Skokie Work from Home Employees Solutions Consulting
System Design, Setup, Administration and Call Center Consulting and Support Services
Expanding your telecommuter workforce can have a significant effect on IT architecture, security/compliance, and corporate workflows. Progent has two decades of background assisting small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Skokie organization to select the appropriate tools and adhere to leading practices in building and maintaining a safe virtual solution for teleworkers that promotes collaboration and returns maximum value. Progent offers support services that go from as-needed expertise for helping you over challenging technical bottlenecks to full project management to help you successfully complete mission-critical initiatives.
Progent's consultants can assist Skokie, Illinois companies to with any aspect of building a high-functioning work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, security and compliance, backup/restore solutions, and centralized management.
Infrastructure for an At-Home Workforce
Integrating the physical and software infrastructure needed for an at-home workforce can be particularly complicated if you have to manage a mix of personal hardware like PCs and notebooks, Internet routers, and Wi-Fi appliances from an assortment of manufacturers and with a mix of operating systems and firmware levels. Progent's experience providing online support for both legacy and modern technologies in virtual office solutions enables you to make efficient use of your existing infrastructure and offers ready access to expertise for making essential updates. Support services offered by Progent to help your company to implement a high-functioning work-at-home ecosystem include:
- VPN connectivity allows you to establish a safe connection for authenticated remote employees to use IT assets situated at your corporate data center or in the cloud. Progent can help you to configure and manage VPN connections between your at-home workforce and your various IT resources by providing remote VPN configuration consulting. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can assist your at-home workers to set up Cisco's AnyConnect client software to provide safe VPN connections for a wide selection of devices such as Windows, macOS, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) platforms allow an at-home worker to see and use a remote PC's desktop. This technology provides network managers significant control over the computing environment of telecommuters and offers remote users a familiar experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
- Routers connect at-home networks to the Internet and typically support VPN connections, home wireless networks, and firewall services. Progent offers top-tier remote support for setting up home routers from a range of manufacturers. See router integration support from Cisco-certified experts.
- Home Wi-Fi networks, often supporting families and visitors, are frequently utilized by telecommuters to access their router for work. This can create performance and security problems. Progent can help businesses to resolve these issues by providing services that include Cisco Aironet configuration expertise, Cisco Meraki wireless installation consulting, and Ubiquiti WiFi AP setup assistance.
- Internet access solutions affect the speed and availability of connections between telecommuters and the company network. Line-of-business applications might demand redundant Internet access in the event the normal connection breaks. Progent offers expertise for selecting service providers, selecting appropriate service offerings, and configuring fault-tolerant Internet connections. See Internet connectivity integration services.
IP Voice Solutions for Teleworkers
Expanding the business PBX system to accommodate telecommuters is critical to supporting an effective work-at-home solution. A broad range of cloud-centric VoIP products are used by SMBs to server teleworkers. Many enterprises rely on Cisco's current or older products for IP voice solutions. Progent can assist organizations of any size to design or maintain a telecommuter IP voice environment that delivers the flexibility, convenience and security needed for remote users. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to help organizations optimize their current Cisco VoIP environments to handle a growing at-home workforce.
- Cisco Unified Communications Manager (CUCM) extends high-end IP telephony features to devices like VoIP phones, media processing platforms, Voice over IP gateways, and mixed media software used throughout the network. Unified Communications Manager manages other mixed media services like unified messaging, video conferencing, and customer collaboration networks. For details about Progent's Unified Communications Manager expertise, refer to Cisco Unified CM consultants.
- CallManager is Cisco's legacy call-processing software and has been superseded by CUCM. Progent's consultants can assist you to maintain your current CallManager deployment or migrate smoothly to Cisco's current IP telephony products. To find out about Progent's support services for CallManager and Cisco's other early IP voice platforms, refer to Cisco CallManager consulting services.
- Cisco IP Gateways provide connectivity with PSTN networks and with users working outside the corporate perimeter like at-home workers. Progent offers expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
- Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to enhance your wide area network architecture to work with these solutions and provide on-demand integration and debugging services.
Video Conferencing for Telecommuters
A broad range of video conferencing products from leading vendors enable virtual discussions, video and voice conferencing, chat sessions, and screen sharing for both onsite workers and at-home workers. Many organizations utilize a mix of conferencing products to meet the needs of their different partners and clients. Progent can assist you to manage your current conferencing environment and enhance the experience of your remote workforce.
- Skype for Business is Microsoft's popular unified communications platform that supports real-time presence, IM, voice and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can help you to configure and maintain Skype for Business clients to accommodate your at-home employees. To learn more about Progent's consulting services for Skype for Business, refer to Skype for Business consulting experts.
- FaceTime is Apple's group video calling app for compatible iOS and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Current versions of FaceTime support up to 32 simultaneous users for voice/video calls. For details about Progent's consulting expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for virtually all desktop or mobile devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing specific content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus revision and playback for training. For details about Progent's consulting expertise for Cisco Webex and for other IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and information with capabilities that include voice/video conferencing, threaded chat, plus data sharing. For details about Progent's consulting services for Teams and for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these products and assist your business to tune your WAN architecture to host them.
Microsoft Integrated Collaboration Platforms for Remote Workers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 families, offering a powerful ecosystem of applications that create a cohesive user experience for exchanging data and ideas across multiple sites and on a wide range of endpoints. Progent has provided online consulting services for SharePoint and Exchange Server since their first releases and can help businesses to tune these flagship collaboration platforms to maximize the productivity of your at-home workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to deliver real-time collaboration and communication. Developed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can support chat, audio/video meetings with screen sharing, calling, cloud voicemail, group email, plus file and application sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly branded Azure Active Directory) for delivering its complete range of capabilities. To learn more about Progent's consulting services for Microsoft Teams and Teams Premium, see solution design and configuration consulting for Microsoft Teams.
SharePoint utilizes web sites to facilitate collaboration and information sharing by providing policy-based delivery of content, workflow, and tools for searching through company-wide business data. SharePoint allows you to create protected portals that allows remote workforce to view and update aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts. To learn about Progent's SharePoint support services, go to SharePoint integration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange expertise, visit deployment expertise for Exchange.
OneDrive is Microsoft�s shared cloud-based storage service, comparable to GoogleDrive. At-home workers can save files to the OneDrive service, and colleagues anywhere can access them securely through a browser. Included with Office 365, OneDrive enables remote employees to co-author files. Edits created offline are synced when you reconnect to the Internet. To learn about Progent's consulting expertise for OneDrive, see Microsoft Onedrive configuration experts.
Cloud Integration for Teleworkers
Progent can provide affordable remote assistance for helping businesses to create, manage and optimize integrated hybrid network architectures that incorporate internal data centers, at-home workers, branches, plus public cloud services. Progent offers expertise for all modes of cloud service delivery including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help telecommuters fix issues with public cloud access, authentication, and security.
Microsoft Azure is a leading platform for cloud software and services that enables you to utilize infrastructure, virtual servers, and key applications hosted on Microsoft's extensive cloud. Azure features more than one hundred cloud-based services such as the ability to host Windows and Linux-powered VMs, scalable cloud storage, messaging, app development with Visual Studio, and data backup. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity management with Azure AD, and design backup and restore solutions with Azure Backup. Progent's cloud experts can also help you establish secure connections to Azure for remote workers by setting up and troubleshooting firewalls and VPN tunnels. To learn about Progent's consulting services for Microsoft Azure, see Azure consulting services.
Microsoft 365, previously branded Office 365, is Microsoft's popular suite of business productivity software and cloud-based services offered by subscription. Office apps and cloud services are marketed in a selection of bundles designed for customers ranging from students and households to large enterprises. Progent offers fast and easy remote contact with experts knowledgeable about Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can help your business to evaluate the numerous subscription bundles offered with Microsoft 365 and configure 365 applications for your teleworkers to achieve top business value. For details about Progent's consulting services for Microsoft 365, see Microsoft 365 consulting support.
Microsoft 365 Exchange Online is one of the most widely used cloud-based applications in the Microsoft 365 product suite. Exchange Online offers the advantages of reduced costs for physical infrastructure, easier management, on-demand scaling, high availability, and other benefits inherent with cloud computing. Microsoft has engineered Exchange Online to run transparently with local deployments of Exchange, enabling customers to build hybrid information systems. Progent's Exchange consultants are available for occasional help to guide you through challenging IT bottlenecks and also offer comprehensive project management services to make sure your remote workers have easy and safe access to your Exchange Online deployment. To find out Progent's consulting expertise for Microsoft 365 Exchange Online, see Microsoft 365 Exchange Online integration and support consulting.
Amazon Web Services (AWS) is a pioneer in the public cloud computing arena and is the world's biggest provider of cloud services. Progent can provide rapid and economical online access to cloud integration experts who can help your organization to design, deploy, manage, and debug hybrid IT networks that integrate Amazon AWS cloud services with local data centers and with other public clouds like Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to help you to build a high-availability network model to make sure your users have a consistent computing experience whether they are working from your headquarters, a remote branch, at home, or on the road. For information about Progent's support services for Amazon AWS, go to Amazon AWS consulting services.
Google Cloud Platform is a leading set of cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can help you to scale your current IT assets with the Google Cloud Platform, and Progent's database consultants can show you how to make your key apps cloud ready so your remote workers can take full advantage of Google Cloud Platform services. Progent's consultants can help your organization to deploy virtual machines on Google Cloud Compute Engine, plan an efficient storage solution with GCP Storage services, and simplify access control for teleworkers with Google Cloud Identity services. Progent's consultants can also help you to use GCP's unified management technology to administer and track your Google Cloud ecosystem. For details, visit Google Cloud Platform consulting services.
Help Desk Support for At-Home Workers
A sudden, organization-wide transition to a from-home workforce, which could be activated by a pandemic or as an element of a disaster recovery/business continuity process, can overstretch even the most efficient internal Call Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Call Center with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk support services utilize Progent's extensive network of remote technical support specialists combined with world-class trouble ticketing and follow-up software to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 PC support from service requests to trouble ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to monitor or edit the status of their active tickets, enter details, and upload screenshots and relevant files. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex problems. To find out more, visit Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Center Supplemental Service allows your company to expand your current Support Desk organization by splitting delivery of Help Desk Call Center support seamlessly between your regular IT support staff and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's co-managed Call Center service is based on a collaborative support solution based on the leading professional services automation tool for managing help requests and ticketing, assigning ownership, tracking progress, and generating reports. To find out how Progent's Help Desk Supplementation Services can help your business to deliver world-class IT support to your at-home workforce, refer to Progent's Call Center supplementation Services.
Security and Compliance for Telecommuters
Work-from-Home staff members typically use their own devices and usually work in an unsecured physical space. This increases their vulnerability to malware attacks and calls for careful configuration of corporate firewalls, AV tools, multi-factor authentication, remote monitoring, intensive user training, and the creation of security policies based on leading practices. Progent's veteran roster of data security solutions experts can assist your business to plan, configure and maintain an effective security solution that guards critical IT resources in environments that include at-home workers.
Firewalls enable companies to create a network environment that can be securely accessed by local users and by teleworkers, mobile users, suppliers, clients, and the public. Modern firewall appliances allow you to configure and control different permissions to various classes of users and to expand your network and modify your cybersecurity posture as your company evolves and as network attacks become more sophisticated. Progent supports both new and older security devices from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall configuration services, refer to firewall configuration and support services.
Online Endpoint Monitoring makes it possible to watch over the disparate devices used by remote workers and either reject or identify and respond to modern threats such as ransomware. With ProSight Active Security Monitoring services, a lightweight agent is put on each secured endpoint device, monitoring all activity and using state-of-the-art machine learning and full execution context from SentinelOne to detect new attacks on arrival. When a cyberattack is discovered, ProSight ASM immediately disconnects the infected endpoint device from the corporate network to contain the threat. Because the ProSight Active Security Monitoring agent is autonomous, endpoint devices remain secure even if they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight Active Security Monitoring, go to remote endpoint monitoring for teleworkers.
Progent's Duo authentication Service Plans incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured application and give your password you are asked to confirm who you are on a device that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be utilized as this added means of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You can register multiple validation devices. For details about ProSight Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for an at-home workforce.
Security Audits can evaluate the exposure of your information system to all classes of external and internal security attacks for a network that incorporates an at-home workforce. Progent can deploy remote, automated cybersecurity analysis software for quickly and affordably uncovering a broad range of security holes that can be found via the Internet. Progent's endpoint security assessment consulting services, which can be managed by network security experts with advanced credentials including CISM, ISSAP, and GIAC, can assist your company to audit your workflows and policies and review your WAN architecture to enable you to design top-level protection for your an at-home workforce.
Horizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that supports autonomous testing of your work-from-home connectivity solution as well as your internal and perimeter networks so you can find, rank, fix, and verify security weaknesses before malicious hackers can take advantage of them. Progent's pentest experts can assist you to use NodeZero to perform comprehensive pentests of your network perimeter and your internal network in order to determine your current security profile. Progent can also assist you to strengthen your existing network security and can assist you to design and implement a cohesive cybersecurity strategy that simplifies management and provides maximum protection for on-premises, cloud-based, remote, and perimeter IT assets. To learn additional details about Progent's vulnerability analysis services powered by on NodeZero's penetration test platform, see Consulting Support for NodeZero's Pentest Products.
Download White Paper: Securing a Work-From-Home Environment
To view or download a white paper about critical areas to focus on for securing an IT environment that includes telecommuters, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection for Remote Workers
Data Protection covers saving and restoring critical information in order to prevent data loss and minimize restoration time and effort in the event of storage system failures resulting from hardware breakdowns, software glitches, human mistakes, cyber attack, or other causes. Dependable data protection strategies can be particularly challenging to design and manage in hybrid networks that incorporate local data centers, cloud resources, and at-home workers.
- Backup/Restore strategies for telecommuters must address diverse kinds of user-owned endpoints. Progent offers quick remote help from consultants knowledgeable about a broad array of products for protection Microsoft Windows, Apple and Linux/UNIX powered servers and desktops as well as laptops, tablets and smartphones. Popular backup/restore solutions maintained by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To back up data distributed throughout a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery service that uses cloud-based storage and features fine-grained recovery and centralized management.
- Disaster Recovery/Business Continuity strategies often envision scenarios that require a quick switch to an at-home workforce. Progent's senior disaster recovery planning experts and business continuity planning specialists can assist your company to develop, document and test a DR/BC strategy that includes the process of switching to telecommuting.
Unified Management for an At-Home Workforce
Microsoft has renamed and reshuffled its endpoint management products under the name Endpoint Manager, which includes Intune for cloud-based management of remote devices and Configuration Manager for managing local computers. Microsoft Endpoint Manager features a unified environment for safeguarding critical information by managing local, mobile, and home-based endpoints.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and protecting remote computers and software. Remote endpoint computers can be user owned or company owned. IT administrators managing the enrolled endpoint devices of telecommuters can utilize Intune to provision and authenticate apps on devices, push updates and certificates, set up policies for permission to access data and resources, set passwords, create VPN connections, determine how home-based workers share information, set up threat defense, verify compliance, and wipe corporate information from missing, stolen or decommissioned devices. Microsoft Intune can be used with iOS, Android, Windows, and macOS/OS X computers. To find out about Microsoft Intune and how Progent can help you to use this platform to administer the devices of your at-home workforce, refer to Intune telecommuter device management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management platform that allows network administrators to keep offsite endpoints up to date and secure. Workspace ONE incorporates VMware AirWatch for unified endpoint administration plus VMware's Horizon virtual application delivery platform for access control, app management, and configuration management of endpoint computers. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment through a perpetual license. Key features of VMware Workspace ONE include fast over-the-air provisioning of new laptops, quick onboarding of new employees, policy set up and enforcement for all classes of endpoints, unifies reporting and performance analytics, an email encryption gateway, and integration with Microsoft apps and cloud-based products. To find out about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE remote endpoint management consultants.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing a productive work-from-home solution for your Skokie, Illinois company, phone
An index of content::
Exchange Server 2003 Computer Consultants
Exchange Server 2003 Upgrade Specialists
Progent's Microsoft certified consultants can show you how to define and implement an efficient in-place Exchange Server 2003 upgrade strategy that minimizes network downtime, reduces ongoing support requirements, and makes your Exchange Server 2003 easy to administer. For complicated multiple server or multi-site migrations, Progent has the experience to finish your move rapidly and affordably. Progent's Exchange Server 2003 help, repair, and consulting offerings include expertise with the integration of third-party add-ons to Microsoft Exchange 2003 Server that are best aligned to your business goals.
Hybrid Microsoft 365 integration Technical Support Services
Expert Microsoft Certified Microsoft 365 IDFix Consultants
Microsoft 365 Exchange Online allows you to use cloud-resident virtual machines, mailboxes and associated email infrastructure to lower capital costs and administrative overhead. You can use Exchange Online to host all your mailboxes, or you can integrate a hybrid solution that combines on-premises and cloud-resident mailboxes. Progent's Microsoft-certified consultants offer affordable remote technical support to assist your small businesses to evaluate the benefits of Exchange Online, plan a solution that aligns with your functional requirements and IT budget, implement a non-disruptive migration from your current Exchange organization to one that includes Microsoft 365 Exchange Online, train your management staff and end users, and provide as-needed consulting and technical support.
SQL Server 2014 Support Outsourcing
SQL Server 2014 and Hyper-V Support Services
SQL Server 2014 includes significant improvements in critical areas including speed, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first version of SQL Server that includes in-memory technology that operates transparently across all workloads including OLTP, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and on-premises consulting services including system design, deployment, management, troubleshooting, and application development services to help organizations of any size to realize maximum business value from their SQL Server 2014 investment.
24/7 Microsoft Windows 2003 Technical Support
Windows 2003 Technology Consulting Services
The service background of Progent's certified Windows Server consultants, with an average of over 11 years of support in Microsoft integration, ensures you success in identifying the version and configuration of Windows 2003 Server that matches most closely with your company's goals. Progent can also help you with designing, deploying, managing and supporting powerful information technology applications based on Microsoft Windows Server 2003, and can streamline your migration from Windows 2000 or Microsoft Windows NT.
External Network Security Inventory Technology Professional
Consulting Services External Security Scan
Progent offers small businesses a pair of ultra-affordable network security inventory packages that provide, at a preset fee, remotely administered inventory scans of your security profile which are analyzed by professional information security engineers who interpret the data collected by the remote scan, present unbiased evaluations of your existing network security, and make recommendations for remediation. Progent has developed two complementary security inventory packages for external and internal security testing that are priced to meet the budgetary realities of small companies while delivering enterprise-class evaluations of your IT network's vulnerability to attack.
scom 2016 data warehouse IT Consulting
Microsoft Experts scom 2016 Amazon AWS integration Integration Services
Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and maximum availability for critical applications by providing centralized, cross-platform monitoring of IT infrastructure deployed throughout local datacenters and private and public clouds. Progent's consulting team can provide world-class remote and onsite expertise to help organizations of all sizes to design, integrate, optimize, enhance and troubleshoot SCOM 2016 deployments. Progent can assist you to move to SCOM 2016 from older releases of Operations Manager or from other monitoring products, or combine a variety of monitoring tools into a cohesive infrastructure management ecosystem. Progent can also show you how to extend your SCOM 2016 scope to include infrastructure based in public clouds including Microsoft Azure and Amazon AWS.
ProSight Reporting Infrastructure Monitoring Consulting
ProSight Reporting SentinelOne Remote Network Monitoring Technical Consultant
ProSight Reporting is an expanding family of in-depth reporting utilities created to integrate with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Support Outsourcing SCCM 2016 and Exchange 2016
Configuration Configuration Manager 2016
System Center Configuration Manager 2016 automates application and device deployment across multiple sites, simplifies compliance settings control, keeps track of network resources, protects against company data leakage, provides health reporting, enables safe self service, and offers a single point of control for administering mixed-OS ecosystems based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud experts can assist you with any aspect of designing, installing, using and troubleshooting a SCCM 2016 deployment for on-premises, cloud-based, or hybrid networks.
Les Kent has a 35-year history of successful network integration, corporate management, marketing, and operations. He has shown a knack for creating elegant information technology solutions during his time as as a network designer, software developer, project manager, implementation expert, and problem solver for small companies, new ventures, and major corporations.
Support Services Citrix XenDesktop VDI
Citrix VM desktops Online Troubleshooting
For desktop virtualization, Progent can provide the expertise of a Citrix-certified XenDesktop consultant who can help your company to plan a XenDesktop environment that improves the business value of your IT system; configure XenDesktop technology with your servers, end-user computers, and peripherals; upgrade your existing desktop virtualization software to the latest releases of XenDesktop; and provide advanced remote troubleshooting. Progent can also train your network managers to adhere to industry leading practices to maintain your XenDesktop solution effectively.
Power BI Sharing Developer Firms
Power BI and SSAS Design Firms
Progent's Power BI experts can assist your business to plan, deploy, maintain, update or debug your Power BI solution. Progent can also help you to organize your source data for Power BI visualizations. Progent can show you how to build and administer an on-premises, cloud based, or hybrid network model to run Power BI.
After Hours Cisco Virtual Private Network Consulting
Support Services Cisco RADIUS Security
Cisco's security and offsite connectivity solutions for small to medium sized companies represent a full array of manageable protection products to help you safeguard your wired and wireless information system. Cisco's VPN product family includes switches, firewalls, intrusion detection systems, and VPN access concentrators. Progent's expert consulting staff includes experienced specialists with Cisco Certified Internetwork Expert and Cisco Certified Network Professional certifications who can help your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection technologies that fit most closely with your business goals.
Consultants Windows Server 2022 High Availability
Windows Server 2022 migration Technical Support Services
Progent's certified Windows Server 2022 experts can help your company to design and carry out a cost-effective migration to Windows Server 2022 using a self-hosted system architecture or a hybrid deployment model that integrates cloud-hosted Windows Server on Azure with an on-prem implementation of Windows Server 2022.
Consultant Services SharePoint 2016 Migration
SharePoint 2016 Hybrid Remote Support Services
Progent's Microsoft-certified SharePoint consultants can provide affordable online and on-premises expertise, application development, and debugging services for organizations of all sizes who want to migrate to SharePoint 2016 or SharePoint Online from earlier releases of SharePoint.
MAS 90 Design Firms
Microsoft Dynamics NAV Applications Consultant
In addition to offering access to Microsoft Dynamics GP (Great Plains) specialists, Progent has consultants experienced in Dynamics AX (Axapta), Dynamics NAV, Dynamics SL (Solomon), Dynamics RMS, Macola ERP, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent offers programming, troubleshooting, management help, upgrade assistance, and one-on-one or group webinar training classes customized to address your specific requirements. Progent's consultants also can show you how to integrate and maintain a protected, robust server and communications foundation to run your ERP, MRP and accounting solutions.
ADSL2+ Engineer
ISP Selection Specialist
Progent offers access to the affordable services of online Internet connectivity experts to assist your organization to evaluate or update your ISP services so your Internet access solution matches your business needs. Services provided by Progent's engineers include evaluation of your current bandwidth utilization, vendor and plan analysis and ordering, network provisioning, and managing a smooth move to a different carrier and/or service arrangement. Provisioning can include optimizing current routers and configuring new ones, implementing firewalls, and upgrading dependable Border Gateway Protocol architectures.
Immediate Small Office Small Business Network Consulting
Small Office Information Technology Consultants
For over two decades, Progent's consultants have delivered budget-friendly IT planning, configuration, troubleshooting, cybersecurity, and development for networks of all sizes.
Specialist Cisco EWC for Catalyst 9100 AP
Online Help Catalyst 9100 Series Access Point
Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E Wireless Access Point experts can provide affordable remote and on-premises help for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points.
Exchange Server 2016 Migration Planning IT Services
Exchange Server 2016 Migration Consultant
Progent can assist your business in all facets of your upgrade to Exchange Server 2016 such as designing high availability (HA) system topology for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2; moving mailboxes; Hyper-V strategy; determining mass storage capacity required for your virtual machines (VMs), databases and log files; configuring hardware load balancing for fault-tolerant CAS services; planning, building and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Technology Consulting Services Microsoft Exchange
Exchange Server 2000 Upgrade Online Support
Progent is one of the most qualified network support firms for integrating email and messaging systems powered by Microsoft Exchange 2000. Progent specializes in helping small companies derive all the benefits of Exchange Server 2000 under typical scenarios such as upgrading from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 Server administration.
Power BI Pro Design Firms
24/7 Power BI on Azure VMs Programming Company
Progent's Power BI consultants can assist you to plan, deploy, manage, enhance or troubleshoot your Power BI solution. Progent's database experts can assist you to organize your source data for Power BI visualizations. Progent can help you build and manage an onsite, cloud, or hybrid network model to run Power BI.
Specialist Hyper-V Security
Online Consulting iPhone Security
ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware.
Award Winning Shared Help Desk Ticketing On-site Support
Extended Call Desk IT Consultant
Progent's Co-managed Call Center service makes it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around ConnectWise Manage, the leading shared professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Windows Server 2012 R2 Storage Spaces Technology Consulting Services
Microsoft Experts Windows Server 2012R2 Active Directory Consultant
Progent's Microsoft-certified consultants can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, develop test environments and rollout strategies, optimize your infrastructure for local, multi-location, private or public cloud-based, and partial-cloud datacenters, educate your IT support team, develop an enterprise-wide security plan, streamline network management, help with application development, and build and validate a disaster recovery/business continuity plan.
Consulting Services Citrix desktop virtualization
Citrix XenDesktop Consultants
For desktop virtualization, Progent offers the expertise of a Citrix-certified XenDesktop consultant who can assist your company to plan a XenDesktop solution that maximizes the business value of your information system; integrate XenDesktop software with your physical and virtual servers, end-user computers, and printers; migrate your existing virtual desktop software to current releases of XenDesktop; and provide comprehensive online technical support. Progent can also instruct your IT staff to follow best practices to maintain XenDesktop efficiently.
Consultancy ProSight Managed IT Services
Emergency Engineer Managed IT Services
Progent's ProSight portfolio of managed services are intended to offer organizations who have minimal in-house network support staffs with low-cost access to enterprise-class management platforms and technical experts. Benefits of the ProSight line of managed services include fixed IT management costs, automation of common management tasks, ongoing adoption of new information technology, graceful migration from older technology to up-to-date solutions, close fit between information technology with business goals, access to veteran IT consultants, and freeing up management to focus on business issues rather than ever-changing information technology.
Technical Consultant Windows Server 2019 USB Drive Witness
Top Quality Windows Server 2019 Cluster Operating System Rolling Upgrade IT Consulting
Progent's certified Windows Server 2019 consultants can help your organization to plan and implement a cost-effective migration to Windows Server 2019 using existing deployment architecture or a new cloud-based or hybrid model. Microsoft Windows Server 2019 offers major enhancements in capacity, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud integration, resilience, and Linux support.
Microsoft 365 Gmail migration Information Technology Consulting
Remote Consulting Exchange Online Archiving
Microsoft allows you to create transparent hybrid ecosystems that integrate Microsoft 365 and local Exchange systems. This allows you to have specific mailboxes hosted on your corporate datacenter and other mailboxes resident on Microsoft 365. Progent's certified Exchange consulting team can assist you with any phase of designing, implementing and troubleshooting your hybrid Microsoft 365 Exchange network. Progent's Exchange specialists can deliver as-needed expertise to help you through stubborn technical issues and also offer extensive project management outsourcing to make sure your hybrid Exchange initiative is successfully completed on schedule and within budget.
Georgia Designers
North Dakota Network Support Companies
Progent's Technical Response Center (TRC) provides low-cost national extended hours remote troubleshooting for IT networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support professionals provide extended hours phone support and remote direct computer connection to troubleshoot and resolve technical problems quickly and economically.
24/7 Information Risk Assessment Engineers
Information Risk Assessment Consult
Progent has put together two ultra-affordable service packages intended to enable small companies to receive an impartial security evaluation from a certified security engineer. With Progent's External Network Security Inventory Scan, an engineer administers an extensive examination of your network from beyond your company firewall to uncover possible risks in the security profile you expose to the public. With Progent's Internal Security Inventory Checkup, a certified security professional executes a system scan from a secure machine inside your firewall to determine the risk to internal assaults. The two security inventory services are configured and executed from a secured remote location.
Exchange 2007 Outsourcing
Onsite Technical Support Microsoft Exchange
Progent's expert support team can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 migration strategy that minimizes productivity disruption, simplifies ongoing service requirements, and makes your Exchange 2007 Server easy to administer. For complex multi-server or multi-location migrations, Progent has the knowledge and experience to finish your move rapidly and affordably. Progent's Exchange Server 2007 help, troubleshooting, and design services include assistance with the integration of outside vendor enhancements of Exchange 2007 Server and the creation of unified messaging solutions powered by Exchange 2007 Server.
Hornetsecurity Altaro VM Backup Deduplication Support Services
Hornetsecurity Altaro VM Backup Integration Technology Consulting Services
Altaro VM Backup from Hornetsecurity offers small businesses a reliable and affordable solution for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for local, remote, multi-site, and cloud architectures and also supports low-cost backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of online or onsite services to help you to design, deploy, manage and debug a comprehensive backup and disaster recovery system powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup software.
24x7 Ryuk ransomware recovery Professionals
Immediate Nephilim ransomware recovery Consultant
Progent's seasoned ransomware recovery consultants can help your business to reconstruct an IT network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
Office for Mac Technology Consulting Services
Apple Mac and Windows Network Engineer
Microsoft Office for Mac allows Mac users to run the industry's most popular office productivity applications. Progent's Apple-certified Mac consultants can help you configure Mac Office on a mixed-platform environment that incorporates Apple OS X and Windows-powered platforms so that Macintosh users can access the latest capabilities of Word, Excel, PowerPoint and Entourage for Mac in order to share data and system resources with colleagues who run Microsoft Windows. Progent's engineers have experience with both Apple Macintosh and Windows platforms and can support networks that mix Apple Macintosh with Microsoft Windows computers with complete resource sharing, or environments which carefully restrict collaboration between Apple Mac and Windows users.
9800-40 wireless controller Help and Support
5520 wireless controller Consultant
Cisco's Catalyst family of Wi-Fi controllers simplify the management of Wi-Fi LANs by unifying the configuration and control of wireless access points, tuning wireless throughput by limiting the effect of RF congestion, enhancing wireless availability with rapid failover, and strengthening data security by detecting threats and analyzing network traffic according to user type and location. Progent's Wi-Fi consultants can assist you to deploy Cisco wireless LAN controller appliances to manage wireless networks of all sizes. Progent can assist you to maintain and debug your existing Cisco-based Wi-Fi environment or carry out an efficient migration to Cisco's latest wireless controller solutions.
Access to External Support Databases System Consulting
Best Practices Network Support Consulting
Progent's team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional experience, at the front lines of IT support, executing a broad range of IT projects for a large mix of clients. Every Progent consultant shares a proven set of individual best practices which are incorporated into shared leading practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class technical help, but also a support engineer with proven methods for using computer knowledge to solve real-world IT problems rapidly.
Duo Two-factor Authentication On-site Technical Support
Duo MFA and Single Sign-on (SSO) Technology Consulting
Progent's Duo service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other personal devices.
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