Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

Northern California Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the San Francisco Bay Area, the California Central Valley, and the Monterey Peninsula.

Northern California Onsite IT Consulting
Progent locations in Northern California

City Street Address Contact Information
San Jose, CA
Headquarters
2570 N. First Street
2nd Floor
San Jose, California 95131
Sales Phone: 408-240-9400

Link: San Jose Network Support Services
Fremont, CA 37053 Cherry Street
Newark, California 94560
Sales Phone: 510-933-0400

Link: Fremont Network Support Services
Hayward, CA 26250 Industrial Blvd
Hayward, California 94545
Sales Phone: 510-300-1400

Link: Hayward Network Support Services
Oakland-Berkeley, CA 1300 Clay Street
Oakland, California 94612
Sales Phone: 510-899-7400

Link: Oakland-Berkeley Network Support Services
Palo Alto, CA 3790 El Camino Real
Palo Alto, California 94306
Sales Phone: 650-543-0400

Link: Palo Alto Network Support Services
Petaluma, CA 755 Baywood Drive
2nd Floor
Petaluma, California 94954
Sales Phone: 07-559-7400

Link: Petaluma Network Support Services
Pleasanton, CA 4695 Chabot Dr
Suite 200
Pleasanton, California 94588
Sales Phone: 925-621-2400

Link: Pleasanton Network Support Services
Roseville-Citrus Heights, CA 6520 Lonetree Blvd
Rocklin, California 95765
Sales Phone: 916-910-1200

Link: Roseville Network Support Services
Sacramento, CA 1100 N Market Blvd
Sacramento, California 95834
Sales Phone: 916-273-1400

Link: Sacramento Network Support Services
San Francisco, CA 388 Market Street
San Francisco, California 94111
Sales Phone: 916-273-1400

Link: San Francisco Network Support Services
San Jose, CA 2570 N. First Street
2nd Floor
San Jose, California 95131
Sales Phone: 408-240-9400

Link: San Jose Network Support Services
San Mateo, CA 1900 S Norfolk
Suite 350
San Mateo, California 94403
Sales Phone: 650-931-2400

Link: San Mateo Network Support Services
San Rafael, CA 700 Larkspur Landing Cir
Larkspur, California 94939
Sales Phone: 415-526-1400

Link: San Rafael Network Support Services
Santa Cruz, CA 1414 Soquel Ave
Santa Cruz, California 95062
Sales Phone: 831-600-4300

Link: Santa Cruz Network Support Services
Santa Rosa, CA 131 Stony Circle
Santa Rosa, California 95401
Sales Phone: 707-303-4400

Link: Santa Rosa Network Support Services
Vacaville, CA 3336 N Texas St
Fairfield, California 94533
Sales Phone: 707-470-1313

Link: Vacaville Network Support Services
Walnut Creek, CA 1261 Locust St
Walnut Creek, California 94596
Sales Phone: 925-362-2400

Link: Walnut Creek Network Support Services

IT outsourcing provides small businesses in the Santa Cruz area with the opportunity to save money on IT support while improving the business value of their information system. IT outsourcing gives your company access to skilled consultants without requiring the costly expansion of your full-time IT staff. By outsourcing IT services, your management can concentrate more on business issues while network support worries are handled by dedicated, experienced and certified professionals.

Because of its cost-effectiveness, IT outsourcing among small businesses has grown dramatically in recent years. This growth has been brought about largely by a combination of highly leveraged support technologies and highly flexible outsourcing programs. Surveys highlight a number of key reasons that motivate small businesses to outsource IT services:

  • Improve company focus
  • Reduce operating costs
  • Free up internal technical resources
  • Provide reliable access to experienced IT consultants
  • Ensure the availability of network support experts
  • Add technical know-how not available in-house
Progent has years of experience delivering IT outsourcing solutions to small businesses. This experience allows Progent to offer your business an optimal IT outsourcing program that matches both your budget and your operational needs. Progent's IT outsourcing services are affordable and flexible. You do not have to sign a long-term contract or commit to minimum retainers for support services provided during regular business hours.

Progent can deliver small and midsize organizations a broad range of IT support services highlighted on Progent's web. The following links contain details a few of the support services and advantages Progent can provide for companies in the Santa Cruz area:

MS Exchange 2013 DAG Expertise
A Database Availability Group known as a DAG is the foundation of high availability (HA) and resilience for Microsoft Exchange Server 2013 Mailbox (MBX) servers. First offered in Exchange 2010, a DAG is a group of up to 16 MBX servers where any DAG server can contain a copy of an Exchange mailbox database from any other server in the group. DAG servers cooperate with one another to recover unassisted from failures that impact MBX databases. Progent's certified Exchange consultants offer DAG support services to assist your organization to design, install and administer an HA environment for your Exchange 2013 mailboxes. Also, Progent's Exchange Server 2016 consultants can help you move your Exchange 2013 DAG deployment to Exchange 2016 Server.

Android Smartphone Integration
Progent's Android smartphone and tablet integration consulting have extensive experience providing remote and on-premises assistance for businesses of any size who want to incorporate Android phones and tablets into their IT networks so that users can be productive from virtually anywhere. Progent has the breadth of skills to solve network issues that span numerous vendors and that entail a mix of older and current technology. Progent provides cost-effective online technical support to assist you with any facet of designing, implementing, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can provide as-needed technical support to help you to handle especially stubborn technical issues, or Progent can provide outsourced or co-sourced project management services to ensure that you finish strategic network initiatives on time and on budget. Progent can assist with local, cloud-based, or hybrid network environments and offers support for all major operating systems, apps, management utilities and network infrastructure. Progent also can provide specialized group or one-on-one training sessions to help you manage and operate Android phones to maximize their business value.

Unified Communications Manager planning, deployment and troubleshooting
Cisco Unified Communications Manager, formerly named CallManager, functions as the heart of Cisco's collaboration solution. Unified Communications Manager and Unified CM Express provide an advanced IP-PBX by integrating closely with apps that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's Cisco-certified Cisco Unified CM experts can assist with any facet of CUCM configuration and debugging in areas such as integrating Voice over IP phones and video phones, designing dial plans, integrating SIP trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE networking support, creating Cisco UCS server clustering systems for survivability, and integration with Microsoft Exchange Server.

Lync 2013 Consultants
Microsoft Lync Server 2013, now called Skype for Business, enables organizations of all sizes to create a manageable and secure communications ecosystem that permits a BYOD computing model with instant messaging, presence, audio/video and web conferencing with application sharing and whiteboard, as well as IP and PSTN telephony enabled for a wide range of desktop and handheld endpoints. Progent's Microsoft-certified Lync Server 2013 consultants can help your company to assess the business benefits of Lync Server 2013, create an on-premises, cloud-based (via Microsoft Lync Online) or hybrid model appropriate for your present and long-term goals, deploy Lync 2013 in a way that expedites your ROI, and deliver live online and onsite training to your IT team and users. Progent offers expertise in critical pieces of a Lync 2013 deployment including Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to integrate Lync 2013 with popular Office and Office 365 applications including Outlook, Excel and PowerPoint.

Cisco Wireless VoIP Phone Solutions
Creating solutions with Cisco's wireless IP phones usually requires that you set up and fine tune many components of your wireless infrastructure including APs, routers and switches, wireless LAN controllers, and call management software. Progent's Cisco wireless IP phone configuration experts can provide online and onsite assistance to help your organization create and manage a Cisco wireless IP phone solution by delivering services that range from troubleshooting the set up of an IP phone or access point to providing project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of an entire campus.

Apple iPhone and iPad Integration
Progent's iPhone and iPad integration consultants offer affordable online consulting to help your business to design, configure, and fix any facet of your iOS and Windows integration solution and is available for quick tasks to help you get past specific technical bottlenecks or long-term engagements to help you finish large-scale projects on schedule and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid environments and can help you build or support a highly available, secure and scalable infrastructure that aligns with your computing model. Progent also offers remote or on-premises training to show you how to manage and use your iPhones and iPads in a safe, collaborative environment that optimizes the strategic value of your information system.

CRISC-certified Risk Management Expert
The Certified in Risk and Information Systems Control (CRISC) program was initiated by ISACA in 2010 to verify an IT professional's ability to design, deploy, and support information system controls to mitigate network risk. Progent can provide the expertise of a CRISC-certified risk management expert to assist you to develop and execute a risk management strategy based on industry best practices promoted by CRISC and geared to align with your company's risk appetite, business goals, and IT budget.

Microsoft Windows 8.1 Integration
Progent's certified Windows 8.1 consulting experts can provide a variety of consulting services to help organizations of all sizes to support, manage, and repair environments that include desktops, laptops, tablets, or Windows phones based on Microsoft Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration assistance.

System Center Data Protection Manager 2016 Consulting
System Center 2016 Data Protection Manager (SCDPM 2016) offers small to medium-size businesses near-continuous backup and easy recovery capabilities for Microsoft-based environment. Data Protection Manager 2016 offers application-aware backup for key platforms such as SQL Server, Exchange and SharePoint Server, backs up Windows and Linux virtual machines, works with VMs hosted by Windows Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified Data Protection Manager 2016 consulting experts can help you to design, implement, administer, and repair a multi-site backup/recovery solution built around System Center 2016 Data Protection Manager. Progent can help you to upgrade from an older version of DPM or from an outdated solution, and Progent can tune your SCDPM 2016 ecosystem for on local, hosted, cloud or hybrid deployment models. Progent offers remote or onsite consulting expertise and can deliver occasional guidance to help you through technical bottlenecks or provide end-to-end project management support to make sure you finish your Data Protection Manager 2016 initiative on schedule and on budget.

White Paper: Outsourcing Advantages
Progent has put together a white paper that summarizes the advantages a small business can derive from outsourcing IT support functions. To view this summary and find out how outsourcing can conserve expenses, simplify management, and maximize productivity, visit Small Business Information Technology Outsourcing Benefits.

Progent can deliver onsite IT assistance, remote consulting support, and optional round-the-clock emergency assistance in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola and other cities throughout the Monterey Peninsula, the San Francisco Bay Area, and the California Central Valley.

If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you are looking for computer support, information technology outsourcing, or high-level expertise from a certified Progent consultant, call 831-600-4300 or visit Contact Progent.
















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