Salt Lake City At Home Workforce Integration Consulting
Solution Design, Setup, Management and Troubleshooting Consultants
Enlarging your telecommuter workforce may have a major effect on network architecture, cybersecurity, and corporate processes. Progent has two decades of experience assisting SMBs to design, configure, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Salt Lake City organization to select the appropriate tools and adhere to leading practices in creating and maintaining a secure virtual office solution for telecommuters that facilitates teamwork and delivers top business value. Progent can provide support services that go from as-needed guidance for getting you over challenging IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.
Progent can help Salt Lake City, Utah companies to succeed with any facet of building a high-performing telecommuting environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, security and compliance, data protection solutions, and streamlined management.
Network Infrastructure for Telecommuters
Configuring the network infrastructure required for a remote workforce can be especially complicated if you have to accommodate a combination of personal hardware such as PCs and laptops, Internet routers, and Wi-Fi APs from various manufacturers and with a mix of operating systems and firmware releases. Progent's experience providing remote help for both outdated and modern technologies in virtual office solutions allows you to make cost-effective use of your available infrastructure and offers ready access to top-tire consultants for making necessary updates. Services available from Progent to assist your company to create a high-functioning work-at-home infrastructure include:
- Virtual Private Network (VPN) connectivity allows you to establish a secure connection for authenticated remote employees to use IT assets located at your corporate datacenter or in the cloud. Progent's consultants can assist your company to deploy and maintain VPN access between your at-home workforce and your key network resources by providing online VPN integration consulting. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can assist your telecommuters to set up Cisco's popular AnyConnect software for safe VPN tunneling for a broad selection of devices such as Windows, macOS, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) products enable an at-home worker to view and use a remote PC's desktop. This technology gives network managers more control over the digital environment of telecommuters and offers them a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach home networks to the Internet and support VPN connections, local wireless networks, and firewall services. Progent offers top-tier remote consulting for configuring routers from all major vendors. See router integration services from Cisco-certified experts.
- Home Wireless networks, typically shared by families and guests, are frequently utilized by telecommuters to connect to their router for work. This can cause performance and security issues. Progent can assist businesses to mitigate these problems by providing services that include Cisco Aironet integration consulting, Cisco-certified Meraki wireless deployment consulting, and Ubiquiti WiFi AP integration assistance.
- Internet access methods affect the speed and reliability of connections between at-home workers and the corporate network. Business-critical applications might demand redundant Internet access in case the normal connection breaks. Progent can provide guidance for selecting ISPs, picking sensible bandwidth and data volume packages, and integrating fault-tolerant Internet access. Refer to Internet connectivity solutions.
IP Voice Solutions for an At-Home Workforce
Extending the corporate PBX system to accommodate telecommuters is vital to supporting an effective at-home workforce. A variety of cloud-based IP voice products are popular with small and mid-size businesses to server telecommuters. Many enterprises rely on Cisco's modern or legacy platforms for VoIP management. Progent can assist organizations of all sizes to plan or tune a remote VoIP environment that provides the flexibility, convenience and protection required for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist organizations optimize their existing Cisco VoIP environments to support a growing at-home workforce.
- Cisco Unified Communications Manager (CUCM) delivers high-end telephony capabilities to devices like VoIP phones, media processing platforms, Voice over IP gateways, and multimedia apps used across the network. CUCM manages additional combined media services like messaging, video conferencing, and team collaboration networks. For more information about Progent's CUCM support, refer to Cisco Unified CM consulting services.
- CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM. Progent's consultants can help your company to maintain your current CallManager environment or migrate smoothly to Cisco's modern IP telephony products. To find out about Progent's expertise for Cisco CallManager and Cisco's other early IP voice platforms, see Cisco CallManager expertise.
- Cisco IP Gateways provide connectivity with PSTN networks and with clients operating beyond the corporate firewall such as telecommuters. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
- Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to expand your wide area network infrastructure to support these VoIP solutions and deliver as-needed deployment and troubleshooting services.
Voice/Video Conferencing for Teleworkers
A wide selection of video conferencing platforms from leading technology companies support virtual meetings, video and voice conferencing, chat, and screen sharing for both onsite users and telecommuters. Many organizations use multiple products to accommodate their various partners and clients. Progent's communications experts can assist your organization to maintain your existing voice/video conferencing ecosystem and enhance the experience of your at-home workforce.
- Skype for Business is Microsoft's popular unified communications platform that enables presence, instant messaging, audio and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can help your company to deploy and manage Skype for Business clients to accommodate your at-home workforce. For details about Progent's support services for Skype for Business, visit Skype for Business integration experts.
- FaceTime is Apple's group video calling platform for compatible iOS and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Later versions of FaceTime allow as many as 32 simultaneous users for video calls. For details about Progent's consulting services for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for virtually all computing devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing discrete content or screens, presentations that embed rich media such as Microsoft PowerPoint, network-based recording, plus editing and playback for future reference and training. For details about Progent's support expertise for Webex and for other IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with capabilities such as IP voice and video calling, persistent chat, plus data sharing. To learn more about Progent's consulting services for Microsoft Teams and for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
- Other Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging services for these products and assist you to optimize your network infrastructure to run them.
Microsoft Collaboration Platforms for At-Home Workers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office suites, offering a rich environment of applications that create a consistent user interface for sharing information throughout multiple sites and on a broad range of endpoint devices. Progent has delivered remote consulting services for SharePoint and Exchange Server since their initial publication and can help your company to configure these critical collaboration platforms to optimize the effectiveness of your at-home workers.
SharePoint uses web entities to facilitate collaboration and information delivery by providing policy-driven delivery of data, business processes, and tools for searching through company-wide information silos. SharePoint permits you to create secure portals that allows at-home workers to view and update aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social web sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting expertise, see SharePoint configuration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, refer to deployment consulting for Exchange Server.
OneDrive is Microsoft’s collaborative cloud-based file hosting and synchronization service, comparable to GoogleDrive. At-home users can store files to OneDrive, and colleagues anywhere can access them safely through a web browser. Included with Microsoft 365, OneDrive enables at-home workers to co-edit files. Edits made offline are uploaded when you reconnect to the Internet. For details about Progent's expertise for Microsoft OneDrive, see Onedrive integration consulting.
Public Cloud Integration Services for Remote Workers
Progent offers advanced remote assistance for enabling organizations to create, manage and optimize cohesive hybrid network architectures that combine physical data centers, telecommuters, branch offices, and public cloud services. Progent offers expertise for all modes of public cloud service delivery including Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help telecommuters fix problems with public cloud connectivity, identity, and cybersecurity.
Microsoft Azure is a popular platform for cloud software and services that allows you to use infrastructure, virtual servers, and critical apps hosted on Microsoft's massive cloud. Azure offers over 100 services services including the ability to host Windows and Linux-based VMs, on-demand cloud storage, messaging, app development with Visual Studio, and data protection. Progent can assist your organization to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity management with Azure Active Directory, and plan data backup and recovery solutions with Azure Backup. Progent's cloud experts can also help you establish protected connections to Azure for teleworkers by configuring and debugging firewalls and VPN tunnels. For information about Progent's support services for Microsoft Azure, go to Azure expertise.
Office 365, rebranded Microsoft 365, is Microsoft's popular suite of client productivity applications and cloud-based services available on a subscription basis. Office applications and services are provided in a variety of plans intended for users ranging from students and households to large enterprises. Progent offers quick and affordable remote access to experts familiar with Office 365-compatible endpoints based on Windows, Mac, iOS, and Google Android operating systems. Progent can help your business to assess the various subscription bundles offered with Office 365 and configure 365 applications for your telecommuters to achieve maximum business value. To learn about Progent's consulting services for Microsoft Office 365, see Microsoft 365 consulting services.
Microsoft 365 Exchange Online is one of the most popular cloud-based applications in the Office 365 product line. Microsoft 365 Exchange Online offers the advantages of lower costs for physical infrastructure, simplified management, dynamic scaling, high reliability, and other advantages associated with public clouds. Microsoft has engineered Exchange Online to operate transparently with on-premises Exchange environments, allowing customers to build hybrid information systems. Progent's Exchange consultants are available for occasional assistance to get you through challenging technical bottlenecks and also offer end-to-end project management services to ensure your teleworkers have easy and safe access to your Microsoft 365 Exchange Online deployment. To find out Progent's consulting services for Exchange Online, visit Exchange Online integration and troubleshooting consulting.
Amazon AWS is a pioneer in the public cloud computing market and is the world's biggest source of cloud-based services. Progent offers quick and economical online access to cloud integration experts who can help your business to plan, implement, manage, and troubleshoot hybrid information networks that integrate Amazon AWS cloud-based services with local data centers and with other public clouds such as Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to help you to build a high-availability network architecture so your employees have a consistent computing environment whether they are working from your headquarters, a remote branch, from home, or on the move. For information about Progent's support services for Amazon AWS, see Amazon AWS consulting support.
Google Cloud Platform (GCP) is a popular suite of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your business to expand your current IT resources with the Google Cloud, and Progent's DBA consultants can show you how to make your key apps cloud ready so your telecommuters can benefit fully from Google Cloud Platform services. Progent's consultants can assist your business to set up virtual machines on GCP Compute Engine, plan a cost-effective storage solution with Google Cloud Storage services, and simplify identity control for at-home workers with Google Cloud Identity. Progent can also help your business to use GCP's management tools to control and track your GCP environment. To learn, visit Google Cloud Platform (GCP) integration support.
Help Desk Call Center Support for At-Home Workers
A fast, company-wide changeover to a telecommuter business model, which could be activated by an epidemic or as a component of a business continuity plan, can overstretch even the most efficient internal Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Call Center with Progent's online Technical Response Center services.
- Progent's Standard Help Desk services leverage Progent's nationwide team of remote technical support experts along with enterprise-class ticketing and tracking software to provide an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from initial help requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or edit the status of their current tickets, enter details, and upload screenshots and relevant files. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 technical support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to resolve complex issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Support Desk Augmentation Service allows your business to supplement your current Call Desk staff by sharing responsibilities for Call Desk services transparently between your regular IT support personnel and Progent's extensive roster of PC support technicians and subject matter experts. Progent's shared Support Desk service is based on a collaborative support model utilizing the leading PSA platform for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and producing management reports. For information about how Progent's Help Desk Augmentation Services can enable your company to deliver world-class IT support to your telecommuters, see Progent's Call Center augmentation Services.
Cybersecurity for Telecommuters
At-home workers often run their own equipment and work in an unsecured space. This increases their exposure to cyber attacks and requires judicious deployment of security appliances, remote monitoring, and the creation of policies that adhere to leading practices. Progent's veteran roster of certified data security professionals can help your company to plan, implement and manage a modern security environment that guards vital data in IT networks that incorporate remote workers.
- Firewalls allow companies to build a network that can be safely accessed by local users as well as by at-home workers, mobile users, vendors, customers, and the public. Next-generation firewall devices allow you to assign and control appropriate permissions to different classes of users and to expand your network and adjust your security profile as your company evolves and as network attacks become more complex. Progent works with both new and legacy security devices from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall support expertise, go to firewall configuration and support expertise.
- Remote Endpoint Monitoring makes it easy to track the disparate devices used by at-home workers and either reject or identify and respond to modern threats like ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is installed on every protected endpoint, monitoring all activity and using advanced machine learning to identify zero-day attacks before they can spread. When a cyberattack is discovered, ProSight Active Security Monitoring instantly isolates the infected endpoint from the network to contain the malware. Since the ProSight ASM software agent is autonomous, endpoints stay protected even when they are not connected to the Internet. To find out more about ProSight Active Security Monitoring, see remote endpoint monitoring for teleworkers.
- Security Audits can assess the exposure of your network to all types of external and local security threats for an environment that includes at-home workers. Progent can deploy online, automated security inventory scanning for quickly and economically detecting a broad range of security gaps that can be surfaced over the Internet. Progent's endpoint security audit consulting services, which can be provided by data security professionals with top credentials including CISA, ISSAP, and GIAC, can assist you to audit your operations and governance policies and review your WAN infrastructure to allow you to implement the highest level of security for your telecommuters.
Data Protection Solutions for Teleworkers
The field of Data Protection involves saving and restoring vital information so as to avoid data loss and reduce recovery time in the event of storage problems due to equipment issues, software glitches, human error, cyber attack, or any other reason. Reliable data protection solutions can be particularly difficult to design and maintain in hybrid environments that combine local data centers, cloud resources, and at-home workers.
- Backup/Recovery solutions for remote workers must cover diverse types of user-owned endpoint devices. Progent offers fast remote help from consultants familiar with a broad array of platforms for backing up Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, tablets and handhelds. Leading backup/restore solutions supported by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To protect data distributed across a wide area network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery subscription service that uses cloud storage and features granular restore and unified management.
- Disaster Recovery/Business Continuity plans often anticipate scenarios that require a quick switch to a work-at-home environment. Progent's senior disaster recovery planning consultants and business continuity planning specialists can assist you to create, document and validate a DR/BC strategy that includes the process of switching to an at-home workforce.
Unified Management for an At-Home Workforce
Microsoft has rebranded and rebundled its endpoint management platforms under the title Microsoft Endpoint Manager, which includes Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing local computers. Microsoft Endpoint Manager features a centralized platform for safeguarding corporate data by controlling local, mobile, and at-home endpoint devices.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud service for managing and protecting mobile devices and applications. Remote endpoint devices can be user owned or company owned. Network admins managing the endpoint computers of at-home workers can use Intune to provision and authenticate applications on devices, push patches and certificates, set up policies for accessing data and resources, manage passwords, establish VPN connections, determine how telecommuters share data, set up threat defense, ensure security compliance, and erase corporate data from lost, stolen or deactivated endpoint devices. Microsoft Intune can be used with iOS, Google Android, Windows, and macOS/OS X computers. For information about Microsoft Intune and to find out how Progent can help your company to use this platform to manage the devices of your at-home workers, go to Intune teleworker device management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM platform that allows network managers to keep remote endpoints current and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint management along with VMware's Horizon virtual application delivery technology for authorization control, app management, and configuration management of endpoint devices. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site product through a perpetual license. Key capabilities of VMware Workspace ONE include rapid remote deployment of out-of-the-box notebooks, quick onboarding of new employees, policy setting and enforcement for all classes of devices, aggregated reporting and analytics, email encryption, and integration with Microsoft apps and cloud products. For details about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE remote device management consultants.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing an efficient telecommuter solution for your Salt Lake City, Utah organization, phone
An index of content::
Nexus Switch VXLAN Online Consulting
Nexus NX-OS Setup and Support
Nexus switches are designed to deliver the speed, scale, availability, cloud readiness, capacity, data protection and manageability required to act as the heart of an enterprise data center. Progent's CCIE-certified Nexus switch consultants can provide remote and onsite consulting and troubleshooting expertise to assist you to plan an optimal network topology, build pilot systems to validate your switching solution, deploy Nexus switches, define and implement effective policies, run security and compliance assessments, set up advanced monitoring and alert systems, consolidate resources by means of virtualization technologies, analyze and repair switching and routing issues, optimize system performance, plan for expected growth, and set up the powerful zero-downtime features available for Nexus switches. Progent can also help your business to upgrade efficiently from outdated Nexus switches or Cisco Catalyst switches to up-to-date Nexus platforms.
Contract Programming Firm SQL 2008 Reporting Services
Support and Integration Microsoft SQL Server
Progent's certified SQL Server developers and DBAs offer online consulting to assist organizations of any size to create, administer, and troubleshoot applications based on Microsoft's SQL Server RDBMS platform and .NET architecture. Progent's SQL Server experts can provide help with any facet of application development in environments that can include small business or departmental databases to N-tier VLDB applications and data warehousing.
Apple Mac Architecture Consultant
Computer Consultant OS X Lion Networking
Progent's Apple Mac support consultants can assist you with a wide array of system infrastructure issues including network architecture, remote and mobile connectivity, internetwork compatibility, protection, and new technologies such as Voice over IP and fast wireless networking. For company networks built exclusively on Mac OS X or for environments incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent has the knowledge and depth to deal with the challenge of designing, integrating, and supporting a system architecture that is robust, secure, productive and supportive of your corporate goals. Progent can help you deploy Apple’s Xserve enterprise servers, Xserve RAID zero-downtime storage products, and Apple's Xsan SAN solution. Progent can also provide certified experts to support Cisco routers and switches.
Solaris Protect
Solaris Cybersecurity Contractor
If your business runs a Solaris environment or a multi-OS network, Progent's CISM and CISSP-premier consultants can help your whole organization in a wide range of security areas including security management procedures, security architecture and models, access control systems and techniques, applications development security, business processes security, hardware security, communications, network and web security, and workplace recovery preparedness. CISM and ISSAP stipulate the basic skills and international standards of knowledge that information security managers are expected to master. These accreditations provide executive management the confidence that consultants who have achieved their CISM, CISSP or ISSAP certification have demonstrated the background and knowledge to offer world-class security management and consulting services.
Consulting SharePoint 2016 and SQL Server
SharePoint 2016 DLP Support and Help
Progent's Microsoft-certified consultants offer economical remote and on-premises expertise, software development, and troubleshooting services for businesses of any size who want to migrate to SharePoint Server 2016 or SharePoint Online from prior versions of SharePoint.
Google Cloud hybrid solutions Consult
Enterprise hybrid cloud integration Technology Professional
Progent can provide advanced remote support to help organizations connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that combine local IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud integration support services that include Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Remote Consulting Dynamics GP Great Plains Accounting
Emergency Microsoft Dynamics GP Remote Support Services
Progent’s Microsoft certified experts provide a variety of consulting services for Microsoft Dynamics GP. Dynamics GP is a financial and business analysis tool built, like all Microsoft financial tools, on the scalable and popular platform of Windows technology. Microsoft Dynamics GP provides a cost-effective solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is easy to deploy and configure, and with its modular design you are able to purchase only the functions you currently need, with the ability to add users and enlarge functionality when necessary. Progent’s Microsoft Dynamics GP support experts can help you install, customize and manage the latest release of Dynamics GP or migrate efficiently from an older release.
Technology Consulting Desktop Technology
Support services Microsoft and Apple Mac Desktop
Progent can deliver a wide array of affordable services to help your business to install, configure, troubleshoot, and manage workstations and notebooks based on Windows, Apple macOS and OS X, or various versions of Linux. Progent can offer onsite or online technical support for single computers or laptops or help you to plan and carry out a company-wide rollout of new or revised OS platforms and business applications. Progent can also supply consultants and technicians to assist you to plan for and implement a company move or merger organized to cause minimal interruption to your business.
Consultants Linux Network Monitoring, Nagios and MRTG
Linux Network Monitoring Network Consultants
Nagios and MRTG are powerful, license-free monitoring tools that operate with Linux and can be used to analyze UNIX networks, MS Windows systems, or multi-platform situations where Linux and Microsoft Windows run side by side. The Nagios monitor allows system support engineers to track system services such as POP3, HTTP, SSH, and NNTP. Multi Router Traffic Grapher lets you track the traffic in and out of SNMP-enabled network appliances including processors, routers, and switches. Progent's system integration experts can help you utilize both these programs to streamline and troubleshoot your system.
CRISC Risk Evaluation Integration Services
CRISC Certified Cybersecurity IT Consultants
Progent's disaster recovery planning and business continuity engineers can show you how to design a disaster recovery strategy in case of an IT network disaster. Progent can show you how to create a comprehensive disaster recovery plan that includes scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-authorized professionals can also show you how to build an affordable, zero-downtime network architecture that addresses reliability issues involving a wide range of infrastructure technologies and processes.
Service Reporting Remote Troubleshooting
Emergency Service Reports IT Consultant
Progent uses an enterprise-class support reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or small service organizations who provide scant documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation sent by each consultant to each client. The discipline of documenting and archiving service records results in more effective service and eliminates a variety of typical problems such as when a service customer is effectively held captive to a consultant who won’t release the keys to the kingdom.
wireless IP phone security Online Help
wireless VoIP phone integration Help and Support
Progent's Cisco-certified Wi-Fi technology experts can assist organizations to configure, manage, and debug Cisco wireless products such as Aironet and Meraki 802.11ac Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.
Lync Server 2013 topology Consult
Microsoft Lync Server 2013 IM Online Support Services
Microsoft Lync Server 2013, renamed Skype for Business, enables organizations of any size to build a centrally managed and secure communications ecosystem that permits the modern BYOD computing style with instant messaging, real-time presence, audio/video and web conferencing with application sharing and whiteboard, and both IP-based and PSTN telephony across a wide assortment of stationary PCs and mobile endpoints. Progent's certified Lync Server 2013 experts and network architects can assist your company to assess the business benefits of Lync 2013, design an in-house, cloud-based (via Lync Online) or mixed model suitable for your present and future plans, implement Lync Server 2013 in a way that expedites your return on investment, and provide custom webinar and onsite training to your IT team and users. Progent has in-depth expertise in critical pieces of a Lync 2013 deployment that include Windows Server, SQL Server and Exchange Server, and Progent can help you to integrate Lync Server 2013 with popular Microsoft Office and Office 365 applications such as Outlook and PowerPoint.
Configuration Windows 2019
Windows Server 2019 Security and Compliance Remote Consulting
Progent's Microsoft-certified Windows Server 2019 experts can help your company to plan and carry out a cost-effective migration to Windows Server 2019 using existing system architecture or a new cloud-hosted or hybrid model. Microsoft Windows Server 2019 offers major improvements in capacity, speed, ease of management, virtualization, security and compliance, hybrid on-prem plus cloud integration, availability, and container support.
24x7x365 Cisco Remote Access Technical Support Group
Cisco Architecture Technical Support Organization
Progent can assist your organization to deploy Cisco's networking products to create a robust foundation for your local, private cloud, or hybrid data center and improve operations in key areas such as compute and storage utilization, security and compliance, versatility, uptime, and disaster recovery.
Tracking Service Costs Technology Consulting Services
Service Reporting IT Consultants
Progent uses an enterprise-class support reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small service organizations who provide scant documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by each consultant to every client. The discipline of detailing and archiving service activity results in more efficient support and eliminates a variety of common problems such as when a support client is effectively held hostage to a consultant who won’t release the keys to the kingdom.
scom 2016 SQL Server integration Remote Troubleshooting
scom 2016 Amazon AWS integration Consultant Services
System Center 2016 Operations Manager (SCOM 2016) helps to promote consistent performance and dependable availability for key workloads by providing centralized, mixed-platform monitoring of physical and virtual infrastructure deployed across on-premises datacenters and cloud environments. Progent's consulting group can provide world-class online and onsite support to help organizations of any size to plan, integrate, tune, update and troubleshoot SCOM 2016 solutions. Progent can help your company to move to SCOM 2016 from earlier releases or from different monitoring products, or combine multiple monitoring tools into a cohesive infrastructure management solution. Progent can also show you how to expand your SCOM 2016 scope to include resources hosted on public clouds such as Microsoft Azure and Amazon AWS.
Help and Support Meraki Wi-Fi AP Management
CCIE Expert Certified Meraki MR62 Access Point IT Consulting
Progent's Cisco-certified wireless networking experts offer online and onsite consulting and support services to assist your organization to plan, install, administer, tune, and debug wireless networks that incorporate Cisco's Meraki access points. Progent's experts can also help you to plan and deploy hybrid environments that combine on-premises and cloud-hosted resources and that provide easy access, advanced security and compliance, streamlined management, and dependable performance for all your mobile and desktop endpoints.
IT Consulting Solaris
Specialists Solaris
If your business network mixes Sun Solaris platforms with Windows, Progent can show you how to incorporate your IT resources into a unified environment that allows all your OS platforms to coexist for easy administration, seamless dataflow, high dependability, enhanced performance, and strong protection. Progent's Solaris and MS Windows coexistence support offerings include IT architecture integration and support, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and administration, remote technical support and repair, in-person technical support, and Helpdesk support.
Windows Server 2016 upgrade Online Support Services
Windows Server 2016 High Availability Technical Consultant
Progent's certified information technology consultants can provide Windows Server 2016 integration consulting to help businesses of any size to plan and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid architecture. Progent can help your company to evaluate the value of Windows Server 2016 for your enterprise and can help you with any aspect of planning, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help your organization to take advantage of the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica, plus multi-domain failover clusters.
Workspace ONE Endpoint Management Outsourcing Services
Microsoft Intune Network Consulting Group
Progent's Microsoft-certified engineers can help you to streamline desktop PC change and update management by providing expertise with administration solutions such as System Center Configuration Manager 2007, SMS 2003, and Windows Server Update Services (WSUS).
Engineer Network Support Outsourcing
Consultant Services Small Business IT Outsourcing
Progent can provide comprehensive online consulting for all major technologies associated with today’s small business IT networks and offers a variety of vital, on-demand support services such as a temporary CIO to offer advanced IT design and budgeting skills, a Call Center for help desk services, proactive server monitoring, spam/virus protection as a managed service, project management help for major initiatives such as office relocations orOS upgrades, connectivity consultants for building and maintaining fast and robust network infrastructure, certified security engineers to ensure information protection and compliance, disaster recovery specialists to design and document business continuity plans, and software developers to write, enhance, or troubleshoot business application programs.
Cloud Backup Security Support Outsourcing
Network Engineer ProSight Hybrid Cloud Data Backup Services
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's disaster recovery consultants can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data.
ProSight network asset documentation management Professionals
Specialist ProSight domain expiration management
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it.
Azure Disaster Recovery Engineer
Coder Azure cloud integration
Progent can help companies of all sizes to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT administration and lower hardware expense. Azure offers a wealth of public cloud services and Progent can assist you to evaluate the advantages and limitations of different cloud computing architectures you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises applications and network infrastructure and ensure you avoid the typical mistakes small companies make when moving to a public cloud. Progent can show you how to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, handle authentication with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also help you to prepare perimeter firewalls and IPsec VPN tunnels and also to manage Apple iOS devices and Google Android handhelds.
Small Business Experts
Tech Expert Small Office
Progent provide organizations of any size enterprise-class IT remote or in-person consulting for networks based on Microsoft Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Certified network consultants also can provide security consulting for companies ranging from the small office to the worldwide enterprise.
Microsoft Exchange Upgrade Remote Consulting
Microsoft Exchange Specialist
Progent's expert consultants can show you how to define and implement an efficient in-place Exchange Server 2003 migration plan that avoids network disruption, reduces ongoing service requirements, and makes your Exchange Server 2003 easy to administer. For complicated multi-server or multi-site upgrades, Progent offers the knowledge and experience to complete your project quickly and economically. Progent's Exchange 2003 support, troubleshooting, and design services include expertise with the configuration of third-party add-ons to Microsoft Exchange Server 2003 that are best aligned to your business needs.
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