In addition to offering fast access to top-tier IT professionals and subject matter experts to help Boston, Massachusetts companies to resolve specific technical problems or longer-term projects, Progent can provide temporary staffing to deliver more broadly defined services like desktop support, network administration, and Help Desk services. On-demand staffing makes it possible for organizations to deal with planned or surprise peaks in demand for network personnel, which may be caused by scenarios such as company mergers, data center moves, platform migration, business process changes like work-from-home, disaster response, seasonal variations, or regulatory mandates. Short-term staffing can also fill gaps left by the loss of full-time staff members because of vacations, illness, termination, etc.

Benefits of Progent's Temporary Staff Augmentation Services
Progent's temporary supplemental staffing services offer organizations the flexibility to react to increases in requirements for IT personnel without dealing with the expense and delays that come with identifying and hiring reliable IT personnel and without the burden of adding to your in-house head count.

Key features of Progent's temporary staff augmentation services include:

  • Fast availability of reliable network professionals
  • Easy engagement, cessation, and resumption of services
  • Seamless extension of your full-time network support team
  • Full documentation of all services performed
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved fast
  • Strong relationship with a top-level, full-service source for network expertise
Progent's Co-managed Center Service
Progent's co-managed Call Center service is a proven on-going staff expansion option that enables IT organizations to share the work of Call Center support transparently between their in-house network personnel and Progent's nationwide team of IT support specialists. Working as a seamless extension of your in-house Call Center, Progent's co-managed Call Center program is a collaborative support solution powered by the industry's leading shared professional services platform for streamlining, service requests, generating tickets, assigning ownership, monitoring responses, and generating documentation.

Why Choose Progent?
Progent has two decades of experience providing remote and on-premises network expertise for organizations throughout the U.S. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold top certifications including CISSP, CISA, and GIAC. Find out more about Progent's industry certifications.

Progent's Areas of Expertise for Boston, Massachusetts Businesses
Progent's seasoned roster of certified consultants offers Boston, Massachusetts businesses a broad range of remote consulting and troubleshooting services. Practice areas offered under Progent's consulting program for network service providers include:

Contact Progent for Short-Term Staffing Services for Boston, Massachusetts Companies
To learn more about Progent's temporary staffing services for Boston, Massachusetts companies, call 800-993-9400 or visit Contact Progent.