Expanding your remote workforce can have a major effect on IT architecture, security, and company workflows. Progent has 20 years of background helping SMBs to plan, deploy, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your San Jose company to pick the appropriate tools and follow leading practices in creating and operating a safe virtual office ecosystem for teleworkers that promotes teamwork and returns top business value. Progent offers services ranging from as-needed expertise for helping you past challenging IT roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent can help San Jose, California organizations to with any facet of building a high-functioning remote work ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, endpoint security, backup/restore solutions, and centralized management.

IP Voice Solutions for Telecommuters
Expanding the corporate phone system to include telecommuters is vital to maintaining an effective work-at-home solution. A variety of cloud-centric VoIP platforms are popular with SMBs to support remote users. Many enterprises rely on Cisco's modern or legacy platforms for VoIP management. Progent can assist organizations of all sizes to plan or maintain a remote IP voice environment that delivers the flexibility, convenience and protection required for telecommuters. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to assist organizations optimize their current Cisco VoIP systems to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers enterprise telephony features to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and mixed media apps deployed across the network. CUCM supports other combined media services like messaging, video conferencing, and team collaboration networks. For more information about Progent's CUCM support, visit Cisco Unified CM expertise.
  • CallManager is Cisco's earlier call-processing software and has been replaced by CUCM. Progent's consultants can assist you to maintain your existing CallManager environment or upgrade efficiently to Cisco's current IP telephony products. To find out about Progent's support services for CallManager and Cisco's other early VoIP products, see CallManager consulting.
  • Cisco IP Gateways provide connectivity with PSTN networks and with clients working outside the corporate firewall like at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 product lines as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network infrastructure to support these VoIP solutions and deliver on-demand deployment and debugging services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your San Jose, California organization, call 1-800-993-9400 or refer to Contact Progent.