Besides providing fast contact with high-level IT consultants and subject matter experts (SMEs) to help Columbus, Ohio organizations to resolve specific IT problems or longer-term projects, Progent offers temporary staffing to deliver more broadly defined services such as desktop support, network administration, and Help Desk services. Temporary staffing makes it possible for organizations to respond to anticipated or unexpected peaks in the need for IT services, which may be caused by scenarios like company mergers, site moves, technology migration, business process changes like telecommuting, disaster recovery, seasonal variations, or regulatory changes. Temporary IT staff augmentation can also cover gaps left by the absence of in-house staff members due to vacations, health issues, resignation, or other reasons.
Benefits of Progent's Temporary IT Staffing Program
Progent's short-term supplemental staffing services offer businesses the versatility to respond to increases in requirements for IT services without dealing with the expense and delays associated with identifying and hiring appropriate IT personnel and without the burden of increasing your permanent head count.
Key features of Progent's temporary supplemental staffing services include:
Progent's Shared Help Desk Call Center Service
- Fast availability of seasoned IT professionals
- Simple engagement, termination, and re-engagement of services
- Seamless extension of your full-time IT team
- Comprehensive reporting of all services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled fast
- Close relationship with a world-class, full-service source for network expertise
Progent's co-managed Help Desk Call Center program is a proven on-going staff augmentation alternative that enables IT organizations to divide the work of Help Desk Call Center support seamlessly between their internal network personnel and Progent's nationwide pool of technical support specialists. Acting as a seamless supplement of your full-time Call Center, Progent's co-managed Help Desk program is a collaborative service alternative based on by the industry's leading group professional services (PSA) platform for streamlining, service calls, ticketing, assigning ownership, monitoring responses, and producing documentation.
Why Choose Progent?
Progent has two decades of background providing online and onsite network services for organizations of all sizes throughout the U.S. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's technology certifications.
Progent's Practice Areas for Columbus, Ohio Organizations
Progent's nationwide team of certified engineers can deliver Columbus, Ohio businesses a wide array of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service organizations include:
Contact Progent for Short-Term Staffing Services for Columbus, Ohio Companies
To learn more about Progent's short-term staffing services for Columbus, Ohio businesses, call 800-993-9400 or visit Contact Progent.