Salinas Work at Home Employees Solutions Support Services
System Design, Configuration, Management and Troubleshooting Consultants
Expanding your remote workforce can have a significant impact on network infrastructure, security, and corporate workflows. Progent has 20 years of experience helping small and mid-size businesses to design, configure, administer, tune, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Salinas organization to pick the appropriate tools and adhere to best practices in building and maintaining a secure virtual office ecosystem for telecommuters that promotes collaboration and returns top business value. Progent offers services that go from as-needed guidance for getting you over occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.
Progent's consultants can help Salinas, California organizations to with any facet of creating a high-functioning telecommuting environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, endpoint security, data protection solutions, and centralized management.
Infrastructure for a Remote Workforce
Setting up the physical and software infrastructure required for an at-home workforce can be especially challenging if you have to accommodate a combination of worker-owned hardware such as PCs and laptops, Internet routers, and Wi-Fi APs from an assortment of manufacturers and with a variety of operating systems and firmware levels. Progent's experience delivering remote support for both outdated and modern IT products in remote office venues enables you to make cost-effective use of your existing network infrastructure and provides you with ready access to expertise for implement essential upgrades. Support services available from Progent to assist you to create a high-functioning work-at-home infrastructure include:
- Virtual Private Network (VPN) connectivity allows you to create a secure connection for authorized remote workers to use IT resources located at your corporate datacenter or in a public cloud. Progent's consultants can help you to deploy and manage VPN access between your at-home workforce and your various network resources by providing remote VPN integration support. For organizations with Cisco's ASA firewalls, Progent's Cisco ASA consultants can help your telecommuters to utilize Cisco's popular AnyConnect client software for secure VPN connections for a wide range of endpoint devices such as Microsoft Windows, macOS, iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) products allow a teleworker to see and use a remote computer's desktop. This technology provides IT managers significant control over the digital ecosystem of telecommuters and offers remote users a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
- Routers connect home computer networks to the Internet and support VPN tunnels, home wireless connectivity, and firewalls. Progent can provide top-tier remote consulting for deploying routers from a range of manufacturers. See router configuration support from Cisco-certified experts.
- Home Wireless networks, typically supporting the whole family and guests, are commonly used by telecommuters to connect to their Internet router for work. This can cause performance and cybersecurity issues. Progent can assist you to mitigate these problems by providing expertise like Aironet integration expertise, Cisco-certified Meraki wireless deployment consulting, and Ubiquiti wireless AP setup assistance.
- Internet connectivity methods affect the performance and availability of connections between telecommuters and the corporate data center. Business-critical processes might require backup Internet access in case the normal connection breaks. Progent can provide expertise for identifying Internet service providers, selecting sensible bandwidth and data volume packages, and configuring fault-tolerant Internet access. See Internet connectivity integration services.
VoIP Solutions for Telecommuters
Expanding the corporate phone system to accommodate remote users is critical to maintaining an effective work-at-home solution. A variety of cloud-centric digital PBX products are popular with SMBs to server teleworkers. Many enterprises depend on Cisco's current or older products for IP voice management. Progent can help organizations of all sizes to design or tune a remote IP voice environment that delivers the flexibility, transparency and security required for at-home workers. Progent's Cisco-certified CCIE Voice consultants offer high-level support to help businesses optimize their existing Cisco VoIP environments to handle a growing at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced IP telephony features to devices such as VoIP phones, media processing products, VoIP gateways, and mixed media software used throughout the network. Unified Communications Manager supports other combined media services like unified messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's Unified Communications Manager support, visit Cisco Unified CM consultants.
- Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM. Progent can help you to maintain your current CallManager deployment or upgrade efficiently to Cisco's current IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP products, refer to Cisco CallManager expertise.
- Cisco IP Gateways provide connectivity with PSTN networks and with users operating beyond the corporate firewall like at-home workers. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
- Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your WAN architecture to support these VoIP solutions and provide online deployment and troubleshooting services.
Video Conferencing for Telecommuters
A broad selection of voice/video conferencing products from major technology companies support online discussions, video and voice conferencing, chat sessions, and screen/content sharing for both onsite workers and telecommuters. Many companies utilize a mix of products to meet the needs of their different partners and customers. Progent can assist you to manage your existing voice/video conferencing ecosystem and optimize the engagement of your remote workforce.
- Skype for Business is Microsoft's leading unified communications platform that supports presence, IM, voice and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can help you to deploy and manage Skype for Business client software to support your at-home employees. For details about Progent's support expertise for Skype for Business, see Skype for Business integration experts.
- FaceTime is Apple's multiuser video calling app for compatible iOS, iPadOS, iPod and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Newer versions of FaceTime support as many as 32 simultaneous users for video calls. To learn more about Progent's support services for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for virtually all computing devices. Offered through Cisco's Webex Cloud, Webex services include sharing granular content or screens, presentations that embed rich media including Microsoft PowerPoint, network-based capture, plus revision and playback for future reference. To learn more about Progent's consulting services for Cisco Webex and for additional IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and content with capabilities such as IP voice and video conferencing, threaded chat, plus file sharing. To learn more about Progent's support services for Microsoft Teams as well as for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these products and help your business to optimize your WAN architecture to run them.
Microsoft Collaboration Software for Remote Workers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office families, providing a powerful environment of applications that deliver a cohesive user experience for exchanging information throughout a corporate network and on a wide range of endpoints. Progent has provided remote consulting support for Microsoft SharePoint and Exchange since their first publication and can assist businesses to deploy these critical collaboration products to maximize the productivity of your remote workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and supports third-party cloud services to deliver real-time collaboration and communication. Designed as a substitute for Skype for Business Online, Microsoft Teams can enable chat, video meetings that include screen sharing, calling, cloud voicemail, group email, plus file and app sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously branded Azure Active Directory) for supporting its full range of capabilities. To learn more about Progent's support services for Microsoft Teams, see solution design and deployment consulting for Microsoft Teams.
SharePoint uses web sites to enable collaboration and information delivery by offering policy-driven access to content, business processes, and utilities for looking through enterprise-wide business data. SharePoint allows you to create protected portals that enables at-home workers to view and edit consolidated business intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts. For information about Progent's SharePoint expertise, refer to SharePoint configuration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting services, visit integration consulting for Exchange.
OneDrive is Microsoft�s collaborative cloud-based storage service, comparable to GoogleDrive. At-home workers can save files to OneDrive, and co-workers anywhere can retrieve them safely through a browser. Included with Microsoft 365, OneDrive allows remote employees to co-author documents. Revisions made offline are synced when you reconnect to the Internet. To learn about Progent's consulting expertise for OneDrive, visit Microsoft Onedrive integration experts.
Cloud Integration Services for At-Home Workers
Progent offers fast and affordable remote assistance for enabling businesses to build, maintain and optimize integrated hybrid network architectures that incorporate physical data centers, at-home workers, branches, and cloud services. Progent offers top-tier consultant for all types of public cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters fix problems with public cloud access, identity, and security.
Microsoft Azure is a popular platform for public cloud software and services that enables you to utilize IT infrastructure, virtual servers, and critical apps hosted on Microsoft's extensive cloud. Azure offers more than 100 services services including the ability to host Windows and Linux-based VMs, scalable cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to deploy VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure Active Directory, and design data backup and restore solutions with Azure Backup. Progent's cloud experts can also show you how to establish secure connections to Azure services for telecommuters by configuring and troubleshooting firewall appliances and VPN IPsec tunnels. To find out about Progent's consulting expertise for Azure, refer to Microsoft Azure expertise.
Microsoft 365, formerly branded Office 365, is Microsoft's growing suite of client productivity software and cloud services available by subscription. Microsoft applications and services are marketed in a variety of plans intended for users ranging from individuals and households to major enterprises. Progent offers quick and affordable online access to consultants knowledgeable about Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android technology. Progent can help you to assess the various subscription bundles available for Microsoft 365 and deploy 365 applications for your remote workers in a way that delivers top business value. For information about Progent's consulting services for Microsoft 365, go to Microsoft 365 consulting support.
Microsoft 365 Exchange Online is one of the most widely used applications in the Microsoft 365 product line. Microsoft 365 Exchange Online provides the benefits of lower costs for data center infrastructure, easier management, dynamic scaling, high availability, and other benefits associated with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to run smoothly with local deployments of Exchange, allowing customers to build hybrid networks. Progent's Exchange consultants are available for occasional assistance to guide you through tough technical bottlenecks and also offer end-to-end project management outsourcing to ensure your telecommuters have convenient and safe access to your Microsoft 365 Exchange Online environment. To find out Progent's consulting services for Exchange Online, go to Exchange Online configuration and support consulting.
Amazon AWS is a pioneer in the public cloud market and is the industry's leading source of cloud services. Progent offers quick and affordable online access to cloud connectivity experts who can assist your organization to plan, deploy, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud-based services with on-premises resources and with other public clouds like Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help your company to build a high-uptime network model so your employees have a productive computing experience whether they are working from your main office, a remote branch, from home, or on the move. For details about Progent's consulting services for Amazon AWS, see Amazon AWS consulting services.
Google Cloud Platform is a leading set of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist your business to extend your existing IT resources with the Google Cloud Platform, and Progent's database consultants can show you how to make your critical apps cloud ready so your remote workers can benefit fully from Google Cloud Platform services. Progent can assist you to set up VMs on Google Cloud Compute Engine, design an efficient storage solution with Google Cloud Storage services, and streamline access management for at-home workers with Google Cloud Identity. Progent's consultants can also help your organization to utilize GCP's unified management tools to control and monitor your GCP environment. To learn, refer to Google Cloud Platform consulting support.
Help Desk Call Center Services for At-Home Workers
A sudden, organization-wide transition to a telecommuter workforce, which might be the result of a pandemic or as a component of a business continuity plan, can overwhelm even a high-performing internal Support Desk. Progent's Call Center services allow businesses of any size to outsource or supplement their Help Desk with Progent's remote Technical Response Center team.
- Progent's Standard Help Desk Call Center support services leverage Progent's extensive network of online technical support specialists along with enterprise-class trouble ticketing and tracking technology to provide an economical, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial help requests to ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to track or revise their current trouble tickets, enter details, and upload screenshots or relevant files. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to resolve complex issues. For more information, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Call Center Supplemental Service enables your company to supplement your existing Support Desk staff by splitting responsibilities for Help Desk support services seamlessly between your in-house support staff and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's shared Support Desk service is based on a co-sourcing support solution utilizing the number one PSA tool for managing service requests and trouble tickets, assigning ownership, tracking progress, and producing reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your company to deliver best-in-class technical support to your telecommuters, go to Progent's Support Desk augmentation Services.
Security and Compliance for Remote Workers
Work-from-Home employees typically use their personal computers and usually work in a poorly secured physical area. This increases their vulnerability to malware attacks and requires careful deployment of corporate firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, thorough end-user training, and the development of security policies built on leading practices. Progent's veteran roster of data security support consultants can assist your business to design, configure and maintain a compliant security solution that protects vital information assets in networks that incorporate remote workers.
Firewalls allow companies to build a network that can be safely utilized by on-premises users as well as by at-home workers, mobile workers, suppliers, customers, and other stakeholders. Modern firewall devices permit you to configure and control different permissions to various classes of users and to scale your network and adjust your security as your company evolves and as cyber threats become increasingly complex. Progent works with both current and legacy firewall appliances from all major vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall configuration expertise, see firewall support services.
Online Endpoint Monitoring makes it easy to watch over the various devices used by at-home workers and either block or spot and respond to the latest threats such as ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint software agent is installed on each secured endpoint, monitoring all activity and using advanced machine learning and full execution context from SentinelOne to identify new threats on arrival. When a cyberattack is spotted, ProSight Active Security Monitoring instantly disconnects the impacted endpoint from the network to contain the malware. Because the ProSight Active Security Monitoring agent is autonomous, endpoint devices remain protected even if they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight ASM, see remote endpoint security monitoring for at-home workers.
Progent's Duo authentication Managed Services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo supports single-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected online account and enter your password you are requested to verify your identity on a device that only you have and that is accessed using a separate network channel. A wide range of devices can be utilized as this second means of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You can register several verification devices. For more information about ProSight Duo identity validation services, visit Duo MFA two-factor authentication services for at-home workers.
Security Audits can assess the exposure of your information system to all classes of outside and internal security threats for an environment that incorporates an at-home workforce. Progent can run remote, automated cybersecurity inventory software for quickly and affordably uncovering a broad range of security holes that can be surfaced via the Internet. Progent's endpoint security audit consulting services, which can be provided by data security professionals with top certifications such as CISM, CISSP, and GIAC, can help your business to audit your operations and governance policies and review your network infrastructure to allow you to implement the highest level of protection for your at-home workers.
Horizon3.ai's NodeZero Pentest Platform is a leading-edge penetration test (pentest) product family that supports autonomous threat assessment of your at-home connectivity solution as well as your internal and perimeter networks so you can expose, rank, remediate, and confirm cybersecurity weaknesses before threat actors can exploit them. Progent's pentest experts can help you to use NodeZero to perform thorough pentests of your network perimeter and your internal network in order to determine your present security posture. Progent can also help you to harden your network security and can help you to plan and deploy a unified cybersecurity ecosystem that streamlines management and delivers maximum cyber defense for on-prem, multi-cloud, remote, and perimeter IT resources. To find out additional details about Progent's vulnerability assessment solutions powered by on NodeZero's pentest platform, refer to Consulting Support for NodeZero's Penetration Test Platform.
Download White Paper: Protecting a Work-From-Home Network
To read or download a white paper describing critical areas to focus on for protecting a network that supports work-from-home staff, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for At-Home Workers
The field of Data Protection involves saving and recovering critical data in order to prevent data loss and reduce restoration time in case of storage system failures resulting from hardware issues, software hiccups, user mistakes, cyber attack, or any other reason. Dependable data protection strategies can be especially difficult to architect and manage in hybrid networks that combine in-house data centers, cloud resources, and an at-home workforce.
- Backup/Recovery strategies for at-home workers must cover multiple kinds of user-owned endpoint devices. Progent offers quick remote access to consultants knowledgeable about a wide array of products for backing up Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as notebooks, tablets and smartphones. Leading backup/recovery solutions maintained by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To protect resources spread across a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery service that utilizes cloud-based storage and features granular recovery and unified management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans commonly anticipate scenarios that call for a quick switch to a work-at-home environment. Progent's expert disaster recovery planning experts and business continuity planning consultants can help your company to produce, document and test a DR/BC plan that addresses the logistics of switching to an at-home workforce.
Unified Management for Teleworkers
Microsoft has rebranded and reshuffled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing local computers. Microsoft Endpoint Manager offers a centralized environment for protecting critical data by managing local, mobile, and home-based endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and securing off-premises devices and applications. Remote endpoint computers can be user owned or company owned. IT administrators managing the endpoint devices of teleworkers can utilize Intune to deploy and validate apps on managed devices, push patches and certificates, configure policies for accessing information and networks, manage passwords, create VPN tunnels, control how teleworkers share information, set up threat protection, verify security compliance, and wipe corporate information from lost, stolen or deactivated devices. Microsoft Intune can be used with iOS/iPadOS, Google Android, Windows, and macOS devices. To find out about Intune and how Progent can help you to use this platform to manage the endpoint devices of your teleworkers, see Intune teleworker device management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) product that allows network administrators to keep remote endpoints up to date and secure. Workspace ONE incorporates VMware AirWatch technology for unified endpoint management along with VMware's Horizon virtual software delivery platform for identity control, app management, and configuration management of endpoints. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product via a perpetual license. Key features of VMware Workspace ONE include rapid remote provisioning of new notebooks, quick onboarding of new users, policy setting and enforcement for all classes of devices, unifies management reporting and analytics, email encryption, and tight integration with Microsoft apps and cloud-based products. For details about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE remote device management consultants.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Salinas, California company, phone
An index of content::
Professional UNIX, Windows
Award Winning Windows, UNIX, Solaris IT Consulting
If your company computer system mixes UNIX, Linux or Sun Solaris technology with Windows, Progent can assist you to incorporate your computers into a cohesive environment that allows all your OS platforms to run side by side for easy management, seamless dataflow, high availability, superior throughput, and tight protection. Progent's UNIX and Microsoft Windows coexistence support offerings include network infrastructure configuration and support, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, online network help and troubleshooting, in-person technical support, and Help Desk Call Center outsourcing.
Juniper SSG Firewall information Systems Audit
Juniper SSG5 Router Network Security Testing
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Microsoft Office Word Consultants
Top Rated Office Word 2010 Consulting Services
Progent's Office Word and Microsoft 365 Word experts can provide a wide range of affordable online consulting services to help your organization to maintain your legacy Microsoft Word environment or help you to upgrade to a newer release of Office Word. Services offered by Progent's experts include VBA software development, identifying and resolving compatibility problems between various releases of Word, interfacing Word with different Office apps such as Excel and Microsoft Outlook or with third-party platforms and add-ons,network optimization for dependable. reliable cloud connectivity, security consulting, smart phone synchronization, and online training sessions customized for your special requirements.
Emergency Consulting Services Altaro VM Backup Management
Altaro VM Backup with Exchange Onsite Technical Support
Altaro VM Backup software from Hornetsecurity offers small and mid-size organizations a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud architectures and also supports cost-effective cloud backup to Microsoft Azure storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of online or on-premises consulting services to help you to plan, install, manage and troubleshoot a comprehensive backup and disaster recovery system based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/recovery service powered by on Altaro VM Backup technology.
Consultant Services CISSP-ISSAP Cybersecurity Architecture
CISSP-ISSAP Cybersecurity Architecture Professional
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP Certification as a result of rigorous examination and extensive experience with network security architecture. ISSAP consultants possess comprehensive understanding of access management mechanisms and methodologies, phone system and network protection, cryptography, requirements analysis, BCP and DRP, and physical security integration. Progent's ISSAP-premier security consultants can assist your business with all aspects of secure network architecture.
BlackBerry Email Services
BlackBerry BES Server Consultant
Progent offers the support of BlackBerry-certified engineers who can help small companies to plan, manage, and troubleshoot BlackBerry technology economically and effectively, doing away with the requirement for an in-house BlackBerry expert and reducing the cost and hassle of supporting a mobile wireless workgroup. Progent's BlackBerry specialists offer extensive backgrounds cooperating with Progent's Microsoft-premier experts, Cisco CCIE engineers, and CISSP and CISM-certified security engineers. This breadth of expertise, combined with Progent's efficient online service delivery model, offers small and mid-size companies a cost-effective option for integrating BlackBerry devices and software seamlessly into their information system.
Consulting Active Directory DS
Emergency Windows Active Directory Domain Services Professionals
Progent's consultants can assist you to design and implement an efficient move from on-premises Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity management for both on-premises and cloud assets.
Largest Consultancy Small Business Network Management Services
ProSight Managed Services Consultants
Progent's ProSight family of managed services are intended to provide organizations who have small internal network support staffs with low-cost help from enterprise-class management tools and technical expertise. Advantages of Progent's ProSight line of managed IT services include flat-rate IT maintenance expenses, automation of common administrative tasks, continual adoption of the latest information technology, smooth migration from legacy systems to current solutions, close alignment of computer technology with strategic objectives, access to seasoned network experts, and freeing up management to concentrate on business instead of ever-changing computer technology.
SharePoint Server 2016 Migration Consulting
SharePoint 2016 Power BI Technology Consulting
Progent's Microsoft-certified SharePoint consultants offer affordable online and on-premises expertise, application development, and debugging support for organizations of all sizes who intend to upgrade to SharePoint 2016 or SharePoint Online from earlier releases of SharePoint.
Emergency SCVMM 2016 and Windows Server 2016 Consulting
Largest SCVMM 2016 and Windows 2016 Remote Technical Support
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of network management products and is designed to offer a centralized mechanism for configuring and administering virtualized datacenters across hybrid networks that can include private clouds and Azure publics cloud services. Progent's SCVMM 2016 consultants can help organizations of any size with any aspect of building, implementing, and maintaining a SCVMM 2016 solution. Progent can review your virtualization topology, help you migrate smoothly from older releases of VMM, develop workflows for building and deploying virtual machines and hosts, design fault-tolerant compute and storage clusters, integrate your private cloud infrastructure with public clouds, configure virtual switches, develop and debug PowerShell scripts, and help you assess the strategic business benefits of new technologies like Storage Spaces Direct and Shielded VMs. Progent's certified hypervisor professionals offer world-class Windows Hyper-V consulting and VMware ESXi support.
Microsoft and Apple Mac Desktop Integration Consultants
Biggest Microsoft Desktop Computer Network Consultant
Progent can provide a variety of low-cost online and onsite consulting services to assist your business to deploy, manage, and troubleshoot workstations and handhelds powered by Microsoft Windows, Apple macOS/OS X, Apple iOS, Android, or Linux.
Help Desk Process Technical Consultant
Network Support Help Desk Outsourcing
The Help Desk service model adopted by Progent's Technical Response Center gives small companies an effective alternative to dependence on freelance service individuals by offering extensive technical knowledge shared by multiple engineering groups, optional 24x7 access to urgent assistance, fast escalation to world-class experts for solving the most complex issues, support consistency and reliability, prompt follow through overseen by veteran IT service administrators, a variety of easy-to-use techniques for requesting support tasks, and excellent progress transparency made possible by trouble ticket tracking and accessible through a web portal.
ProSight Reporting Remote Infrastructure Monitoring Online Technical Support
ProSight Reporting Infrastructure Monitoring Specialists
ProSight Reporting is an expanding family of real-time reporting plug-ins created to integrate with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
SQL Server 2016 Migration Network Consultants
Microsoft SQL Server 2016 Network Consultant
Microsoft SQL Server 2016 offers significant enhancements in speed, capacity, security, availability, BOYD integration, plus built-in business intelligence. New features include PolyBase for processing SQL and NoSQ files simultaneously for big data applications, Hadoop integration, Always Encrypted mode, Mobile Report Publisher, and centralized control over local and cloud resources. Progent's Microsoft-certified consulting team can provide online and onsite support to assist organizations of all sizes to implement, manage or debug any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other key Microsoft products such as Windows Server and Hyper-V, Exchange, SharePoint, Dynamics GP, Lync or Skype for Business, and SCOM.
Consultant Data Protection Manager 2016 and Azure Recovery Services
Data Protection Manager 2016 and SharePoint Technology Consulting Services
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers automatic backup and simplified restore capabilities for Microsoft-based networks. Data Protection Manager 2016 offers application-sensitive protection for key platforms like SQL Server, Exchange and SharePoint, protects Windows and Linux virtual machines, works with VMs running on Windows Hyper-V and VMware, and can use Microsoft Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified experts can assist businesses of all sizes to design, deploy, administer, and repair a multi-site backup/restore solution powered by System Center 2016 Data Protection Manager. Progent can help you to upgrade from a previous release of Data Protection Manager or from an outdated solution, and Progent can tune your DPM 2016 environment for on local, colocated, cloud or hybrid deployments. Progent offers remote or onsite support and can provide as-needed expertise to help you through technical bottlenecks or provide end-to-end project management support to make sure you complete your Data Protection Manager 2016 initiative on schedule and within your budget.
Engineer Email Quarantine
24-7 ProSight Email Guard Content Filtering Service Consultancy
Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall.
ProSight Server and Desktop Management Technical Support
24x7 Technical Support Services ProSight Server and Desktop RMM
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of critical assets.
Juniper Junos CLI Security Company
Largest Juniper Junos Network and Security Manager Security Organizations
Progent's Juniper Networks-certified network consultants can assist your company to plan and implement Juniper Firewall and VPN technology, optimize and support your infrastructure, and upgrade efficiently from discontinued equipment to the latest versions. Progent's Junos OS consultants can also provide support for Juniper's flagship network operating system to enable you to simplify the administration and strengthen the protection of your Juniper VPN appliances and firewalls. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS software platforms and can assist organizations maintain environments that include a combination of Juniper's software platforms.
Linux Professional
UNIX Computer Consultancy Services
Progent's UNIX family consulting services provide small businesses and developers assistance with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad range of experience provides you with a convenient one-stop consulting firm to help you build and maintain a protected and robust mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with major versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux platforms including RedHat Linux, SuSE, Debian-GNU and Mandrake.
Expert Training Help and Support
24-Hour Information Transfer Computer Consultant
Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their scope, Progent is able to focus on providing high-value skills where Progent has few competitors. Small companies who work with familiar independent service providers or who maintain internal IT staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, secure, and efficient.
Windows and UNIX Engineers
Solaris with Windows Consultants
If your company is developing UNIX or Linux software in an environment that includes Microsoft Windows-based processors, desktops, and office productivity products, Progent offers full-service network support outsourcing that frees you to focus on your area of high-value know-how without the continual hassle of managing your business network. Through the use of smart server monitoring and by providing online and in-person assistance as your company needs it, Progent offers an economical way for managing an information network that provides excellent availability, protection, and efficiency. Progent's developer support services feature full-service network support outsourcing, virtual server infrastructure, online and on-site support and repair, 24x7 monitoring services, and Help Desk Call Center outsourcing.
CISSP Certified Security Call Center Services Troubleshooting
Largest Support Desk Outsourcing Services Consulting Services
Progent's Shared Help Desk service allows your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around ConnectWise Manage, the leading shared professional services automation tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Network Engineer MSP360 Managed Cloud Backup/Recovery
MSP360 Managed Cloud Backup/Recovery Professionals
Progent can help you to create, deploy and manage a backup plan built around MSP360 Backup software to protect your assets residing on any leading public cloud. Progent can provide end-to-end monitoring and management to protect against data loss caused by human mistakes, system error, malicious insiders, and malware attacks such as ransomware.
VMware vCenter Orchestrator Consult
VMware SRM Engineer
VMware's popular Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent process for restoring services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also allows transparent testing for disaster recovery, updates and patches and can generate reports to verify full service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Applications Consulting SQL Server
SQL 2008 Reporting Services Design Firms
Progent's certified SQL Server application developers and DBAs offer online consulting to assist businesses of all sizes to build, administer, and maintain applications based on Microsoft's SQL Server RDBMS and .NET architecture. Progent's SQL Server consultants offer support for any facet of the application life cycle in environments that range from small business or departmental databases to VLDB applications and enterprise-class data warehousing.
Microsoft Office System Technology Consulting
Microsoft Office XP Small Business IT Outsourcing Firm
Progent's IT outsourcing services for small companies include planning Server 2003, Microsoft .NET Server, and BackOffice systems, managing migrations Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk services, online and on-site repair, resolving stubborn integration problems, and producing a comprehensive security strategy. Progent can help you maximize system reliability and throughput with zero-downtime technologies, resilient network architecture, and proactive network monitoring. Progent also offers project management help for large-scale migrations and can assist with requirements assessment, product identification, bill of materials production, vendor selection, purchasing coordination, and full documentation. Progent's IT outsourcing help also features education for office productivity products such as Microsoft Office.
64-bit Computing Services
Award Winning Microsoft Expert 64-bit Server Consultant Services
Progent's Microsoft-certified engineers can help you design, document, carry out, administer, and troubleshoot a system-wide move to 64-bit server and desktop operating systems and business applications. Progent can help you pilot your 64-bit infrastructure to make sure it handles all of the key 32-bit applications which you intend to retain plus the new 64-bit versions of applications you wish to run.
Open Now MySQL Developer
Top Ranked Microsoft and Cisco Certified Expert MySQL database Upgrade Consulting
Progent offers cost-effective online access to an Oracle MySQL RDBMS administrator or application programmer and can help organizations of all sizes to integrate and manage MySQL within a dependable IT infrastructure that provides high levels of performance, scalability, and security. Progent also has proven skill assisting businesses migrate databases from Oracle to MySQL.
Urgent Technology Consultant Problem Escalation Through Teamwork
Problem Escalation Through Teamwork Computer Network Firms
Progent's team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional experience, in the trenches of IT service, executing a broad variety of IT tasks for a large array of customers. Each Progent support professional shares a proven set of individual best practices which are combined into company-wide leading practices standards that Progent teaches its support personnel. This ensures that you get not only expert IT skills, but also a support engineer with proven methods for using computer knowledge to repair actual network problems quickly.
Excel Power Pivot Development Firm
Microsoft Excel Education
Progent's certified Excel and Office 365 Excel consultants can provide a broad variety of online services to help your organization to plan, develop, test, install, administer, and debug business applications powered by any release of Excel, including Excel Online and Microsoft Office 365 Excel. Progent can assist your business to move your existing Excel applications to the newest releases of Excel, support Excel on iOS-based iPhones and iPads and Android phones and tablets, and resolve compatibility problems between various releases of Excel. Progent offers on-demand help to clients who need a fast solution to a stubborn issue related to Office Excel and Progent can also provide comprehensive project management support for upgrading or creating mission-critical applications built on Excel. Progent's cost-effective online training for Excel can be custom tailored to meet the special requirements of individual users or teams.
Cisco Routers IT Consultant
2900 Router Computer Consulting
Cisco has developed an extensive array of routers including routers designed to provide the protection, performance, and reliability demanded by organizations from branch offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, transparent failover, and backup power for improved reliability and network uptime. Progent can help you choose and configure Cisco routers to establish a solid infrastructure for your network and to make it easy to grow as you add new users, open new offices, deploy new services, open your network to customers and partners, and support an increasingly mobile workforce. Progent offers expertise in a range of routers powered by Cisco's IOS operating system, such as the Cisco 800 family of small business routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 2900 G2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, Cisco CRS Carrier Routing System for core Networks, plus legacy 1700 and 2600 Series Routers.
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