In addition to providing rapid access to guidance from top-tier IT consultants and subject matter experts (SBEs) to help San Rafael, California businesses with discrete IT problems or strategic projects, Progent can provide temporary staffing to deal with more generalized assistance such as PC support, IT administration, and Help Desk call center response. Short-term staffing can help organizations to deal with anticipated or surprise increases in demand for IT services, which may result from scenarios like company mergers, data center relocation, platform migration, business process changes like work-from-home, disaster response, seasonal variations, or regulatory mandates. Short-term IT staff augmentation can also fill gaps caused by the absence of full-time staff members because of vacations, illness, termination, etc.
Benefits of Progent's Temporary Staffing Services
Progent's short-term supplemental staffing services give businesses the flexibility to respond to surges in requirements for IT personnel without dealing with the costs and delays that come with identifying and hiring appropriate technical personnel and without the risk of increasing your permanent staff size.
Key features of Progent's short-term staffing services include:
Progent's Shared Help Desk Call Center Service
- Fast availability of seasoned IT professionals
- Easy engagement, termination, and resumption of services
- Seamless augmentation of your in-house IT team
- Comprehensive documentation of services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved fast
- Strong relationship with a top-level, full-service resource for network expertise
Progent's co-managed Call Center service is a proven flexible staff expansion alternative that enables IT organizations to divide the work of Call Center support seamlessly between their full-time IT staff and Progent's extensive team of technical support experts. Acting as a seamless supplement of your in-house Help Desk, Progent's co-managed Help Desk Call Center program is a joint service solution based on by the leading shared PSA tool for streamlining, service calls, generating tickets, assigning ownership, monitoring responses, and producing documentation.
Why Choose Progent?
Progent has two decades of experience providing online and on-premises network services for businesses of all sizes throughout the U.S. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's certifications.
Progent's Areas of Expertise for San Rafael, California Businesses
Progent's seasoned team of certified consultants can provide San Rafael, California businesses a wide array of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service organizations include:
Contact Progent for Temporary Staffing Services for San Rafael, California Organizations
To find out more details about Progent's short-term supplemental staffing services for San Rafael, California organizations, call 800-993-9400 or visit Contact Progent.