Expanding your telecommuter workforce can have a significant impact on network infrastructure, security, and corporate processes. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, administer, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Sherman Oaks company to select the appropriate tools and adhere to leading practices in creating and maintaining a secure virtual office solution for teleworkers that promotes teamwork and delivers top value. Progent offers support services ranging from as-needed guidance for helping you over occasional technical bottlenecks to full project management to help you carry out business-critical initiatives.

Progent can assist Sherman Oaks, California businesses to with any facet of building a high-functioning work-at-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, endpoint security, data protection solutions, and streamlined management.

Help Desk Call Center Services for Telecommuters
A sudden, organization-wide transition to a teleworker business model, which might be activated by an epidemic or as part of a disaster recovery process, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk services allow businesses to outsource or augment their Help Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of online technical support specialists combined with enterprise-class trouble ticketing and follow-up technology to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 PC support from help requests to ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or revise their current tickets, add details, and append screen captures or relevant files. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 desktop support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to deal with advanced issues. For more information, see Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your company to supplement your existing Call Center team by sharing delivery of Call Desk support seamlessly between your regular support staff and Progent's extensive roster of PC support engineers and subject matter experts. Progent's co-managed Call Desk service uses a collaborative support solution utilizing the leading professional services automation (PSA) platform for managing service requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. To learn how Progent's Help Desk Augmentation Services can help your business to deliver world-class technical support to your at-home employees, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Sherman Oaks, California company, phone 1-800-993-9400 or go to Contact Progent.

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