Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Providers in Sarasota
ProgentProgentís consulting services for IT service organizations in Sarasota Florida allows you to offer your customers Progent's consulting expertise and Help Desk support using your company's brand as a seamless augmentation of your in-house IT services group. These services can put you on the fast track to grow your client base, close gaps in your service offerings, create happy customers, and increase your bottom line.

Progentís nationwide roster of network engineers, PC support specialists, IT administrators, and cybersecurity consultants have acted as transparent expansions to the support staffs of some of the country's largest IT service firms. Progentís range of expertise allows you to broaden the capabilities of your IT support practice, and Progentís close integration with your support team helps you promote and preserve your branding.

Progent is an IT consulting firm with two decades of background delivering remote expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network engineers of any private computer support firm in the world. Progent has provided online technical assistance and consulting to clients in every state in the country. (Refer to recommendations from Progent's clients.)

Reselling Progent's Services Under Your Own Brand
Progent's consulting program for IT service firms offers seamless resale to your clients of professional services. Progent bills you directly and works under your direction to provide your clients support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Program for clients who need 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is the enabling technology behind an efficient service desk. But enterprise-grade ticketing platforms are not only costly to acquire and staff, but challenging to configure and maintain. Smaller IT support companies seldom have the necessary budget or personnel. Progent's Call Center and ticketing program offers IT support organizations an economical way to keep their company branding while delivering their customers world-class desktop support built around an advanced ticketing system and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing program for IT support companies takes advantage of Progent's investments in advanced ticketing software, an online desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing system. The features offered with Progent's Call Center and ticketing services allow your IT service firm to expand your support workload, the range of technologies your firm can handle, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT service organizations include:

  • Progent's online desktop service team delivers Level 1 end user help with 1-hour SLA to commence work during normal business hours.
  • Standard service times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at extra cost.
  • Optional on-premises service in major metros is offered across the country at additional cost.
  • You keep full control of your customers and billing.
  • Your clients submit requests via your custom branded Internet portal, a toll-free number, or by sending a message to your specified email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional details about Progent's Call Center and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for IT service organizations allows you to become a single source for practically all technical guidance and troubleshooting your clients may require. You can grow your staff and strategic in-house competencies steadily without having to turn down new business due to a lack of expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a seamless extension of your internal support group, under your management, and bills you instead of your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
  • Extensive Service Documentation: Progent utilizes an enterprise-class service documentation platform to make sure all services delivered are thoroughly described. This allows your IT support organization to shift account assignments to internal personnel when you have sufficient staff and appropriate skill sets.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Practice: You can easily and affordably accept additional jobs outside your main fields of excellence and open new geographies without exposure to the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a full-spectrum network support firm by delivering more solutions to more clients under your own company name.
  • Flesh Out Your Services Portfolio: Progent can provide top-tier expertise in a broad array of technologies and can act as a dependable reservoir of skills for growing your IT support operations.
  • Fast Problem Escalation: Thanks to a sizable roster of top-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
  • Make Your Customers Satisfied: Happy customers stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from other support firms.
  • Remote Technical Support Professionals: For 20 years, Progent has provided remote network support from Call Center support to high-level consulting. Efficient online service saves money and produces quick results.
  • Advanced Industry Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISM, and GIAC. Find out more about Progent's technology certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Sarasota, Florida Businesses
Progent's nationwide roster of certified engineers offers Sarasota, Florida companies a broad range of remote technical guidance and troubleshooting services. Areas of expertise offered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Reseller Program for Network Service Organizations in Sarasota, Florida
To learn more information about Progent's consulting support for network service firms in Sarasota, Florida, call 1-800-993-9400 or see Contact Progent.