Besides offering fast access to guidance from high-level IT consultants and subject matter experts (SBEs) to help Sioux Falls, South Dakota businesses with specific technical problems or strategic projects, Progent can provide short-term staff augmentation to deliver more generalized services such as desktop help, IT administration, and Help Desk call center services. On-demand staffing can help organizations to deal with planned or unexpected peaks in demand for network services, which may be caused by situations like mergers and acquisitions, site relocation, technology upgrades, business process changes like telecommuting, disaster recovery, busy seasons, or new compliance requirements. Short-term supplemental staffing can also fill gaps resulting from the loss of in-house staff members due to vacations, health issues, resignation, or other reasons.
Benefits of Progent's Temporary IT Staffing Services
Progent's temporary supplemental staffing services offer organizations the flexibility to respond to surges in requirements for network services without dealing with the costs and hassle associated with identifying and hiring appropriate technical help and without the risk of adding to your permanent staff size.
Important features of Progent's temporary staffing services include:
Progent's Shared Help Desk Call Center Program
- Fast access to reliable IT professionals
- Simple initiation, cessation, and re-engagement of services
- Transparent extension of your in-house IT team
- Full reporting of services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled promptly
- Strong relationship with a world-class, full-spectrum resource for IT expertise
Progent's co-managed Help Desk program is a specialized flexible staff augmentation option that enables IT groups to share the responsibilities of Call Center support seamlessly between their internal IT staff and Progent's nationwide pool of IT support specialists. Working as a transparent extension of your full-time Help Desk, Progent's shared Help Desk Call Center service is a joint service alternative powered by the leading group professional services (PSA) platform for managing, service calls, generating tickets, assigning responsibility, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has 20 years of background providing online and on-premises network services for businesses throughout the U.S. Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants hold top certifications including CISSP, CISM, and CRISC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for Sioux Falls, South Dakota Companies
Progent's seasoned roster of certified consultants and technical experts offers Sioux Falls, South Dakota organizations a wide array of online technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service firms include:
Contact Progent for Short-Term Staff Augmentation for Sioux Falls, South Dakota Organizations
To find out more about Progent's short-term supplemental staffing services for Sioux Falls, South Dakota organizations, call 800-993-9400 or visit Contact Progent.