Enlarging your remote workforce can have a major impact on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of background assisting small and mid-size businesses to design, deploy, administer, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Sandy Springs company to pick the appropriate tools and adhere to best practices in building and maintaining a safe virtual office ecosystem for telecommuters that promotes collaboration and returns top value. Progent can provide support services ranging from as-needed guidance for getting you past challenging IT bottlenecks to full project management to help you successfully complete mission-critical initiatives.

Progent can help Sandy Springs, Georgia organizations to with any facet of creating a high-performing work-at-home environment by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk services, cybersecurity, data protection solutions, and unified management.

Infrastructure for Telecommuters
Configuring the network infrastructure required to support a remote workforce can be particularly complex if you must manage a combination of personal hardware such as desktop computers and notebooks, routers, and wireless APs from different vendors and with a variety of operating systems and firmware levels. Progent's background delivering online support for both legacy and modern IT products in remote office solutions enables you to make efficient use of your existing infrastructure and offers ready access to top-tire consultants for making essential upgrades. Services offered by Progent to help you to create a productive work-at-home infrastructure include:

  • Virtual Private Network (VPN) technology allows you to create a secure tunnel for authenticated remote workers to use IT resources situated at your corporate datacenter or in a public cloud. Progent can help your company to deploy and manage VPN connections between your at-home workforce and your various IT resources by providing remote VPN integration support. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA consultants can help your telecommuters to set up Cisco's popular AnyConnect software to provide safe VPN tunneling for a broad range of devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a teleworker to see and use a remote PC's desktop. This technology gives network managers significant control over the computing ecosystem of at-home employees and offers them a consistent and more productive work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach home networks to the Internet and support VPN connections, local Wi-Fi connectivity, and firewalls. Progent can provide expert remote consulting for integrating home routers from all major vendors. See router integration support from Cisco-certified experts.
  • Home Wireless networks, often shared by families and guests, are frequently used by telecommuters to connect to their router for work. This can cause throughput as well as cybersecurity problems. Progent can help businesses to resolve these issues by delivering services like Cisco Aironet integration consulting, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti Unifi WiFi AP integration assistance.
  • Internet connectivity solutions affect the speed and availability of connections between telecommuters and the corporate network. Line-of-business applications might demand redundant Internet access in case the normal connection breaks. Progent can provide guidance for picking service providers, choosing sensible bandwidth and data volume bundles, and integrating high-availability Internet access. Refer to Internet access integration services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Sandy Springs, Georgia company, call 1-800-993-9400 or refer to Contact Progent.

An index of content::

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    Microsoft Windows SUS enables IT administrators to install and track the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft WSUS, IT staff can fully and easily manage the distribution of patches that are released through Microsoft Update to servers and desktops in an organization. Progent can assist you with complex details of the initial configuration of Microsoft Windows Server Update Services such as designing the Microsoft Windows Server Update Services deployment, setting up user's computers, establishing the Group Policy settings, and ensuring your Microsoft Windows Server Update Services GPO is linked to an Active Directory container that makes sense for your network environment.

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    Progent provides small and mid-size businesses professional support for Intrusion Protection products and IPsec VPN solutions from leading firewall and Virtual Private Network security companies including WatchGuard, Juniper Networks, and SonicWall. Progent can show you how to design a comprehensive security strategy and select the right products from multiple suppliers to achieve your security goals while staying within your spending limits.

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    Progent's Microsoft and Cisco-certified network engineers can assist you to determine the benefits of Exchange Server 2010 for your company and can help your IT staff to design and implement an efficient migration to Microsoft Exchange 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange Server 2007 that will offer fast ROI by improving your productivity, cutting the expense of hardware and service, simplifying administration, and integrating your vital communications technologies.

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    By using virtual servers, businesses are able to run multiple virtual servers on a single actual server. Virtualization technology enables companies to gain all the benefits of server segmentation, while avoiding the costs associated with purchasing additional server equipment. Virtualization is the enabling technology for private clouds, which provide major advantages such as lowering the costs of hardware, facilities, and administration while improving information protection, network availability, and disaster recovery. Other useful server management options include server monitoring software, Windows Server Update Services, and remote server management hardware. Progent's professional server management experts can assist you with all aspects of server consolidation and administration to allow your company to cut costs and conserve time.

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    Progent's Microsoft-certified engineers can deliver affordable online and on-premises help to implement your upgrade to Microsoft Exchange 2010, generate thorough documentation of your upgraded messaging system, educate your IT team and users to get them up to speed quickly on Exchange 2010, and provide ongoing management services and technical help. Progent can also help you migrate from Exchange Server 2010 to Exchange Server 2013 or Exchange 2016.

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    Progent's Cisco-certified wireless networking experts offer online and on-premises consulting and support services to assist you to plan, install, administer, tune, and repair wireless deployments that incorporate Cisco's Meraki access points. Progent can also help your organization to design and deploy hybrid networks that combine local and cloud-hosted resources and that deliver easy access, advanced security, unified management, and consistent operation for all your mobile and desktop endpoints.

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    If your business operates a Solaris network or a multi-OS computer system, Progent's CISM and ISSAP-certified security specialists can help your whole enterprise in a wide array of security topics including security management procedures, security architecture and strategies, access control products and methodology, software development security, operations security, physical security, telecommunications, infrastructure and Internet security, and workplace recovery planning. CISM and CISSP define the fundamental skills and international standards of knowledge that information security managers are expected to master. These accreditations offer IT management the confidence that consultants who have earned their CISM or CISSP qualification have demonstrated the background and knowledge to deliver world-class security support and consulting services.

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    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats.

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    Progent provides national online technical support and troubleshooting services for businesses who run Apple macOS and OS X networks or whose information systems feature a mix of Mac and Microsoft products. Progent's consultants can provide Apple macOS and OS X clients a variety of IT services including desktop support, upgrading to the latest version of macOS from other earlier editions of macOS or OS X, plus help with Mac applications. Progent can also assist your business with iPhone and Apple iPad integration and management, or migrating to iCloud services. Online IT help offers optimum leverage for your IT dollar by protecting client efficiency and shortening the hours billed for network analysis and repair. Advanced remote access technology and skilled technicians and consultants combine to enable Progent to handle most network problems without wasting time and expense by going to your site. In the vast majority of cases your IT issues can be remediated by telephone or via a mix of telephone help and online access. Progent can offer the services of Cisco certified CCIE network engineers and CISM certified security professionals to assist you with the most challenging network problems.

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    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and debug their connectivity hardware such as routers, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance bottlenecks.

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  • Microsoft Exchange Upgrade Onsite Technical Support
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    Progent is one of the most experienced network consulting companies for integrating email systems powered by Microsoft Exchange 2000. Progent is skilled in helping small and mid-size companies get the full advantages of Exchange 2000 under typical situations such as upgrading from Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and outsourcing your Microsoft Exchange 2000 support.

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  • CrashPlan Backup Services
    Mozy Consultant

    Progent can provide economical remote support from engineers skilled in a wide array of products and technologies that provide solutions for backing up Microsoft Windows, Mac, and Linux servers and workstations as well as laptops and handhelds. Progent offers expertise for leading backup platforms such as Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take, MozyPro, Retrospect, Time Machine, VMware Data Recovery, and Solaris FLARs. Progent can assist you to design, upgrade, or troubleshoot backup systems for a range of environments including on-premises, edge to datacenter, cloud, or hybrid.

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    If you want to update your corporate web site, create internal webs for applications such as HR or worker education, design a high-impact web presence for a new business, or generate enterprise-class, data-driven custom web applications, Progent can provide skilled and proven web designers. Progent's consultants can also help you build and manage a safe, robust server and communications network, including remote and wireless connectivity, to run your web tools.

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    Microsoft Windows Server Consultant

    Progent's pricing model is to charge for online support and on-site help per minute. As a result, you are charged only for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for services provided during regular working hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick solutions so you will not be forced to permit less critical problems to stay unaddressed.

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    Automatic Network Topology Mapping Troubleshooting

    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that require important software patches, or resolving performance bottlenecks.

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    Progent provides network services for medium size businesses with 100 to 250 system users. The medium size company or office has traditionally been an overlooked part of the market for IT support expertise. The overhead and service delivery models of large third-party service firms make them excessively costly for the ordinary mid-size company or small medium business (SMB), which usually has a minimal information technology budget with which to support an IT network whose advanced technology and capability are frequently comparable to the networks of much larger enterprises. Progent's service delivery model, which takes great advantage of online service, virtual office infrastructure and 24x7 network monitoring, significantly reduces the network support expenses of a small-medium business while providing the small company with big-company support from professional, world-class experts knowledgeable in a wide array of midsized business technologies. If your mid-sized company or small business is looking for levels of IT help appropriate by a medium size office without paying enterprise prices, contact Progent.

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    Small to middle size businesses can now get all the advantages of Operations Manager 2007 and in addition have fast access to Progentís Microsoft and Cisco Premier IT support professionals. With Progent's affordably priced network support packages, small and midsize organizations can select a simple System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager 2007 to provide small company networks enterprise-class reliability, protection, and performance.

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    Progent's pricing policy is to bill for remote service and in-person help by the minute. Consequently, you are invoiced just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and requires no retainer for services delivered during normal business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity does away with big invoices for fast fixes so you will not be forced to permit less critical problems to fester.

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    Progent can help small and mid-size organization to plan, install, validate and manage backup/restore systems needed to support a remote workforce.

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