Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Small businesses in Contra Costa County adopt IT outsourcing in order to control IT budgets and improve productivity. IT outsourcing offers small companies the ability to work regularly with expert consultants without having to hire additional full-time IT staff. Outsourcing lets you focus on strategic business issues rather than constantly dealing with network management and support.

Small businesses are becoming increasingly attracted to IT outsourcing because they feel growing pressure to contain IT budgets and to optimize the productivity of their information system. According to surveys, small businesses expect IT outsourcing to:

  • Focus management on vital business issues
  • Reduce operating costs and improve productivity
  • Free up internal resources
  • Provide access to experienced IT consulting professionals
  • Supplement in-house resources with outside experts
With many years of experience offering IT outsourcing to small businesses, Progent can provide IT outsourcing solutions that match your specific needs. Progent does not require a long-term contract and does not charge a retainer free for support services provided during regular business hours. You pay only for services delivered. The range and depth of expertise represented by Progent's large team of consultants allows Progent to offer more consistent and effective service than is possible for individual consultants, small consulting firms. or consumer-focused support arms of major computer makers.

Progent can deliver small businesses a variety of network consulting options highlighted on Progent's web site. Below links describe some of the services and advantages Progent offers for businesses in Contra Costa County:

Cisco VoIP Phone and Video IP Phone Integration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can assist your business to integrate, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from discontinued VoIP products to the latest HD media phones. Progent's consultants can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly known as CallManager, or with Unified CM Express (CME) to create a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Cisco Unified Communications Manager apps like Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent can provide expertise with any facet of Cisco IP Phone integration including designing dial plans, resolving IP phone registration issues, integrating SIP PSTN trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE internetworking support, and designing Cisco UCS server clustering and Cisco SRST solutions for survivability.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover rapidly after a ransomware attack. Progent will work with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Exchange 2016 Server Support
MS Exchange 2016's streamlined design allows easier installation and expansion, better use of resources, and lower-cost management. Microsoft Exchange Server 2016 in addition offers closer collaboration with Office 365 apps, compatibility with Windows Server 2016, faster storage performance, enhanced data loss protection and recoverability, improved interaction with smart phones and tablets, advanced browser-based management, and a more sophisticated web client interface. With Microsoft Exchange Server 2013 at end of life and MS Exchange 2007 Server and MS Exchange 2010 Server becoming outdated email platforms, organizations have good reason to consider migrating to MS Exchange Server 2016. Progent's certified MS Exchange 2016 Server migration consultants can help you to assess the strategic advantages and costs of migrating to MS Exchange 2016; decide whether an on-premises, cloud, or hybrid data center environment is the most sensible set up for your requirements; create and test a deployment project that makes optimal use of your existing hardware and software; and execute a migration from your legacy Exchange technology to a messaging solution powered by MS Exchange 2016 Server.

Data Protection Manager 2016 (DPM 2016) Consultants
System Center 2016 Data Protection Manager (SCDPM 2016) provides small and mid-size organizations automatic backup and easy recovery functions for Microsoft environment. SCDPM 2016 delivers application-sensitive protection for key platforms such as Microsoft SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux VMs, works with virtual machines running on Windows Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified SCDPM 2016 consultants can help you to design, implement, administer, and repair an enterprise-wide backup/recovery solution built around Data Protection Manager 2016. Progent can assist you to upgrade from an older release of Data Protection Manager or from an outdated solution, and Progent can tune your DPM 2016 environment for on premises, colocated, cloud-based or hybrid deployment models. Progent offers online or onsite support and can deliver as-needed expertise to help you through technical bottlenecks or provide comprehensive project management or co-management services to make sure you complete your SCDPM 2016 initiative on schedule and within your budget.

SQL Server 2014 Consulting Services
Microsoft SQL Server 2014 incorporates significant improvements in critical areas including performance, uptime, security, and cloud integration. SQL Server 2014 is the first version of SQL Server that includes in-memory technology that works seamlessly across all workloads including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective remote and on-premises services including planning, deployment, administration, troubleshooting, and application development services to help businesses of all sizes to achieve fast return from their SQL Server 2014 investment. If you are currently running Microsoft SQL Server 2014, Progent can help your company to carry out a smooth migration to SQL Server 2016.

Office Word and Office 365 Word Consulting
Progent's certified Microsoft Office Word and Office 365 Word consultants offer a broad range of affordable remote consulting services to assist your organization to manage and troubleshoot your existing Microsoft Office Word solution or help you to upgrade to a newer version of Microsoft Office Word. Support available from Progent's experts include VBA programming, identifying and resolving compatibility issues between different versions of Word, interfacing Office Word with different Office apps such as Excel and Microsoft Outlook or with third-party data sources and plug-ins,infrastructure enhancements for dependable. reliable cloud access, security and compliance consulting, and smart phone and tablet integration, and online Office Word training tailored for your special requirements.

Exchange Server 2016 Migration Support Services
Progent's certified MS Exchange Server 2016 consultants can assist your business in all facets of your upgrade to Microsoft Exchange 2016 including planning HA infrastructure for a local, cloud-based or hybrid environment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization strategy; determining mass storage requirements for your VMs, mailbox databases and log files; setting up hardware load balancing (HLB) for fault-tolerant CAS services; planning, configuring and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

SCVMM 2016 Consultants
Microsoft System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of network management tools and is designed to provide a centralized mechanism for configuring and administering virtualized fabric and services across hybrid networks that can incorporate on-premises and hosted datacenters and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consultants can assist organizations of any size with any aspect of building, implementing, and managing a SCVMM 2016 ecosystem. Progent can assess your virtualization topology, help you migrate smoothly from older versions of Virtual Machine Manager, design processes for creating and deploying virtual machines and hosts, design fault-tolerant scale-out clusters, connect your private cloud infrastructure with public cloud services, configure virtual switches, develop and debug PowerShell scripts, and assist you to assess the potential advantages of new capabilities like Storage Spaces Direct and Host Guardian Service. Progent's hypervisor professionals offer advanced Windows Hyper-V consulting and VMware ESXi expertise.

Security Assessment Service Packages
Progent offers two economical service bundles designed to enable small businesses to get a professional system security evaluation from a certified security expert. With Progent's External Security Inventory Scan, a security professional administers a comprehensive test of your network from beyond your firewall to uncover potential gaps in the security posture you expose to the outside world. With Progent's Internal Security Inventory Scan, a security expert runs a network scan from an authorized machine within your company firewall to assess vulnerabilities to internal threats. Both security inventory packages are configured and executed from a secured remote site and include a comprehensive technical report that interprets the scanned security information and recommends any needed remediation.

White Paper: Why Outsource?
Progent has put together a report that explains the benefits a small company can derive from outsourcing IT support functions. To read this white paper and find out the reasons outsourcing can control expenses, simplify management, and enhance efficiency, visit Small Business Information Technology Outsourcing Benefits.

Progent provides on-premises network support, remote technical support, and optional 24x7 urgent assistance in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda, and other cities throughout Contra Costa County, the San Francisco Bay Area, the Monterey Peninsula and the California Central Valley.

If your small business is in Contra Costa County and you are looking for technical help, information technology outsourcing, or high-level services from a Progent consultant, call 925-362-2400 or visit Contact Progent.

© 2002- 2019 Progent Corporation. All rights reserved.

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