Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. Because of this, ransomware assaults are commonly unleashed on weekends and at night, when support staff are likely to take longer to recognize a breach and are less able to mount a rapid and forceful defense. The more lateral progress ransomware can manage within a target's network, the longer it will require to recover core IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist you to take the urgent first step in responding to a ransomware attack by containing the malware. Progent's online ransomware engineers can help businesses in the Sioux Falls metro area to identify and quarantine infected devices and protect clean assets from being penetrated.

If your system has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Sioux Falls
Current strains of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and invade any available system restores and backups. Files synched to the cloud can also be corrupted. For a poorly defended network, this can make system recovery almost impossible and effectively knocks the IT system back to square one. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, demand a ransom payment for the decryption tools required to unlock encrypted files. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers demand an extra payment for not publishing this information on the dark web. Even if you are able to rollback your network to a tolerable point in time, exfiltration can pose a big issue according to the sensitivity of the downloaded information.

The restoration work after a ransomware breach involves several crucial stages, the majority of which can proceed in parallel if the response team has a sufficient number of members with the necessary skill sets.

  • Containment: This urgent first step involves arresting the lateral progress of ransomware within your IT system. The more time a ransomware attack is allowed to go unchecked, the longer and more expensive the recovery effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware recovery experts. Containment processes include isolating affected endpoints from the network to minimize the contagion, documenting the environment, and securing entry points.
  • System continuity: This covers bringing back the network to a minimal acceptable level of capability with the shortest possible downtime. This process is usually at the highest level of urgency for the targets of the ransomware assault, who often see it as an existential issue for their business. This project also requires the widest range of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, office and mission-critical applications, network architecture, and protected endpoint access. Progent's recovery team uses advanced collaboration platforms to coordinate the multi-faceted restoration effort. Progent appreciates the importance of working rapidly, tirelessly, and in unison with a customer's managers and IT staff to prioritize tasks and to put critical services back online as fast as feasible.
  • Data recovery: The work necessary to restore files impacted by a ransomware attack varies according to the state of the network, the number of files that are affected, and which restore techniques are required. Ransomware assaults can destroy pivotal databases which, if not carefully shut down, may have to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many manufacturing and other business-critical applications depend on Microsoft SQL Server. Some detective work could be required to find undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and laptops that were not connected at the time of the ransomware attack. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to defend against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including administrators.
  • Implementing modern antivirus/ransomware defense: Progent's ProSight ASM uses SentinelOne's behavioral analysis technology to offer small and medium-sized businesses the benefits of the identical anti-virus technology deployed by many of the world's biggest corporations such as Netflix, Visa, and Salesforce. By providing in-line malware blocking, classification, containment, restoration and analysis in a single integrated platform, Progent's ProSight ASM lowers total cost of ownership, simplifies management, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating settlements with threat actors. This calls for working closely with the victim and the cyber insurance provider, if any. Activities include determining the kind of ransomware used in the assault; identifying and establishing communications the hacker persona; verifying decryption tool; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; establishing a settlement amount and schedule with the TA; confirming compliance with anti-money laundering regulations; overseeing the crypto-currency disbursement to the TA; receiving, learning, and using the decryption utility; debugging failed files; creating a pristine environment; mapping and reconnecting drives to reflect precisely their pre-encryption state; and recovering computers and software services.
  • Forensics: This activity is aimed at uncovering the ransomware attack's storyline across the targeted network from start to finish. This history of how a ransomware attack progressed within the network assists you to evaluate the impact and brings to light weaknesses in security policies or work habits that need to be corrected to avoid later breaches. Forensics involves the examination of all logs, registry, GPO, AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for anomalies. Forensic analysis is commonly assigned a high priority by the insurance provider. Since forensic analysis can take time, it is critical that other important recovery processes such as operational resumption are performed in parallel. Progent has an extensive team of information technology and security experts with the skills needed to perform activities for containment, business continuity, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has provided remote and on-premises IT services throughout the United States for more than two decades and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes professionals who have earned advanced certifications in foundation technology platforms such as Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications such as CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has guidance in financial and ERP application software. This breadth of skills allows Progent to identify and consolidate the undamaged parts of your information system after a ransomware assault and rebuild them rapidly into an operational network. Progent has worked with leading insurance providers like Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Services in Sioux Falls
For ransomware cleanup services in the Sioux Falls metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent delivered a wireless networking environment that enabled a school to increase productivity and avoid the recurring expense of a dedicated wireline connection. Progent recommended a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is designed for connecting remote sites up to 2.5 miles apart and can extend to even greater distances. This wireless alternative provided better performance and reliability than simply amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz spectrum it provided immunity to outside interference.

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    Progent has been providing SharePoint consulting services since the initial SharePoint product was published over two decades ago, and Progent has the scope of technical knowledge to assist businesses of any size to plan and carry out a SharePoint Server 2013 deployment and create SharePoint Server 2013 apps that add significant business value to your information network. Progent's Microsoft-certified consultants can assist your company to evaluate the risks and benefits of migrating to SharePoint 2013 or SharePoint Online from older versions of SharePoint or from another collaboration environment; determine whether an in-house, online or hybrid configuration is best suited for your organization; and pick the right edition of SharePoint 2013 for your applications. Progent can provide full project management support or can help in individual tasks related to your SharePoint 2013 migration.

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    Stealth penetration testing is a key part of any comprehensive network security strategy. Progent's security experts can perform thorough penetration tests without the knowledge of your company's internal IT staff. Unannounced penetration checking uncovers whether current security monitoring systems such as intrusion incident alerts and event history monitoring are properly configured and consistently observed. Progent can implement continuous autonomous PEN testing to define your internal/external attack surface and to detect ways that exploitable vulnerabilities, improper configurations, compromised credentials, overlooked patches, and unsound product defaults can be combined by hackers into the multi-vector attacks typical of the latest strains of ransomware.

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    Progent's Microsoft-certified experts offer businesses of any size consulting, technical support, and application development expertise for SharePoint and SharePoint Online. SharePoint is an enterprise collaboration platform that utilizes web technology for intelligently coordinating people, teams and data. SharePoint Server offers a common spot for your employees or customers to connect to, manage, distribute and manipulate relevant data, documents, and software and to communicate with other people. SharePoint allows quicker and more intelligent decisions, more efficient access across groups and more streamlined business practices. Windows SharePoint Services connect workers, clients, workgroups and projects with the data they've developed in a manner that makes data easy to find, download and re-use. Progent's certified SharePoint consultants can help you to manage your existing SharePoint solution or upgrade to the current release of SharePoint Server or to SharePoint Online.

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    Progent's Duo managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation on iOS, Google Android, and other personal devices.

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