Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Northern California Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the San Francisco Bay Area, the California Central Valley, and the Monterey Peninsula.

Northern California Onsite IT Consulting
Progent locations in Northern California

City Street Address Contact Information
San Jose, CA
Headquarters
2570 N. First Street
2nd Floor
San Jose, California 95131
Sales Phone: 408-240-9400

Link: San Jose Network Support Services
Fremont, CA 37053 Cherry Street
Newark, California 94560
Sales Phone: 510-933-0400

Link: Fremont Network Support Services
Hayward, CA 26250 Industrial Blvd
Hayward, California 94545
Sales Phone: 510-300-1400

Link: Hayward Network Support Services
Oakland-Berkeley, CA 1300 Clay Street
Oakland, California 94612
Sales Phone: 510-899-7400

Link: Oakland-Berkeley Network Support Services
Palo Alto, CA 3790 El Camino Real
Palo Alto, California 94306
Sales Phone: 650-543-0400

Link: Palo Alto Network Support Services
Petaluma, CA 755 Baywood Drive
2nd Floor
Petaluma, California 94954
Sales Phone: 707-772-1334

Link: Petaluma Network Support Services
Pleasanton, CA 4695 Chabot Dr
Suite 200
Pleasanton, California 94588
Sales Phone: 925-621-2400

Link: Pleasanton Network Support Services
Roseville-Citrus Heights, CA 6520 Lonetree Blvd
Rocklin, California 95765
Sales Phone: 916-910-1200

Link: Roseville Network Support Services
Sacramento, CA 1100 N Market Blvd
Sacramento, California 95834
Sales Phone: 916-273-1400

Link: Sacramento Network Support Services
San Francisco, CA 388 Market Street
San Francisco, California 94111
Sales Phone: 415-321-5400

Link: San Francisco Network Support Services
San Jose, CA 2570 N. First Street
2nd Floor
San Jose, California 95131
Sales Phone: 408-240-9400

Link: San Jose Network Support Services
San Mateo, CA 1900 S Norfolk
Suite 350
San Mateo, California 94403
Sales Phone: 650-931-2400

Link: San Mateo Network Support Services
San Rafael, CA 700 Larkspur Landing Cir
Larkspur, California 94939
Sales Phone: 415-526-1400

Link: San Rafael Network Support Services
Santa Cruz, CA 101 Cooper St
#4526
Santa Cruz, California 95062
Sales Phone: 831-824-2134

Link: Santa Cruz Network Support Services
Santa Rosa, CA 131 Stony Circle
Santa Rosa, California 95401
Sales Phone: 707-303-4400

Link: Santa Rosa Network Support Services
Vacaville, CA 3336 N Texas St
Fairfield, California 94533
Sales Phone: 707-470-1313

Link: Vacaville Network Support Services
Walnut Creek, CA 1261 Locust St
Walnut Creek, California 94596
Sales Phone: 925-362-2400

Link: Walnut Creek Network Support Services

Small businesses in Contra Costa County adopt IT outsourcing in order to control IT budgets and improve productivity. IT outsourcing offers small companies the ability to work regularly with expert consultants without having to hire additional full-time IT staff. Outsourcing lets you focus on strategic business issues rather than constantly dealing with network management and support.

Small businesses are becoming increasingly attracted to IT outsourcing because they feel growing pressure to contain IT budgets and to optimize the productivity of their information system. According to surveys, small businesses expect IT outsourcing to:

  • Focus management on vital business issues
  • Reduce operating costs and improve productivity
  • Free up internal resources
  • Provide access to experienced IT consulting professionals
  • Supplement in-house resources with outside experts
With many years of experience offering IT outsourcing to small businesses, Progent can provide IT outsourcing solutions that match your specific needs. Progent does not require a long-term contract and does not charge a retainer free for support services provided during regular business hours. You pay only for services delivered. The range and depth of expertise represented by Progent's large team of consultants allows Progent to offer more consistent and effective service than is possible for individual consultants, small consulting firms. or consumer-focused support arms of major computer makers.

Progent can provide small and midsize businesses a broad range of IT support services featured on Progent's web. The following links describe a few of the services and advantages Progent offers for companies in Contra Costa County:

Business Intelligence Reporting Consulting Services
Progentís BI reporting consultants offer remote and on premises expertise to help you with any phase of business intelligence (BI) reporting from troubleshooting or modernizing applications to designing and deploying an advanced business intelligence environment. Progent's management reporting experts can assist your company to support your current BI system, assist you to upgrade reports from a discontinued reporting product to a modern one, and deliver as-needed remote mentoring to meet your specific requirements. Progentís business reporting and analytics consultants can provide experience in the leading business intelligence reporting and visualization tools including Microsoft's SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools including Power Pivot, Power Query and Power View, Report Designer and Report Builder.

Cisco VoIP Phone and Video IP Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can assist your business to configure, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from discontinued Voice over IP devices to the newest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Unified CM, formerly named CallManager, or with Unified CM Express (CME) to create a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified CM apps that include Unified CM IM and Presence Jabber, Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent can provide support with all aspects of Cisco VoIP Phone integration including designing dial plans, solving IP phone registration issues, integrating SIP PSTN trunks and CUBE internetworking, deploying ISR routers with CUBE internetworking support, and creating UCS server clustering and Cisco Survivable Remote Site Telephony solutions for survivability.

Juniper Consulting
Progent's Juniper Networks-certified network consultants can help your company to plan and deploy Juniper Firewall and VPN technology, optimize and troubleshoot your network infrastructure, and migrate efficiently from outdated devices to current releases. Progent's Junos OS consultants can provide expertise with Juniper's flagship network control software to help your business to simplify the management and improve the protection of your Juniper VPN appliances and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS operating system products and can assist you manage networks that include a mix of Juniper's software platforms.

SyteLine/Infor CloudSuite Industrial ERP Consulting Services
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that embodies more than 25 years of background helping manufacturing, distribution and service companies to simplify supply chains and streamline critical business processes to get products to market fast and meet customer commitments consistently. Progent can provide the skills of an ERP consultant with more than 20 years of background working with the SyteLine/CloudSuite Industrial product family. Progent offers remote or on-premises consulting that can range from as-needed guidance to solution design and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, application development, Configure/Price/ Quote, web site integration, debugging, ETL, Office 365 integration, training, and DBA services. To find out more, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

Microsoft Project Server and Project Online Consultants
Progent's Microsoft Project Server and Project Online experts offer advanced support in deploying and operating all versions of Microsoft Project and can deliver a broad range of affordable online consulting services following industry leading practices to assist businesses of all sizes to receive all the benefits of this leading project management solution. Consulting support available from Progent include system design, software configuration and upgrades, strategies for safe file and status sharing among local and remote or mobile users, network infrastructure optimization, and specialized webinar training classes.

Microsoft Windows Server 2012 R2 Integration Services
Progent's certified Windows Server 2012 support experts can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, develop pilot systems and migration strategies, tune your network for local, multi-location, cloud-based, and hybrid datacenters, educate your IT support, team, create a corporate-wide security strategy, automate network management, assist with application development, and generate and validate a disaster recovery/business continuity plan. If you are thinking about upgrading from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions experts can assist you to assess the value of Windows Server 2016 for your business and plan and implement a smooth move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud, or hybrid architecture.

Windows Server 2012 R2 Essentials Consulting Services
Windows Server Essentials is a value-priced, entry-level operating system that enables small organizations to transition from the older stand-alone on-premises datacenter to the contemporary hybrid networking model that combines both local and virtualized cloud-hosted software and infrastructure. Progent's Microsoft-certified Windows Server Essentials consulting experts can provide budget-friendly online consulting and troubleshooting for Windows Server 2012 R2 Essentials. Progent can help you to evaluate the possible productivity and cost advantages of moving to WS 2012 R2 and implementing a hybrid local/cloud design for your network environment. Progent offers full-service project management to help you plan and execute a smooth migration to Windows Server Essentials, Office 365, and other Azure Cloud platforms and services. (Find out about Progent's Office 365 integration with on-premises installations of Exchange and Microsoft Azure planning and integration support.) Progent also offers continuing consulting help, technical support, and customized training.

Progent's Technical Response Center Response Times
Progent's Technical Response Center is dedicated to providing the highest level of online computer support offered anywhere for emergency and non-critical issues. For emergency problems that impact multiple workers, vital people, or a mission-critical application, the TRC will respond in one hour or less. For non-critical problems, the TRC will in two hours or less. In all cases, your trouble ticket will be created promptly and accurately, You will be sent a confirmation from the trouble ticket system, and the TRC will contact you regarding every resolved issue to make sure you are satisfied with the resolution and ready to close out the trouble ticket. Learn more details concerning Progent's Technical Response Center Customer Commitment.

Amazon Marketplace Web Service Consultants
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales functions such as listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales, merchants can expand their market, lower their cost of sales, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and expedite your ROI.

Progent White Paper: Why Outsource?
Progent has written a white paper that discusses the benefits a small organization can derive from outsourcing IT administration functions. To read this summary and learn the various ways outsourcing can reduce expenses, streamline administration, and enhance productivity, visit Small Company Information Technology Outsourcing Benefits.

Progent can deliver on-premises network assistance, phone-based troubleshooting services, and optional 24x7 emergency technical help in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda, and other cities throughout Contra Costa County, the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Contra Costa County and you need computer assistance, information technology outsourcing, or advanced expertise from a certified Progent professional, call 925-362-2400 or visit Contact Progent.
















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