Enlarging your at-home workforce can have a major impact on IT architecture, security, and corporate processes. Progent has two decades of experience helping businesses of all sizes to design, configure, manage, tune, and debug IT environments that incorporate work-from-home employees. Progent can help your Skokie organization to pick the right tools and follow best practices in building and operating a safe virtual solution for teleworkers that promotes collaboration and returns maximum business value. Progent offers support services that go from on demand expertise for getting you over occasional IT roadblocks to comprehensive project management to help you carry out mission-critical initiatives.

Progent can help Skokie, Illinois businesses to succeed with any facet of creating a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, endpoint security, data protection solutions, and streamlined management.

Help Desk Call Center Services for At-Home Workers
A fast, organization-wide changeover to a telecommuter workforce, which might be driven by a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient internal Support Desk. Progent's Call Center services allow organizations of any size to outsource or expand their Call Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services leverage Progent's extensive network of remote technical support specialists along with world-class ticketing and follow-up technology to provide an economical, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC support from initial help requests through ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to check or revise the status of their current trouble tickets, enter information, and upload screenshots and attachments. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT experts to deal with complex issues. For more information, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Center Augmentation Service allows your business to supplement your existing Support Desk staff by sharing responsibilities for Call Center support seamlessly between your in-house support staff and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collective support solution based on the number one professional services automation (PSA) tool for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. To find out how Progent's Help Desk Call Center Augmentation Services can enable your company to deliver world-class IT support to your teleworkers, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining a productive work-from-home solution for your Skokie, Illinois organization, call 1-800-993-9400 or visit Contact Progent.