Progent uses a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small support firms who offer scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by each staff member to each customer. The discipline of documenting and archiving service activity allows more effective support and avoids a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.


Additional Topics of Interest

Microsoft Dynamics SL IT Consulting Firm
Small Business Server Support for Custom e-Commerce integration

Progent can provide you with experts who can customize your Microsoft Dynamics ERP, MRP, and financial system applications to match your particular business requirements. Progentís Microsoft consultants offer expertise in Microsoft Dynamics Microsoft Axapta, Microsoft Microsoft Navision, Microsoft Solomon, and Microsoft Retail Management System. Progent also offers custom e-Commerce consulting services for safe, company-wide information sharing plus integration with CRM packages.

Consultancy for High Availability Data Centers
Fault Tolerant Collocation Specialists in Petaluma, California

Progent's Data Center professionals can help you find high availability data centers that meet the specific requirements of your company. Fault tolerant colocation sites are especially appealing to small businesses due to of their low cost and convenience in comparison to pursuing a do-it-yourself approach. Attempting to build an on-site data center with even a minimum level of fault tolerance is too costly for typical small companies. Progent is ready to show you how to reap all the benefits of non-stop data centers and 24x7 colo sites by providing a complete array of consulting and maintenance services.

Microsoft Financial Software Remote Support Services
Great Plains Migration Network Consultants in Kansas City, MO

Microsoft Dynamics GP/Great Plains allows you to grow and control your business more efficiently by offering deep availability of decision-driving information and a rapid return on investment. Dynamics GP/Great Plains confers major business benefits such as its ability to extend the reach of your company, handle your financials, automate financial operations, unify procedures across your company, improve inventory control, increase order accuracy, grow sales and minimize lead-time, and increase cash flow. Progent can help you set up and maintain a robust, safe server and communications foundation to support Great Plains, and can offer experienced Dynamics GP support professionals to help you derive all the advantages of your Microsoft Dynamics GP/Great Plains business management system.

Computer Consultancy Company for Small Business
Small Offices Small Business IT Outsourcing Services Michigan

Progent delivers the help of Microsoft and Cisco-certified IT support experts to offer customers economical alternatives to help companies optimize the value of Microsoft and Cisco technology. For networks that span from remote offices to large enterprises, Progent's expert engineers can help you improve your network's e-mail infrastructure, security, availability, throughput, and network administration.

Computer Help for Cisco Certified CCIE
Cisco Management Tech

Progent's CCIE-certified networking experts have extensive experience assisting Internet Service Providers to design, implement, administer, optimize, and debug high-availability, scalable connectivity environments appropriate for shared public networks.

Exchange 2013 Support and Setup
Exchange 2013 OWA Computer Consultants Burlingame, CA

Exchange Server 2013 incorporates significant enhancements to the capabilities of Exchange Server 2010 and delivers important innovations plus a revamped architecture. These enhancements favorably impact key IT areas such as manageability, availability, compliance, cost of ownership, collaboration, expandability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to understand the possible advantages of upgrading to Microsoft Exchange Server 2013, design a cost-effective validation and deployment strategy, and educate your IT team to maintain your Microsoft Exchange Server 2013 environment. Progent also offers ongoing remote consulting and management services for Exchange Server 2013.

Microsoft Expert Security Patch Management On-site Technical Support
Intune Policy Settings Consultant in Redwood City, CA

Progent's Intune consultants can help your company to understand the business value of adopting Microsoft Intune for configuring and managing your mobile computers including notebooks, smartphones, and tablets powered by Windows, iOS, and Google Android. Progent's Intune consultants can assist you to configure security policies, set up test environments to evaluate the benefits of Intune for your network, deploy Intune across your IT ecosystem, combine Intune with SCCM for single-console change management, and maintain your Microsoft Intune solution.

Microsoft Lync Server 2010 Services
San Francisco Troubleshooting

Progent's consultants can assist your company to evaluate the benefits of Lync Server for your business and can assist you to plan and carry out a deployment of Lync Server 2010 that consolidates the control of IM and Presence and increases the output of your office employees, at-home workers, and mobile workforce. Progent can in addition assist your company to perform a smooth migration to Lync Server from Microsoft Office Communications Server or Live Communications Server, interface Microsoft Lync Server with Exchange, Microsoft SharePoint, and Microsoft SQL Server, show you how to run Microsoft Lync Server 2010 to improve the team-computing capabilities of MS Office programs, and offer webinar training and continuing technical support for Microsoft Lync and other Microsoft platforms.

Support Help Desk Technical Support Services
Support for Contact Center Granite Bay, CA

Progent's Computer Help Desk Outsourcing Support Services for desktop technical support are intended specifically for small organizations who require immediate availability of a Help Desk Service Center with professional phone support and full escalation options but who must operate within a restricted IT budget. Important features of Progent's Help Desk Outsourcing Support Services are Help Desk Call Center Support, Optional Remote Access Provisioning, Initial System Assessment, Problem Escalation, Virtual Helpdesk Support, Per Minute Billing, and Help Desk Call Center Applications Recommendation and Deployment.

Exchange Server 2010 Troubleshooting
Exchange 2010 Compliance Online Support San Francisco Bay Area

Progent's Microsoft-certified engineers can deliver affordable remote and on-premises help to implement your migration to Microsoft Exchange 2010, generate thorough documentation of your upgraded messaging environment, train your IT staff and users to get them ramped up quickly on Microsoft Exchange Server 2010, and offer continuing administrative services and technical help. Progent can also assist you to upgrade from Exchange 2010 to Exchange Server 2013 or Exchange 2016.

Setup and Support for Microsoft CRM
Part-time CIO installation and Administration in Bay Area, Northern California

Progent's team of application experts offer advanced support, software development, deployment assistance, and online training for leading business applications that address key areas including ERP and MRP, general accounting, management reporting, web application development, and the MS Office suite of business productivity software. As a Microsoft Partner with decades of background delivering high-level consulting support online, Progent can assist clients throughout the U.S. to save the time and fees related to travel and on-premises visits without sacrificing the high quality of technical services.

ISA 2004 Server Online Help
ISA 2004 Enterprise Edition Server Integration Services

Progentís Microsoft certified consultants provide small and midsize businesses consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers include a full featured application-layer aware firewall that can secure your IT network from attack by outside and internal threats. Forefront TMG and ISA Server perform thorough inspection of Internet protocols such as Hypertext Transfer Protocol, which enables these products to detect many attacks that can get by ordinary firewalls. The combined firewall and VPN architecture of Forefront TMG and ISA Server support stateful filtering and inspection of all VPN streams. ISA Servers are the mainstay of Microsoft's system security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you enhance your IT security through experienced planning and deployment of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft-certified engineers can assist you to deploy Microsoft Forefront Threat Management Gateway 2010, maintain all versions of ISA Server, or upgrade from ISA Server environments to Microsoft Forefront TMG.

Nagios for Linux Engineer
Top Rated MRTG for Linux Specialists in Long Beach, CA

Nagios and MRTG are useful, Open Source monitoring tools that run on the Linux OS and can be deployed to analyze UNIX environments, MS Windows networks, or multi-platform situations where Linux and MS Windows coexist. Nagios lets system support engineers to track network services including POP3, HTTP, FTP, and NNTP. MRTG allows you to graph the traffic in and out of SNMP network devices such as processors, routers, and switches. Progent's system monitoring consultants can assist you to utilize both these tools to tune and troubleshoot your network.


















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