Enlarging your at-home workforce can have a major impact on network architecture, security/compliance, and company workflows. Progent has 20 years of background helping businesses of all sizes to plan, deploy, manage, optimize, and debug IT networks that support at-home workers. Progent can assist your Santa Cruz company to pick the appropriate technologies and follow best practices in building and operating a safe virtual office solution for teleworkers that promotes collaboration and delivers top business value. Progent offers support services that go from as-needed guidance for helping you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent can help Santa Cruz, California companies to with any facet of building a high-functioning telecommuting environment by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, security monitoring, data protection solutions, and centralized management.

Help Desk Call Center Services for Remote Workers
A sudden, organization-wide transition to a teleworker workforce, which could be the result of a pandemic or as a component of a disaster recovery plan, can overstretch even the most efficient in-house Call Desk. Progent's Help Desk Call Center services allow businesses to outsource or augment their Call Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk support services utilize Progent's nationwide network of remote technical support specialists combined with enterprise-class ticketing and follow-up technology to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC technical support from help requests to ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows teleworkers to check or revise their active trouble tickets, add information, and append screen captures and attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT experts to deal with advanced issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Augmentation Service allows you to supplement your current Call Desk organization by sharing responsibilities for Call Desk support services transparently between your regular IT support personnel and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's shared Call Desk service uses a collaborative support solution utilizing the number one PSA tool for managing service requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. For information about how Progent's Help Desk Supplementation Services can enable your company to deliver world-class technical support to your teleworkers, see Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing a productive telecommuter solution for your Santa Cruz, California company, call 1-800-993-9400 or visit Contact Progent.