Birmingham Remote Workforce Integration Consulting Experts
System Planning, Implementation, Administration and Help Desk Consulting
Enlarging your telecommuter workforce may have a significant impact on IT architecture, security, and company workflows. Progent has two decades of background assisting businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can help your Birmingham company to select the appropriate technologies and follow best practices in building and operating a safe virtual office solution for teleworkers that promotes collaboration and returns maximum business value. Progent offers support services ranging from on demand guidance for helping you over occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.
Progent's consultants can assist Birmingham, Alabama businesses to with any facet of creating a high-performing remote work ecosystem by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, security and compliance, backup/restore solutions, and unified management.
Infrastructure for Telecommuters
Integrating the physical and software infrastructure needed to support a remote workforce can be especially challenging if you must manage a combination of worker-owned equipment such as PCs and notebooks, routers, and Wi-Fi APs from an assortment of vendors and with a variety of operating systems and firmware releases. Progent's background providing online help for both outdated as well as modern IT products in virtual office venues allows you to make efficient use of your available infrastructure and provides you with ready access to top-tire consultants for implement essential upgrades. Services available from Progent to help you to create a productive telecommuting ecosystem include:
- Virtual Private Network (VPN) technology allows you to establish a secure connection for authorized at-home employees to use IT assets situated at your corporate data center or in the cloud. Progent's consultants can assist your company to deploy and manage VPN access between your teleworkers and your key network resources by providing online VPN configuration support. For businesses with Cisco's ASA security appliances, Progent's Cisco ASA Firewall consultants can help your remote workers to set up Cisco's AnyConnect client software for safe VPN tunneling for a broad range of endpoint devices such as Microsoft Windows, macOS, iOS, Linux, and Android.
- Virtual Desktop Infrastructure platforms enable a teleworker to see and use a remote PC's desktop. This technology gives IT managers substantial control over the digital environment of telecommuters and offers remote users a familiar experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
- Routers connect home computer networks to the Internet and support VPN connections, home wireless connectivity, and firewalls. Progent offers top-tier remote support for setting up home routers from all major vendors. See router integration services from Cisco-certified experts.
- Home Wi-Fi networks, typically supporting families and visitors, are frequently used by at-home employees to access their router for work. This can cause performance and security problems. Progent can assist businesses to resolve these issues by delivering expertise like Aironet configuration expertise, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti wireless AP setup assistance.
- Internet connectivity solutions affect the speed and reliability of connections between telecommuters and the corporate data center. Business-critical applications may demand backup Internet access in case the primary connection breaks. Progent can provide guidance for picking Internet service providers, choosing appropriate bandwidth and data volume offerings, and integrating high-availability Internet connections. Refer to Internet connectivity integration services.
IP Voice Integration for an At-Home Workforce
Expanding the company phone system to include remote users is critical to supporting a productive work-at-home solution. A variety of cloud-based IP voice platforms are popular with SMBs to server telecommuters. Many enterprises depend on Cisco's current or older platforms for VoIP management. Progent can assist organizations of any size to design or maintain a telecommuter VoIP environment that provides the versatility, convenience and security needed for teleworkers. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to assist businesses tune their current Cisco IP voice environments to handle a growing remote workforce.
- Cisco Unified Communications Manager (CUCM) delivers advanced telephony features to devices like VoIP phones, media processing platforms, VoIP gateways, and multimedia software used throughout the network. CUCM supports other combined media services such as unified messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager expertise, visit CUCM expertise.
- Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM. Progent can help you to maintain your current CallManager environment or migrate smoothly to Cisco's current IP telephony products. To find out about Progent's support services for Cisco CallManager and Cisco's other older VoIP platforms, see Cisco CallManager expertise.
- Cisco IP Gateways enable integration with public telephony networks and with clients working beyond the corporate firewall such as telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
- Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to enhance your WAN architecture to support these VoIP solutions and deliver online deployment and troubleshooting services.
Voice/Video Conferencing for Remote Workers
A broad selection of video conferencing platforms from leading technology companies support virtual discussions, video and voice conferencing, chat, and content sharing for both local users and teleworkers. Many organizations utilize multiple products to meet the needs of their different partners and clients. Progent's communications experts can help you to manage your current conferencing ecosystem and enhance the engagement of your remote employees.
- Skype for Business is Microsoft's leading unified communications product that supports presence, IM, voice and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can assist your company to deploy and maintain Skype for Business client software to support your at-home employees. To learn more about Progent's consulting services for Skype for Business, visit Skype for Business consulting services.
- FaceTime is Apple's group video phone platform for compatible iOS and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Current versions of FaceTime allow as many as 32 simultaneous users for voice/video calls. To learn more about Progent's support expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for most computing devices. Delivered through Cisco's Webex Cloud, Webex services include sharing discrete content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus editing and playback for future reference and training. To learn more about Progent's consulting expertise for Cisco Webex and for additional IP video products from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and content with features that include voice/video calling, persistent threaded chat, plus file sharing. For details about Progent's consulting services for Teams as well as for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these conferencing platforms and assist you to optimize your WAN infrastructure to host them.
Microsoft Collaboration Platforms for Remote Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office and Microsoft 365 families, offering a powerful ecosystem of productivity apps that deliver a consistent user interface for sharing information across a corporate network and on a broad selection of endpoints. Progent has delivered remote consulting support for SharePoint and Exchange since their original releases and can help your company to deploy these flagship collaboration platforms to maximize the effectiveness of your remote workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration and communication. Developed as a replacement for Skype for Business Online, Microsoft Teams can enable chat, video meetings that include screen sharing, phone calls, cloud voicemail, group email, plus file and app sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly called Azure Active Directory) for delivering its full range of features. For additional information about Progent's support services for Microsoft Teams and Teams Premium, visit solution design and configuration consulting for Microsoft Teams and Teams Premium.
SharePoint utilizes web sites to enable collaboration and knowledge delivery by providing policy-based access to data, workflow, and utilities for searching through company-wide business data. SharePoint allows you to build secure web portals that allows at-home workforce to see and edit consolidated corporate intelligence via Intranets (Wikis), Blogs, social web sites, and Web Parts (Widgets). To find out about Progent's SharePoint consulting services, visit SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange expertise, see integration expertise for Microsoft Exchange.
OneDrive is Microsoft�s collaborative cloud-based storage service, comparable to GoogleDrive. Remote users can store files to the OneDrive service, and co-workers anywhere can access them securely via a web browser. Included with Office 365, OneDrive allows home employees to jointly author documents. Revisions made offline are automatically synced when you go back online. To learn about Progent's consulting services for Microsoft OneDrive, see Onedrive configuration experts.
Public Cloud Integration Services for Remote Workers
Progent offers advanced remote assistance for helping organizations to create, manage and repair integrated hybrid network architectures that combine internal data centers, at-home workers, branches, plus cloud resources. Progent can provide top-tier consultant for all modes of public cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help remote workers resolve issues with public cloud connectivity, identity, and cybersecurity.
Microsoft Azure is a leading platform for cloud software and services that enables you to utilize IT infrastructure, virtual servers, and key applications hosted on Microsoft's massive cloud. Microsoft Azure includes over one hundred services services such as the ability to host Windows and Linux-powered VMs, on-demand cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can assist you to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and plan backup and restore systems with Azure Backup. Progent can also show you how to establish secure connections to Azure services for telecommuters by configuring and debugging firewall appliances and VPN IPsec tunnels. For information about Progent's expertise for Azure, go to Azure expertise.
Microsoft 365, formerly called Office 365, is Microsoft's growing family of business productivity applications and cloud-based services available on a subscription basis. Office apps and cloud services are marketed in a selection of bundles designed for customers ranging from individuals and households to large enterprises. Progent offers quick and easy remote access to consultants familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can assist you to evaluate the various subscription bundles available for Microsoft 365 and deploy 365 applications for your at-home workers to achieve top business value. For details about Progent's consulting expertise for Microsoft 365, refer to Microsoft 365 integration support.
Exchange Online is one of the most popular cloud-based applications in the Microsoft 365 product suite. Exchange Online offers the benefits of reduced costs for physical infrastructure, easier management, dynamic scaling, high availability, and additional advantages inherent with cloud computing. Microsoft has engineered Exchange Online to operate smoothly with local deployments of Exchange, allowing you to build hybrid cloud/onsite networks. Progent's Exchange experts are available for occasional assistance to get you past tough IT roadblocks and can also provide end-to-end project management services to make sure your teleworkers have easy and secure access to your Exchange Online environment. To find out Progent's consulting services for Microsoft 365 Exchange Online, go to Exchange Online integration and troubleshooting expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud market and is the world's biggest provider of cloud services. Progent can provide quick and affordable online contact with cloud connectivity experts who can assist your business to plan, deploy, maintain, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud-based services with local data centers and with other public clouds such as Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help your company to build a high-availability network architecture to make sure your employees have a productive computing experience whether they are working from your headquarters, a branch office, from home, or on the road. For information about Progent's consulting expertise for Amazon AWS, see Amazon AWS consulting services.
Google Cloud Platform is a leading suite of cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your organization to extend your current IT assets with the Google Cloud, and Progent's DBA consultants can show you how to make your critical apps cloud friendly so your at-home workers can benefit fully from Google Cloud services. Progent can assist your business to set up VMs on GCP Compute Engine, plan an efficient storage solution with GCP Storage, and simplify identity management for telecommuters with GCP Cloud Identity. Progent's experts can also help your business to use GCP's management technology to control and track your GCP ecosystem. For information, see Google Cloud Platform (GCP) integration support.
Help Desk Services for Telecommuters
An emergency, company-wide changeover to a from-home workforce, which could be driven by an epidemic or as part of a business continuity preparedness plan, can overstretch even the most efficient in-house Call Center. Progent's Call Center services make it possible for businesses to outsource or expand their Help Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk support services utilize Progent's extensive network of online technical support experts along with enterprise-class trouble ticketing and tracking software to offer an economical, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC support from initial help requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or revise the status of their active trouble tickets, enter details, and upload screenshots and attachments. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. For more information, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Call Center Augmentation Service enables you to expand your current Support Desk organization by splitting delivery of Call Center support services transparently between your regular support staff and Progent's extensive team of desktop support technicians and subject matter experts. Progent's shared Call Center service is based on a co-sourcing support solution utilizing the leading PSA tool for handling service requests and ticketing, establishing responsibility, tracking progress, and producing reports. For details about how Progent's Call Desk Augmentation Services can help your company to deliver best-in-class IT support to your from-home workers, see Progent's Help Desk supplementation Services.
Cybersecurity for At-Home Workers
Work-from-Home (WFH) workers commonly use their own computing devices and often work in an unsecured physical space. This increases their vulnerability to cyber threats and requires careful deployment of corporate firewalls, AV tools, multi-factor authentication, remote monitoring, thorough user education, and the creation of security policies based on best practices. Progent's seasoned roster of IT security support experts can help you to design, configure and maintain an effective security solution that guards critical IT assets in networks that include at-home workers.
Firewalls enable you to create a network that can be safely utilized by on-premises users as well as by telecommuters, mobile users, vendors, customers, and the public. Modern firewall appliances permit you to assign and manage different permissions to different classes of users and to expand your IT network and adjust your cybersecurity posture as your business evolves and as cyber threats grow more complex. Progent works with both current and legacy firewall appliances from all major manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For more information about Progent's firewall support services, see firewall integration and support services.
Remote Endpoint Monitoring makes it possible to track the disparate computers utilized by an at-home workforce and either block or spot and mitigate modern threats like ransomware. With ProSight Active Security Monitoring services, a small-footprint agent is installed on every secured endpoint device, watching all activity and utilizing advanced machine learning and full execution context from SentinelOne to identify new attacks before they can spread. When an attack is spotted, ProSight Active Security Monitoring instantly isolates the targeted device from the network to quarantine the malware. Because the ProSight ASM agent is autonomous, endpoint devices stay protected even if they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight Active Security Monitoring, refer to remote endpoint monitoring for teleworkers.
Progent's Duo MFA Services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity confirmation on iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a protected online account and enter your password you are asked to confirm your identity on a unit that only you have and that is accessed using a different network channel. A broad range of out-of-band devices can be utilized for this second form of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register several verification devices. For more information about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication services for teleworkers.
Security Audits can assess the vulnerability of your network to all classes of external and local security threats for an environment that includes telecommuters. Progent can run remote, automated security analysis software for quickly and affordably uncovering a wide variety of security gaps that can be surfaced via the Internet. Progent's endpoint security audit consulting services, which can be provided by network security professionals with top credentials such as CISM, ISSAP, and GIAC, can help your company to audit your processes and policies and assess your WAN architecture to allow you to design top-level security for your at-home workers.
Horizon3.ai's NodeZero Pentest Platform is a breakthrough penetration test (pentest) product family that supports automated testing of your at-home environment and your internal and perimeter networks to help you find, rank, fix, and confirm cybersecurity weaknesses before malicious hackers can exploit them. Progent can help you to use NodeZero to perform thorough pentests of your network perimeter and your internal network in order to evaluate your current security posture. Progent's NodeZero experts can also help you to harden your network security and can assist you to plan and implement a cohesive cybersecurity ecosystem that streamlines management and delivers maximum cyber defense for on-premises, multi-cloud, at-home, and perimeter IT assets. To find out more information about Progent's threat analysis services powered by on NodeZero's penetration test products, visit Consulting Support for NodeZero's Pentest Products.
Download White Paper: Protecting a Work-From-Home Network
To read or download a white paper describing critical things to focus on for protecting an IT environment that incorporates telecommuters, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for At-Home Workers
Data Protection covers backing up and restoring critical information so as to avoid data loss and minimize restoration time and effort in case of storage system problems resulting from hardware breakdowns, software glitches, user error, malware, or other causes. Reliable data protection solutions can be particularly difficult to design and manage in hybrid environments that combine in-house data centers, cloud resources, and an at-home workforce.
- Backup/Recovery strategies for remote workers must address diverse types of personally owned endpoints. Progent can provide fast remote access to experts knowledgeable about a broad array of products for protection Windows, Apple and Linux/UNIX servers and desktop computers as well as laptops, tablets and smartphones. Leading backup/recovery solutions maintained by Progent's data protection consultants include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To back up data distributed across a wide area network, Progent can provide ProSight Data Protection Services, a managed backup/recovery service that utilizes cloud storage and features granular recovery and unified management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans often envision circumstances that require a rapid switch to an at-home workforce. Progent's senior disaster recovery planning consultants and business continuity specialists can help your business to develop, document and validate a DR/BC strategy that addresses the process of moving to an at-home workforce.
Unified Management for an At-Home Workforce
Microsoft has renamed and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager provides a centralized platform for safeguarding critical data by managing local, mobile, and home-based endpoint devices.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and protecting off-premises devices and software. Remote endpoint computers can be personally owned or company owned. IT admins managing the enrolled endpoint computers of at-home workers can use Intune to provision and authenticate applications on devices, push updates and certificates, set up rules for accessing information and resources, set passwords, establish VPN tunnels, control how teleworkers share information, establish threat defense, ensure security compliance, and delete sensitive information from missing, stolen or deactivated endpoint devices. Intune runs with iOS/iPadOS, Google Android, Windows, and macOS/OS X computers. To learn about Intune and to find out how Progent can assist you to use this platform to manage the endpoint computers of your at-home workers, see Intune mobile endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) product that helps network managers to keep offsite endpoints current and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration plus VMware's Horizon virtual application delivery technology for access control, application management, and setup management of endpoint computers. Workspace ONE operates with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product via a one-time purchase. Top capabilities of Workspace ONE include fast remote provisioning of new laptops, quick onboarding of new users, policy set up and enforcement for all classes of devices, aggregated management reporting and analytics, email encryption, and seamless integration with Microsoft applications and cloud products. For information about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE mobile endpoint management consultants.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Birmingham, Alabama company, phone
An index of content::
Great Plains Specialist
Emergency Dynamics GP Power BI Remote Support
Dynamics GP/Great Plains 2010 software is a full-featured business management platform that unifies data and operations across your business, communicates easily with other solutions, and connects workers, clients and vendors regardless of time or location. Created for small to mid-size companies, Microsoft Dynamics GP 2010 and Dynamics GP Version 10.0 provide functionality for financials, management reporting, project management, inventory and order control, e-commerce, HRM, CRM, field service, manufacturing, retail, and web-based business services. Progent can help you install and manage a robust, secure computer and communications infrastructure to support Microsoft Great Plains, and can provide experienced Great Plains consultants to help your business exploit the full potential of Microsoft Dynamics GP/Great Plains 2010.
24-7 Dynamics GP Modifier Consultants
Dynamics GP Customization Consultant
Progent's background delivering Microsoft .NET services and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and other developer platforms make it possible to create specialized line-of-business programs and eCommerce solutions that operate seamlessly with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains management reporting consultants can show you how to create reports that let you track your business more effectively, turning raw information into useful insights into your business.
Microsoft Certified Windows 2012 Failover Clustering Online Technical Support
Windows Cluster Shared Volumes Consultants
Progent's certified failover clustering consultants can help companies of all sizes to assess the advantages of utilizing Microsoft Windows Server 2012 failover clustering technology to build a powerful high-availability/disaster recovery solution, assist you to plan and deploy a Windows Server 2012 system, provide online and on-premises consulting expertise and technical support for clusters composed of physical servers or virtual ones, and show you how to streamline the administration of failover clusters.
Support and Setup Firesight
ASA Firepower Technical Consultant
The latest generation of ASA 5500-X Family of firewalls with Firepower Services offer significantly more value than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-certified CCIE network experts can assist you to manage your current PIX or Cisco ASA 5500 firewalls or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help your company to design, configure, tune, manage and troubleshoot firewall solutions based around ASA 5500-X firewalls with Firepower Services.
Network Knowledge Transfer
Operating System Training
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Mid-size companies who utilize trusted independent consultants or who maintain internal support staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and productive.
Windows Server 2012R2 Hyper-V Virtual Switch Support Outsourcing
Windows Server 2012R2 Hyper-V Information Technology Consulting
Progent's Microsoft-certified consultants can assist you to assess the advantages of Windows Server 2012 R2 for your company, create test environments and rollout strategies, optimize your network infrastructure for local, multi-site, cloud-based, and partial-cloud environments, train your IT management team, develop a corporate-wide security plan, automate IT administration, help with creating applications, and generate and test a disaster recovery/business continuity plan.
Tracking Service Costs Online Consulting
Service Reports Computer Consultant
Progent uses an enterprise-class service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports sent by each staff member to every customer. The practice of detailing and organizing support activity allows more efficient service and eliminates a slew of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
ISP Selection Consulting
Internet Access Consulting Services
Progent can provide the cost-effective services of remote Internet connectivity consultants to help your company to evaluate or update your ISP services so your Internet connectivity solution meets your business needs. Support services available from Progent include evaluation of your existing bandwidth utilization, vendor and service plan analysis and ordering, network provisioning, and overseeing a smooth switchover to a new ISP and/or service plan. Provisioning can include optimizing existing routers and switches and configuring new ones, setting up firewalls, and upgrading fault-tolerant BGP architectures.
Consulting Linux Network Monitoring, Nagios and MRTG
Linux Network Monitoring Consultants
Network monitoring ordinarily entails tracking a system's resource utilization in order to identify data traffic bottlenecks or fix hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free network monitoring tools that work under Linux and can be deployed to observe multi-OS networks where UNIX and Windows coexist. Progent's network support engineers can show you how to use both these tools to tune and repair your network. Progent's UNIX consulting professionals offer small businesses and programmers assistance with administering and servicing UNIX and Linux systems that coexist with Microsoft-based technology.
Open Now Amazon EC2 firewall integration Design
Contract Programmer Amazon SQS
Progent can provide cost-effective online consulting to assist companies to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for scalable low-latency storage, and Amazon Glacier for value-priced long-term archiving. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, system design, testing, deployment, centralized administration, performance optimization, software license management, disaster recovery solutions, and security. Progent offers advanced expertise with firewalls and VPN connections and can show you how to deploy all-cloud or hybrid cloud networking models that seamlessly incorporate Amazon AWS resources. Progent offers occasional expertise to help you to overcome technical roadblocks or Progent can deliver project management outsourcing to help you migrate to the Amazon AWS cloud on time and on budget.
Barracuda Backup and VMware Support Services
Immediate Barracuda Backup Deduplication Technology Consulting Services
Barracuda Backup is a low-cost, subscription-based backup/restore service for small and mid-size organizations. A Barracuda Backup solution can incorporate a custom-designed physical storage device manufactured by Barracuda or a virtual appliance with comparable features but which utilizes your own storage hardware. Barracuda Backup protects vital business data produced on-premises, at one or more remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad range of consulting support services to help your business to plan, configure, manage and troubleshoot a backup and disaster recovery system built on Barracuda technology.
Microsoft SQL Server 2012 Computer Engineer
Microsoft SQL Server 2012 Information Technology Consulting
Progent offers the support of certified engineers and experienced software programmers, database administrators, project management experts, network infrastructure engineers, disaster recovery/business continuity specialists, and certified security professionals to assist your business to evaluate the likely benefits of Microsoft SQL Server 2012 for your organization, install pilot environments at your site or at Progent's lab, plan and carry out an efficient migration to SQL Server 2012 from previous releases of SQL Server or from legacy database platforms, and define a cost-effective and secure IT infrastructure that helps you realize the full business benefit of SQL Server 2012.
ProSight NinjaOne Patch Management Integration Support
Support and Help ProSight NinjaOne Patch Management Automation
ProSight LAN Watch is Progent's server and endpoint monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so that all potential issues can be resolved before they can impact productivity.
PC Desktop System Repair
Microsoft Certified Partner Desktop Server Migration Specialists
Progent can deliver a broad range of affordable support services to assist your business to install, configure, troubleshoot, and administer workstations and laptops based on Windows, macOS and OS X, or various editions of Linux. Progent can provide on-premises or remote help for individual computers or laptops or help your business to design and carry out a company-wide migration to new or updated OS platforms and business applications. Progent can also provide engineers and technicians to help you to plan for and complete a company move or consolidation designed to produce minimal interruption to your business.
Planning Phase: Design and Architecture Proposals IT Solution Providers
Top Project Methodology Small Business IT Outsourcing Services
In performing consulting tasks for enterprise clients, Progent uses a phased methodology based on specified milestones so as to achieve financial, scheduling and engineering goals while reducing business disruption. Progent's Enterprise Services Project Methodology utilizes industry project management procedures based on the best practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture proposals, test models, design tuning, and professional implementation. All phases are documented to provide a detailed description of technical services performed and to help in ongoing network support.
Firewall and VPN Forensics Services
IPsec VPN information Systems Audit
Progent offers companies of any size professional support for Intrusion Protection Systems and IPsec VPN products from major firewall and VPN security vendors such as Palo Alto Networks, WatchGuard, Juniper Networks, Fortinet, and SonicWall. Progent can show you how to design a detailed security plan and choose appropriate products from a variety of suppliers to support your security goals while staying within your budget restraints.
Expert Microsoft Certified MS SQL Cybersecurity Firm
MS SQL Server Engineer
Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis package that opens the door to the fast creation of a new generation of enterprise-class applications that can give your company a significant competitive advantage. SQL Server provides built-in support for XML and the ability to communicate across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of background supporting Microsoft technology, assures you success in designing, installing and managing Microsoft SQL Server applications that are seamlessly integrated with other applications based on Microsoft's .NET platform.
Computer Consulting Microsoft Hyper-V 3.0 Virtual Server
Virtual Server Administration Website Integration
Widows Server 2012 R2 Hyper-V enhances virtualization in critical areas including multitenancy, flexible infrastructure, cloud readiness, expandability and performance, and high availability. Progent's Microsoft-certified consultants can assist your company to take advantage of Windows Server 2012 R2 Hyper-V to deploy and maintain virtual servers to cut IT expenses and enhance availability.
Services LockBit ransomware recovery
Egregor ransomware recovery Specialist
Progent's ransomware experts can help your business to evaluate your ransomware defenses, remotely monitor and guard your network, assist with settlement negotiations with a hacker, and rebuild a network damaged by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
Technology Consulting Services High-Availability Branch office Connections
CCIE Expert Certified Fully Redundant Network Specialists
Progent's high availability inter-site connectivity and 24x7 system infrastructure consultants can help small businesses create zero-downtime Interoffice connectivity via redundant networks with transparent failover. Progent's Cisco Certified Internetwork Experts can design and implement fault tolerant Inter-office networks based on zero-downtime EIGRP routers or non-stop OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connectivity and transparent fail-over offers economical 24x7 interoffice networking.
Windows Server 2012 R2 Hyper-V Technology Consulting
Windows Server 2012R2 Security Integration Services
Progent's Microsoft-certified consultants can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your company, create pilot systems and migration plans, tune your infrastructure for local, multi-site, cloud-based, and hybrid datacenters, train your IT management staff, develop a corporate-wide security plan, streamline network administration, assist with creating applications, and build and validate a DR/BC plan.
Open Now SharePoint Portal Server 2003 Professionals
Office SharePoint Server 2003 Integration
Progent's Microsoft-certified experts offer organizations of all sizes consulting, technical support, and application development expertise for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an advanced platform that uses web technology for efficiently connecting people, teams and information. SharePoint provides a central spot for your employees or customers to connect to, manage, distribute and interact with useful information, files, and applications and to interact with other people. Microsoft SharePoint enables quicker and more intelligent decisions, more effective sharing across teams and more streamlined business processes. Windows SharePoint Services connect workers, customers, teams and major tasks with the information they've developed in a manner that makes data easy to find, download and apply. Progent's SharePoint experts can assist you to manage your current SharePoint environment or migrate to the current release of SharePoint.
64-bit Migration Specialist
64-bit Upgrade Setup and Support
Progent's Microsoft-expert consultants can assist your organization to update your workstations from 32 bits to 64 bits. Progent can assist you to calculate the risks and benefits of upgrading to 64-bit desktop processing, design an affordable upgrade strategy that reduces operational disruptions, and offer economical, expert online help to assist your company to install 64-bit desktop operating systems and application programs on your current hardware.
Consultant Services Windows 7 Help Desk
Windows 7 Help Desk Network Consultant
Progent's Microsoft certified engineers can help your company to assess
Technology Consulting Microsoft Exchange Server 2000
Microsoft Exchange Server 2000 Small Business IT Outsourcing Company
Progent's Microsoft-certified consultants average over 10 years of background delivering messaging support for customers ranging from small offices to large corporations. Progent offers economical consulting for all editions of Microsoft Exchange Server to strengthen email and virus protection, configure fault tolerant email systems, and implement remote and mobile email connectivity. Progent's Exchange consulting services can assist you in designing and implementing a migration from an outdated SMPT server or unsupported Microsoft Email software such as Microsoft Exchange 2003 to Microsoft Exchange Server 2019. In addition provides support for Windows 10 and Windows 11 desktops using Office Outlook and can help you configure Microsoft Outlook Web App (OWA) for popular web browsers. For email virus protection, spam blocking and data data leak protection, Progent offers Email Guard managed services.
Navision Application Consultants
Largest Navision Applications Support
Progent can provide you with experts who can customize your Microsoft Dynamics ERP, MRP, and accounting system applications to meet your particular business needs. Progent's Microsoft consultants provide experience in Microsoft AX ERP Software, Microsoft NAV Business Management Software, Microsoft Solomon, and Microsoft Business Solutions Retail Management Software. Progent also provides expert e-Commerce integration support for safe, corporate-wide information sharing plus interfacing with Customer Relationship Management packages.
Hornetsecurity Altaro 365 Total OneDrive Backup Specialists
Hornetsecurity Altaro M365 OneDrive Backup Outsourcing
Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to back up and restore your Microsoft 365 mailboxes, files residing within your company's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows-powered endpoints.
Online Help VirtualPC for Apple Mac
Professionals VirtualPC for Mac
For companies that have a combination of Mac and Microsoft Windows desktops, there exist two basic solutions for using Microsoft Windows-only software on a Mac: an external connection to a physical Windows PC or local simulation of a Windows environment on a computer. Microsoft's Remote Desktop Connection for Apple Mac enables you to connect an Apple Mac to a networked Microsoft Windows-powered computer to run Microsoft Windows programs and access system resources. Virtual PC for Apple Mac emulates Microsoft Windows on a Mac system so you can use Windows software locally. Progent's macOS and Mac OS X technology consultants can help your business to maintain these products for using Windows software on your Apple Macs and can also help your organization to assess and configure third-party solutions for Microsoft Windows platform simulation.
Shared Computer Support Help Desk Computer Consultants
Virtual Service Desk Technology Consulting
Progent's Shared Help Desk service makes it possible for your business to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around ConnectWise Manage, the leading shared PSA tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Power BI Dashboards Designer
Programming Firms Power BI Dashboards
Progent's Power BI experts can assist you to design, deploy, manage, update or debug your Power BI environment. Progent's database experts can assist you to prepare your target data for Power BI reports and dashboards. Progent can show you how to implement and manage an on-premises, cloud based, or hybrid architecture to run Power BI.
24x7 Hornetsecurity Altaro M365 SharePoint Backup Remote Consulting
Hornetsecurity Altaro 365 Total OneDrive Backup Support and Setup
Progent is a certified Hornetsecurity/Altaro partner and can plan, configure, and manage a deployment of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files stored on your organization's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered laptops and desktops.
Integration Services Windows Cluster Server 2008
Clustering Windows Server 2008 Network Engineer
The clustering technology built into the Datacenter and Enterprise versions of Microsoft Windows Server 2008 has been dramatically re-engineered to simplify the deployment, setup, and maintenance of server clusters that provide greater levels of system availability, protection, efficiency, and versatility. New or enhanced capabilities include automated cluster verification, easier setup and installation, unified cluster administration, redesigned cluster architecture for maximum availability, hardened protection and quorum structure, minimization of failure points, greater storage and RAM capacity, and enhancements for geographically dispersed clusters. Progent's clustered server consultants can assist your company assess the advantages of failover clusters, design and execute an installation, educate your network support staff to manage your cluster environment, deliver continuing consulting and technical help services, and produce and test a workplace recovery procedure.
Consulting Spora ransomware recovery
Emergency ransomware removal and restore Consultancy
Progent's proven ransomware recovery experts can assist you to restore a network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
Emergency ProSight ESP Endpoint Security Engineer
Consultant Services ProSight ESP Behavior-based Security
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware.
SCCM MDM Technical Support Services
SCCM Upgrade Consultants
System Center Configuration Manager automates software deployment and updating, centralizes compliance settings control, keeps track of network resources, guards against company data leakage, performs network health reporting, allows safe self service, and offers a common control mechanism for managing mixed-operating system networks running on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud experts can help you with any facet of designing, implementing, operating and repairing a SCCM solution for local, cloud, or hybrid environments.
ProSight Email Data Leakage Prevention Technology Professional
Specialists Email Outbound Content Filtering
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to deliver web-based control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter.
Microsoft SQL Server Setup and Support
Developer MS SQL Server
Progent's certified SQL Server developers and database administrators offer remote expertise to help organizations of any size to create, manage, and maintain applications powered by the Microsoft SQL Server RDBMS platform and .NET framework. Progent's SQL Server experts offer help with any phase of the application life cycle in environments that range from small office databases to VLDB applications and enterprise-class data warehousing.
UNIX Computer Network Consulting
Online Support Solaris
Progent's UNIX family support services provide small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad array of expertise provides you with a convenient one-stop consulting firm to help you create and maintain a secure and reliable mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat Linux, SuSE, Debian-GNU and Mandrake.
Cybersecurity Consultancies Check Point 3000 Firewalls
Remote Firewall Support Check Point Software Blade
Progent's Check Point firewall consultants can show you how to design, integrate, and administer firewall solutions built around Check Point Software Next Generation security gateways and Check Point's cloud-based security services. Progent can also assist you support older Check Point firewalls or upgrade smoothly to Check Point's modern security gateways.
System Center 2016 Virtual Machine Manager Network Engineer
System Center 2016 and Skype for Business Integration Specialist
Progent's Microsoft-certified consulting experts have more than 10 years of background designing, implementing, enhancing and repairing System Center Operations Manager solutions and offer companies of any size expert online or on-premises consulting services for SCOM 2012. Progent can help you to plan an architecture for System Center 2012 Operations Manager servers that delivers the performance and resilience needed to watch over your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also assist you to import and set up Microsoft SCOM 2012 management packs according to industry best practices for tracking network fabric as well as both Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive online or on-premises technical support to assist you to fix serious problems detected by Microsoft SCOM 2012.
SonicWall NSA 9250 Firewall Compliance Auditor
24x7 SonicWall TZ600 Firewall Security Audit Services
Progent's certified SonicWall firewall experts can show you how to integrate, maintain, and tune SonicWall firewall/VPN devices including the current SonicWall TZ and NSa families of firewalls and the legacy SonicWall PRO 2040 products. Progent's CISSP and GIAC-certified cybersecurity experts can help you incorporate SonicWall firewalls into a complete security plan and design protection into your corporate operations.
Ransomware Protection Consultancy
Top Network Management Outsourcing for Small Businesses Engineer
Progent's ProSight portfolio of managed services are geared to provide organizations who have small internal IT support staffs with low-cost help from world-class management tools and technical experts. Benefits of the ProSight catalog of managed services include fixed network maintenance expenses, smart automation of routine administrative processes, ongoing adoption of new information technology, smooth transition from legacy systems to modern solutions, improved fit between computer technology with strategic goals, guidance from seasoned network consultants, and allowing management to concentrate on business instead of fast-evolving information technology.
Network Consultant Microsoft Exchange 2013
Technical Consultant Exchange 2013 SharePoint integration
Exchange 2013 incorporates major improvements to the functionality of its predecessor Exchange Server 2010 and introduces powerful innovations plus a redesigned architecture. These enhancements favorably impact key areas like ease of administration, high availability (HA), security and compliance, operational costs, collaboration, expandability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can help you understand the potential business benefits of upgrading to Microsoft Exchange Server 2013, create a cost-effective test and rollout plan, and educate your IT staff to maintain your Exchange Server 2013 solution. Progent can also provide affordable remote support and management for Microsoft Exchange Server 2013.
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