Ransomware : Your Crippling Information Technology Disaster
Ransomware  Remediation ProfessionalsRansomware has become a too-frequent cyberplague that poses an extinction-level threat for organizations poorly prepared for an attack. Different iterations of ransomware like the CryptoLocker, Fusob, Locky, NotPetya and MongoLock cryptoworms have been running rampant for years and still cause harm. Newer versions of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Nephilim, as well as daily unnamed viruses, not only encrypt online data but also infiltrate many configured system protection. Data synchronized to cloud environments can also be ransomed. In a vulnerable system, this can render automated restoration hopeless and effectively sets the datacenter back to square one.

Getting back services and data after a crypto-ransomware attack becomes a race against time as the targeted business tries its best to contain and eradicate the ransomware and to restore business-critical activity. Due to the fact that ransomware requires time to spread, assaults are usually sprung on weekends, when successful penetrations may take more time to detect. This compounds the difficulty of quickly marshalling and coordinating a capable response team.

Progent has an assortment of help services for securing San Bernardino enterprises from ransomware penetrations. Among these are team education to become familiar with and not fall victim to phishing scams, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's AI-based threat defense to identify and extinguish day-zero modern malware assaults. Progent also provides the services of expert ransomware recovery engineers with the skills and commitment to reconstruct a breached environment as urgently as possible.

Progent's Ransomware Recovery Support Services
Following a crypto-ransomware penetration, paying the ransom demands in Bitcoin cryptocurrency does not ensure that cyber criminals will respond with the needed keys to unencrypt all your data. Kaspersky Labs determined that 17% of crypto-ransomware victims never restored their information even after having paid the ransom, resulting in more losses. The gamble is also expensive. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is well higher than the average ransomware demands, which ZDNET determined to be approximately $13,000 for smaller organizations. The other path is to piece back together the essential components of your IT environment. Without the availability of essential system backups, this requires a broad range of skills, top notch project management, and the willingness to work 24x7 until the job is finished.

For decades, Progent has offered certified expert IT services for companies throughout the United States and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have attained top industry certifications in key technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity consultants have garnered internationally-renowned certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has experience with financial management and ERP application software. This breadth of expertise affords Progent the ability to efficiently identify critical systems and re-organize the remaining components of your network system after a ransomware attack and configure them into an operational system.

Progent's security team of experts utilizes state-of-the-art project management tools to coordinate the complex restoration process. Progent knows the importance of acting quickly and in concert with a customer's management and Information Technology team members to prioritize tasks and to put the most important systems back on line as fast as possible.

Customer Story: A Successful Ransomware Attack Response
A business escalated to Progent after their network system was brought down by Ryuk ransomware. Ryuk is thought to have been created by North Korean government sponsored criminal gangs, possibly using strategies leaked from the U.S. National Security Agency. Ryuk attacks specific organizations with little room for operational disruption and is one of the most lucrative iterations of ransomware viruses. Major organizations include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a regional manufacturer based in Chicago with around 500 staff members. The Ryuk attack had paralyzed all business operations and manufacturing processes. Most of the client's data backups had been online at the beginning of the attack and were destroyed. The client considered paying the ransom (more than two hundred thousand dollars) and praying for good luck, but in the end reached out to Progent.

"I can't speak enough about the help Progent provided us throughout the most critical time of (our) company's existence. We may have had to pay the cyber criminals except for the confidence the Progent team afforded us. That you could get our e-mail and critical servers back into operation sooner than one week was amazing. Each expert I worked with or communicated with at Progent was amazingly focused on getting my company operational and was working 24/7 to bail us out."

Progent worked with the client to rapidly determine and prioritize the most important areas that needed to be restored in order to continue company functions:

  • Active Directory
  • E-Mail
  • Financials/MRP
To start, Progent adhered to AV/Malware Processes penetration mitigation best practices by stopping the spread and clearing up compromised systems. Progent then began the steps of rebuilding Active Directory, the foundation of enterprise systems built upon Microsoft technology. Exchange messaging will not work without Active Directory, and the customer's accounting and MRP software utilized Microsoft SQL, which needs Active Directory services for authentication to the information.

Within two days, Progent was able to recover Active Directory services to its pre-intrusion state. Progent then accomplished reinstallations and hard drive recovery of mission critical applications. All Microsoft Exchange Server data and attributes were intact, which greatly helped the rebuild of Exchange. Progent was also able to find local OST data files (Outlook Email Offline Folder Files) on staff workstations and laptops to recover email information. A recent offline backup of the client's accounting/ERP software made them able to restore these vital programs back online for users. Although a lot of work was left to recover totally from the Ryuk virus, essential systems were restored rapidly:

"For the most part, the assembly line operation showed little impact and we did not miss any customer deliverables."

Over the next month critical milestones in the recovery project were completed through close collaboration between Progent team members and the customer:

  • Internal web applications were restored with no loss of data.
  • The MailStore Server containing more than 4 million historical messages was spun up and accessible to users.
  • CRM/Product Ordering/Invoicing/AP/Accounts Receivables/Inventory capabilities were 100 percent functional.
  • A new Palo Alto Networks 850 firewall was brought online.
  • 90% of the desktops and laptops were back into operation.

"A huge amount of what happened those first few days is mostly a haze for me, but my management will not soon forget the urgency each and every one of the team put in to help get our company back. I've been working with Progent for the past ten years, maybe more, and every time I needed help Progent has shined and delivered. This situation was the most impressive ever."

A probable enterprise-killing disaster was evaded by top-tier experts, a wide range of technical expertise, and close teamwork. Although in hindsight the crypto-ransomware penetration described here should have been identified and blocked with advanced security technology solutions and security best practices, user training, and properly executed incident response procedures for backup and keeping systems up to date with security patches, the fact is that government-sponsored hackers from Russia, China and elsewhere are relentless and are an ongoing threat. If you do get hit by a crypto-ransomware attack, remember that Progent's roster of experts has extensive experience in crypto-ransomware virus defense, cleanup, and data disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (along with others that were helping), I'm grateful for allowing me to get rested after we got through the initial push. All of you did an fabulous job, and if any of your team is in the Chicago area, dinner is on me!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Services in San Bernardino
For ransomware cleanup expertise in the San Bernardino metro area, call Progent at 800-462-8800 or see Contact Progent.

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    Progent's Microsoft-certified consulting experts have over a decade of experience designing, implementing, optimizing and repairing System Center Operations Manager environments and can provide companies of any size expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist you to plan an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and resilience needed to monitor your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also assist you to install and customize System Center 2012 Operations Manager management packs according to best practices for tracking network fabric and Microsoft and 3rd-party applications and services. Also, Progent can provide responsive online or onsite troubleshooting to help you to remediate serious problems detected by Microsoft SCOM 2012.

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    Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to preserve your Microsoft 365 mailboxes, files residing on your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows endpoints.

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    NetApp MetroCluster is a disaster recovery software suite that combines failover storage clustering with synchronous replication to provide fast, zero data loss disaster recovery between sites located as far as 185 miles away from one another. Progent's team of seasoned IT consultants can assist you to plan, deploy, administer, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster environment that meets your functional needs and IT budget. Progent can make sure you follow best practices for configuring your MetroCluster environment by delivering help with procedures such as assigning disk pools and shelf IDs, arranging aggregate and plexes layout, provisioning volumes, setting up NetApp Snapshot, provisioning switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your storage clusters, and testing your disaster recovery system to prove adherence with information assurance standards and government mandates.

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    Progent's certified security and compliance experts can oversee cybersecurity tests of enterprise-wide security to validate your company's cybersecurity profile adherence to key industry security standards. Progent offers ongoing managed services for security monitoring, on-demand network-wide security audits, and focused security assessments for critical areas of cybersecurity such as endpoints or ransomware-safe backups. Progent's certified security consultants can also conduct extensive information security audits to evaluate your organization's compliance with important international security standards such as FISMA, PCI, and ISO 17799.

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    Progent's Microsoft certified consultants can offer small and mid-sized businesses advanced Microsoft SQL Server support. Microsoft SQL Server is a complete, Web-enabled database and data analysis package that opens the door to the rapid creation of advanced business programs that can give your company a competitive edge. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the firewall. In addition to providing expertise, maintenance and problem solving services, Progent's SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your IT network. Progent can also help you migrate from older versions of SQL Server to SQL Server 2005.

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    Progent offers national online help and consulting services for companies who operate UNIX, Linux, or Solaris environments or whose information systems feature a mix of UNIX and Microsoft Windows technology. Online IT help provides maximum return for your IT dollar by protecting user productivity and shortening the hours billed for network repair services. Sophisticated online support utilities and experienced technicians and consultants combine to enable Progent to handle most IT problems without wasting time and money by traveling to your location. In most of cases your network problems can be remediated by telephone or via a mix of telephone support and online connectivity. Progent can offer the services of Cisco CCIE infrastructure engineers and CISA and CISM certified security specialists to assist you with the most difficult network issues.

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    Cisco Cisco Unified Communications Manager, originally known as CallManager, operates as the center of Cisco's collaboration portfolio. Unified CM and Unified CM Express (CME) offer a location-independent IP-PBX by integrating tightly with apps such as Unified Communications Manager IM and Presence Service, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent's Cisco-certified consultants offer efficient and affordable online and on-premises support to help organizations of all sizes to build and maintain CUCM environments by providing Unified Communications Manager integration and troubleshooting services that deliver optimum business value. Progent's consultants can help with any aspect of Unified Communications Manager support and troubleshooting in areas that include integrating Voice over IP phones and Video phones, designing dial plans, configuring SIP connections and PSTN calling, installing ISR routers with CUBE VoIP networking support, creating UCS server clustering systems for high availability, capacity planning, and integration with Exchange Server.

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    Progent's Microsoft-certified SQL Server 2017 experts can help your business to assess the business benefits of migrating to SQL Server 2017 and can assist your organization to plan and carry out an efficient migration of your current SQL Server environment to any deployment model including local, cloud-based, or hybrid. Progent's SQL Server experts can provide online or onsite support services ranging from as-needed architecture review or troubleshooting to comprehensive project management and co-management to ensure your SQL Server 2017 initiative is successfully completed on time and within budget.

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    Stealth intrusion checking is an important component of any comprehensive network security strategy. Progent's security professionals can perform thorough penetration checks without the awareness of your organization's internal IT resources. Unannounced penetration checking shows whether current security monitoring systems such as intrusion incident alerts and event history analysis are correctly set up and actively observed. Progent can implement ongoing automatic penetration testing to define your internal/external attack surface and to identify ways that vulnerabilities, unsafe configurations, harvested credentials, skipped patches, and ill-advised product defaults can be combined by threat actors into the multi-vector attacks typical of the latest variants of ransomware.

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    Progent can assist your business to support System Center 2007 Configuration Manager (SCCM 2007) to streamline administration, improve security, and boost productivity by making sure that operating systems and applications stay up to date, managing licensing, and reporting resource usage profiles so you can make smart purchasing decisions. When you are ready to upgrade your SCCM 2007 change management solution, Progent can help you to plan and implement a smooth move to SCCM 2012.

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    Progent's Microsoft certified consultants offer a variety of consulting services for Dynamics GP. Microsoft Dynamics GP/Great Plains is a Microsoft financial package and corporate management solution built, like all Microsoft financial solutions, on the scalable and familiar foundation of Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest edition of Microsoft financial software in the Microsoft Dynamics GP/Great Plains family, offers a cost-effective solution for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Dynamics GP is simple to deploy and configure, and with its segmented approach you can license only the capability you currently require, with the option to expand users and enlarge capabilities in the future. Progent's Microsoft Dynamics GP/Great Plains Software support engineers can show you how to install, customize and administer Dynamics GP/Great Plains 2010 as well as older editions of Microsoft Dynamics GP/Great Plains.

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