Onsite Service Available in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks

Citrus Heights and Roseville area small businesses take advantage of IT outsourcing to cut network maintenance expenses and increase the business value of their information networks. Outsourcing gives small companies fast and consistent access to computer service experts without requiring that companies take on the burden of managing a large in-house IT support staff. IT outsourcing frees your company to concentrate on strengthening your core business without giving up high-quality IT support.

At one time, IT outsourcing for small businesses was considered unaffordable for the small business and unprofitable for the IT service provider. As a result, small companies were underserved by third-party support organizations. Now IT outsourcing is experiencing dramatic growth among small companies who wish to:

  • Keep management focused on core business issues
  • Control head count and IT operating expenses
  • Free up in-house personnel to work on line-of-business tasks
  • Gain timely access to world-class network engineers
  • Find an appropriate mix of external technical expertise and internal IT support
Progent's outsourcing services offer the flexibility to be affordable and effective for small businesses who can't justify adding internal head count or committing to expensive third-party service providers but who are also reluctant to trust their entire business network to the skill and availability of an individual consultant.

Progent can provide small and midsize companies a variety of IT outsourcing options highlighted on Progent's web site. Below links contain details some of the services and benefits Progent can provide for companies in the Citrus Heights area:

Hybrid Cloud Solutions Planning and Deployment
Progent's hybrid cloud solutions consultantscan provide advanced remote support to help organizations of any size to connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective hybrid ecosystems that can include Windows and Linux operating systems and apps in hybrid network models that combine physical IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging.

Cisco Unity Connection and Unity Express (CUE) planning, deployment and troubleshooting
Cisco Unity Connection, an integrated extension of Cisco Unified Communications Manager, is a converged voicemail solution that facilitates teamwork by providing flexible set of alternatives for accessing calls and messages within an environment that is simple to deploy and maintain. Unity Connection lets you read and manage your voice messages from your email inbox, web browser, Jabber, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Express (CUE), available in select Cisco ISR routers, provides affordable voicemail, integrated messaging, interactive voice response (IVR), and greeting functions for small to mid-size businesses (SMBs) and corporate branch locations with as many as 500 voice mailboxes. Progent's Cisco-certified CCIE consulting experts offer Unity Connection and Unity Express (CUE) integration and troubleshooting services to make sure your voice messaging solution delivers significant business advantage.

Microsoft SCCM 2012 and SCCM 2016 Support
Progent's Microsoft-certified consultanting team can provide Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize and simplify the administration of your desktops and web-facing mobile devices. Progent can assist you to migrate smoothly to SCCM 2016 from an older change management platform or assist you to enhance your existing SCCM 2016 ecosystem to support your changing business needs.

ProSight Virtual Hosting and Management Services
Progent's ProSight Virtual Hosting and management service offers complete hosting of a small or mid-size organization's production servers in a solution that delivers the highest level of availability and expandability and is in addition easy to migrate to another host. Progent's Private Cloud hosting and management options are built upon proven virtualization platforms that allow small companies with mixed- platform environments to save significantly on the costs of capital investments, system maintenance, and IT administration while benefiting from world-class fault tolerance and an unmatched degree of vendor flexibility. Find out more about Progent's ProSight portfolio of managed services for small organizations.

ProSight Network Management Outsourcing
Progent offers a selection of affordable, flat-rate managed services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all key areas of information technology including email content filtering, behavioral-based threat defense, patch management, cloud-based backup and disaster recovery, network infrastructure management, virtual machine hosting, and network infrastructure documentation management. To read Progent's eBook on the benefits of ProSight managed services for small and mid-size businesses, click:10 Benefits of ProSight Managed IT Services.

ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable and more secure Active Directory environment. Both versions also offer the ongoing advantages of state-of-the-art remote network monitoring and management technology. These benefits can include easier management, better compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. To learn more about ProSight Network Audits and to see sample reports, go to ProSight Network Audits.

Apple macOS and OS X Assistance
Progent's consultants can provide Apple macOS and OS X clients a variety of services including remote Mac desktop help, expertise with Mac applications, Office 365 Outlook for Mac and Exchange expertise, Apple macOS and OS X protection and network infrastructure engineering, integration between Apple macOS and OS X and Windows networks, and individual training. For IT systems based exclusively on Mac or for systems incorporating a combination of Apple macOS and OS X, Linux, and MS Windows-based servers and workstations, Progent has the background and knowledge to handle the complexity of architecting, installing, and supporting an IT infrastructure that is reliable, protected, fast, and aligned with your business goals.

Unified CM integration and troubleshooting
Cisco Unified Communications Manager (CUCM), formerly branded CallManager, acts as the center of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Unified Communications Manager Express offer a borderless IP-PBX solution by integrating tightly with unified messaging applications that include Cisco Unified CM IM and Presence Service, Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent's CCIE-certified CUCM experts can assist with any facet of Unified CM setup and troubleshooting in areas such as integrating Voice over IP phones and desktop video IP phones, designing dial plans, integrating SIP PSTN trunks and CUBE internetworking, deploying ISR G2 routers with CUBE support, creating UCS server failover solutions for high availability, and integration with Exchange Server.

Oracle Database Administration Support
Progent can provide affordable access to an Oracle consultant for Oracle DBA support or an Oracle application developer. Progent can help your business to develop efficient mechanisms for critical Oracle database administration tasks such as database tuning, backup and restore strategies, and information protection, or mentor your IT personnel how to follow industry best practices for simplifying major administration tasks. Progent can also provide the support of a PL/SQL developer to help your company to design, test, troubleshoot, or migrate Oracle applications that can vary from forms to data-driven web commerce sites. Progent has experience using SQL Developer, SQL *Plus, and JDeveloper and can assist you to tune existing SQL programs using Oracle's SQL Access Advisor.

Progent White Paper: Benefits of Outsourcing
Progent has produced a white paper that explains the advantages a small business can realize by outsourcing IT support services. To read this white paper and find out the reasons outsourcing can control costs, simplify management, and maximize productivity, click Small Business IT Outsourcing White Paper.

Progent offers on-premises network help, phone-based consulting services, and optional round-the-clock emergency assistance in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks and cities throughout the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, or Fair Oaks and you need computer help, information technology outsourcing, or high-level expertise from a certified Progent engineer, call 916-910-1200 or visit Contact Progent.
















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