In addition to offering rapid contact with high-level network consultants and subject matter experts (SMEs) to help Scottsdale, Arizona organizations with discrete IT issues or longer-term initiatives, Progent offers short-term staffing to deliver more broadly defined services such as PC support, IT management, and Help Desk call center services. Temporary staffing makes it possible for organizations to respond to planned or unplanned surges in demand for network personnel, which may result from situations such as company mergers, site moves, platform migration, paradigm shifts like work-from-home, disaster response, busy seasons, or regulatory mandates. Temporary IT staff augmentation can also cover gaps left by the absence of full-time IT personnel due to scheduled vacations, health issues, resignation, etc.

Advantages of Progent's Temporary Staff Augmentation Services
Progent's short-term staff augmentation services give businesses the versatility to respond to increases in demand for network personnel without being saddled with the expense and delays that come with identifying and hiring appropriate IT personnel and without the burden of adding to your in-house head count.

Important features of Progent's temporary staffing services include:

  • Rapid availability of reliable network professionals
  • Easy engagement, termination, and re-engagement of services
  • Transparent augmentation of your in-house IT staff
  • Comprehensive reporting of all services delivered
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled promptly
  • Strong working relationship with a world-class, full-spectrum resource for IT support
Progent's Shared Help Desk Call Center Program
Progent's co-managed Help Desk Call Center program is a proven flexible staff augmentation alternative that allows IT organizations to divide the responsibilities of Help Desk Call Center support transparently between their full-time network staff and Progent's nationwide team of technical support experts. Working as a transparent extension of your in-house Call Center, Progent's co-managed Help Desk program is a joint service solution powered by the industry's leading shared professional services (PSA) tool for streamlining, service requests, generating tickets, assigning responsibility, monitoring progress, and generating management reports.

Why Choose Progent?
Progent has 20 years of background delivering online and onsite IT expertise for organizations of all sizes throughout the United States. Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts have earned top certifications including CISSP, CISA, and GIAC. Learn more about Progent's certifications.

Progent's Areas of Expertise for Scottsdale, Arizona Businesses
Progent's seasoned team of certified consultants offers Scottsdale, Arizona businesses a wide range of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for network service organizations include:

Contact Progent for Temporary Staff Augmentation for Scottsdale, Arizona Businesses
To learn more about Progent's temporary supplemental staffing services for Scottsdale, Arizona businesses, call 800-993-9400 or visit Contact Progent.