporations. Progent offers fast and easy online access to consultants knowledgeable about Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist you to assess the various subscription plans offered with Microsoft 365 and configure 365 applications for your at-home workers in a way that delivers top business value. To learn about Progent's consulting services for Microsoft 365, see Microsoft 365 integration expertise.
Exchange Online is among the most popular applications in the Microsoft 365 product suite. Exchange Online provides the benefits of lower spending for physical infrastructure, simplified management, on-demand scaling, high availability, and additional benefits inherent with public clouds. Microsoft has designed Exchange Online to run seamlessly with on-premises Exchange environments, enabling customers to build hybrid information systems. Progent's Exchange consultants can provide occasional assistance to get you through tough technical bottlenecks and can also provide end-to-end project management outsourcing to ensure your at-home workers have convenient and secure access to your Exchange Online environment. For information Progent's consulting services for Microsoft 365 Exchange Online, visit Microsoft 365 Exchange Online integration and support consulting.
Amazon AWS is a trailblazer in the public cloud computing market and is the world's leading provider of cloud-based services. Progent offers fast and economical online contact with cloud connectivity experts who can help your business to plan, implement, maintain, and debug hybrid information networks that incorporate Amazon AWS cloud services with on-premises data centers and with other popular cloud platforms such as Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to assist your company to create a high-availability network model to make sure your employees have a productive computing environment whether they are working from your main office, a remote branch, at home, or on the move. For information about Progent's expertise for Amazon AWS, see Amazon AWS integration support.
Google Cloud Platform is a popular suite of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your business to expand your current IT resources with the Google Cloud, and Progent's DBA consultants can help you make your critical apps cloud ready so your teleworkers can take full advantage of Google Cloud services. Progent's consultants can assist you to set up virtual machines on Google Cloud Compute Engine, plan an efficient storage solution with GCP Storage services, and streamline identity control for remote workers with GCP Cloud Identity. Progent's experts can also help your business to use GCP's management tools to control and track your GCP environment. For details, refer to Google Cloud Platform (GCP) consulting expertise.
Help Desk Call Center Services for Teleworkers
A sudden, enterprise-wide transition to a telecommuter business model, which might be the result of a pandemic or as an element of a business continuity preparedness plan, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Call Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk services leverage Progent's extensive team of remote IT support experts along with enterprise-class ticketing and tracking software to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from help requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or edit their current tickets, add information, and upload screen captures or attachments. Desktop support services are delivered at a significant discount off Progent's normal Level 1 desktop service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to resolve complex problems. To learn more, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Supplemental Service enables your company to supplement your existing Help Desk Call Center team by sharing responsibilities for Call Center support services transparently between your in-house support personnel and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's shared Support Desk service is based on a co-sourcing support model based on the leading professional services automation tool for handling service requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. For information about how Progent's Call Center Augmentation Services can enable your business to provide best-in-class IT support to your at-home employees, refer to Progent's Help Desk augmentation Services.
Cybersecurity for Remote Workers
Work-from-Home employees typically use their personal devices and often operate in a poorly secured physical space. This situation increases their susceptibility to malware threats and calls for careful configuration of corporate firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, thorough end-user education, and the creation of policies built on best practices. Progent's seasoned roster of data security solutions experts can help you to plan, configure and maintain an effective cybersecurity solution that guards vital IT assets in networks that incorporate telecommuters.
Firewalls enable you to create a network that can be safely utilized by local users and by telecommuters, mobile users, vendors, clients, and the public. Modern firewall devices permit you to assign and manage different access rights to different classes of users and to scale your network and adjust your security profile as your company evolves and as cyber threats become more sophisticated. Progent works with both current and legacy firewall devices from all major manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall configuration services, go to firewall support expertise.
Online Endpoint Security Monitoring makes it possible to watch over the disparate computers utilized by remote workers and either reject or spot and respond to modern threats like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint agent is put on each secured endpoint device, watching all activity and using state-of-the-art machine learning from SentinelOne to detect zero-day threats before they can spread. When an attack is spotted, ProSight ASM immediately disconnects the infected device from the corporate network to quarantine the threat. Because the ProSight ASM software agent is self-contained, endpoint devices stay protected even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight ASM, visit remote endpoint monitoring for telecommuters.
Progent's Duo authentication Services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a secured online account and enter your password you are asked to verify who you are via a device that only you have and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized as this second means of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You may register multiple verification devices. To learn more about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for remote workers.
Security Audits can assess the vulnerability of your network to all types of outside and local security threats for a network that incorporates an at-home workforce. Progent can run online, automated security analysis scanning for quickly and economically detecting a wide variety of security weaknesses that can be found via the Internet. Progent's security assessment consulting services, which can be provided by network security experts with advanced certifications including CISM, CISSP, and GIAC, can help your business to audit your workflows and governance policies and review your network architecture to enable you to implement top-level protection for your remote workers.
Horizon3.ai's NodeZero Pentest Platform is a cutting-edge penetration test (pentest) product family that supports automated threat assessment of your at-home environment as well as your internal and perimeter networks so you can expose, prioritize, remediate, and verify security weaknesses before threat actors can take advantage of them. Progent's pentest experts can assist you to deploy NodeZero to carry out comprehensive penetration tests of your perimeter and your internal network so you can evaluate your current security profile. Progent can also assist you to harden your network security and can assist you to plan and implement a cohesive cybersecurity strategy that streamlines management and delivers optimum cyber defense for on-premises, multi-cloud, remote, and perimeter IT resources. To learn additional information about Progent's vulnerability assessment services powered by on NodeZero's penetration test platform, visit Consulting Services for NodeZero's Penetration Test Products.
Download White Paper: Securing a Work-From-Home Environment
To read or download a white paper describing critical areas to focus on for securing a network that includes work-from-home staff, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for At-Home Workers
The field of Data Protection covers backing up and restoring critical information in order to avoid data loss and minimize recovery time in case of storage failures due to equipment breakdowns, programming hiccups, operator error, malware, or other causes. Dependable data protection solutions can be particularly challenging to architect and manage in hybrid networks that incorporate local data centers, public clouds, and an at-home workforce.
- Backup/Recovery strategies for remote workers must address diverse types of personally owned endpoint devices. Progent can provide fast remote help from consultants knowledgeable about a wide range of platforms for protection Microsoft Windows, Apple and Linux/UNIX servers and desktops as well as notebooks, iPads and smartphones. Popular backup/restore products supported by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect data distributed across a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery service that uses cloud-based storage and includes fine-grained recovery and centralized management.
- Disaster Recovery/Business Continuity plans typically anticipate scenarios that require a quick switch to an at-home workforce. Progent's expert disaster recovery preparedness consultants and business continuity planning specialists can assist your business to create, document and test a DR/BC strategy that includes the logistics of moving to telecommuting.
Unified Management for an At-Home Workforce
Microsoft has rebranded and reshuffled its endpoint management platforms under the name Microsoft Endpoint Manager, which includes Intune for cloud-based management of remote devices and Configuration Manager for managing on-premises endpoints. Endpoint Manager offers a unified environment for protecting critical information by managing onsite, mobile, and at-home endpoints.
Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and securing remote devices and applications. Remote endpoint computers can be personally owned or company owned. IT administrators managing the enrolled endpoint computers of teleworkers can use Intune to deploy and validate applications on devices, push updates and certificates, configure policies for accessing information and resources, manage passwords, establish VPN tunnels, determine how telecommuters share information, establish threat protection, verify compliance, and delete sensitive information from lost, stolen or decommissioned endpoint devices. Intune runs with iOS, Google Android, Windows, and macOS/OS X devices. To find out about Microsoft Intune and how Progent can assist you to use Microsoft's Endpoint Management to administer the endpoint computers of your at-home workforce, visit Intune mobile device management consultants.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified MDM platform that allows network administrators to keep offsite endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint administration combined with VMware's Horizon virtual application delivery technology for access control, application management, and setup management of endpoints. Workspace ONE runs with devices based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site product through a one-time purchase. Key capabilities of VMware Workspace ONE include rapid remote deployment of out-of-the-box laptops, quick onboarding of new employees, policy set up and enforcement for all categories of endpoints, aggregated management reporting and analytics, email encryption, and integration with Microsoft apps and cloud services. For details about Progent's support for VMware Workspace ONE, see VMware Workspace ONE mobile device management expertise.
Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your Sacramento, California business, phone
An index of content::
Technology Professional Internet Access
Internet Service Provider Selection Engineers
Progent can provide the cost-effective services of online Internet connectivity experts to help your company to evaluate or enhance your ISP services so your Internet connectivity solution aligns with your business requirements. Support services available from Progent include evaluation of your current bandwidth use, vendor and plan analysis and ordering, network provisioning, and overseeing a smooth move to a different carrier and/or service plan. Provisioning can include optimizing current routers and deploying new ones, setting up firewalls, and designing fault-tolerant Border Gateway Protocol architectures.
macOS and Cisco Computer Consultants
iPad Network Consulting Services
Progent's Mac support consultants can help you with a wide array of network infrastructure areas such as system architecture, off-site and mobile access, internetwork communication, security, and emerging technologies including Voice over IP and fast wireless networking. For business networks based exclusively on Mac OS X or for environments incorporating a combination of Mac, Linux/UNIX and Windows powered servers and desktops, Progent has the knowledge and size to deal with the challenge of planning, integrating, and maintaining a network infrastructure that is reliable, safe, productive and aligned with your corporate objectives. Progent can show you how to configure Apple's Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage products, and Apple's Xsan SAN systems. Progent can also give you access to certified professionals to support Cisco routers and switches.
Windows Server 2008 Security Outsourcing
Remote Consulting Windows Server 2008 Hyper-VI
Microsoft Windows Server 2008 is a major advance in making IT systems more protected and available, simpler to virtualize and administer, faster, and able to offer a better environment for web hosting and development. Progent can help your business get the most from the improvements incorporated into Windows Server 2008 by providing consulting, tech support, education, temporary staffing, monitoring, and security expertise.
Emergency Cybersecurity Penetration Testing Information Technology Consulting
Cybersecurity Penetration Testing Security Firms
Stealth penetration testing is an important part of any overall IT system security strategy. Progent's security professionals can perform extensive intrusion checks without the awareness of your company's internal IT resources. Stealth penetration testing shows whether existing security defense tools such as intrusion detection alerts and event log monitoring are correctly set up and actively monitored. Progent can implement continuous autonomous penetration testing to define your internal/external attack surface and to identify ways that vulnerabilities, improper configurations, harvested credentials, missing patches, and unsound IT product defaults can be combined by threat actors into the multi-front attacks common to modern strains of ransomware.
Online Help Expertise for IT Service Providers
IT Services for Network Service Firms Professionals
Progent's Support Program for IT Service Organizations lets you use Progent's consulting engineers under your own brand as a transparent extension of your network consulting team.
Zero Downtime Clustered Servers Specialist
24x7 Zero Downtime Clustered Servers Network Consultant
Progent offers Windows 2003 Cluster Server support to help your business deploy zero-downtime server clusters that can deliver 24x7 uptime. Windows cluster servers for high-availability systems include Windows Cluster Server, SQL Cluster, and Microsoft Exchange Server Cluster. By showing you how too design high availability server clustering solutions based on Windows Clustered Server 2003, Progent's Certified Windows consultants ensure that your fault-tolerant clustered servers are configured to maximize the business advantage of your computer system.
IT Consultants Exchange Server 2003 Upgrade
Online Troubleshooting Exchange 2003
Progent's Microsoft Premier professionals can provide expert support for major deployments of Microsoft Exchange. Progent's experts can help you prepare for multi-site Exchange rollouts or updates and can supply local personnel to help enterprises with deployments of Exchange Server 2007 in the or any region served by Progent's engineers.
ProSight Small Business Private Clouds Engineer
ProSight Private Cloud Services Specialist
Progent's ProSight Virtual Hosting service offers complete hosting of a small company's servers in an environment that delivers the highest degree of dependability and scalability and is also simple to transfer to another host. ProSight Virtual Hosting services are built on proven virtualization platforms that enable small and midsize businesses with mixed- platform environments to save significantly on the costs of capital equipment, infrastructure support, and network management while benefiting from enterprise-class reliability and an unprecedented degree of vendor flexibility.
SentinelOne Vigilance Respond MDR Integrator Professional
SentinelOne Singularity Complete Reseller Online Help
Progent is a reseller and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first cyberthreat management platform that includes AI software and expert services to provide comprehensive endpoint detection and response.
Audit Firewall Security
VPN Security Forensics Services
Progent provides businesses of any size professional support for Intrusion Protection products and IPsec VPN products from major firewall and VPN security vendors including Palo Alto Networks, WatchGuard, Juniper Networks, Fortinet, and SonicWall. Progent can show you how to design a detailed security strategy and choose the right products from multiple suppliers to achieve your security objectives while staying within your budget restraints.
Consulting for Service Firms Setup and Support
IT Services for Network Service Providers Integration Support
Progent's Support for IT Service Organizations lets you take advantage of Progent's consulting experts while retaining your own service brand as a transparent extension of your network services staff.
Security Penetration Testing Security Firm
Network Consulting Cybersecurity Penetration Testing
Stealth intrusion testing is an important part of any overall IT system security plan. Progent's security professionals can perform thorough penetration checks without the knowledge of your company's in-house network support staff. Unannounced penetration testing shows whether current security defense systems such as intrusion detection warnings and event log analysis are properly set up and consistently monitored. Progent can provide ongoing automatic penetration testing to define your internal and external attack surface and to identify ways that vulnerabilities, unsafe configurations, harvested credentials, overlooked patches, and unsound IT product defaults can be combined by threat actors into the multi-vector attacks typical of the latest strains of ransomware.
Network Consulting Organization Small Medium Business
Mid-sized Business Services
Progent offers network support for medium size companies with 100 to 250 network users. The medium size business or work group has traditionally been an underserved segment of the market for network support expertise. The cost structures and service access models of major third-party support organizations make them too expensive for the typical mid-size company or small medium business (SMB), which commonly relies on a minimal IT budget with which to maintain an information system whose advanced technology and sophistication are frequently similar to the networks of much larger enterprises. Progent's service delivery model, which takes great advantage of online service, virtual network infrastructure and proactive server monitoring, significantly lowers the network maintenance expenses of a small-medium business while providing the mid-size company with enterprise-level support from certified, IT experts with background in a wide range of midsized business network solutions. If your medium size company or small business is searching for the quality of network support appropriate for a medium size office without paying enterprise prices, you need Progent.
System Center 2016 and Office 365 Integration Onsite Technical Support
System Center 2016 Operations Manager Consulting Services
Small to mid-sized businesses can now get all the advantages of Operations Manager and in addition have fast access to Progent's Microsoft and Cisco Premier IT support experts. With Progent's economically priced network service programs, small organizations can choose a simple Microsoft System Center Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing solution. Progent supports System Center Operations Manager to provide small company information systems enterprise-class reliability, security, and productivity.
Risk Mitigation Online Support
CRISC Certified Online Technical Support
Progent's disaster recovery planning and business continuity engineers can help you design a disaster recovery strategy to prepare for an IT system catastrophe. Progent can help you define a comprehensive disaster recovery plan that incorporates scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified consultants can also help you create an affordable, high-availability network architecture that addresses availability issues involving a wide array of network technologies and processes.
24x7x365 Citrix Virtualization Specialists
XenMotion Professionals
Progent's Citrix-certified consultants can assist your company to understand the business benefits of XenServer as well as other Citrix platforms, and can help you to plan, test, implement, troubleshoot, and support a XenServer installation. Progent can also assess your existing Citrix technology environment and help you to enhance resource utilization, responsiveness, security and compliance, uptime, and recoverability.
wireless controller Remote Support Services
Wave 2 wireless controller Troubleshooting
Cisco's Catalyst line of Wi-Fi controllers streamline the management of Wi-Fi LANs by unifying the configuration and management of Wi-Fi APs, optimizing Wi-Fi throughput by limiting the impact of RF congestion, improving Wi-Fi availability with rapid failover, and strengthening security by identifying threats and filtering traffic content based on user type and locale. Progent's Wi-Fi consultants can assist your business to configure Cisco wireless LAN controller appliances to manage Wi-Fi LANs of any size. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi solution or implement an efficient transition to Cisco's modern Wi-Fi controller technology.
Support Virtual Server Hyper-V
Support and Integration Microsoft Hyper-V 3.0 Virtual Machines
Progent's network consultants can assist you to evaluate the possible advantages of Hyper-V-based virtualization for your business, conduct pilot installations to validate Hyper-V's operation with your production applications, assess your network and server architecture for optimal performance with virtual server solutions, assist you in upgrading to Windows Server 2008 and setting up Hyper-V, educate your network management personnel to track and manage Hyper-V, offer world-class consulting support for enhancing the protection of your virtual servers, establish and test disaster recovery processes that optimize network uptime, and provide ongoing consulting and maintenance including low-cost online troubleshooting and comprehensive Help Desk services.
Top Quality Consulting for IT Service Firms Network Engineer
Consulting for Service Firms Remote Technical Support
Progent's Reseller Program for IT Service Organizations lets you use Progent's consulting experts under your own brand as a transparent extension of your network consulting staff.
Backup Testing Professional
Cloud Backup Network Engineer
Progent has identified five key cybersecurity practices for organizations on a minimal IT budget.
Online Support SQL Server 2019 on Linux
Urgent Microsoft Expert SQL Server 2019 Development Support and Help
Progent's certified SQL Server 2019 experts can help you to assess the advantages for upgrading to SQL Server 2019 and can deliver fast online or onsite contact with experts in system design and deployment, software programming, database administration, and network security.
Barracuda Networks Cybersecurity Consultancies
Barracuda Networks F900B Series Firewall Security Audit Services
Barracuda's affordable CloudGen Firewall devices offer web filtering, remote access, SSL tunnel VPN, high-security SD-WAN, and modern Zero-Trust support along with centrally managed and monitored services throughout your whole enterprise including on-premises, public cloud, and hybrid network models. Public clouds supported include Microsoft Azure, AWS, and Google Cloud Platform (GCP). Progent has the depth of expertise to serve as your one-stop resource for network support, administration, education, and cybersecurity consulting.
PC Desktop Technical Support Company
Microsoft Mac and Linux Desktop Remote Technical Support
Progent can provide a variety of affordable online and onsite consulting services to help your business to install, administer, and debug workstations and mobile devices based on Microsoft Windows, Apple macOS/OS X, Apple iOS, Google Android, or Linux.
desktop and application virtualization Consultancy
24/7 Windows desktop virtualization Specialist
For Windows desktop and application virtualization, Progent can provide the support of a Citrix XenDesktop expert who can help you to design a XenDesktop solution that improves the business impact of your information network; configure XenDesktop technology with your servers, end-user computers, and printers; upgrade your older desktop virtualization software to the latest releases of XenDesktop; and provide advanced online technical support. Progent can also train your IT staff to follow industry leading practices to maintain your XenDesktop solution effectively.
Emergency Skype for Business and Cisco Unified Communications Consult
Skype for Business and SQL Server Consulting Services
Microsoft Lync Server 2010 provides IM, Presence, voice/video conferencing, desktop collaboration, and both IP-based and public switched telephone network voice communication. Lync Server 2010 can extend the functionality of Exchange, SharePoint and Office desktop or Microsoft 365 and simplify administration via integration with Active Directory. Lync can also reduce capital and operational costs by eliminating VoIP hardware and subscription services, PBX gear, or legacy video conferencing solutions. Progent's Microsoft-certified unified communications experts offer remote and on-premises support services to help you to maintain and troubleshoot your existing Lync Server 2010 deployment or evaluate the advantages of migrating from Lync to Skype for Business, which is Microsoft's new version of the product. Progent can also help you to design and execute an efficient Skype for Business upgrade or a migration to Microsoft Teams.
Exchange 2013 Upgrade Consultants
Biggest Exchange 2013 Backup and Restore Help and Support
Microsoft Exchange Server 2013 incorporates significant improvements to the functionality of Exchange 2010 and delivers powerful innovations plus a redesigned architecture. These improvements favorably impact key facets of IT including ease of administration, high availability (HA), security, operational costs, teamwork, expandability, performance, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consultants can assist your organization to understand the potential advantages of migrating to Exchange Server 2013, create an efficient test and rollout strategy, and educate your IT staff to manage your Microsoft Exchange 2013 environment. Progent also offers affordable remote consulting and support and management for Exchange Server 2013.
Remote Workers Cloud Integration Network Consultant
24 Hour At Home Workers Cloud Integration Online Help
Progent can assist small and medium-size businesses to provision their offsite workers with transparent access to public cloud services.
Microsoft Exchange 2000 Technical Support
Exchange Server 2000 Computer Consulting
Progent is among the most expert information technology consulting firms for integrating e-mail solutions powered by Exchange 2000. Progent specializes in helping small and mid-size companies get all the benefits of Microsoft Exchange 2000 under common scenarios including upgrading from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and using managed services for your Exchange 2000 Server support.
MySQL application development Consultant
Top Rated Oracle PL/SQL Reports
Progent's expert programmers, database architects, and project managers can help enterprise clients to complete development programs for Microsoft Windows, Linux, or Web applications. Progent's co-sourcing services include access to seasoned project managers for high-level planning and project co-ordination or Progent can help customers plug expertise gaps by providing database designers and programmers skilled in building RDBMS applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can assist clients to incorporate SharePoint with additional applications such as Microsoft SQL and Excel to create data-driven intranets and web portals. Progent also offers expertise with web development technologies and can assist clients to create, enhance, repair, or port web-based applications to take advantage of the most current web technology.
Double Take Replication Manager Engineer
Double-Take Software Backup Specialists
DoubleTake/Carbonite Software publishes a family of tools designed to provide small and midsize businesses a range of cost-effective alternatives for replicating and recovering vital applications such as Microsoft Exchange, Microsoft SQL, RIM Blackberry, and SharePoint. Progent's disaster recovery planning consultants have extensive backgrounds integrating DoubleTake/Carbonite products into small company information systems to achieve an advanced level of fault tolerance and business continuity readiness at a budget-friendly price.
prime infrastructure Integration
Immediate 5500 Wireless Controller Consultants
Catalyst family of Wi-Fi controllers simplify the management of Wi-Fi networks by unifying the configuration and management of wireless APs, tuning Wi-Fi throughput by limiting the effect of radio frequency congestion, improving Wi-Fi availability with fast failover, and strengthening security by identifying cyber threats and filtering network traffic according to user class and locale. Progent can help you to deploy Cisco wireless LAN controllers to manage wireless networks of any size. Progent can help you to administer and troubleshoot your existing Cisco-based Wi-Fi environment or implement an efficient transition to Cisco's latest Wi-Fi controller solutions.
Award Winning Maze ransomware hot line Engineers
24-Hour Specialist Sodinokibi ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help your business to halt the progress of an ongoing ransomware breach. Call 800-462-8800
ISA 2004 Firewall Help and Support
Biggest ISA Server Consultancy
Progent's certified TMG 2010 and ISA Server 2006 consultants can assist you to design, deploy, and support a configuration of Forefront Threat Management Server 2010 or Internet Security and Acceleration Server 2006 on your network that provides the firewall security, performance and manageability that your company needs.
Technical Consulting South Dakota
Integration Firms Delaware
Progent's Technical Response Center offers low-cost national extended hours online help for computer systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service engineers provide 24x7 phone help and online secure network access to troubleshoot and repair network problems quickly and affordably.
Top Ranked Enterprise Services Project Methodology Network Specialists
On-site IT Support Envisioning Phase: Requirements Definition
In conducting IT tasks for corporate customers, Progent uses a structured methodology driven by defined milestones so as to meet financial, timing and engineering targets while minimizing productivity disruption. Progent's Enterprise Services Methodology follows industry project management procedures derived from the leading practices described by the Microsoft MSF methodology which specifies requirements definition, architecture proposals, pilots, design tuning, and professional deployment. All facets are recorded to make available a comprehensive summary of technical services performed and to help in downstream system maintenance.
ProSight Data Protection Services BDR Solutions Support Outsourcing
24x7 Cloud Backup Security and Compliance Remote Troubleshooting
ProSight ECHO Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for cloud backup/disaster recovery. ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-premises storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can help you to restore your critical information.
Top Quality ProSight Remote Network Infrastructure Management Online Technical Support
ProSight Infrastructure Monitoring Remote Troubleshooting
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that need critical updates, or resolving performance issues.
Server Management Consult
Server Virtualization IT Services
By using virtual server technology, businesses can operate many virtual servers on a single physical server. Virtual server technology allows IT organizations to enjoy all the advantages of server isolation, but without the expense that goes with buying additional server hardware. Virtual servers are the enabling technology for building private clouds, which offer important benefits including reducing the costs of capital equipment, datacenter facilities, and administration while improving information protection, system reliability, and recoverability. Other key server management options are network monitoring software, Microsoft WSUS, and remote server management cards. Progent's certified server management specialists can assist you with all areas of server virtualization and management to enable your business to cut expenses and conserve time.
Microsoft Solutions Framework Project Methodology Consulting Companies
Support Outsourcing Microsoft Solutions Framework Project Methodology
Progent's team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry experience, at the front lines of network service, performing a wide range of IT projects for an extensive array of clients. Each Progent consultant shares a proven set of individual best practices which are combined into company-wide leading practices standards that Progent teaches its consulting team. This means that you get not only expert IT help, but also a support engineer with field-tested approaches for using technical knowledge to repair actual network problems quickly.
Network infrastructure patch management Engineers
Immediate Patch management Consultant
Progent's support services for software and firmware patch management provide organizations of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your virtual and physical; servers, such as scanners, network appliances such as switches and wireless APs, and IoT devices like alarms and health monitors.
Citrix StorageLink Site Recovery Specialist
Citrix Disaster Recovery Troubleshooting
Progent's Citrix consultants can help you to evaluate the strategic benefits of the various versions of Citrix Essentials for Hyper-V, assist you to integrate Citrix management tools in your Hyper-V network, and demonstrate to you how you can use Citrix Essentials for Hyper-V to improve the performance, availability, flexibility, and recoverability of your virtual environment while reducing the cost of equipment and operations and simplifying management tasks.
Hornetsecurity 365 Total Backup Outsourcing
Hornetsecurity 365 Total Backup Technical Support
Progent is an authorized Hornetsecurity/Altaro partner and can plan, configure, and manage a deployment of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows-powered laptops and desktops.
Exchange 2013 Consultant Services
Exchange 2013 eDiscovery Network Consultants
Microsoft Exchange Server 2013 incorporates significant enhancements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces important new features plus a revamped architecture. These enhancements favorably impact key areas such as ease of administration, high availability (HA), security and compliance, cost of ownership, teamwork, expandability, throughput, compatibility, and productivity. Progent's certified Exchange 2013 consulting experts can help you evaluate the potential advantages of migrating to Exchange 2013, design an efficient validation and rollout plan, and educate your IT staff to manage your Exchange Server 2013 environment. Progent also offers ongoing remote consulting and management services for Microsoft Exchange Server 2013.
Work from Home Solutions Technology Consulting Services
Remote Workers Outsourcing
Progent has two decades of experience assisting small and mid-size companies to plan, implement, optimize, administer, and troubleshoot IT networks that support at-home workers.
Remote Workforce Network Infrastructure Professional
Specialists At Home Workers Infrastructure
Progent can help small and medium-size businesses to design, deploy and debug the infrastructure needed to support at-home workers.
Network Consultant VoIP Phone System
Emergency Remote Technical Support Cisco VoIP Phones and Unified CM
Progent's Cisco certified networking experts offer high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can help you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
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