Progentís IT outsourcing support offerings for small businesses feature designing Windows XP, .NET, and Microsoft BackOffice environments, managing upgrades to Windows XP, Windows 2003 Server, Active Directory, and Microsoft Exchange Server 2003, Help Desk Call Center, remote and on-site repair, resolving stubborn integration problems, and producing a company-wide security plan. Progent can help you maximize system reliability and performance with fault-tolerant technologies, redundant network topology, and proactive network monitoring. Progent also provides project management assistance for large-scale migrations and can help with requirements definition, resource inventory, bill of materials production, vendor selection, purchasing coordination, and complete documentation. Progentís computer outsourcing service also features training for office productivity products such as Office XP.

Additional Topics of Interest

Consultant Services for Microsoft Exchange 2007
IT Consultants Kansas City, MO

Progent's expert support team can help you define and deploy an efficient in-place Exchange Server 2007 migration plan that minimizes network downtime, reduces ongoing support demands, and makes your Exchange Server 2007 easy to manage. For complex multi-server or multi-location migrations, Progent offers the knowledge and experience to complete your move quickly and economically. Progent's Microsoft Exchange Server 2007 support, repair, and design offerings include assistance with the integration of outside vendor add-ons to Exchange Server 2007 and the creation of unified messaging solutions based on Exchange 2007 Server.

IT Outsourcing Model Whitepapers
IT Outsourcing Example Whitepapers

Progentís IT outsourcing packages offer affordable computer support for medium-size corporations. Whether it includes planning system infrastructure, creating an internal Help Desk or using an outside one, rolling out an updated email platform, monitoring your network, or creating a web-based business application, outsourcing your IT technical services can smooth out expenses and minimize uncertainties, allowing IT support expenses to increase in a more linear and manageable manner than is feasible by assembling a bulky, all-purpose in-house IT staff. Progentís Outsourcing White Paper and flyers show how Progent can help you create a secure and highly available system architecture for your critical Windows-based business software such as Windows Server 2008, Exchange Server, and Microsoft SQL Server.

Help Desk Consultants
St. Louis, MO Onsite Technical Support

Progent's Virtual Help Desk support services are an integrated extension of your internal IT support organization. This can include high-end call center services such as a special phone number with custom greeting. Progent can also rout calls directly to staff members who are specifically provisioned and trained to handle your needs. Also, Progent's Help Desk staff can use trouble tickets with any customer trouble ticket software for seamless integration with your in-house network services organization. Benefits of Progent's Virtual Network Support Helpdesk services include professional Microsoft and Cisco Help Desk expertise the moment you call, transparent expansion of your internal resources, front-line help for critical client problems, and by-the-minute billing.

Cisco VoIP Phones and Jabber Support Outsourcing
Cisco VoIP Phones and Jabber Online Support in Grand Rapids

Progent's Cisco certified network infrastructure experts can provide high-level support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover systems.

ProSight Email Data Leakage Prevention Technology Professional
Consultant Anaheim, CA

Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to deliver web-based control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall.

Solaris-Windows Upgrade
Sun Solaris Upgrade Consultant in Baton Rouge, Louisiana

Progent can assist you to design and implement an efficient transition from a Solaris-powered IT environment to a network powered by MS Windows and suited for running Microsoft's popular office productivity products, business applications, and software development platforms. Progent's Solaris, Windows and Cisco consultants and software development specialists can help you guard your information and reduce productivity disruption by designing an efficient transition plan that preserves your existing investments in Solaris software and technology. UNIX-to-Windows migration support services offered by Progent include evaluation of existing environment, transition strategy and validation, Exchange migration support, data and application software migration, and processor and media migration and consolidation.

Security Audits for Oracle database administration
Database Administration Specialists in Minneapolis, Minnesota

Progentís expert software programmers, relational database designers, and project management consultants can help large businesses to complete development projects for Microsoft Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include fast access to veteran program managers for high-level planning and program co-ordination or Progent can assist clients plug expertise gaps by offering relational database designers and programmers experienced in developing line-of-business applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint experts can help businesses to integrate SharePoint with other data sources such as Microsoft SQL and Excel to build data-driven intranets and portal sites. Progent also offers experience with web development technologies and can help clients to create, expand, troubleshoot, or port web-based applications to take advantage of the latest advances in web technology.

Consultant Services for Cisco VoIP Phones and Collaboration
Support Services for Cisco VoIP Phones and Unified Communications

Progent's Cisco CCIE-certified IP phone and video IP phone experts can help you to configure, manage, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from discontinued Voice over IP devices to the latest media phones. Progent's consultants can also assist you to integrate your VoIP phones and video IP phones with Unified CM, originally known as CallManager, or with Cisco Unified CM Express to create a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Cisco Unified Communications Manager applications like Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent can provide expertise with any facet of Cisco IP Phone integration including reviewing dial plans, setting up SIP gateways, installing Cisco ISR routers with CUBE internetworking support, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for high availability.

Exchange 2016 Collaboration Computer Consultant
Technical Consultant in Wisconsin

Progent can help you in any and all facets of your migration to Microsoft Exchange Server 2016 including designing high availability infrastructure for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; determining storage capacity required for your virtual machines (VMs), databases and logs; configuring hardware load balancing for fault-tolerant CAS services; planning, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

© 2002- 2019 Progent Corporation. All rights reserved.

  • On-site Support
  • Network Consultant for Microsoft Office in Lubbock, TX
  • Microsoft Office Specialists in San Rafael
  • Microsoft Office System Remote Consulting Santa Rosa, California
  • Boston Network Integration
  • Microsoft Office 2003 Help and Support

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