Progent uses an enterprise-class support reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or small support organizations who provide scant documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation transmitted by each consultant to each client. The discipline of documenting and archiving service activity results in more efficient service and avoids a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who wonít release vital service information.


Additional Topics of Interest

MOM 2000 Remote Support Services
Microsoft Operations Manager 2005 Professionals in San Jose, California, Silicon Valley

Small to middle size companies can now enjoy all the advantages of Operations Manager and also have fast access to Progentís Microsoft and Cisco certified IT consulting professionals. With Progent's economically priced network service programs, small and midsize businesses can select a simple Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager to offer small company networks world-class availability, protection, and productivity.

Engineer for Dynamics GP Report Writer
Dynamics GP Analytical Accounting Technology Professional Turlock, CA

Dynamics GP/Great Plains accounting includes analysis and reporting capabilities that let you track all business processes, sales and expenses, and sales trends with integrated drill-down, inquiry, and reporting capabilities. Progent's Microsoft Dynamics GP/Great Plains reporting consulting expertise can help you design reports that allow you to understand your business more completely, converting raw data into valuable business information. Progent is able to enhance your reporting and business analysis by offering Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and application experience with VBasic, XML and other development environments in order to offer specialized business software development and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP/Great Plains.

Subcontractor Job for Freelance Mac Consultants
Work At Home Job

Our Experts Team offers support in key technologies including Apple OS networking and applications; Support for Linux, UNIX-powered, and Sun Solaris environments; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management consulting; Mission-critical and specialized application support; CIO, business analyst, and project management services; Custom program design and integration; Web, eCommerce, EDI, and client information portal design and deployment; Database support and performance help; Management information expertise; and Telecommunications architecture support.

NetApp Clustered Data ONTAP Consultant
NetApp Clustered Data ONTAP Technology Professional

NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering with replication to deliver fast, zero data loss disaster recovery (DR) between datacenters that are up to 185 miles (300km) apart. Progent's team of veteran IT consultants can assist you to plan, deploy, administer, update, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster environment that meets your technical needs and budget. Progent can ensure you adhere to best practices for configuring your MetroCluster solution by delivering guidance with procedures like assigning disk pools, arranging aggregate and plexes layout, setting up FlexVol volumes, setting up NetApp Snapshot, installing switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network, and testing your disaster recovery system to verify adherence with information assurance standards and regulatory requirements.

Jabber Specialist
Jabber and Microsoft Office Help and Support

Progent's Cisco Jabber consultants offer online or onsite support to help businesses of all sizes to design, implement, manage, upgrade or debug Cisco Jabber environments and Cisco Unified CM ecosystems. Progent can provide advanced support for all the technologies that make up building an end-to-end Cisco Jabber solution such as Cisco network devices and management software, Microsoft Office applications, Windows and Mac desktops, iOS and Android smartphones and tablets, SIP interfaces, Wi-Fi networks, security and compliance, cloud integration, telepresence systems, PBX products, disaster recovery preparedness, and the many other components of a cohesive collaboration ecosystem.

Support Organization for Small Office
Small Business Manager

Progent's Microsoft and Cisco qualified computer engineers offer advanced help with a wide range of products and technologies and can provide that expertise remotely nationwide or onsite in major cities throughout the country and anywhere in Northern California. Progent offers online help for networks based on Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for environments that incorporate a mix of Microsoft and UNIX-family platforms. Progent also offers the help of Cisco CCIE network specialists for the toughest connectivity problems, as well as the the support of CISA and CISM-qualified security consultants to assist with complex security planning and troubleshooting. Progent has provided online network support to companies in every state in the U.S.

24x7 HelpDesk Information Technology Consulting
Online HelpDesk Call Center Consulting Services Fort Worth, TX

The Helpdesk service delivery structure adopted by Progent gives small businesses an efficient option to dependence on freelance consultants by offering broad technical knowledge shared by numerous support teams, optional round-the-clock availability of urgent help, escalation capability to appropriate experts for solving even the most complex issues, service consistency and dependability, prompt follow through enforced by veteran service managers, a choice of easy-to-use mechanisms for initiating support jobs, and a high level of process visibility enabled by trouble ticket updates and available through a web-based portal.

Barracuda Backup and vCenter Outsourcing
Barracuda Backup Appliance Consultant Services San Francisco Bay Area, San Jose Silicon Valley, Sacramento, Northern California

Barracuda Backup is a low-cost, subscription backup and disaster recovery service for small and mid-size businesses. A Barracuda Backup solution can include a custom-designed physical appliance built by Barracuda or a software-based appliance with comparable features but which utilizes your own storage hardware. Barracuda Backup protects critical business data produced on-premises, at one or more remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a broad range of consulting support services to assist your business to plan, integrate, operate and troubleshoot a BDR solution built on Barracuda technology.

Onsite Technical Support for 64-bit Server
64-bit Migration Consult Northern California

Progent's Microsoft-certified engineers can help you plan, document, implement, manage, and repair a network-wide move to 64-bit server and client operating systems and business applications. Progent can help you pilot your 64-bit infrastructure to verify that it handles all of the key 32-bit programs which you intend to keep as well as the new 64-bit editions of applications you wish to run.


















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