Besides providing fast access to high-level IT professionals and subject matter experts (SMEs) to assist Nashville, Tennessee companies with specific IT problems or longer-term projects, Progent can provide temporary supplemental staffing to deal with more generalized services like desktop help, network administration, and Help Desk call center response. Temporary staffing can help businesses to respond to expected or surprise increases in demand for network services, which may be caused by scenarios like company mergers, site moves, technology upgrades, business process changes like work-from-home, disaster response, busy seasons, or regulatory mandates. Temporary staffing can also fill gaps left by the loss of full-time IT personnel due to scheduled vacations, illness, termination, or other reasons.

Benefits of Progent's Temporary Staff Augmentation Program
Progent's short-term staffing services offer businesses the versatility to react to surges in demand for network services without being saddled with the costs and delays associated with vetting and hiring appropriate IT help and without the burden of adding to your permanent head count.

Key features of Progent's short-term staffing services include:

  • Rapid availability of proven IT professionals
  • Easy engagement, cessation, and re-engagement of services
  • Transparent extension of your full-time IT staff
  • Full reporting of all services performed
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled promptly
  • Strong relationship with a top-level, full-spectrum source for network expertise
Progent's Shared Help Desk Call Center Service
Progent's co-managed Help Desk service is a specialized on-going staff augmentation alternative that enables IT groups to share the responsibilities of Help Desk Call Center support seamlessly between their internal network staff and Progent's extensive pool of IT support specialists. Working as a transparent supplement of your in-house Help Desk, Progent's shared Help Desk Call Center program is a collaborative support alternative based on by the leading group professional services platform for streamlining, service calls, ticketing, assigning responsibility, monitoring responses, and producing documentation.

Why Choose Progent?
Progent has 20 years of background delivering online and on-premises IT expertise for organizations of all sizes throughout the U.S. Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.

Progent's Practice Areas for Nashville, Tennessee Organizations
Progent's veteran team of certified consultants and technical experts can deliver Nashville, Tennessee companies a wide range of remote consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service firms include:

Contact Progent for Short-Term Staff Augmentation for Nashville, Tennessee Organizations
To find out more details about Progent's temporary supplemental staffing services for Nashville, Tennessee businesses, call 800-993-9400 or visit Contact Progent.