Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. For this reason, ransomware attacks are commonly unleashed on weekends and late at night, when support personnel may be slower to become aware of a breach and are less able to mount a rapid and coordinated defense. The more lateral movement ransomware can manage within a target's network, the more time it will require to recover basic IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help you to complete the time-critical first step in responding to a ransomware assault by stopping the bleeding. Progent's online ransomware engineers can help organizations in the Salt Lake City metro area to identify and quarantine infected devices and guard undamaged resources from being penetrated.

If your system has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Salt Lake City
Modern strains of ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and infiltrate any accessible backups. Files synched to the cloud can also be impacted. For a vulnerable network, this can make system restoration nearly impossible and basically sets the IT system back to the beginning. Threat Actors (TAs), the cybercriminals behind a ransomware attack, demand a ransom payment for the decryption tools required to recover scrambled files. Ransomware assaults also try to exfiltrate files and hackers demand an extra ransom in exchange for not publishing this information or selling it. Even if you can rollback your network to an acceptable date in time, exfiltration can pose a big issue according to the sensitivity of the downloaded information.

The restoration process after a ransomware penetration has several distinct phases, most of which can be performed concurrently if the recovery workgroup has a sufficient number of members with the necessary experience.

  • Containment: This urgent initial response requires arresting the sideways spread of the attack within your IT system. The longer a ransomware attack is permitted to run unchecked, the more complex and more costly the restoration process. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware response engineers. Quarantine activities include isolating affected endpoints from the network to restrict the contagion, documenting the IT system, and securing entry points.
  • System continuity: This covers bringing back the IT system to a basic acceptable degree of functionality with the least delay. This process is usually the top priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This project also requires the broadest range of IT skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, productivity and mission-critical apps, network architecture, and secure endpoint access. Progent's recovery experts use state-of-the-art workgroup tools to organize the multi-faceted restoration effort. Progent appreciates the urgency of working quickly, tirelessly, and in unison with a customer's management and network support staff to prioritize activity and to get vital resources on line again as fast as possible.
  • Data recovery: The work required to restore files impacted by a ransomware attack depends on the state of the systems, the number of files that are encrypted, and which recovery methods are needed. Ransomware assaults can destroy critical databases which, if not properly shut down, might need to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on Active Directory, and many ERP and other mission-critical applications are powered by SQL Server. Some detective work could be needed to find clean data. For instance, non-encrypted OST files may have survived on employees' PCs and laptops that were not connected during the assault.
  • Setting up modern antivirus/ransomware protection: Progent's ProSight ASM incorporates SentinelOne's machine learning technology to give small and mid-sized companies the advantages of the identical anti-virus tools deployed by some of the world's largest corporations such as Walmart, Visa, and Salesforce. By delivering in-line malware filtering, identification, mitigation, repair and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring cuts TCO, streamlines administration, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating settlements with hackers. This calls for close co-operation with the ransomware victim and the cyber insurance provider, if there is one. Services consist of determining the kind of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement amount with the victim and the insurance provider; negotiating a settlement amount and timeline with the hacker; confirming adherence to anti-money laundering regulations; overseeing the crypto-currency transfer to the TA; acquiring, reviewing, and operating the decryptor utility; debugging failed files; creating a pristine environment; remapping and connecting datastores to match precisely their pre-attack state; and recovering computers and software services.
  • Forensics: This process is aimed at learning the ransomware attack's progress throughout the network from start to finish. This history of the way a ransomware attack travelled within the network assists you to assess the impact and highlights shortcomings in rules or processes that should be corrected to avoid later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to look for variations. Forensics is typically assigned a high priority by the cyber insurance provider. Because forensic analysis can be time consuming, it is vital that other key recovery processes such as business resumption are performed concurrently. Progent maintains a large team of information technology and cybersecurity professionals with the knowledge and experience needed to carry out activities for containment, operational resumption, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered online and onsite IT services across the U.S. for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes professionals who have earned advanced certifications in foundation technologies such as Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's cybersecurity experts have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and CRISC. (Refer to Progent's certifications). Progent also offers top-tier support in financial management and Enterprise Resource Planning software. This breadth of skills allows Progent to identify and consolidate the surviving parts of your information system after a ransomware assault and reconstruct them rapidly into a viable system. Progent has collaborated with top cyber insurance providers including Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting in Salt Lake City
For ransomware recovery consulting services in the Salt Lake City area, call Progent at 800-462-8800 or visit Contact Progent.



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