San Juan At Home Workers Configuration Support and Consulting
Solution Planning, Integration, Administration and Call Center Consulting Services
Enlarging your remote workforce may have a major effect on IT infrastructure, cybersecurity, and corporate culture. Progent has two decades of background assisting SMBs to plan, deploy, manage, tune, and troubleshoot IT environments that support a remote workforce. Progent can help your San Juan company to select the right technologies and adhere to leading practices in building and operating a secure virtual solution for telecommuters that promotes teamwork and returns top business value. Progent offers services that go from on demand expertise for getting you over challenging IT bottlenecks to full project management to help you successfully complete business-critical initiatives.
Progent's consultants can help San Juan, Puerto Rico businesses to with any facet of creating a high-functioning work-at-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk services, cybersecurity, backup/restore solutions, and centralized management.
Network Infrastructure for Telecommuters
Setting up the network infrastructure required to support a remote work environment can be especially challenging if you have to accommodate a combination of worker-owned equipment like desktop computers and notebooks, routers, and wireless appliances from an assortment of vendors and with a mix of OS software and firmware releases. Progent's background delivering remote support for both legacy as well as current IT products in remote office venues allows you to make efficient use of your existing network infrastructure and provides you with fast access to expertise for implement essential upgrades. Support services offered by Progent to assist you to implement a high-functioning telecommuting infrastructure include:
- VPN technology makes it possible to establish a secure connection for authenticated remote employees to access IT assets situated at your company datacenter or in the cloud. Progent can help your company to configure and maintain VPN access between your teleworkers and your key network resources by providing remote VPN integration support. For organizations using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can assist your telecommuters to set up Cisco's popular AnyConnect software to provide safe VPN tunneling for a broad selection of endpoint devices including Windows, Mac, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) products enable an at-home worker to view and use a remote PC's desktop. This gives IT managers more control over the digital environment of telecommuters and offers remote users a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers attach at-home networks to the Internet and typically support VPN connections, home wireless networks, and firewalls. Progent offers top-tier online support for setting up routers from a range of manufacturers. See router integration services from Cisco-certified consultants.
- Home Wi-Fi networks, often shared by an entire household and guests, are commonly used by telecommuters to access their Internet router for work. This can cause performance and cybersecurity issues. Progent can help businesses to resolve these issues by providing expertise like Cisco Aironet integration consulting, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti Unifi WiFi access point setup help.
- Internet connectivity methods affect the performance and availability of connections between telecommuters and the corporate data center. Business-critical applications might demand redundant Internet connections in the event the normal connection fails. Progent can provide expertise for identifying Internet service providers, choosing appropriate bandwidth and data volume packages, and setting up fault-tolerant Internet connections. Refer to Internet access integration services.
IP Voice Integration for Teleworkers
Expanding the corporate PBX environment to accommodate remote users is critical to maintaining an effective at-home workforce. A variety of cloud-based digital PBX products are popular with small and mid-size businesses to server teleworkers. Many larger organizations depend on Cisco's modern or legacy products for VoIP solutions. Progent can assist businesses of all sizes to design or maintain a remote VoIP environment that provides the flexibility, transparency and protection needed for telecommuters. Progent's Cisco-certified CCIE Voice consultants offer high-level support to help organizations tune their current Cisco IP voice systems to handle an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise IP telephony capabilities to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and multimedia applications deployed throughout the network. CUCM supports additional combined media services like messaging, video conferencing, and team interaction networks. For more information about Progent's CUCM support, visit CUCM expertise.
- Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent's consultants can help your company to support your existing CallManager environment or upgrade smoothly to Cisco's current IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other older IP voice products, refer to CallManager expertise.
- Cisco IP Gateways enable connectivity with public telephony networks and with users operating outside the corporate perimeter like at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
- Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN architecture to work with these solutions and deliver as-needed deployment and debugging expertise.
Voice/Video Conferencing for At-Home Workers
A wide selection of video conferencing products from major vendors support online discussions, video conferencing, chat sessions, and screen/content sharing for both local users and at-home workers. Many organizations utilize a mix of products to meet the needs of their different partners and customers. Progent's communications experts can assist your organization to maintain your existing conferencing ecosystem and optimize the productivity of your at-home employees.
- Skype for Business is Microsoft's leading communications platform that enables real-time presence, instant messaging, voice and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified specialists who can assist your company to configure and maintain Skype for Business client software to accommodate your remote employees. For details about Progent's support services for Skype for Business, refer to Skype for Business consulting experts.
- FaceTime is Apple's multiuser video phone app for compatible iOS and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Later editions of FaceTime allow up to 32 simultaneous users for video sessions. For details about Progent's support services for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex services include sharing granular content or computer screens, presentations that embed rich media including Microsoft PowerPoint, session capture, plus revision and playback for training. To learn more about Progent's support expertise for Webex and for other IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and information with features such as video conferencing, persistent chat, plus data sharing. To learn more about Progent's consulting expertise for Microsoft Teams and for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting services for these products and help your business to optimize your WAN architecture to run them.
Microsoft Collaboration Software for an At-Home Workforce
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office and Microsoft 365 families, providing a rich ecosystem of applications that create a cohesive user experience for sharing information throughout multiple sites and on a wide selection of endpoints. Progent has provided online consulting services for Microsoft SharePoint and Exchange Server since their initial publication and can help your company to tune these flagship collaboration products to optimize the effectiveness of your at-home workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and integrates with third-party cloud services to provide real-time collaboration. Developed as a substitute for Skype for Business Online, Microsoft Teams can enable chat, video meetings that include screen sharing, calling, cloud voicemail, group email, plus file and application sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously called Azure Active Directory) for supporting its complete range of capabilities. To learn more about Progent's support services for Microsoft Teams and Teams Premium, visit planning and deployment consulting for Microsoft Teams.
SharePoint uses web sites to promote collaboration and information sharing by providing policy-based access to data, workflow, and tools for looking through company-wide business data. SharePoint enables you to create protected web portals that permits at-home workforce to see and update consolidated corporate intelligence via Intranets (Wikis), Blogs, social sites, and Web Parts. For details about Progent's SharePoint consulting services, see SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting expertise, refer to deployment expertise for Microsoft Exchange Server.
OneDrive is Microsoft�s shared cloud storage service, similar to GoogleDrive. At-home users can store files to the OneDrive service, and colleagues anywhere can share them safely via a browser. Included with Microsoft 365, OneDrive enables home employees to co-edit files. Revisions created offline are synced when you reconnect to the Internet. To learn about Progent's expertise for Microsoft OneDrive, go to Onedrive configuration experts.
Cloud Integration for Teleworkers
Progent offers advanced online assistance for helping organizations to build, manage and optimize cohesive hybrid network models that incorporate physical data centers, at-home workers, branches, plus cloud services. Progent offers expertise for all types of cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help teleworkers fix issues with public cloud access, authentication, and security.
Microsoft Azure is a popular family of public cloud services that allows you to utilize infrastructure, virtual servers, and critical applications running on Microsoft's massive cloud. Azure offers more than one hundred cloud-based services such as the ability to host Windows and Linux-powered VMs, on-demand cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can assist your organization to deploy virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure Active Directory, and design data backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to establish secure access to Azure services for telecommuters by setting up and troubleshooting firewalls and VPN tunnels. For details about Progent's expertise for Microsoft Azure, go to Azure consulting.
Microsoft 365, previously called Office 365, is Microsoft's popular family of business productivity applications and cloud services available by subscription. Microsoft applications and services are provided in a selection of plans intended for customers ranging from students and households to large enterprises. Progent offers quick and easy remote contact with consultants familiar with Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist you to assess the various subscription bundles offered with Microsoft 365 and deploy 365 apps for your telecommuters to achieve maximum business value. For information about Progent's consulting expertise for Microsoft 365, go to Microsoft 365 consulting expertise.
Microsoft 365 Exchange Online is one of the most popular cloud-based applications in Azure-hosted Microsoft 365 product line. Exchange Online provides the benefits of reduced spending for data center infrastructure, easier management, dynamic scaling, high reliability, and additional advantages inherent with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to run smoothly with local deployments of Exchange, enabling customers to build hybrid cloud/onsite information systems. Progent's Exchange consultants can provide occasional assistance to guide you through challenging IT bottlenecks and can also provide end-to-end project management outsourcing to make sure your teleworkers have easy and secure access to your Exchange Online environment. To learn Progent's consulting services for Exchange Online, refer to Microsoft 365 Exchange Online integration and troubleshooting consulting.
Amazon AWS is a trailblazer in the public cloud arena and is the industry's biggest provider of cloud-based services. Progent can provide quick and economical online contact with cloud integration experts who can assist your business to plan, implement, manage, and debug hybrid IT networks that integrate Amazon AWS cloud services with local data centers and with other public clouds like Azure. Progent also can provide access to Cisco-certified CCIE networking experts to assist your company to build a high-uptime network architecture to make sure your employees have a productive computing experience regardless of whether they are working from your headquarters, a remote branch, from home, or on the road. To find out about Progent's consulting services for Amazon AWS, visit Amazon AWS consulting expertise.
Google Cloud Platform is a popular set of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can assist your business to extend your current IT resources with the Google Cloud Platform, and Progent's DBA experts can show you how to make your mission-critical applications cloud friendly so your telecommuters can benefit fully from Google Cloud Platform services. Progent's consultants can assist you to set up VMs on Google Cloud Compute Engine, plan an efficient storage system with GCP Storage services, and streamline access control for remote workers with GCP Cloud Identity. Progent can also help your business to utilize GCP's unified management technology to administer and track your Google Cloud ecosystem. To learn, visit Google Cloud Platform integration support.
Help Desk Services for Teleworkers
A sudden, organization-wide transition to a teleworker workforce, which might be activated by a pandemic or as an element of a disaster recovery plan, can overstretch even a well-staffed in-house Help Desk. Progent's Call Center services allow organizations to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center team.
- Progent's Standard Call Center support services utilize Progent's nationwide network of remote technical support experts combined with enterprise-class ticketing and tracking software to offer an affordable, modern Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC technical support from initial service requests through ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to monitor or edit the status of their active trouble tickets, enter details, and upload screenshots and relevant files. Technical support services are provided at a significant discount off Progent's normal Level 1 desktop support charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to deal with complex issues. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Augmentation Service allows you to supplement your current Call Desk team by splitting responsibilities for Help Desk Call Center support services transparently between your regular IT support personnel and Progent's extensive pool of PC support engineers and subject matter experts. Progent's co-managed Call Center service is based on a co-sourcing support solution based on the number one PSA tool for managing help requests and ticketing, establishing ownership, tracking progress, and generating management reports. For information about how Progent's Call Center Augmentation Services can help your company to provide world-class technical support to your telecommuters, refer to Progent's Support Desk supplementation Services.
Security for Telecommuters
At-home staff members typically utilize their own computing devices and usually work in an unsecured physical environment. This multiplies their vulnerability to cyber threats and calls for judicious deployment of corporate firewalls, AV tools, multi-factor authentication, remote monitoring, extensive user education, and the development of policies based on best practices. Progent's veteran roster of cybersecurity support consultants can help you to plan, configure and maintain an effective security solution that guards critical information resources in networks that include telecommuters.
Firewalls enable you to create a network that can be securely accessed by local users and by teleworkers, mobile users, suppliers, customers, and other stakeholders. Next-generation firewall devices allow you to assign and control different permissions to various groups of users and to scale your IT network and adjust your security profile as your company evolves and as network attacks become more sophisticated. Progent supports both new and older firewall devices from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall integration expertise, go to firewall support expertise.
Remote Endpoint Monitoring makes it easy to watch over the various devices utilized by an at-home workforce and either block or spot and respond to the latest cyber attacks like ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint agent is installed on each secured endpoint, watching all activity and using state-of-the-art behavioral threat analysis from SentinelOne to identify new attacks before they can spread. When a cyberattack is spotted, ProSight ASM immediately disconnects the targeted device from the corporate network to contain the malware. Because the ProSight ASM agent is self-contained, endpoints remain secure even if they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight Active Security Monitoring, see remote endpoint monitoring for at-home workers.
Progent's Duo MFA Service Plans utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo supports one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected online account and enter your password you are requested to verify your identity via a device that only you possess and that is accessed using a separate network channel. A broad selection of out-of-band devices can be used for this second means of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. For details about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services for an at-home workforce.
Security Audits can assess the exposure of your information system to all classes of external and local security threats for a network that includes teleworkers. Progent can deploy remote, automated cybersecurity inventory scanning for quickly and economically detecting a broad range of security holes that can be found via the Internet. Progent's security audit consulting services, which can be managed by data security professionals with top credentials such as CISA, ISSAP, and GIAC, can assist you to evaluate your operations and governance policies and review your network infrastructure to enable you to implement top-level security for your remote workers.
Horizon3.ai's NodeZero Pentest Platform is a cutting-edge penetration test (pentest) product family that supports autonomous testing of your work-from-home environment and your internal and perimeter networks to help you uncover, rank, fix, and verify cybersecurity vulnerabilities before threat actors can take advantage of them. Progent's pentest experts can help you to deploy NodeZero to carry out thorough pentests of your network perimeter and your internal IT infrastructure in order to evaluate your present security profile. Progent can also assist you to harden your network security and can assist you to plan and deploy a unified cybersecurity strategy that streamlines management and delivers optimum cyber defense for on-prem, cloud-based, remote, and perimeter IT resources. To find out more details about Progent's threat analysis solutions based on on NodeZero's pentest platform, see Consulting Support for NodeZero's Pentest Platform.
Download White Paper: Protecting a Work-From-Home Network
To view or download a white paper about key things to concentrate on for protecting an IT environment that incorporates telecommuters, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection for Teleworkers
Data Protection covers saving and restoring vital data in order to avoid data loss and reduce restoration time and effort in case of storage failures resulting from hardware issues, software hiccups, operator mistakes, malware, or any other reason. Dependable data protection solutions can be especially challenging to architect and maintain in hybrid environments that combine local data centers, public clouds, and at-home workers.
- Backup/Restore strategies for remote workers must cover diverse kinds of user-owned endpoint devices. Progent offers quick online access to experts knowledgeable about a wide range of products for backing up Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, iPads and handhelds. Leading backup/recovery products maintained by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To protect resources spread throughout a hybrid network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud storage and features fine-grained restore and unified management.
- Disaster Recovery/Business Continuity plans often envision scenarios that require a quick switch to an at-home workforce. Progent's senior disaster recovery preparedness consultants and business continuity planning consultants can assist your company to produce, document and validate a DR/BC plan that addresses the logistics of switching to telecommuting.
Unified Management for Teleworkers
Microsoft has rebranded and reshuffled its endpoint management products under the title Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing onsite computers. Endpoint Manager offers a unified platform for safeguarding corporate data by controlling on-premises, mobile, and at-home endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud service for managing and protecting mobile devices and applications. Managed endpoint devices can be user owned or company owned. IT admins managing the endpoint computers of telecommuters can utilize Intune to provision and authenticate applications on managed devices, push updates and certificates, set up policies for accessing data and networks, manage passwords, establish VPN tunnels, control how home-based workers share information, establish threat defense, verify compliance, and wipe sensitive data from lost, stolen or deactivated devices. Microsoft Intune works with Apple iOS, Google Android, Windows, and macOS devices. To find out about Microsoft Intune and how Progent can assist your company to use this platform to administer the devices of your teleworkers, refer to Intune teleworker endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management platform that allows network administrators to keep remote endpoints up to date and secure. Workspace ONE uses VMware AirWatch for centralized endpoint administration combined with VMware's Horizon virtual application delivery technology for access control, app management, and configuration management of endpoint computers. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site product through a perpetual license. Top capabilities of Workspace ONE include fast over-the-air deployment of new laptops, quick onboarding of new users, policy setting and enforcement for all categories of endpoints, unifies reporting and analytics, an email encryption gateway, and integration with Microsoft applications and cloud-based services. For details about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE mobile device management expertise.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient telecommuter environment for your San Juan, Puerto Rico company, call
An index of content::
Avaddon ransomware recovery Specialists
ransomware removal and restore Consultants
Progent's ransomware experts can assist you to assess your ransomware vulnerability, remotely monitor and guard your IT environment, assist with settlement negotiations with a threat actor, and reconstruct a network damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Technical Support Microsoft SQL Server 2014
IT Consultant SQL Server 2014 Migration
SQL Server 2014 includes major improvements in critical areas such as performance, availability, security, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory technology that works seamlessly across all types of applications including Online Transaction Processing (OLTP), enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective online and onsite services including planning, configuration, management, troubleshooting, and application development services to enable organizations of any size to achieve fast return from their SQL Server 2014 deployment.
Integration Remote Network Monitoring
Open Now Microsoft SCOM Computer Consulting
Remote continuous network monitoring, proactive alerts, and actionable analytical reporting are crucial to maintaining the health of your IT system and eliminating unnecessary and expensive disruptions. Remote Monitoring and Management (RMM) technology has advanced so far that businesses of all sizes can afford a degree of protection that was once limited to large enterprises. Progent can provide a variety Remote Monitoring and Management (RMM) solutions available as low-cost services designed to assist you to identify and resolve a most network problems before they get big enough to hurt your business.
IT Consultant ISA 2006
ISA 2006 Firewall Specialist
Secure Application Publishing with ISA Server 2006 allows greater protection of intranet resources while supporting enhanced productivity by making these resources available to legitimate remote users. Internet Security and Acceleration Server 2006 can guard corporate applications, services, and information across all network components with application-layer filtering and powerful publishing wizards. Progent's Microsoft-expert ISA Server consultants can show you how to design, deploy, set up, and support ISA Server 2006 on your system so your company achieves a highly functional and economical combination of security, productivity, and speed.
24 Hour Consultant Services Smartphone patch management
Network infrastructure patch management Consult
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MSP360 Cloud Backup/Restore IT Consultant
MSP360 Desktop Backup Remote Consulting
Progent can help you to design, implement and manage a backupup/restore plan built around MSP360 Backup software to protect your assets residing on any major public cloud. Progent offers end-to-end monitoring and remote management to prevent data loss caused by human miscues, software errors, ill-intentioned insiders, and malware attacks such as ransomware.
Urgent Integration Services Microsoft Dynamics 365 Retail
Microsoft Dynamics RMS Installation support
Progent can give you access to programmers who can customize your Microsoft Dynamics ERP, MRP, and financial system programs to match your particular business requirements. Progent's Microsoft consultants offer experience in Microsoft Dynamics Microsoft Axapta, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management System. Progent also offers expert e-Commerce consulting support for safe, corporate-wide information sharing as well as integration with Customer Relationship Management applications.
MySQL Clustering Technology Professional
CISM Security Security MySQL application development Consult
Progent can provide affordable remote access to an Oracle-certified MySQL DBA or software developer and can assist organizations of all sizes to configure and maintain MySQL within a robust IT environment that offers advanced performance, scalability, and security. Progent also has experience assisting businesses port applications from Oracle to MySQL.
Consultants Macintosh Virus Recovery
Mac Penetration Testing Network Consultant
Progent's CISM-certified security staff can show you how to safeguard your Mac environment through professional support offerings including running security tests, recovery from virus and worm attacks, configuring firewalls, implementing safe remote and mobile access, installing monitoring software for defense against viruses, spam, and directory harvest attacks, and developing a comprehensive security strategy adapted for the particular goals of your corporate information system.
wireless controller Consultant
Remote Troubleshooting 5500 Wireless Controller
Cisco's Catalyst line of wireless controllers streamline the administration of wireless networks by unifying the configuration and control of Wi-Fi access points, tuning Wi-Fi performance by reducing the effect of radio frequency congestion, improving wireless availability with rapid auto-failover, and strengthening data security by identifying cyber threats and analyzing traffic content according to user class and location. Progent's Wi-Fi consultants can help your business to deploy Cisco wireless LAN controller appliances to manage and monitor Wi-Fi LANs of any size. Progent can help you to administer and troubleshoot your current Cisco Wi-Fi solution or carry out an efficient transition to Cisco's modern wireless controller technology.
Support and Integration Meraki Air Marshal
Meraki MR72 Access Point Consultant
Progent's Cisco-certified wireless networking consultants offer remote and onsite consulting and support services to assist your organization to design, install, administer, tune, and repair Wi-Fi deployments that incorporate Cisco's Meraki access points. Progent's consultants can also assist your organization to plan and deploy hybrid networks that integrate on-premises and cloud-based services and that provide easy access, advanced security and compliance, streamlined management, and dependable performance for all your wired and wireless endpoints.
Microsoft Exchange Upgrade Migrations
Virus Protection Consulting
Progent's Microsoft-certified consultants average more than 10 years of experience providing messaging support for companies that range from small businesses to large enterprises. Progent offers economical support for all versions of Microsoft Exchange Server to enhance email and virus protection, configure high availability email environments, and facilitate off-site and mobile email connectivity. Progent's Microsoft Exchange support services can help you in designing and executing a move from a legacy SMPT server or unsupported Microsoft Email software such as Microsoft Exchange 2003 to Exchange Server 2019. Progent offers integration help for Windows 10 and Windows 11 desktops using Outlook and can show you how to configure Microsoft Outlook Web App (OWA) for popular web browsers. For email virus protection, spam filtering and outbound data leak protection, Progent offers Email Guard security services.
DoubleTake Carbonite Software Support and Integration
DoubleTake Carbonite Backup Help and Support
DoubleTake/Carbonite Software publishes a family of tools designed to provide small businesses a range of cost-effective solutions for backing up and restoring vital workloads such as Exchange Server, SQL, RIM Blackberry, and Microsoft Office SharePoint. Progent's disaster recovery planning experts have extensive backgrounds incorporating DoubleTake/Carbonite technology into small company information systems to create a high level of fault tolerance and disaster recovery capability at a budget-friendly price.
Windows Server 2016 Multi-domain clusters Technical Support Services
Windows 2016 Disaster Recovery Consulting
Progent's Microsoft-certified information technology experts can provide Windows Server 2016 migration consulting to help businesses of any size to design and carry out an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using a local, cloud, or hybrid architecture. Progent can help you to assess the business benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to take advantage of the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
PEN Testing Consulting
CCIE Expert Certified PEN Testing Security Audits
Stealth intrusion testing is an important component of any comprehensive network security plan. Progent's security professionals can run thorough penetration checks without the knowledge of your company's in-house IT staff. Unannounced penetration checking shows whether current security monitoring tools such as intrusion detection warnings and event log analysis are correctly configured and consistently monitored. Progent can implement continuous autonomous penetration testing to map your internal and external attack surface and to detect ways that exploitable vulnerabilities, unsafe configurations, stolen credentials, missing patches, and unsound product defaults can be combined by threat actors into the multi-front attacks common to the latest strains of ransomware.
Consulting Services ProSight Ransomware Defense
ProSight Behavior-based Virus Detection Engineers
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools from SentinelOne to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks.
Microsoft Dynamics GP ERP Outsourcing
Microsoft Dynamics GP IT Consultants
Microsoft Dynamics GP/Great Plains 2010 accounting software is a comprehensive business management solution that unifies data and operations throughout your business, interfaces easily with other applications, and brings together employees, customers and vendors regardless of time or place. Created for small to mid-size businesses, MS Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 provide capability for financials, management reporting, project management, inventory and order processing, eCommerce, HRM, customer relationship management, field force automation, manufacturing, retail, and online business services. Progent can help you set up and manage a reliable, secure computer and network infrastructure to support Microsoft Great Plains, and can give you access to experienced Great Plains consultants to help your business exploit the full power of Dynamics GP/Great Plains 2010.
OS X Online Consulting Services
Mac IT Specialists
Progent offers national online help and consulting services for businesses who run Apple Mac networks or whose information systems include a mix of macOS and Mac OS X with Microsoft technology. Progent's engineers can provide Apple macOS and Mac OS X clients a range of IT services such as desktop support, upgrading to the latest version of Mac OS X from legacy versions of Mac, plus help with Apple macOS and OS X application software. Progent's specialists in Apple technology can also help your business with iPhone and Apple iPad support, or migrating to Apple's iCloud. Remote technical support offers maximum leverage for your information technology dollar by preserving client productivity and limiting the hours billed for network analysis and repair. Advanced online support utilities and experienced technicians and consultants combine to enable Progent to solve most IT problems without wasting time and expense by traveling to your site. In the vast majority of situations your IT issues can be remediated over the phone or via a mix of phone support and remote access. Progent can put you in touch with Cisco CCIE network experts and CISM certified security professionals to assist with the most challenging network issues.
Altaro VM Backup Testing IT Consultants
Altaro VM Backup Management Support Outsourcing
Altaro VM Backup software from Hornetsecurity provides small and mid-size businesses a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be used for local, remote, distributed, and cloud environments and also enables cost-effective backup to Microsoft Azure storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of remote or on-premises services to help you to design, install, optimize and debug a modern backup and disaster recovery solution based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/restore service based on Altaro VM Backup technology.
ProSight Small Business Private Clouds Consulting Services
Private Cloud Integration Specialist
Progent's ProSight Virtual hosting services offer small companies a variety of advantages such as reduced capital expenditures, reductions in operational costs, better management focus, world-class protection, greater fault tolerance, and regulatory compliance.
District of Columbia Computer Support Consultant
Louisiana Computer Outsourcing
If your business does not require immediate remote support but you think you will require assistance with your information system soon, you can conserve time and money and ensure that the appropriate expertise will be ready when you want it by getting in touch with a Progent sales specialist and signing up as a client. For more information, call 800-993-9400 or email information@progent.com.
24/7 Skills Transfer Router
24-7 Server One-On-One Training
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent can focus on offering high-value services where Progent faces few competitors. Mid-size businesses who utilize familiar independent consultants or who maintain internal support personnel benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, protected, and efficient.
Offsite Employees Endpoint Security Consultant Services
Offsite Workers Cybersecurity Integration Support
Progent can help small and medium-size organizations to install endpoint device security protection solutions and provide response services for work-from-home employees.
Mac Remote Consultant Services
Mac Remote Technology Professional
Progent provides nationwide remote technical support and consulting services for companies that operate Apple Mac environments or whose IT systems feature a mix of macOS and Mac OS X with Microsoft Windows technology. Progent's experts can provide macOS and Mac OS X clients a variety of IT services including desktop assistance, migration to the most recent version of Mac OS X from other earlier editions of Apple macOS and OS X, plus expertise with Apple macOS and Mac OS X application software. Progent can also help your business with Apple iPhone and iPad support, or migrating to Apple's iCloud. Remote IT help provides maximum leverage for your information technology dollar by extending client productivity and shortening the hours billed for computer repair services. Advanced online support utilities and experienced technicians and consultants combine to enable Progent to solve the majority of network problems without wasting time and money by traveling to your site. In most of cases your IT problems can be dealt with over the phone or via a combination of phone help and remote network analysis. Progent can make available Cisco CCIE network engineers and CISM and CISSP premier security professionals to help you with the most difficult system issues.
ProSight network asset documentation management Consult
SSL certificate management Technology Professional
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save as much as 50% of the time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it.
Internet of Things patch management Consultant
Consulting Google Android patch management
Progent's managed services for software/firmware update management provide organizations of any size a versatile and affordable solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your servers, endpoint devices printers, network appliances like routers and Wi-Fi APs, and Internet-of-Things (IoT) devices such as sensors and health monitors.
Best Online Support Services Microsoft Exchange 2000
24-Hour Microsoft Exchange Consultants
Progent is among the most qualified network consulting companies for creating e-mail solutions powered by Microsoft Exchange 2000. Progent specializes in helping small companies derive the full advantages of Exchange 2000 for common scenarios such as upgrading from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server support.
Consultant Services ProSight ESP Behavior-based Antivirus
Network Consultants Android Security
Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware.
WatchGuard SSL VPN Security Consultants
Security Auditor WatchGuard Firebox M690 Firewall
Progent offers support services for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you choose, configure, and manage a WatchGuard Firewall/VPN product that aligns with your network security needs and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or migrate efficiently to current WatchGuard firewall solutions.
SQL Server 2017 and VMWare Professional
SQL Server 2017 Express Consultants
Progent's certified SQL Server 2017 experts can assist your organization to design and carry out a cost-effective migration from your existing SQL Server environment to SQL Server 2017.
ransomware data recovery Consultant
Spora ransomware hot line Consulting
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help you to halt the spread of an active ransomware attack. Call 800-462-8800
System Center 2007 Consulting
SCOM 2012 R2 Support and Help
Progent's Microsoft-certified consulting experts have more than a decade of background planning, deploying, optimizing and fixing Microsoft SCOM solutions and can provide organizations of all sizes expert remote or onsite consulting support for SCOM 2012. Progent can help your company to design an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and resilience required to monitor your datacenter efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to import and customize Microsoft SCOM 2012 management packs according to best practices for tracking network fabric as well as Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive online or onsite technical support to help you to fix critical issues detected by SCOM 2012.
wireless IP phone integration Specialists
Integration wireless IP phones and Meraki APs
Progent's Cisco wireless VoIP phone configuration and troubleshooting consultants can provide remote and onsite assistance to help you build and manage a Cisco Wi-Fi IP phone solution by providing integration services that range from debugging the set up of a wireless VoIP phone or AP to offering project management outsourcing or co-sourcing services for modernizing the wireless architecture of an entire campus.
Fortinet 120 Series Firewalls Network Consultant
Fortinet 600 Series Firewalls On-site Technical Support
Fortinet FortiGate next-generation firewalls are leaders in offering best-in-class throughput for encrypted data inspection. Progent's Fortinet firewall experts can help you to integrate your Fortinet FortiGate firewalls to safeguard all your digital assets at the enterprise perimeter, within the data center core, at branch locations, and in the cloud.
Ryuk ransomware hot line Services
24-Hour Sodinokibi ransomware hot line Specialist
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help your business to contain the spread of an active ransomware breach. Call 800-462-8800
Urgent ransomware cleanup and file recovery Consulting
ransomware cleanup and file restore Services
Progent's seasoned ransomware recovery experts can help your business to reconstruct a network damaged by a ransomware virus like Ryuk, WannaCry, NotPetya, or Locky.
Cisco CCIE Remote Computer Network Support Firms
Emergency Cisco CCIE Online Small Business IT Consulting Firm
Progent's Cisco CCIE network consultants can help you to set up, manage, update and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall expertise, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone consulting, and CUCM/CallManager software expertise.
Work at Home Cloud Integration Support and Integration
Computer Consultant Remote Employees Cloud Integration
Progent can assist small and medium-size companies to provision their at-home workers with efficient access to cloud services.
Microsoft ISA Server Network Engineer
ISA Server Technical Support Services
Progent's Microsoft-certified ISA Server consultants have broad experience creating corporate security designs for information systems with many sites, mobile users, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small company design and implement an installation of ISA Server 2004 that supports your information security requirements without limiting your productivity.
24 Hour Exchange 2000 Server Professional
Upgrade Exchange 2000
Progent is one of the most qualified network support companies for integrating email solutions based on Microsoft Exchange 2000. Progent specializes in helping small and mid-size companies receive all the benefits of Microsoft Exchange 2000 for common situations including updating from Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and outsourcing your Exchange 2000 Server management.
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