In addition to offering fast access to high-level IT professionals and subject matter experts (SMEs) to assist Skokie, Illinois companies to resolve discrete technical issues or strategic projects, Progent offers temporary staff augmentation to deal with more generalized assistance such as desktop help, IT management, and Help Desk response. Temporary staffing makes it possible for businesses to deal with planned or surprise peaks in the need for IT personnel, which may be caused by situations such as mergers and acquisitions, data center moves, technology upgrades, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or new regulations. Short-term IT staff augmentation can also fill gaps caused by the loss of full-time IT personnel because of vacations, illness, termination, or other reasons.
Benefits of Progent's Temporary Staffing Services
Progent's temporary supplemental staffing services give businesses the versatility to react to surges in demand for network services without being saddled with the expense and delays that come with identifying and recruiting professional IT personnel and without the burden of increasing your in-house head count.
Key aspects of Progent's short-term staffing services include:
Progent's Co-managed Help Desk Call Center Service
- Rapid availability of seasoned network professionals
- Simple engagement, termination, and resumption of services
- Transparent augmentation of your full-time IT team
- Full reporting of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled promptly
- Close relationship with a top-level, full-spectrum resource for network expertise
Progent's co-managed Help Desk service is a proven flexible staff expansion option that enables IT organizations to divide the work of Help Desk Call Center support transparently between their internal IT staff and Progent's extensive pool of technical support specialists. Acting as a transparent supplement of your full-time Help Desk, Progent's co-managed Call Center program is a joint service solution powered by the leading group professional services (PSA) tool for streamlining, service requests, generating tickets, assigning ownership, tracking responses, and generating documentation.
Why Choose Progent?
Progent has two decades of experience providing remote and onsite IT expertise for organizations of all sizes throughout the U.S. Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's technology certifications.
Progent's Areas of Expertise for Skokie, Illinois Organizations
Progent's veteran roster of certified consultants and technical experts can deliver Skokie, Illinois companies a wide range of remote consulting and troubleshooting expertise. Practice areas offered under Progent's reseller program for network service providers include:
Contact Progent for Temporary IT Staffing for Skokie, Illinois Companies
To learn more details about Progent's temporary staffing services for Skokie, Illinois businesses, call 800-993-9400 or visit Contact Progent.