Grand Rapids Remote Workforce Configuration Consulting and Support
Solution Planning, Implementation, Management and Call Center Consulting and Support Services
Expanding your remote workforce can have a significant effect on network architecture, security/compliance, and corporate workflows. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, manage, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Grand Rapids organization to pick the appropriate tools and follow leading practices in building and maintaining a safe virtual office ecosystem for telecommuters that facilitates teamwork and returns top business value. Progent can provide support services ranging from on demand expertise for helping you past challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent can help Grand Rapids, Michigan businesses to with any facet of building a high-functioning telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk augmentation, security and compliance, data protection solutions, and unified management.
Infrastructure for a Remote Workforce
Setting up the network infrastructure required for a remote work environment can be especially complicated if you have to manage a mix of personal hardware such as PCs and notebooks, Internet routers, and wireless appliances from an assortment of vendors and with a variety of operating systems and firmware levels. Progent's experience delivering online support for both legacy and modern technologies in virtual office solutions allows you to make cost-effective use of your available network infrastructure and offers fast access to top-tire consultants for implement essential upgrades. Support services available from Progent to help you to create a productive telecommuting ecosystem include:
- Virtual Private Network connectivity allows you to establish a secure tunnel for authorized at-home employees to use IT resources located at your corporate datacenter or in a public cloud. Progent can help your company to configure and manage VPN connections between your at-home workforce and your key network resources by providing online VPN integration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA experts can assist your at-home workers to utilize Cisco's AnyConnect software for safe VPN tunneling for a broad selection of devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure products enable a telecommuter to see and use a data center PC's desktop. This technology provides network managers more control over the digital environment of telecommuters and offers them a familiar experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach at-home computer networks to the Internet and support VPN tunnels, local wireless connectivity, and firewall services. Progent offers expert online support for setting up routers from a range of vendors. See router configuration support from Cisco-certified consultants.
- Home Wi-Fi networks, often shared by families and visitors, are frequently utilized by at-home employees to connect to their router for work. This can cause throughput as well as cybersecurity problems. Progent can assist you to mitigate these problems by providing services like Cisco Aironet integration expertise, Cisco-certified Meraki WiFi deployment consulting, and Ubiquiti WiFi AP integration help.
- Internet access methods affect the performance and reliability of connections between at-home workers and the corporate network. Vital processes might require redundant Internet connections in the event the normal connection fails. Progent offers guidance for picking service providers, choosing appropriate service bundles, and configuring redundant Internet connections. Refer to Internet access solutions.
IP Voice Integration for Telecommuters
Expanding the corporate phone system to accommodate telecommuters is vital to maintaining a productive at-home workforce. A variety of cloud-based IP voice products are used by small and mid-size businesses to server remote users. Many enterprises rely on Cisco's current or older platforms for IP voice solutions. Progent can assist businesses of all sizes to plan or tune a telecommuter IP voice environment that provides the versatility, convenience and security required for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to help businesses tune their current Cisco IP voice environments to handle a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced telephony features to devices such as IP phones, media processing platforms, VoIP gateways, and multimedia applications deployed across the network. CUCM supports other mixed media services like messaging, video conferencing, and team interaction networks. For more information about Progent's Unified Communications Manager support, see Cisco Unified Communications Manager expertise.
- CallManager is Cisco's earlier call-processing software and has been superseded by CUCM. Progent can assist your company to maintain your current CallManager environment or migrate smoothly to Cisco's current IP telephony solutions. To find out about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice products, see Cisco CallManager consulting services.
- Cisco IP Gateways enable integration with PSTN networks and with users working outside the corporate perimeter like telecommuters. Progent can provide expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 product lines and for modern Cisco SIP gateways. See Cisco SIP gateway integration consulting.
- Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to enhance your wide area network infrastructure to work with these solutions and provide as-needed integration and debugging expertise.
Voice/Video Conferencing for At-Home Workers
A broad selection of voice/video conferencing products from leading vendors enable online meetings, video and voice conferencing, chat sessions, and content sharing for both local users and telecommuters. Many organizations use multiple conferencing products to meet the needs of their different partners and customers. Progent can assist you to maintain your existing voice/video conferencing ecosystem and enhance the engagement of your at-home employees.
- Skype for Business is Microsoft's leading unified communications platform that supports real-time presence, IM, audio and video calling and conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can assist you to configure and maintain Skype for Business clients to accommodate your remote employees. For details about Progent's consulting services for Skype for Business, see Skype for Business integration services.
- FaceTime is Apple's group video phone app for compatible iOS and macOS computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Current editions of FaceTime allow up to 32 concurrent users for video calls. For details about Progent's consulting expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for virtually all computing devices. Offered via Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for training. To learn more about Progent's consulting services for Webex and for additional video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and information with capabilities such as voice/video calling, threaded chat, plus file sharing. For details about Progent's consulting services for Microsoft Teams and for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging expertise for these products and help you to tune your network infrastructure to host them.
Microsoft Collaboration Software for Teleworkers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office and Microsoft 365 suites, offering a powerful ecosystem of applications that deliver a cohesive user interface for exchanging data and ideas throughout multiple sites and on a broad range of endpoint computers. Progent has delivered remote consulting support for SharePoint and Exchange since their original releases and can assist your company to tune these flagship collaboration platforms to maximize the effectiveness of your remote workforce.
SharePoint uses web sites to allow collaboration and information delivery by offering policy-based delivery of content, business processes, and tools for looking through enterprise-wide information silos. SharePoint enables you to create protected web portals that enables remote workforce to see and update consolidated business intelligence by means of Intranets (Wikis), Blogs, social web sites, and Web Parts (Widgets). To learn about Progent's SharePoint expertise, go to SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, visit deployment consulting for Exchange Server.
OneDrive is Microsoft�s shared cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote users can save files to OneDrive, and colleagues can retrieve them safely through a browser. Provided with Microsoft Office and Microsoft 365, OneDrive enables at-home employees to co-author documents. Revisions made offline are synced when you go back online. To find out about Progent's support services for OneDrive, go to Onedrive integration consulting.
Public Cloud Integration for At-Home Workers
Progent can provide advanced remote assistance for enabling organizations to create, maintain and optimize integrated hybrid network architectures that include physical data centers, teleworkers, branches, plus public cloud resources. Progent offers expertise for all types of public cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help teleworkers resolve issues with cloud connectivity, identity, and cybersecurity.
Microsoft Azure is a popular platform for cloud services that enables you to utilize infrastructure, virtual servers, and key applications hosted on Microsoft's extensive cloud. Microsoft Azure includes over one hundred services services such as the ability to host Windows and Linux-based virtual machines, scalable cloud storage, messaging, app development with Visual Studio, and data backup. Progent can assist your organization to deploy VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity management with Azure Active Directory, and design data backup and recovery solutions with Azure Backup. Progent can also help you create secure connections to Azure for remote workers by configuring and troubleshooting firewall appliances and VPN tunnels. To find out about Progent's consulting services for Microsoft Azure, refer to Azure consulting services.
Microsoft 365, previously branded Office 365, is Microsoft's popular family of client productivity software and cloud services available on a subscription basis. Office applications and cloud services are marketed in a variety of bundles intended for customers ranging from individuals and small offices to large enterprises. Progent can provide fast and easy online access to experts knowledgeable about Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android operating systems. Progent can help your business to assess the various subscription bundles available for Microsoft 365 and deploy 365 apps for your at-home workers to achieve maximum business value. For details about Progent's consulting services for Microsoft 365, go to Microsoft 365 consulting services.
Microsoft 365 Exchange Online is one of the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the advantages of reduced costs for data center infrastructure, easier management, on-demand scaling, high reliability, and additional advantages associated with cloud computing. Microsoft has designed Exchange Online to run seamlessly with local Exchange environments, enabling customers to create hybrid cloud/onsite information systems. Progent's Exchange consultants are available for occasional help to guide you past tough IT bottlenecks and can also provide comprehensive project management outsourcing to make sure your telecommuters have easy and secure access to your Exchange Online environment. To find out Progent's support services for Microsoft 365 Exchange Online, visit Microsoft 365 Exchange Online configuration and troubleshooting consulting.
Amazon AWS is a trailblazer in the public cloud computing arena and is the world's top source of cloud services. Progent can provide rapid and affordable online access to cloud connectivity experts who can help your business to design, implement, manage, and debug hybrid IT networks that integrate Amazon AWS cloud-based services with on-premises resources and with other popular cloud platforms like Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help your company to create a high-availability network architecture to make sure your users have a productive computing environment whether they are working from your main office, a branch office, from home, or on the move. To find out about Progent's support services for Amazon AWS, go to Amazon AWS consulting expertise.
Google Cloud Platform (GCP) is a leading suite of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can help your business to scale your current IT resources with the Google Cloud Platform, and Progent's database consultants can help you make your mission-critical apps cloud ready so your remote workers can take full advantage of Google Cloud services. Progent can help your business to deploy virtual machines on Google Cloud Compute Engine, design an efficient storage solution with Google Cloud Storage, and simplify access control for remote workers with Google Cloud Identity. Progent's experts can also help your organization to utilize GCP's management technology to administer and track your GCP ecosystem. To find out, refer to Google Cloud Platform (GCP) consulting expertise.
Help Desk Call Center Support for Remote Workers
A sudden, enterprise-wide transition to a telecommuter workforce, which might be the result of a pandemic or as part of a business continuity plan, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Call Center with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Desk support services utilize Progent's extensive network of online IT support specialists along with world-class ticketing and follow-up software to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop support from initial help requests through ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to check or update their current tickets, enter information, and upload screenshots and attachments. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. For more information, refer to Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Supplemental Service enables your business to supplement your existing Support Desk staff by splitting responsibilities for Help Desk support seamlessly between your regular support organization and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's shared Support Desk service is based on a collective support solution utilizing the leading PSA tool for managing service requests and ticketing, establishing ownership, monitoring progress, and generating management reports. To learn how Progent's Call Desk Supplementation Services can help your business to provide world-class IT support to your at-home workforce, see Progent's Help Desk supplementation Services.
Security and Compliance for At-Home Workers
Work-from-Home employees typically use their personal computing devices and often operate in a poorly secured physical environment. This multiplies their vulnerability to malware threats and requires judicious configuration of corporate firewalls, AV tools, MFA-based identity verification, remote monitoring, thorough user training, and the development of security policies built on leading practices. Progent's veteran group of cybersecurity solutions experts can assist you to design, implement and maintain a compliant cybersecurity solution that guards vital information assets in environments that include telecommuters.
Firewalls enable companies to create a network that can be securely accessed by local users as well as by at-home workers, mobile users, vendors, clients, and the public. Next-generation firewall devices permit you to assign and manage appropriate access rights to various groups of users and to scale your network and modify your security profile as your business evolves and as cyber threats become increasingly sophisticated. Progent works with both current and older firewall devices from all leading vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To learn more about Progent's firewall configuration services, visit firewall support services.
Online Endpoint Monitoring makes it easy to track the disparate devices used by telecommuters and either block or spot and mitigate the latest threats like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is installed on every secured endpoint, watching all activity and using state-of-the-art AI technology from SentinelOne to detect zero-day attacks before they can spread. When an attack is spotted, ProSight Active Security Monitoring instantly disconnects the infected device from the network to quarantine the threat. Since the ProSight ASM software agent is self-contained, endpoints remain secure even when they are not connected to the Internet. For details about ProSight ASM, visit remote endpoint monitoring for remote workers.
Progent's Duo MFA services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other personal devices. Using 2FA, when you sign into a protected online account and give your password you are asked to confirm who you are via a device that only you have and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized for this added form of ID validation including a smartphone or wearable, a hardware token, a landline phone, etc. You can register multiple verification devices. To learn more about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for an at-home workforce.
Security Audits can evaluate the exposure of your network to all classes of outside and internal security attacks for an environment that includes an at-home workforce. Progent can deploy remote, automated security analysis scanning for rapidly and affordably uncovering a broad range of security holes that can be surfaced over the Internet. Progent's endpoint security audit experts, which can be provided by security experts with top credentials including CISM, ISSAP, and GIAC, can help your company to audit your operations and governance policies and review your IT architecture to enable you to design the highest level of security for your at-home workers.
Download White Paper: Securing a Work-From-Home Network
To view or download a white paper about key things to focus on for securing an IT environment that includes telecommuters, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Remote Workers
The field of Data Protection involves saving and recovering critical information so as to avoid data loss and reduce restoration time in the event of storage failures resulting from equipment issues, programming hiccups, operator error, malware, or other causes. Reliable data protection strategies can be especially difficult to design and maintain in hybrid environments that combine in-house data centers, cloud resources, and at-home workers.
- Backup/Restore solutions for teleworkers must cover diverse kinds of user-owned endpoint devices. Progent offers quick remote help from experts knowledgeable about a wide array of products for protection Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as notebooks, tablets and smartphones. Popular backup/restore products maintained by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To protect data spread throughout a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud-based storage and features fine-grained restore and unified management capabilities.
- Disaster Recovery/Business Continuity plans typically envision circumstances that require a rapid switch to telecommuting. Progent's expert disaster recovery preparedness experts and business continuity planning specialists can help you to produce, document and test a DR/BC strategy that includes the logistics of moving to an at-home workforce.
Unified Management for an At-Home Workforce
Microsoft has renamed and rebundled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of remote devices and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager provides a unified solution for protecting corporate data by controlling onsite, mobile, and home-based endpoints.
Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing remote computers and software. Remote endpoint computers can be personally owned or company owned. IT administrators managing the endpoint computers of teleworkers can use Intune to deploy and authenticate applications on managed devices, push updates and certificates, set up policies for permission to access information and networks, set passwords, create VPN connections, control how teleworkers share data, establish threat defense, verify compliance, and delete sensitive information from lost, stolen or deactivated devices. Microsoft Intune can be used with iOS, Android, Windows, and macOS/OS X endpoints. To learn about Microsoft Intune and how Progent can help you to use this platform to manage the endpoint computers of your at-home workforce, see Intune mobile device management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM product that helps network managers to keep offsite endpoints current and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint management plus VMware's Horizon virtual software delivery platform for authorization control, application management, and setup management of endpoint computers. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises deployment through a perpetual license. Top features of Workspace ONE include rapid remote deployment of new laptops, quick onboarding of new users, policy set up and enforcement for all classes of endpoints, unifies reporting and performance analytics, an email encryption gateway, and integration with Microsoft applications and cloud products. To learn about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE mobile device management consultants.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing an efficient telecommuter solution for your Grand Rapids, Michigan business, phone
An index of content::
Remote Network Engineer MS SQL 2008
MS SQL 2008 IT Consulting
Microsoft SQL Server 2008 offers powerful, familiar tools to computer experts and network users, reducing the difficulty of creating, deploying, managing, and accessing enterprise information and analytical applications in environments ranging from mobile devices to corporate information systems. The complexity and integration requirements of Microsoft SQL Server 2008 require an IT consultant with hands-on expertise and wide knowledge in planning and deploying data-driven, comprehensive business technology applications. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET environment.
Antispam Technical Support Services
Remote Postini Services
E-Mail Guard is a complete service for defending against spam and virus attacks. E-Mail Guard handles the security and management of corporate email by offering continually improved spam and virus blocking, policy management, content filtering, and protection against email-based directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also features tracking, administration and reporting tools plus outbound email filtering to let you fix your email environment and define and enforce corporate email policy.
virtual Windows desktops Network Consultant
24-7 Citrix XenDesktop Engineer
Citrix offers a comprehensive line of platforms that deliver enterprise-class manageability, expandability, and responsiveness for virtualizing servers and for centralized distribution of virtual Windows desktops and Windows applications. For delivering virtualized desktops and applications, Citrix has developed XenDesktop and XenApp. For making and managing virtual servers, Citrix has developed XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified engineers can assist you to assess the business benefits of Citrix technology and show you how to design, validate, implement, troubleshoot, and support Citrix solutions.
wireless controller Remote Troubleshooting
Cisco wi-fi controller Consultant
Cisco's Catalyst family of wireless controllers streamline the management of wireless networks by unifying the configuration and control of Wi-Fi APs, tuning wireless performance by reducing the effect of RF congestion, enhancing Wi-Fi uptime with fast failover, and hardening security by detecting cyber threats and filtering traffic content based on user class and locale. Progent's Wi-Fi consultants can help your business to configure Cisco Wi-Fi controller appliances to manage and monitor wireless networks of all sizes. Progent can assist you to administer and troubleshoot your current Cisco-based Wi-Fi solution or implement a smooth upgrade to Cisco's latest wireless controller technology.
Outsourced Programming Dynamics GP App Development
After Hours Dynamics GP ODBC Specialists
Progent's expertise providing Microsoft .NET support and SQL Server help, and Progent's application development experience with VBasic, XML, and additional developer tools make it possible to design custom mission-critical applications and eCommerce environments that integrate seamlessly with Microsoft Dynamics GP Software. Progent's Dynamics GP reporting consultants can help you design reports that let you analyze your business more effectively, transforming uncooked data into valuable insights into your company and customers.
Comprehensive Event Management Network Consulting
MOM 2007 Support Services
Progent's Microsoft-certified consulting experts have more than a decade of background designing, implementing, optimizing and fixing SCOM solutions and can provide organizations of all sizes expert remote or onsite consulting support for Microsoft SCOM 2012. Progent can assist your company to design an architecture for SCOM 2012 servers that delivers the responsiveness and availability required to monitor your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent's SCOM consultants can also assist you to install and customize System Center 2012 Operations Manager management packs according to industry best practices for tracking network infrastructure and Microsoft and 3rd-party apps and services. In addition, Progent can provide fast online or onsite technical support to assist you to fix serious issues detected by SCOM 2012.
Amazon cloud AMI Programmer
Amazon EC2 VPN Developer Firm
Progent offers affordable remote support to assist businesses to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness evaluation, system design, pilot testing, deployment, administration, performance tuning, software license management, backup/restore solutions, and security strategies.
Check Point Newxt Ceneration Firewalls Network Security Auditor
Check Point VPN-1 Audit
Progent's Check Point firewall consultants can show you how to plan, integrate, and manage firewall environments built around Check Point Next Generation security gateways and Check Point's cloud-based SandBlast security services. Progent can also help you maintain legacy Check Point firewalls or migrate efficiently to Check Point's next-generation security gateways.
BlackBerry Synchronization Online Consulting
BlackBerry Smartphone Integration
Progent offers the expertise of RIM BlackBerry-certified experts who can assist small organizations to design, manage, and repair BlackBerry technology affordably and successfully, eliminating the requirement for an internal BlackBerry expert and minimizing the expense and hassle of maintaining a mobile wireless workforce. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-premier experts, Cisco CCIE engineers, and CISA and GIAC-certified security engineers. This breadth of expertise, combined with Progent's proven remote service delivery model, offers small and mid-size businesses a cost-effective solution for integrating BlackBerry devices and software seamlessly into their IT system.
ransomware cleanup and recovery Engineers
Sodinokibi ransomware recovery Professional
Progent's proven ransomware recovery experts can help your business to restore an IT network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.
Computer Engineer SharePoint 2016 Data Loss Prevention
SharePoint Deployment Architecture Online Consulting
Progent's Microsoft-certified consultants offer economical remote and on-premises consulting expertise, application development, and debugging support for organizations of any size who intend to migrate to SharePoint Server 2016 or SharePoint Online from earlier releases of SharePoint.
SBS 2011 Technical Consultant
Emergency Engineer Microsoft Small Business Server
Microsoft Small Business Server is an affordable suite of server products that provides the basis for a powerful but easy-to-manage information. The IT sophistication of the Microsoft .NET products bundled with Small Business Server 2011 requires a network consultant with hands-on experience designing and building seamless, end-to-end business network environments. Progent's Microsoft SBS Server professionals have an average of over a decade of experience supporting computer systems based on Microsoft technology. This expertise assures you success in deploying, administering, and troubleshooting IT environments that incorporate the SBS Server package of servers and applications.
SCOM 2016 Onsite Technical Support
SCOM 2016 Remote Support
Microsoft System Center 2016 delivers major improvements for managing hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting staff offers world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
Cisco VoIP Phones and Unified Communications Online Support
SPA300 Series IP Phone Integration Support
Progent's CCIE-certified networking consultants offer high-level support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.
Services ProSight IT asset management
ProSight IT asset management Consulting Services
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it.
Professionals Security Inventory
Urgent Cybersecurity Scan Consultant Services
Progent has put together two ultra-affordable service packages designed to enable small businesses to get a professional network security evaluation from a certified security engineer. With Progent's External Network Security Inventory Checkup, an engineer runs a comprehensive test of your network from beyond your firewall to uncover potential weaknesses in the security posture you expose to the outside world. With Progent's Internal Security Inventory Checkup, a security expert executes a system scan from an authorized machine inside your company firewall to uncover the risk to internal assaults. The two security inventory packages are set up and executed from a secured remote location.
SQL Server 2016 Support and Setup
Consulting Services SQL Server 2016
Progent’s Microsoft certified professionals can provide small and mid-sized businesses expert Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis platform that enables the rapid creation of advanced business applications that can give your company a competitive edge. SQL Server provides core support for XML and can query over the Internet and beyond the corporate firewall. In addition to offering expertise, support and troubleshooting services, Progent’s SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your information system. Progent can also help you upgrade from older versions of Microsoft SQL Server to SQL Server 2005.
Microsoft Exchange 2016 Professional Services
24 Hour Spam filter Small Business Network Consultants
Progent's Microsoft-certified professionals have more than a decade of experience providing email solutions for customers ranging from small offices to large corporations. Progent provides economical consulting for all versions of Microsoft Exchange Server to enhance email and virus security, configure fault tolerant email systems, and implement off-site and mobile email connectivity. Progent’s Microsoft Exchange support services can assist you in designing and carrying out a move from a legacy SMPT server or unsupported Microsoft Email software such as Microsoft Exchange 2003 to Microsoft Exchange Server 2016. Progent provides integration help for Windows 8, Windows 7, Vista, and Windows XP clients using Office Outlook and can help you integrate Microsoft Outlook Web App for popular browsers. For e-mail virus protection, spam filtering and data data leak protection, Progent offers Email Guard managed services.
Best Nexus Switch EIGRP Support and Integration
Computer Consultants Nexus 9000 Switch
Cisco Nexus switches are designed to provide the speed, expandability, dependability, cloud readiness, density, data protection and ease of management required to function as the heart of a world-class data center. Progent's CCIE-certified Nexus switch experts are available to provide online and on-premises consulting services to assist your business to plan an efficient switch architecture, set up test systems to validate your network design, install and configure Nexus switches, create and enforce effective policies, perform security and compliance evaluations, configure proactive monitoring and alert systems, fully utilize resources through virtualization, analyze and repair switching and routing problems, optimize system performance, perform capacity planning, and take advantage of the powerful high-availability (HA) capabilities incorporated into Nexus products. Progent can also assist your business to upgrade non-disruptively from outdated Nexus models or Catalyst switches to current Nexus switches.
Antivirus Technical Support
Postini Information Technology Consulting
E-Mail Guard is Progent's affordable antispam and virus protection service that gives small companies enterprise-quality defense from spam, viruses, directory harvesting, and other forms of email-borne attacks on IT systems. E-Mail Guard is powered by Postini's Perimeter Manager, a comprehensive library of web-managed spam filtering and anti-virus services that defuse email assaults before they are able to breech the network firewall. Perimeter Manager also lets administrators track and manage their email systems, regardless of server platform, hardware technology, or geographic location.
Microsoft Azure integration Programming Companies
Services Azure hybrid cloud integration
Progent can help small companies to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline network administration and reduce equipment expense. Microsoft Azure offers a wealth of public cloud services and Progent can assist you to understand the benefits and restrictions of different cloud computing models you can use with Azure. Progent can show you how to administer cloud-resident or hybrid cloud and local apps and resources and make sure you avoid the typical errors small organizations make when migrating to a public cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage user identity with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also help you to configure perimeter firewalls and IPsec VPN tunnels and also to integrate Apple iOS devices and Google Android smartphones and tablets.
MCSE Expert Certified System Center 2016 and Hyper-V Integration Technology Consulting
System Center 2016 Data Protection Manager Technology Consulting
Progent's Microsoft-certified consultants have over 10 years of background planning, implementing, optimizing and fixing Microsoft SCOM solutions and offer organizations of all sizes expert online or onsite consulting services for SCOM 2012. Progent can assist your company to plan a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and availability required to watch over your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and customize System Center 2012 Operations Manager management packs according to leading practices for tracking network fabric as well as both Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive online or on-premises troubleshooting to help you to remediate serious problems detected by SCOM 2012.
Virtual Server Private Cloud Hosting Consultants
Private Cloud Integration Consultant Services
Progent’s private cloud hosting service enables small and midsize businesses to run mission-critical applications such as SQL and Exchange Server from a secure Tier III data center facility on fully redundant equipment with offsite backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Data Protection Manager (DPM) for automatic backup and restoration. You can use Progent’s private cloud to eliminate major investments in the purchase, maintenance, and management of network hardware and data center facilities while achieving the highest levels of network reliability and physical security.
Microsoft Consulting Best Practices Server Setup
Company-wide Standards for Best Practices Network System Support Consultant
Progent’s team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional background, in the trenches of IT support, performing a broad range of IT tasks for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This ensures that you get not only expert IT capability, but also a consultant with field-tested approaches for using technical knowledge to repair real-world network problems efficiently.
24-Hour Computer Consultants SQL Server Analysis Services
Technical Support Services SQL Server 2014 Capacity Planning
SQL Server 2014 includes significant enhancements in critical areas such as speed, availability, security, and cloud integration. SQL Server 2014 is the first release of SQL Server that incorporates in-memory capability that works transparently with all types of applications including Online Transaction Processing (OLTP), data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and on-premises consulting services such as planning, configuration, administration, troubleshooting, and application development services to help organizations of all sizes to realize maximum business value from their SQL Server 2014 investment.
Cisco Consultant Work At Home Job
Cisco CCNP Telecommuter Job
Progent is seeking a variety of full-time employees including motivated Microsoft Certified Systems Engineers; connectivity consultants with Cisco CCDP or CCIE credentials; and specialists in fault-tolerant network architecture with experience in mobile access, wireless networking, high-availability environments, business continuity solutions, data protection, and virtual servers. We are also looking for desktop support experts, remote service professionals, and CISSP or CISM certified security professionals. We are also looking for veteran managers able to operate efficiently in Progent's high-growth, virtual office model. Progent works with freelance consultants who have proven expertise and hands-on background in high-demand information technology topics beyond Progent's primary technical concentration. Our Experts Group employs contractors who can provide consulting and programming services for line-of-business applications such as MRP, Enterprise Resource Planning, or Customer Relationship Management; possess deep knowledge of popular operating systems such as Linux derivatives, Apple OS, or Solaris, or can provide expert help in areas like telecommunications, web site development, EDI, eCommerce, or dbm programming. Freelance consultants premier by us cooperate with Progent's staff engineers to provide comprehensive solutions for small and midsize business networks.
ProSight SSL certificate management Consulting Services
network infrastructure documentation management Consulting
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it.
24/7 Consulting Services Smartphone
Blackberry Services
Progent’s consultants provide expertise in multiple technologies related to mobile connectivity such as system topology, Activesync, wireless security, mobile e-mail, Microsoft Windows Mobile, Research in Motion Blackberry, and wireless application programming. Progent's Microsoft and Cisco certified professionals can save your company time and money by applying their wireless background to show you how to select and configure mobile access solutions that fit the needs of your business. Progent can also tune your IT infrastructure so that wireless data devices perform better.
SQL 2008 Support Services
SQL Server 2008 Specialists
SQL Server 2008 offers indispensable, standardized tools to computer professionals and information workers, reducing the complexity of designing, integrating, administering, and accessing enterprise information and database programs in environments ranging from mobile devices to corporate information systems. The complexity and integration demands of Microsoft SQL Server 2008 require a network consulting firm with real-world expertise and wide knowledge in designing and deploying information-based, end-to-end business technology applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft integration, ensures you success in planning, configuring and managing Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET environment.
Remote Support Services Service Reporting
Service Reports Support and Help
Progent uses a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or local service firms who offer scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation transmitted by each staff member to each customer. The discipline of documenting and organizing service activity results in more efficient service and eliminates a variety of typical problems such as when a support client is effectively held captive to a consultant who won’t release vital service information.
Google Cloud firewall integration Consultant
Consultancy Google Cloud GKE
Progent offers affordable online and on-premises consulting to help businesses of any size to migrate all or part of their core IT infrastructure to Google Cloud Platform (GCP). This can save management hassle and equipment expense and allow the use of Google's cutting edge machine learning technology. Progent can help you with every phase of Google Cloud Platform integration including needs analysis, readiness assessment, architectural design and review, pilot testing, configuration, administration, performance tuning, licensing management, disaster recovery mechanisms, and security and compliance.
24-7 Windows Server 2022 Disaster Recovery Information Technology Consulting
Windows Server 2022 Windows Defender ATP Online Troubleshooting
Progent's Microsoft Gold-certified Windows Server 2022 experts can assist your organization to design and implement a cost-effective migration to Windows Server 2022 that features high availability and that is based on an on-premises network model or a hybrid model that combines cloud-based Windows Server Online with a datacenter-based installation of Windows Server 2022.
Top Ranked Tech Support Outsource Intune Mobile Device Management
VMware Workspace ONE Network Design and Configuration
Progent's network consultants can assist you to streamline desktop PC update and patch management by providing support for management tools that include Configuration Manager 2007, Systems Management Server 2003, and Windows Server Update Services (WSUS).
Windows 2000 Remote Troubleshooting
Migration Consultant Windows Server 2000
Progent's Microsoft-certified Windows Server 2000 experts offer computer help and IT consulting services for the complete family of Microsoft .NET Servers, Windows Server 2000, and Windows 2003 Server. Progent's Windows Server 2000 configuration, update, and support services include system planning, installation, documentation, on-site and remote support, Call Center outsourcing, expert security consulting, full service outsourcing, and cost-effective co-sourcing.
3504 wireless controller IT Consulting
8540 wireless controller IT Consulting
Cisco's Catalyst line of wireless controllers simplify the management of wireless networks by unifying the configuration and management of Wi-Fi access points, optimizing wireless throughput by limiting the effect of RF congestion, enhancing wireless uptime with fast auto-failover, and hardening data security by identifying cyber threats and analyzing network traffic according to user type and locale. Progent's Wi-Fi consultants can help your business to configure Cisco wireless LAN controller appliances to manage and monitor wireless LANs of all sizes. Progent can help you to administer and debug your existing Cisco-based Wi-Fi solution or carry out an efficient transition to Cisco's latest Wi-Fi controller technology.
Top Quality Microsoft Windows 2008 R2 Help and Support
Online Technical Support Microsoft Windows 2008 R2
Windows Server 2008 is an important step forward in making IT systems more protected and available, easier to virtualize and administer, higher performing, and able to provide a better environment for web hosting and development. Progent can help your company benefit fully from the improvements built into Windows Server 2008 by providing Microsoft-certified consulting, troubleshooting, education, temporary staffing, monitoring, and security expertise.
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