Besides offering fast contact with high-level IT consultants and subject matter experts (SMEs) to help Newark, New Jersey organizations to resolve discrete technical problems or strategic initiatives, Progent can provide short-term staffing to deal with more broadly defined assistance like desktop support, IT administration, and Help Desk call center response. Temporary staffing makes it possible for organizations to deal with anticipated or unexpected increases in the need for network services, which may result from situations such as company mergers, site moves, technology upgrades, business process changes like telecommuting, disaster recovery, busy seasons, or regulatory mandates. Short-term IT staff augmentation can also cover gaps left by the loss of full-time IT personnel because of scheduled vacations, illness, resignation, or other reasons.

Advantages of Progent's Short-Term Staff Augmentation Services
Progent's temporary staffing services give businesses the ability to respond to increases in requirements for network personnel without dealing with the expense and delays that come with identifying and recruiting appropriate technical personnel and without the risk of increasing your full-time staff size.

Key features of Progent's short-term staffing services include:

  • Rapid availability of reliable IT professionals
  • Simple initiation, termination, and resumption of services
  • Transparent augmentation of your in-house network support staff
  • Full reporting of services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled promptly
  • Strong working relationship with a world-class, full-spectrum source for IT support
Progent's Co-managed Help Desk Call Center Program
Progent's shared Call Center program is a specialized flexible staff expansion option that enables IT groups to divide the responsibilities of Help Desk Call Center support seamlessly between their in-house IT personnel and Progent's extensive pool of IT support experts. Working as a transparent supplement of your full-time Call Center, Progent's shared Help Desk Call Center program is a joint service solution powered by the leading group professional services (PSA) tool for managing, service requests, ticketing, assigning ownership, tracking progress, and generating management reports.

Why Choose Progent?
Progent has 20 years of background delivering remote and on-premises network expertise for organizations throughout the U.S. Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts have earned top certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's certifications.

Progent's Practice Areas for Newark, New Jersey Businesses
Progent's nationwide team of certified consultants and technical experts can deliver Newark, New Jersey businesses a wide range of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service organizations include:

Contact Progent for Short-Term Staff Augmentation for Newark, New Jersey Businesses
To find out more about Progent's temporary supplemental staffing services for Newark, New Jersey businesses, call 800-993-9400 or visit Contact Progent.