Sherman Oaks Teleworkers Integration Consultants
Call Desk Augmentation and Outsourcing Consulting Experts
Enlarging your remote workforce can have a major effect on IT infrastructure, security, and corporate processes. Progent has 20 years of background helping SMBs to design, deploy, administer, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Sherman Oaks organization to pick the right technologies and adhere to leading practices in building and operating a secure virtual office solution for telecommuters that promotes collaboration and delivers maximum business value. Progent can provide services ranging from on demand guidance for getting you past challenging IT roadblocks to full project management to help you successfully complete mission-critical tasks.
Progent can assist Sherman Oaks, California organizations to succeed with any facet of creating a high-performing work-at-home environment by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, data security, backup/restore solutions, and streamlined management.
Help Desk Call Center Support for Telecommuters
A sudden, company-wide transition to a from-home business model, which could be the result of an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient in-house Support Desk. Progent's Help Desk services make it possible for organizations to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Support Desk support services utilize Progent's nationwide team of remote IT support experts combined with world-class trouble ticketing and tracking software to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop technical support from help requests to ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to track or update their active tickets, enter information, and append screenshots and attachments. Desktop support services are provided at a significant discount off Progent's normal Level 1 technical support charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, see Progent's Standard Helpdesk Services for small companies.
- Progent's Call Center Supplemental Service enables you to augment your existing Help Desk team by sharing delivery of Call Center support transparently between your regular IT support organization and Progent's extensive roster of PC support technicians and subject matter experts. Progent's shared Call Center service is based on a co-sourcing support solution based on the leading professional services automation platform for managing service requests and trouble tickets, assigning ownership, monitoring progress, and producing management reports. For details about how Progent's Help Desk Call Center Augmentation Services can enable your company to deliver best-in-class desktop support to your at-home employees, refer to Progent's Support Desk supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Sherman Oaks, California company, call
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Computer Engineer Extended Service Desk
Support Extended Support Desk
Progent's Standard Help Desk Services provide a complete solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Help Desk services are provided at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most problems.
Professional Project Management
Project Management Consultancy
For advanced project management assistance, Progent can provide access to senior information technology professionals with years of experience in IT management, application development, and process design for organizations from Big 4 companies to dot-com startups to government agencies. These high-level IT managers offer project management skills to help enterprise clients follow best practices to ensure that major projects are successfully completed on time and on budget.
Engineers iPhone patch management
Consult iPad patch management
Progent's support services for software and firmware patch management provide businesses of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, implementing, and tracking updates to your virtual and physical; servers, endpoints scanners, infrastructure appliances such as routers and wireless APs, and Internet-of-Things devices such as sensors and robotics.
24-Hour Delaware Consultant
Arizona Contractor
Progent's Technical Response Center offers nationwide extended hours remote assistance for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service professionals provide after-hours phone support and online direct network connection to isolate and resolve network problems quickly and economically. The scope of IT experience available from Progent's staff of nationwide service professionals allows Progent to escalate even the most difficult problems to appropriate experts as required. For critical problems, the Technical Response Center endeavors to answer your request for support within one hour.
Open Now Support Outsourcing Aironet 2600 Access Point
Best On-site Technical Support Aironet 802.11ax Wireless
Progent's Cisco CCIE Wi-Fi network infrastructure consultants offer online or onsite integration and debugging support to help your organization to design, implement, upgrade, tune, administer and troubleshoot Aironet wireless AP environments of any scale or topology. Progent's Cisco wireless controller consultants can also assist you to integrate your Wi-Fi ecosystem with your wired network infrastructure and cloud-hosted resources to build an enterprise connectivity solution that is easy to manage and scale. Progent also can provide affordable wireless site surveys to help you to decide the most appropriate selection, placement and setup of Aironet wireless APs to work with your unique workplace design, construction, and anticipated workloads.
Technology Professional Sodinokibi ransomware hot line
ransomware hot line Specialist
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can help your business to contain the spread of an active ransomware breach. Call 800-462-8800
System Center MOM Services
Comprehensive Event Management Technical Consultant
Medium-size businesses can derive all the advantages of System Center Operations Manager 2007 and have quick access to Progent's Microsoft and Cisco Premier network support experts. Thanks to Progent's economically priced IT service packages, medium-size businesses can select a basic co-sourcing service program built around Microsoft Operations Manager with server monitoring, automated warnings, comprehensive reporting, Help Desk support, and online service. For companies with line-of-business environments who need high availability networking, Progent offers a comprehensive 24x7 outsourcing solution. Progent offers expertise in Microsoft Operations Manager 2007 to offer mid-size company networks world-class reliability, protection and performance.
Microsoft Certified System Center 2012 Configuration Manager Computer Consultant
SCCM 2012 Software Inventory Network Consultants
Progent can help your organization to prepare for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to upgrade smoothly to Configuration Manager 2012 from a legacy device management solution or help you to enhance your existing SCCM 2012 environment to accommodate your evolving business requirements. In addition, Progent can help you to create an infrastructure that extracts the most value from SCCM 2012 by providing expertise with related Microsoft technologies such as Active Directory Domain Services, SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services.
Designer Amazon S3 backup
Amazon AWS hybrid cloud integration Reports
Progent offers affordable remote consulting to assist companies to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Amazon Glacier. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, architectural design, pilot testing, deployment, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security.
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