Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. For this reason, ransomware assaults are commonly launched on weekends and at night, when support staff may be slower to become aware of a breach and are least able to mount a rapid and forceful defense. The more lateral progress ransomware can achieve inside a target's network, the more time it takes to recover core operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help you to complete the urgent first phase in mitigating a ransomware assault by putting out the fire. Progent's online ransomware experts can assist organizations in the Sioux Falls metro area to identify and isolate breached servers and endpoints and guard clean assets from being penetrated.

If your network has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Sioux Falls
Modern variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and invade any available backups. Files synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated recovery nearly impossible and effectively knocks the datacenter back to the beginning. Threat Actors, the cybercriminals behind a ransomware attack, insist on a settlement payment in exchange for the decryption tools required to unlock encrypted files. Ransomware assaults also try to exfiltrate information and TAs require an extra payment for not posting this information or selling it. Even if you can restore your system to an acceptable date in time, exfiltration can be a major problem depending on the nature of the stolen information.

The restoration work after a ransomware attack involves several distinct stages, the majority of which can be performed concurrently if the response team has a sufficient number of people with the required experience.

  • Quarantine: This urgent initial response requires blocking the lateral spread of ransomware within your network. The longer a ransomware assault is permitted to run unrestricted, the longer and more expensive the recovery effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by veteran ransomware response experts. Containment activities consist of cutting off infected endpoints from the rest of network to minimize the spread, documenting the environment, and securing entry points.
  • System continuity: This covers restoring the network to a basic useful degree of capability with the shortest possible delay. This effort is usually the top priority for the victims of the ransomware attack, who often see it as an existential issue for their business. This activity also requires the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, productivity and line-of-business applications, network topology, and secure endpoint access. Progent's recovery team uses advanced collaboration tools to organize the complicated restoration process. Progent appreciates the urgency of working quickly, continuously, and in unison with a customer's management and IT staff to prioritize tasks and to get essential services back online as quickly as possible.
  • Data restoration: The work necessary to restore data impacted by a ransomware assault depends on the state of the network, the number of files that are affected, and which recovery techniques are needed. Ransomware assaults can take down critical databases which, if not properly shut down, may need to be reconstructed from the beginning. This can include DNS and AD databases. Microsoft Exchange and SQL Server depend on Active Directory, and many ERP and other mission-critical applications depend on Microsoft SQL Server. Often some detective work may be required to find clean data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and laptops that were not connected at the time of the assault. Progent's Altaro VM Backup experts can help you to utilize immutable backup for cloud storage, enabling tamper-proof data for a set duration so that backup data cannot be erased or modified by any user including root users. Immutable storage provides an extra level of security and recoverability in case of a ransomware breach.
  • Implementing modern AV/ransomware protection: Progent's ProSight Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to offer small and medium-sized businesses the benefits of the same anti-virus technology implemented by many of the world's biggest enterprises including Walmart, Visa, and Salesforce. By delivering real-time malware blocking, identification, containment, recovery and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring cuts TCO, streamlines management, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This calls for working closely with the ransomware victim and the cyber insurance provider, if there is one. Activities consist of establishing the kind of ransomware involved in the assault; identifying and establishing communications the hacker persona; testing decryption capabilities; budgeting a settlement amount with the victim and the insurance provider; establishing a settlement amount and timeline with the TA; confirming adherence to anti-money laundering (AML) sanctions; carrying out the crypto-currency transfer to the hacker; acquiring, reviewing, and using the decryption tool; troubleshooting failed files; creating a clean environment; remapping and reconnecting datastores to reflect exactly their pre-encryption condition; and recovering machines and services.
  • Forensic analysis: This process involves uncovering the ransomware attack's storyline across the network from beginning to end. This history of the way a ransomware attack travelled through the network helps you to evaluate the impact and brings to light weaknesses in security policies or processes that need to be corrected to avoid future break-ins. Forensics involves the review of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for changes. Forensic analysis is usually given a top priority by the insurance carrier. Because forensics can be time consuming, it is essential that other important recovery processes like business resumption are pursued in parallel. Progent has an extensive roster of IT and data security experts with the skills needed to perform activities for containment, business continuity, and data restoration without interfering with forensics.
Progent's Background
Progent has delivered online and onsite IT services across the U.S. for more than 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes professionals who have earned high-level certifications in core technologies such as Cisco networking, VMware, and popular Linux distros. Progent's data security experts have earned industry-recognized certifications such as CISA, CISSP, and GIAC. (See Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning software. This breadth of expertise gives Progent the ability to identify and consolidate the undamaged pieces of your IT environment after a ransomware assault and rebuild them rapidly into a functioning system. Progent has collaborated with top cyber insurance providers including Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Restoration Services in Sioux Falls
For ransomware cleanup consulting in the Sioux Falls area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Progent's Microsoft-certified consulting experts have over a decade of experience designing, deploying, enhancing and troubleshooting Microsoft SCOM solutions and can provide companies of any size expert remote or on-premises consulting support for SCOM 2012. Progent can assist your company to plan a topology for SCOM 2012 servers that delivers the performance and availability needed to watch over your IT resources effectively, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to install and set up System Center 2012 Operations Manager management packs based on best practices for tracking network fabric as well as Microsoft and third-party apps and services. Also, Progent can provide responsive remote or onsite technical support to help you to remediate critical problems uncovered by System Center 2012 Operations Manager.

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    Progent's Microsoft certified consultants offer a variety of support services for Dynamics GP. Microsoft Dynamics GP/Great Plains is an accounting and ERP package based, like all Microsoft accounting solutions, on the scalable and familiar platform of Windows technology. Dynamics GP offers an affordable tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to deploy and integrate, and with its modular approach you are able to purchase only the functions you currently require, with the option to expand users and enlarge functionality in the future. Progent's Microsoft Dynamics GP consulting experts can help you install, customize and manage the latest version of Dynamics GP or migrate efficiently from an older version.

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    Progent's Microsoft-certified consultants have over a decade of experience planning, deploying, enhancing and repairing SCOM environments and can provide companies of all sizes advanced remote or on-premises consulting services for SCOM 2012. Progent can help your company to design an architecture for SCOM 2012 servers that delivers the performance and availability needed to monitor your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent can also help you to import and customize Microsoft SCOM 2012 management packs based on industry best practices for tracking network fabric as well as both Microsoft and 3rd-party applications and services. In addition, Progent can deliver fast online or on-premises technical support to help you to fix critical problems detected by System Center 2012 Operations Manager.

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    Progent offers affordable remote consulting services for all editions of Microsoft Office Access including Access desktop and Access Web App and offers expert help for Access application development, database conversion, performance optimization, report design, and maintenance. Progent also can provide tailored webinar training for Access application programming and DBA services.

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    Progent's pricing policy is to bill for online service and in-person help per minute. As a result, you are invoiced just for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and requires no retainer for support services delivered during regular business hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity eliminates large invoices for quick fixes so you will not be forced to allow minor problems to fester.

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    Progent's certified SharePoint Server 2019 and SharePoint Online experts can provide affordable online and on-premises consulting, software development, and technical support services for organizations of any size who want to upgrade to SharePoint 2019 or SharePoint Online from prior releases of SharePoint. Progent can help you plan and carry out a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines local and cloud resources into a cohesive information management solution.

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    Progent offers clients access to consultants who have been awarded some of the IT industry's most prized certifications. Progent thinks that customers have the right to be sure that their computer service professionals have formal testing as well as extensive real-world backgrounds so that Progent's customers can use Progent's support with confidence. Often, vendor credentials like the Cisco Certified Internetwork Experts confers privileges for significantly better vendor assistance than is available to non-certified service providers, allowing Progent to offer customers a better class of IT support. In other cases, major certifications such as CISA or ISSAP for network security can help corporate clients to demonstrate compliance with regulatory demands by engaging the services of accredited IT experts.

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    ProSight Reporting is an expanding family of real-time reporting tools designed to integrate with the industry's leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    Progent's Microsoft-certified consultants can assist you to assess the value of Lync Server 2010 for your environment and can assist you to plan and carry out a rollout of Lync Server that consolidates the management of IM and Presence and improves the output of your office employees, at-home workers, and smartphone users. Progent's consultant's can also help your company to perform a smooth migration to Microsoft Lync Server 2010 from Microsoft Office Communications Server or Live Communications Server, interface Lync Server 2010 with Microsoft Exchange, Microsoft SharePoint, and Microsoft SQL Server, show you how to use Lync Server 2010 to improve the collaborative functions of MS Office applications, and provide webinar training and continuing support for Microsoft Lync Server 2010 and other Microsoft technologies.

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    ProSight Reporting is an expanding suite of in-depth reporting utilities created to work with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    Stealth intrusion checking is an important part of any overall IT system security strategy. Progent's security experts can perform extensive penetration checks without the knowledge of your company's internal network support resources. Unannounced penetration testing uncovers whether current security monitoring systems such as intrusion detection alerts and event log analysis are correctly set up and actively observed. Progent can implement continuous automatic penetration testing to define your internal/external attack surface and to identify ways that exploitable vulnerabilities, unsafe configurations, harvested credentials, skipped patches, and ill-advised product defaults can be combined by threat actors into the multi-front attacks typical of the latest variants of ransomware.

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    This page includes the latest information on security threats, fixes, and best practices. Call or email Progent if your organization needs assistance protecting your system against the latest cybersecurity threats.

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    Cisco's Firepower NGFWs Firewalls provide a significant performance boost over Cisco's previous-generation ASA 5500-X security appliances and offer centralized control of advanced security capabilities such as application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can help you to plan and execute an efficient migration to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower appliances with Cisco's subscription-based security services to create and centrally manage IT ecosystems that span branch offices, data centers, and cloud resources.

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    Progent's certified Windows Server 2022 consultants can assist your company to plan and carry out an efficient migration to Windows Server 2022 using a self-hosted system architecture or a hybrid deployment model that integrates cloud-based Windows Server on Azure with a self-hosted implementation of Windows Server 2022.

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    Progent's Microsoft-certified consultants can assist businesses of all sizes to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage systems, and libraries; design, integrate, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can help you to upgrade from a legacy release of System Center Virtual Machine Manager or from a third-party management platform, and Progent can assist you to enhance and troubleshoot your current SCVMM ecosystem so you realize the highest possible return on investment.

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    Progent's Microsoft-certified consulting experts can help businesses of all sizes to assess Windows 10 or to migrate to Windows 10 from an earlier version of Windows. Online and onsite evaluation and upgrade support for Windows 10 provided by Progent's consultants include Return on Investment analysis, project supervision, application compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud solutions, mobile management, telecommuter connectivity, security and compliance, automated deployment and administration, network design, Wi-Fi support, disaster recovery planning, webinar training for network management personnel and users, and ongoing Call Center support services.

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    Progent's Symantec experts can help you support legacy Symantec firewall and VPN appliances including the Symantec Raptor and Symantec VelociRaptor family or show you how to migrate to current firewall solutions. Progent can also help you create and implement a comprehensive security plan that can include firewall/VPN appliances and utilities, outsourced security and network protection services, server and application monitoring products, and formal policies and processes. Progent has the expertise to be your one-stop resource for on-going network support, maintenance, education, and security expertise.

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