Brasília Teleworkers Connectivity Consulting Partner
Solution Planning, Implementation, Administration and Help Desk Consultants
Expanding your remote workforce can have a major impact on IT architecture, security, and company processes. Progent has 20 years of experience assisting small and mid-size businesses to design, configure, administer, optimize, and debug IT environments that support work-from-home employees. Progent can help your Brasília organization to pick the right tools and follow leading practices in creating and maintaining a safe virtual solution for teleworkers that promotes collaboration and delivers maximum business value. Progent offers services that go from on demand guidance for helping you over occasional technical roadblocks to full project management or co-management to help you carry out mission-critical initiatives.
Progent can assist Brasília, Federal District companies to succeed with any facet of creating a high-functioning telecommuting environment by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, security monitoring, data protection solutions, and centralized management.
Network Infrastructure for Teleworkers
Integrating the network infrastructure needed to support a remote workforce can be especially challenging if you must accommodate a mix of personal equipment like desktop computers and notebooks, routers, and wireless appliances from different vendors and with a variety of operating systems and firmware levels. Progent's background providing remote support for both legacy as well as modern IT products in remote office venues allows you to make cost-effective use of your available infrastructure and offers fast access to expertise for making necessary updates. Support services available from Progent to assist your company to implement a high-functioning work-at-home infrastructure include:
- Virtual Private Network connectivity allows you to establish a safe connection for authorized at-home workers to access IT assets located at your corporate data center or in a public cloud. Progent's consultants can help your company to deploy and maintain VPN connections between your at-home workforce and your various network resources by providing remote VPN configuration support. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA experts can assist your at-home workers to set up Cisco's popular AnyConnect software to provide secure VPN tunneling for a wide selection of endpoint devices including Windows, macOS, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products allow a telecommuter to view and interact with a remote PC's desktop. This technology gives network managers significant control over the digital ecosystem of telecommuters and offers them a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
- Routers connect home networks to the Internet and support VPN tunnels, home wireless connectivity, and firewalls. Progent offers top-tier online consulting for configuring routers from a variety of manufacturers. See router integration support from Cisco-certified consultants.
- Home Wireless networks, typically shared by an entire household and visitors, are frequently utilized by at-home employees to access their Internet router for work. This can cause performance as well as cybersecurity issues. Progent can assist businesses to mitigate these issues by providing expertise that include Cisco Aironet integration expertise, Cisco-certified Meraki wireless installation consulting, and Ubiquiti wireless access point integration help.
- Internet access solutions impact the speed and availability of connections between telecommuters and the company data center. Line-of-business applications may demand redundant Internet access in case the normal connection fails. Progent can provide guidance for selecting ISPs, picking sensible service offerings, and setting up redundant Internet access. Refer to Internet connectivity integration services.
IP Voice Integration for Teleworkers
Extending the company PBX system to include teleworkers is critical to supporting a productive work-at-home solution. A variety of cloud-based digital PBX platforms are popular with SMBs to support teleworkers. Many larger organizations depend on Cisco's current or older platforms for VoIP solutions. Progent can assist businesses of all sizes to plan or maintain a remote VoIP service that delivers the versatility, transparency and security required for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide high-level support to assist businesses tune their current Cisco IP voice systems to handle a growing at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end telephony capabilities to devices like IP phones, media processing products, VoIP gateways, and mixed media applications used across the network. Unified Communications Manager manages additional combined media services like messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Unified Communications Manager support, refer to CUCM expertise.
- Cisco CallManager is Cisco's legacy call-processing software and has been superseded by CUCM. Progent's consultants can help your company to support your current CallManager deployment or migrate smoothly to Cisco's modern IP telephony products. To find out about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice platforms, visit CallManager consulting services.
- Cisco IP Gateways enable connectivity with PSTN networks and with clients working beyond the corporate perimeter like telecommuters. Progent can provide expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
- Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your WAN infrastructure to support these solutions and deliver as-needed integration and debugging expertise.
Voice/Video Conferencing for Telecommuters
A wide selection of voice/video conferencing platforms from leading vendors support online discussions, video and voice conferencing, chat sessions, and screen sharing for both onsite users and at-home workers. Many organizations utilize multiple conferencing products to meet the needs of their different partners and customers. Progent can help your organization to manage your existing conferencing environment and enhance the productivity of your remote employees.
- Skype for Business is Microsoft's leading unified communications platform that enables presence, instant messaging, voice and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can assist you to deploy and manage Skype for Business client software to support your at-home workforce. To learn more about Progent's consulting expertise for Skype for Business, refer to Skype for Business integration services.
- FaceTime is Apple's multiuser video phone platform for compatible iOS, iPadOS, iPod and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Later versions of FaceTime allow up to 32 simultaneous users for video calls. For details about Progent's support services for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing granular content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for future reference. To learn more about Progent's support expertise for Webex and for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conversations, contacts, and information with capabilities such as IP voice and video calling, threaded chat, plus data sharing. For details about Progent's consulting expertise for Microsoft Teams and for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
- Additional Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these conferencing platforms and help you to optimize your WAN infrastructure to run them.
Microsoft Collaboration Software for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 suites, offering a rich ecosystem of applications that deliver a cohesive user experience for exchanging information throughout multiple sites and on a broad range of endpoints. Progent has delivered remote consulting services for SharePoint and Exchange Server since their initial publication and can help businesses to tune these critical collaboration platforms to maximize the productivity of your at-home workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and supports third-party cloud services to deliver real-time collaboration and communication. Developed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can support chat, video meetings with screen sharing, phone calls, cloud voicemail, group email, plus file and application sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously called Azure Active Directory) for delivering its full range of features. For details about Progent's support services for Microsoft Teams and Teams Premium, see planning and deployment consulting for Microsoft Teams.
SharePoint utilizes web entities to enable collaboration and knowledge sharing by offering policy-driven delivery of data, business processes, and tools for looking through enterprise-wide business data. SharePoint permits you to create protected web portals that permits remote workforce to see and edit consolidated business intelligence by means of Intranets (Wikis), Blogs, social web sites, and Web Parts. For details about Progent's SharePoint consulting services, refer to SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, visit planning and configuration consulting for Microsoft Exchange.
OneDrive is Microsoft�s collaborative cloud storage service, comparable to GoogleDrive. At-home users can store files to OneDrive, and colleagues anywhere can access them safely through a web browser. Provided with Microsoft 365, OneDrive allows remote workers to co-author files. Revisions created offline are uploaded when you go back online. To learn about Progent's consulting services for Microsoft OneDrive, see Microsoft Onedrive integration consulting.
Public Cloud Integration for Telecommuters
Progent can provide fast and affordable online assistance for enabling businesses to create, maintain and troubleshoot integrated hybrid network architectures that include internal data centers, telecommuters, branches, plus cloud resources. Progent offers top-tier consultant for all types of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help teleworkers resolve problems with public cloud connectivity, authentication, and security.
Azure is a popular family of cloud software and services that allows you to use IT infrastructure, servers, and critical apps hosted on Microsoft's extensive cloud. Azure includes more than 100 cloud-based services such as hosting for Windows and Linux-based virtual machines, scalable cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to deploy VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity management with Azure AD, and plan data backup and recovery systems with Azure Backup. Progent can also show you how to create protected connections to Azure for teleworkers by configuring and debugging firewall appliances and VPN tunnels. To find out about Progent's expertise for Azure, refer to Microsoft Azure consulting services.
Microsoft 365, formerly called Office 365, is Microsoft's growing family of business productivity software and cloud-based services available on a subscription basis. Office apps and services are marketed in a variety of plans designed for users ranging from individuals and small offices to major enterprises. Progent can provide quick and easy remote contact with consultants knowledgeable about Microsoft 365-compatible endpoints based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help you to evaluate the various subscription bundles available for Microsoft 365 and configure 365 apps for your telecommuters in a way that delivers top business value. For details about Progent's support services for Microsoft 365, visit Microsoft 365 integration expertise.
Microsoft 365 Exchange Online is among the most popular applications in the Microsoft 365 product line. Exchange Online provides the advantages of reduced spending for physical infrastructure, easier management, on-demand scaling, high reliability, and other benefits inherent with public clouds. Microsoft has designed Exchange Online to run smoothly with local Exchange environments, allowing you to build hybrid networks. Progent's certified Exchange experts can provide occasional help to get you through tough technical bottlenecks and can also provide comprehensive project management outsourcing to make sure your telecommuters have easy and secure access to your Exchange Online environment. For details Progent's support services for Exchange Online, refer to Microsoft 365 Exchange Online integration and troubleshooting consulting.
Amazon Web Services (AWS) is a pioneer in the public cloud arena and is the world's biggest source of cloud services. Progent offers fast and economical online contact with cloud connectivity experts who can assist your business to design, implement, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud-based services with local resources and with other public clouds like Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help you to create a high-uptime network model to make sure your employees have a productive computing environment whether they are working from your main office, a remote branch, from home, or on the road. To learn about Progent's consulting services for Amazon AWS, refer to Amazon AWS consulting support.
Google Cloud is a popular set of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can help your business to expand your existing IT resources with the Google Cloud, and Progent's database consultants can show you how to make your key applications cloud friendly so your telecommuters can benefit fully from Google Cloud services. Progent's consultants can help your organization to deploy virtual machines on GCP Compute Engine, design an efficient storage system with Google Cloud Storage, and simplify access management for telecommuters with GCP Cloud Identity services. Progent can also help your business to utilize GCP's management technology to administer and track your GCP ecosystem. For details, go to Google Cloud Platform (GCP) consulting services.
Help Desk Support for At-Home Workers
A sudden, company-wide switchover to a teleworker workforce, which might be the result of a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk support services utilize Progent's nationwide network of online technical support experts along with enterprise-class trouble ticketing and follow-up technology to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from initial help requests through trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to track or revise the status of their current trouble tickets, enter information, and append screen captures or relevant files. Support services are provided at a significant discount off Progent's normal Level 1 desktop service charges, and Progent offers the option of fast escalation to Level 2 and Level 3 IT experts to deal with complex issues. For details, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Supplemental Service allows you to supplement your current Support Desk organization by sharing responsibilities for Help Desk support transparently between your regular IT support organization and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's shared Help Desk service is based on a co-sourcing support solution utilizing the leading professional services automation (PSA) tool for handling help requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. For information about how Progent's Help Desk Call Center Augmentation Services can help your company to provide best-in-class desktop support to your telecommuters, visit Progent's Call Desk supplementation Services.
Cybersecurity for Telecommuters
At-home employees commonly use their own devices and usually work in a poorly secured physical space. This situation increases their vulnerability to malware threats and calls for judicious deployment of firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, extensive user education, and the development of policies based on leading practices. Progent's veteran roster of data security solutions experts can assist you to design, implement and maintain a compliant cybersecurity solution that protects critical IT resources in networks that incorporate an at-home workforce.
Firewalls enable companies to create a network that can be securely accessed by local users and by teleworkers, mobile users, vendors, clients, and the public. Next-generation firewall appliances permit you to configure and manage different permissions to various classes of users and to expand your IT network and modify your security as your company evolves and as network attacks grow more complex. Progent supports both current and older security devices from all major manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To find out more about Progent's firewall support services, refer to firewall support expertise.
Remote Endpoint Monitoring makes it possible to track the various computers used by teleworkers and either reject or spot and mitigate modern cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight software agent is put on every protected endpoint device, watching all activity and utilizing state-of-the-art behavioral threat analysis from SentinelOne to detect zero-day threats before they can spread. When a cyberattack is spotted, ProSight Active Security Monitoring immediately disconnects the impacted endpoint device from the corporate network to quarantine the threat. Because the ProSight ASM software agent is autonomous, endpoint devices stay protected even when they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To learn more about ProSight Active Security Monitoring, refer to remote endpoint security monitoring for remote workers.
Progent's Duo MFA Managed Services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Android, and other personal devices. With 2FA, whenever you sign into a protected online account and enter your password you are asked to confirm your identity on a device that only you possess and that uses a different ("out-of-band") network channel. A wide selection of devices can be utilized for this added means of authentication including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can register multiple validation devices. To find out more about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services for telecommuters.
Security Audits can assess the vulnerability of your information system to all classes of outside and internal security threats for a network that includes teleworkers. Progent can run online, automated security analysis software for quickly and affordably uncovering a wide variety of security weaknesses that can be surfaced over the Internet. Progent's security audit consulting services, which can be managed by data security experts with top credentials such as CISA, ISSAP, and GIAC, can assist your company to audit your workflows and policies and assess your network infrastructure to allow you to design the highest level of protection for your remote workers.
Horizon3.ai's NodeZero Penetration Testing Platform is a leading-edge penetration test (pentest) product family that supports automated testing of your at-home connectivity solution as well as your internal and perimeter networks so you can uncover, prioritize, remediate, and confirm cybersecurity weaknesses before malicious hackers can take advantage of them. Progent's pentest experts can assist you to deploy NodeZero to perform comprehensive pentests of your perimeter and your internal IT infrastructure in order to determine your current security profile. Progent's NodeZero experts can also help you to harden your existing network security and can assist you to plan and deploy a unified cybersecurity ecosystem that streamlines management and provides optimum cyber defense for on-prem, cloud-based, remote, and perimeter IT assets. To find out more details about Progent's threat analysis services powered by on NodeZero's pentest products, see Consulting Services for NodeZero's Penetration Test Products.
Download White Paper: Securing a Work-From-Home Network
To view or download a white paper describing key things to focus on for protecting a network that includes telecommuters, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection for Teleworkers
Data Protection involves backing up and restoring vital information in order to avoid data loss and minimize recovery time in case of storage system problems due to hardware breakdowns, software glitches, user error, malware, or other causes. Reliable data protection solutions can be particularly challenging to design and manage in hybrid networks that combine in-house data centers, public clouds, and an at-home workforce.
- Backup/Restore strategies for telecommuters must cover diverse kinds of personally owned endpoints. Progent can provide quick remote help from experts knowledgeable about a broad range of platforms for backing up Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, iPads and handhelds. Popular backup/restore solutions maintained by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To protect resources distributed throughout a wide area network, Progent can provide ProSight Data Protection Services, a managed backup/recovery service that utilizes cloud-based storage and features fine-grained restore and centralized management capabilities.
- Disaster Recovery/Business Continuity strategies commonly envision scenarios that require a temporary switch to an at-home workforce. Progent's expert disaster recovery planning consultants and business continuity planning specialists can help your company to produce, document and test a DR/BC plan that includes the logistics of moving to an at-home workforce.
Unified Management for Teleworkers
Microsoft has rebranded and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing local endpoints. Endpoint Manager offers a unified solution for safeguarding corporate data by managing onsite, mobile, and at-home endpoints.
Intune
Intune is part of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud service for managing and protecting off-premises computers and software. Remote endpoint computers can be personally owned or company owned. Network administrators managing the endpoint devices of at-home workers can utilize Intune to provision and authenticate applications on devices, push patches and certificates, configure policies for accessing data and resources, manage passwords, create VPN connections, control how telecommuters share information, set up threat defense, ensure security compliance, and wipe sensitive data from lost, stolen or deactivated devices. Microsoft Intune works with iOS/iPadOS, Google Android, Windows, and macOS/OS X devices. For information about Intune and how Progent can help you to use this platform to administer the endpoint computers of your at-home workers, see Intune mobile device management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) platform that helps network administrators to keep remote endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration along with VMware's Horizon virtual application delivery technology for identity control, application management, and configuration management of endpoint devices. Workspace ONE operates with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises deployment through a perpetual license. Key capabilities of VMware Workspace ONE include rapid remote deployment of new notebooks, immediate onboarding of new users, policy setting and enforcement for all classes of endpoints, aggregated reporting and analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud products. For information about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE mobile device management consultants.
Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining an efficient work-from-home solution for your Brasília, Federal District business, phone
An index of content::
Windows Server 2008 Security Remote Consulting
Microsoft Windows 2008 R2 Troubleshooting
Microsoft Windows Server 2008 R2 offers high levels of speed, security, fault tolerance, scalability, and versatility that accelerate productivity of local, remote, and mobile users. Progent's Microsoft-certified experts can provide affordable online engineering, troubleshooting, and training services to assist you to plan, execute, and manage Microsoft Windows Server 2008 R2 in order to add significant strategic value to your information system.
Largest Ubiquiti UniFi Wave 2 WiFi AP Consultant
Ubiquiti access point Engineers
Ubiquiti's UniFi family of Wi-Fi products includes indoor and outdoor Wave 2 access points, WiFi 6/6E and WiFi 7 APs, security gateways, switches, IP phones, and cameras. Progent offers the skills of seasoned wireless professionals who can help you to determine the value of UniFi products for your environment and help you to design, deploy, manage, and troubleshoot your UniFi solution.
Microsoft Project Server Programming
24-Hour Project Server Reporting
Progent's Microsoft-certified engineers offer advanced expertise in deploying, managing and debugging all versions of Microsoft Project Server and can provide a broad variety of cost-effective online support services following proven best practices to assist organizations of all sizes to receive all the benefits of this powerful project management solution. Services offered by Progent include system design, installation and upgrades, setting up safe file and status sharing among local and offsite users, network infrastructure optimization, and specialized online training.
24-7 BDR and Business Continuity Solutions Professional
Cloud Backup Security and Compliance Professionals
ProSight Data Protection Services ECHO from Progent provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's disaster recovery specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data.
Remote Desktop Connection for Apple Mac Support Outsourcing
Integration Support Windows Virtual Desktop for Mac
For businesses that have a mix of Apple Mac and Microsoft Windows desktops, there are two basic solutions for using Microsoft Windows-dependent software on a Mac: an external connection to an actual Windows computer or local emulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Apple Mac enables you to connect an Apple Mac to a networked Microsoft Windows-based PC to run Microsoft Windows software and share system resources. Virtual PC for Mac simulates Windows on a Mac computer so that you can use Microsoft Windows applications locally. Progent's Mac technology support experts can assist your organization to maintain these solutions for using Microsoft Windows software on your Macs and can in addition help your company to assess and configure other products for Windows platform emulation.
Cisco and Microsoft Certified Experts Extended Helpdesk Integration Support
Call Desk Sharing IT Services
Progent's Co-managed Help Desk service makes it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's roster of certified desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on ConnectWise Manage, the leading shared professional services automation platform for handling service requests, ticketing, ownership, progress tracking, and reporting.
24 Hour Locky ransomware recovery Consulting
Engineers ransomware cleanup and file restore
Progent's ransomware consultants can assist you to assess your ransomware defenses, monitor and guard your IT environment, assist with negotiating a settlement with a threat actor, and rebuild an information system victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
Specialists CRISC Certified Risk and Information Systems Control Architect
CRISC Risk and Information Systems Control Professionals
Progent offers the services of a CRISC-certified risk management expert to help you to design and deploy an enterprise risk management solution based on best practices promoted by CRISC and geared to align with your organization's risk appetite, business objectives, and IT budget.
Duo Identity Authentication Computer Engineer
Multi-factor Authentication Consulting Services
Progent's Duo service plans incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices.
Consultancy macOS Phone-based
Consulting Services Mac Configuration
Progent offers nationwide remote help and troubleshooting services for businesses that operate Apple Mac environments or whose IT systems feature a mix of Apple macOS and Mac OS X with Microsoft Windows products. Progent's engineers offer macOS and Mac OS X clients a variety of services such as desktop assistance, upgrading to the current edition of Mac OS X from earlier editions of Apple macOS and Mac OS X, plus expertise with Mac application software. Progent can also help your business with iPhone and iPad integration and management, or moving to Apple's iCloud. Remote technical support offers optimum return for your IT dollar by preserving user productivity and limiting the time charged for computer repair services. Advanced remote access tools and skilled technicians and engineers combine to enable Progent to handle most IT problems without squandering time and expense by going to your site. In the vast majority of cases your network problems can be dealt with over the phone or via a combination of telephone help and remote network analysis. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISM and CISSP premier security professionals to help with the most difficult network problems.
Windows and UNIX Services
IT Consultants UNIX with Windows
Progent can help your business to design and implement an efficient transition from a UNIX-powered information environment to a network based on MS Windows and suited for running Microsoft's powerful office productivity software, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and software development experts can assist you to preserve your information and minimize productivity discontinuity by designing an effective transition strategy that protects your existing assets in UNIX software and technology. UNIX-to-Windows migration support expertise available from Progent include evaluation of existing environment, migration planning and testing, Microsoft Exchange migration services, data and application software migration, and server and media migration and consolidation.
Aironet AP Management Outsourcing
CCNP Certified Cisco Mobility Express Online Consulting
Progent's certified wireless experts can assist organizations of all sizes to design, deploy, manage and repair Cisco Aironet wireless access point environments to provide the throughput, range, capacity, scale, security compliance and ease of management needed for seamless access between Wi-Fi and wired network infrastructure. Progent offers efficient online and onsite support for legacy and new-generation 802.11ac Aironet access points and Progent can assist you design and maintain wireless solutions that include indoor and outdoor/industrial Aironet Wi-Fi APs.
Dynamics GP 2015 R2 Integration Services
24-Hour Dynamics GP 2015 Azure AD Technology Professional
Dynamics GP 2015 R2 (formerly Great Plains) features a revamped architecture that improves cloud integration, works with popular handheld devices, allows single sign-on with Microsoft Azure AD, and tightens security and compliance. Dynamics 2015 R2 also simplifies management reporting, incorporates nine new Workflows, extends the Web Client, and delivers more than 100 enhancements to various applications. Progent's team of Microsoft-certified and Cisco-certified consultants have the broad technical skills and hands-on experience to address the critical IT and business challenges associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist your organization to perform a smooth migration that will maximize the return on your investment in this mission-critical platform.
Check Point Firewalls Compliance Auditor
Emergency Check Point Sandboxing Security Consulting
Progent's Check Point Software firewall consultants can show you how to plan, integrate, and administer firewall environments built around Check Point NGFW security gateways and Check Point's subscription-based SandBlast security services. Progent's consultants can also help you maintain older Check Point firewalls or upgrade smoothly to Check Point's next-generation security gateways.
Cisco CCIE Remote Consulting Group
Top Cisco Certified CCIE Problem Resolution
Progent's CCIE-certified network infrastructure consultants have extensive background assisting Internet Service Providers to design, deploy, administer, optimize, and troubleshoot fault-tolerant, extensible network environments appropriate for public networks.
MSP360 Managed Backup Integration Support
MSP360 Server Backup Remote Support Services
Progent can assist your company to design, implement and troubleshoot a backup solution based on MSP360 software. MSP360 enables file/folder or image backup/recovery for VMs and physical computers, works with all popular public clouds, and allows you to build a data protection ecosystem with a minimum Recovery Time Objective and a defined Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup system to prevent data loss resulting from human miscues, computer errors, malicious users, and external attacks such as ransomware. To learn more, go to ProSight DPS 360 Backup services.
System Center MOM Professional
System Center MOM Technology Professional
Remote 24x7 network monitoring, automated alerts, and actionable analytical reporting are crucial to maintaining the proper operation of your IT system and eliminating unnecessary and costly downtime. Remote Monitoring and Management (RMM) technology has progressed to the point that businesses of all sizes can get a degree of protection that was previously reserved for enterprises. Progent can provide several Remote Monitoring and Management (RMM) solutions delivered as low-cost services designed to assist you to detect and resolve a most network problems before they get big enough to disrupt productivity.
MongoLock ransomware recovery Specialist
DopplePaymer ransomware recovery Consulting Services
Progent's ransomware consultants can assist your business to evaluate your ransomware vulnerability, monitor and protect your network, assist with negotiating a settlement with a hacker, and reconstruct a network victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
Upgrade Sun Solaris
Migration Solaris
Progent can help your company to plan and implement a smooth transition from a Sun Solaris-based information system to a network powered by Windows and suited for supporting Microsoft's popular office productivity software, business applications, and developer platforms. Progent's Sun Solaris, Windows and Cisco engineers and software development specialists can help you preserve your data and reduce business discontinuity by developing an effective migration plan that preserves your existing assets in Solaris application and technology. UNIX-to-Windows migration support services offered by Progent include analysis of current infrastructure, migration planning and validation, Exchange migration support, data and application transition, and server and storage system migration and economization.
Unified Attendant Console Computer Consulting
Network Consultant Unity Express
Cisco Cisco Unified Communications Manager, previously named CallManager, is the foundation of Cisco's collaboration portfolio. Unified Communications Manager and Unified Communications Manager Express (CME) offer a modern IP-PBX by integrating closely with unified messaging apps like Cisco Unified CM IM and Presence Service, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's CCIE-certified network consultants can deliver efficient and affordable online and on-premises expertise to assist businesses of any size to build and maintain Unified CM deployments by providing Cisco Unified Communications Manager configuration and technical support services that add optimum business value. Progent's consultants can help with any aspect of Unified Communications Manager configuration and debugging in areas that include integrating Cisco Voice over IP phones and Video phones, reviewing dial plans, setting up SIP trunking and PSTN support, installing Cisco ISR routers with CUBE support, designing Cisco UCS server clustering solutions for high availability, capacity planning, and integration with Microsoft Exchange Server.
Windows Server Hyper-V 2016 Management IT Consulting
Microsoft Certified Expert Windows Hyper-V 2016 Management Consultant
Hyper-V 2016 incorporates key technologies initially developed for and proven on Azure, one of the world's largest public clouds. This pedigree dramatically enhances the suitability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises environments by improving security, uptime, expandability, manageability, reliability and disaster recovery. Progent's Microsoft-certified consulting team can assist you to evaluate the benefits of Hyper-V 2016 for your business, configure test systems to verify the ability of Hyper-V 2016 to run your critical applications, design an efficient network topology for a cloud-based or hybrid installation, develop and carry out a non-disruptive migration plan, train your IT management and technical support staff, and provide as-needed consulting and debugging support to ensure that your Hyper-V 2016 solution delivers maximum business benefit.
24-7 Linux Engineer
UNIX IT Consulting Group
Progent's UNIX platform support services provide small businesses and developers help with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of expertise offers you a convenient single consulting firm to help you build and maintain a protected and reliable mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Debian GNU/Linux and Mandrake.
ransomware cleanup and restore Consulting
Avaddon ransomware hot line Technology Professional
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help your business to contain the progress of an active ransomware attack. Call 800-462-8800
Consultants Ryuk ransomware hot line
LockBit ransomware hot line Consulting
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can assist your business to halt the spread of an ongoing ransomware attack. Call 800-462-8800
IT Consultants CentOS Linux
Gentoo Linux Computer Consulting
Progent's Linux consulting services provide small and mid-size companies and software developers assistance with administering and maintaining Linux computers that coexist with Microsoft-powered networks. Progent offers your business access to Linux consultants, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad array of expertise offers you an easy single consulting firm to help you build and maintain a secure and reliable cross-platform network and communications environment that allows Linux and Microsoft coexistence by combining Microsoft Windows with major Linux variations including RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.
Amazon Web Services hybrid cloud integration Engineer
24-Hour Microsoft and Cisco Contract Development Amazon AWS hybrid cloud solutions
Progent can provide cost-effective online consulting to help businesses to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable high-performance storage, and Glacier for low-cost archival storage. Progent can help your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness assessment, architectural design and review, testing, configuration, administration, performance tuning, software license management, disaster recovery mechanisms, and security. Progent can provide advanced expertise with firewall configuration and VPN access and can show you how to deploy all-cloud or hybrid cloud ecosystems that seamlessly incorporate Amazon AWS resources. Progent can provide occasional expertise to assist you to resolve technical roadblocks or Progent can provide project management outsourcing or co-sourcing to help you migrate to the Amazon AWS cloud on schedule and on budget.
Remote Troubleshooting Exchange 2003 Upgrade
Upgrade Help Exchange 2003 Server
Progent's Microsoft Certified professionals offer expert support for major implementations of Microsoft Exchange Server. Progent's consultants can show you how to prepare for multi-location Exchange Server 2007 installations or updates and can provide local personnel to help large companies with deployments of Exchange Server 2007 in the or any region covered by Progent's engineers.
ProSight Duo MFA Computer Engineer
Integration Services Duo Two-factor Authentication (2FA)
Progent's Duo managed services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Android, and other personal devices.
Windows, UNIX, Solaris Online Troubleshooting
Expert Microsoft Certified UNIX, Windows Consultants
Progent's UNIX platform support experts offer small businesses and software developers assistance with managing and supporting UNIX, Linux or Solaris systems that operate with Microsoft-based networks. Progent offers your organization contact with UNIX consultants, support professionals premier by Microsoft and Cisco, and security experts with CISM certification. This wide array of experience offers you a convenient one-stop consulting firm to help you create and maintain a protected and robust cross-platform network and communications solution that allows UNIX and Microsoft coexistence by combining Microsoft Windows with major versions of UNIX including Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux platforms such as RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.
Dynamics GP Support and Setup
Top Rated Setup and Support Microsoft GP/Great Plains
Progent's Microsoft certified consultants offer a range of consulting services for Dynamics GP. Microsoft Dynamics GP is a financial and ERP tool based, like all Microsoft financial tools, on the scalable and familiar platform of Windows technology. Dynamics GP provides an affordable solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is easy to install and integrate, and with its segmented design you are able to purchase only the functions you currently need, with the option to expand clients and increase functionality in the future. Progent's Dynamics GP/Great Plains consulting experts can help you install, customize and administer the latest version of Dynamics GP or upgrade smoothly from an older edition.
Consult Microsoft Teams with SharePoint Online
Microsoft Teams Migration from Skype for Business IT Consulting
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Small Office Network Consulting Group
Small Business Consulting Company
Progent is a leader in economically delivering world-class IT support to small companies. Progent's achievement in handling the IT support requirements of the historically underserved small business market is the combined outcome of key technical and operational innovations that have removed a great deal of the traditional costs out of managing network service, injected unprecedented professional skill into the IT service mechanism, and significantly accelerated the repair process.
Microsoft Exchange 2003 Remote Support Services
Immediate Exchange Server 2003 Network Consultants
Progent's certified consultants provide technical support and network consulting services for Exchange 2003 Server, Windows 2003 Server, and for the complete family of Microsoft Servers. Progent's migration, integration, administration, and support services for Microsoft Exchange Server include planning, deployment, documentation, onsite and off-site technical support, Help Desk Call Center support, expert security consulting, and full-service IT outsourcing.
ransomware removal and file recovery Consultants
ransomware business recovery Professionals
Progent's proven ransomware recovery experts can assist your business to reconstruct an IT network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
After Hours ISSAP Certified Cybersecurity Contractors
Information systems Security Outsourcing ISSAP
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP status through thorough examination and significant work with information security architecture. ISSAP consultants have in-depth understanding of access management mechanisms and methodologies, phone system and network infrastructure protection, cryptography, needs evaluation, business continuity and disaster recovery, and physical security integration. Progent's ISSAP-premier security consultants can assist your company with all phases of secure network architecture.
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