Irvine Telecommuters Configuration Consulting and Support
Solution Planning, Implementation, Administration and Help Desk Consulting and Support Services
Expanding your remote workforce may have a significant effect on IT infrastructure, security/compliance, and company workflows. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, manage, tune, and debug IT networks that support at-home workers. Progent can help your Irvine organization to pick the appropriate technologies and adhere to best practices in creating and operating a secure virtual solution for telecommuters that promotes teamwork and returns top value. Progent offers support services that go from as-needed expertise for helping you over challenging IT bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent's consultants can help Irvine, California organizations to succeed with any aspect of creating a high-functioning work-at-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, security and compliance, data protection solutions, and streamlined management.
Infrastructure for a Remote Workforce
Setting up the network infrastructure required to support an at-home workforce can be particularly complicated if you must manage a mix of worker-owned hardware like PCs and laptops, routers, and wireless APs from various vendors and with a mix of operating systems and firmware levels. Progent's background delivering remote support for both outdated as well as current technologies in remote office solutions allows you to make efficient use of your existing network infrastructure and provides you with ready access to top-tire consultants for making essential updates. Support services offered by Progent to help you to create a high-functioning telecommuting ecosystem include:
- Virtual Private Network (VPN) connectivity allows you to create a secure tunnel for authenticated at-home workers to access IT resources located at your corporate data center or in the cloud. Progent's consultants can assist your company to configure and maintain VPN connections between your teleworkers and your various network resources by providing remote VPN integration support. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can assist your remote workers to utilize Cisco's AnyConnect software for safe VPN connections for a broad range of endpoint devices including Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure platforms enable a teleworker to view and interact with a data center computer's desktop. This provides IT managers substantial control over the computing ecosystem of telecommuters and ensures remote users a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
- Routers connect at-home networks to the Internet and typically support VPN connections, home Wi-Fi connectivity, and firewall services. Progent can provide top-tier remote support for setting up routers from a range of vendors. See router integration services from Cisco-certified consultants.
- Home Wireless networks, typically supporting families and guests, are frequently used by at-home employees to access their router for work. This can cause performance and security issues. Progent can help businesses to resolve these problems by providing services that include Cisco Aironet integration consulting, Cisco Meraki wireless installation expertise, and Ubiquiti Unifi WiFi access point setup assistance.
- Internet access solutions affect the speed and availability of connections between telecommuters and the corporate data center. Business-critical processes may demand backup Internet connections in case the normal connection fails. Progent offers guidance for picking service providers, choosing sensible bandwidth and data volume offerings, and configuring high-availability Internet access. Refer to Internet connectivity solutions.
VoIP Integration for Teleworkers
Extending the business phone environment to include remote users is critical to supporting an effective work-at-home solution. A variety of cloud-based IP voice products are popular with small and mid-size businesses to server remote users. Many larger organizations rely on Cisco's modern or older products for VoIP solutions. Progent can assist organizations of all sizes to plan or tune a remote VoIP service that provides the flexibility, transparency and protection required for at-home workers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to assist organizations optimize their current Cisco IP voice systems to handle an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end IP telephony capabilities to devices such as VoIP phones, media processing products, Voice over IP gateways, and multimedia applications used throughout the network. CUCM manages other mixed media services like unified messaging, voice/video conferencing, and team interaction networks. For more information about Progent's CUCM expertise, see Cisco Unified CM expertise.
- Cisco CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can assist you to support your existing CallManager environment or upgrade efficiently to Cisco's current IP telephony products. To learn about Progent's support services for Cisco CallManager and Cisco's other early VoIP products, visit Cisco CallManager consulting.
- Cisco IP Gateways provide integration with public telephony networks and with users operating outside the corporate firewall like at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
- Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to expand your wide area network infrastructure to support these solutions and deliver on-demand deployment and troubleshooting services.
Voice/Video Conferencing for an At-Home Workforce
A wide range of voice/video conferencing platforms from major technology companies support virtual meetings, video and voice conferencing, chat, and screen/content sharing for both local users and at-home workers. Many companies utilize multiple conferencing products to meet the needs of their different partners and clients. Progent can assist your organization to manage your current conferencing ecosystem and optimize the experience of your remote workforce.
- Skype for Business is Microsoft's leading unified communications product that supports presence, instant messaging, voice and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can assist you to deploy and manage Skype for Business client software to accommodate your remote employees. To learn more about Progent's consulting services for Skype for Business, visit Skype for Business integration services.
- FaceTime is Apple's multiuser video phone platform for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Newer editions of FaceTime support as many as 32 simultaneous users for video calls. To learn more about Progent's support expertise for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for most computing devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or computer screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference. For details about Progent's support expertise for Webex and for additional IP video products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and content with capabilities that include voice/video calling, persistent threaded chat, plus file sharing. For details about Progent's support services for Microsoft Teams and for other Office 365 products, refer to Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these conferencing platforms and assist your business to optimize your network architecture to host them.
Microsoft Integrated Collaboration Software for Teleworkers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 suites, offering a powerful ecosystem of applications that create a consistent user experience for sharing data and ideas throughout a corporate network and on a broad selection of endpoint devices. Progent has provided online consulting services for Microsoft SharePoint and Exchange Server since their first releases and can assist your company to configure these flagship collaboration products to maximize the productivity of your remote workforce.
SharePoint utilizes web sites to enable collaboration and knowledge delivery by providing policy-based delivery of data, workflow, and tools for searching through company-wide business data. SharePoint allows you to build protected web portals that permits at-home workforce to view and update consolidated corporate intelligence by means of Wikis, Blogs, social sites, and Web Parts (Widgets). For information about Progent's SharePoint consulting services, go to SharePoint configuration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, go to planning and configuration consulting for Exchange.
OneDrive is Microsoft’s shared cloud-based file hosting and synchronization service, similar to GoogleDrive. At-home workers can store files to OneDrive, and colleagues anywhere can share them securely through a browser. Included with Office 365, OneDrive allows remote employees to co-author files. Edits created offline are automatically synced when you go back online. To find out about Progent's consulting expertise for Microsoft OneDrive, go to Onedrive configuration experts.
Public Cloud Integration Services for Remote Workers
Progent offers advanced online assistance for helping businesses to create, maintain and optimize integrated hybrid network models that incorporate physical data centers, at-home workers, branch offices, and public cloud services. Progent can provide expertise for all modes of cloud service including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help teleworkers resolve problems with public cloud access, authentication, and cybersecurity.
Microsoft Azure is a leading family of public cloud software and services that allows you to utilize IT infrastructure, virtual servers, and critical applications hosted on Microsoft's extensive cloud. Azure includes more than one hundred services services such as hosting for Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can help your organization to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure Active Directory, and plan data backup and restore systems with Azure Backup. Progent's cloud experts can also help you create secure access to Azure services for telecommuters by setting up and debugging firewalls and VPN tunnels. For details about Progent's consulting services for Microsoft Azure, go to Azure consulting services.
Office 365, rebranded Microsoft 365, is Microsoft's growing family of business productivity software and cloud-based services offered by subscription. Office apps and cloud services are marketed in a selection of bundles intended for users ranging from individuals and households to large corporations. Progent can provide fast and affordable remote access to experts familiar with Office 365-compatible client devices based on Windows, Mac, iOS, and Google Android technology. Progent can help your business to assess the various subscription bundles available for Office 365 and configure 365 apps for your at-home workers in a way that delivers top business value. For information about Progent's support services for Microsoft Office 365, see Office 365 consulting services.
Office 365 Exchange Online is one of the most popular applications in Azure-hosted Microsoft 365 product product suite. Office 365 Exchange Online provides the advantages of lower costs for data center infrastructure, simplified management, on-demand scaling, high reliability, and other benefits associated with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to run seamlessly with local Exchange environments, enabling you to create hybrid cloud/onsite information systems. Progent's certified Exchange consultants can provide as-needed help to get you through tough IT roadblocks and can also provide end-to-end project management services to make sure your remote workers have easy and secure access to your Exchange Online deployment. For information Progent's expertise for Exchange Online, visit Exchange Online configuration and support expertise.
Amazon AWS is a pioneer in the public cloud arena and is the world's biggest source of cloud services. Progent offers fast and affordable online access to cloud integration consultants who can help your business to plan, implement, maintain, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud-based services with on-premises resources and with other popular cloud platforms such as Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to assist your company to create a high-availability network model so your users have a productive computing environment whether they are working from your headquarters, a branch office, from home, or on the road. For information about Progent's support services for Amazon AWS, see Amazon AWS integration expertise.
Google Cloud Platform is a leading set of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your organization to extend your current IT resources with the Google Cloud Platform, and Progent's DBA experts can show you how to make your critical apps cloud ready so your remote workers can benefit fully from Google Cloud services. Progent can help your organization to set up virtual machines on GCP Compute Engine, plan a cost-effective storage solution with Google Cloud Storage services, and simplify identity management for at-home workers with GCP Cloud Identity services. Progent's experts can also help you to use GCP's management tools to control and monitor your Google Cloud ecosystem. For details, go to Google Cloud Platform integration services.
Help Desk Call Center Services for Telecommuters
A sudden, company-wide changeover to a telecommuter business model, which could be motivated by an epidemic or as part of a business continuity plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or augment their Help Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Desk services utilize Progent's extensive network of remote IT support specialists combined with enterprise-class trouble ticketing and tracking software to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC support from service requests to ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to monitor or edit their current trouble tickets, enter details, and upload screenshots or attachments. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Center Augmentation Service enables you to augment your current Call Desk organization by sharing responsibilities for Support Desk support services transparently between your regular IT support personnel and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's shared Call Center service uses a co-sourcing support model utilizing the leading professional services automation tool for managing service requests and ticketing, establishing responsibility, tracking progress, and generating management reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your business to provide world-class desktop support to your from-home workers, see Progent's Call Desk augmentation Services.
Cybersecurity for Remote Workers
At-home workers often use their personal computing devices and work in a physically unsecured area. This increases their exposure to cyber attacks and calls for careful deployment of security appliances, remote endpoint monitoring, and the enforcement of security policies that follow leading practices. Progent's seasoned team of certified cybersecurity experts can help you to plan, implement and administer a compliant security environment that safeguards vital information in IT networks that incorporate teleworkers.
- Firewalls enable companies to create a network environment that can be safely accessed by on-premises users and by teleworkers, mobile employees, vendors, customers, and other stakeholders. Next-generation firewall appliances permit you to configure and control different permissions to various classes of users and to expand your IT network and modify your security profile as your business evolves and as cyber threats become more sophisticated. Progent works with both current and older security devices from all major manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall configuration expertise, visit firewall support services.
- Remote Endpoint Monitoring makes it possible to track the disparate devices used by teleworkers and either block or spot and respond to modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is installed on each protected endpoint device, watching all activity and using state-of-the-art machine learning and full execution context to detect zero-day threats on arrival. When a cyberattack is discovered, ProSight Active Security Monitoring immediately disconnects the infected device from the corporate network to quarantine the malware. Since the ProSight ASM agent is autonomous, endpoints stay protected even when they are not connected to the Internet. To learn more about ProSight Active Security Monitoring, see remote endpoint monitoring for remote workers.
- Security Audits can evaluate the vulnerability of your network to all types of outside and local security attacks for a network that incorporates telecommuters. Progent can run remote, automated security inventory scanning for quickly and economically detecting a wide variety of security gaps that can be surfaced via the Internet. Progent's endpoint security audit experts, which can be provided by network security professionals with top credentials including CISA, ISSAP, and GIAC, can assist your business to evaluate your workflows and policies and assess your network infrastructure to enable you to implement the highest level of protection for your at-home workers.
Data Protection for At-Home Workers
Data Protection involves backing up and recovering critical information so as to prevent data loss and minimize recovery time in case of storage problems resulting from equipment issues, software glitches, user mistakes, malware, or any other reason. Dependable data protection solutions can be especially challenging to architect and maintain in hybrid networks that combine private data centers, cloud resources, and an at-home workforce.
- Backup/Recovery solutions for remote workers must address multiple types of personally owned endpoints. Progent can provide fast online help from consultants familiar with a broad range of products for backing up Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as notebooks, tablets and handhelds. Popular backup/restore products supported by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources distributed throughout a hybrid network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that uses cloud-based storage and includes granular recovery and centralized management capabilities.
- Disaster Recovery/Business Continuity plans commonly envision scenarios that call for a temporary changeover to a work-at-home environment. Progent's expert disaster recovery planning experts and business continuity planning consultants can help your company to produce, document and validate a DR/BC plan that includes the process of switching to an at-home workforce.
Unified Management for Teleworkers
Microsoft has rebranded and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing local computers. Endpoint Manager offers a unified environment for protecting critical information by controlling onsite, mobile, and home-based endpoint devices.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and securing mobile devices and applications. Managed endpoint devices can be user owned or business owned. Network administrators managing the enrolled endpoint devices of telecommuters can utilize Intune to provision and authenticate apps on managed devices, push updates and certificates, set up policies for accessing data and resources, manage passwords, create VPN tunnels, control how telecommuters share information, establish threat defense, verify security compliance, and erase corporate data from missing, stolen or deactivated endpoint devices. Microsoft Intune can be used with iOS, Google Android, Windows, and macOS/OS X endpoints. For information about Intune and how Progent can assist you to use this platform to manage the endpoint devices of your teleworkers, go to Intune teleworker device management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM platform that helps network administrators to keep offsite endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint administration along with VMware's Horizon virtual application delivery technology for identity control, app management, and configuration management of endpoint devices. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises deployment through a one-time purchase. Top capabilities of Workspace ONE include fast over-the-air deployment of new notebooks, quick onboarding of new employees, policy set up and enforcement for all categories of endpoints, unifies management reporting and performance analytics, an email encryption gateway, and integration with Microsoft apps and cloud products. For information about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE mobile device management consultants.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Irvine, California organization, call
An index of content::
Expert Microsoft Certified Engineer Windows Server 2012R2 Cloud
Windows Server 2012R2 Clustering Onsite Technical Support
Progent's Microsoft-certified professionals can assist you to evaluate the business value of Windows Server 2012 R2 for your organization, create test environments and migration strategies, tune your network infrastructure for local, multi-site, cloud-based, and partial-cloud datacenters, educate your IT management staff, develop a corporate-wide security strategy, automate network administration, help with application development, and generate and test a disaster recovery/business continuity plan.
Microsoft Windows 2003 Remote Troubleshooting
Windows 2003 Consultant Services
The experience of Progent's certified Windows Server consultants, with an average of more than 11 years of work in Microsoft integration, assures you success in identifying the edition and configuration of Windows 2003 Server that aligns best with your business goals. Progent can also help you with designing, installing, administering and troubleshooting powerful IT solutions powered by Microsoft Windows Server 2003, and can streamline your migration from Windows 2000 Server or Microsoft Windows NT.
Sales Office Setup and Support
Remote Support Branch Location
Years of background delivering Microsoft expertise and Cisco technology consulting has allowed Progent to build a unique capability for serving branch offices that need network help with the flexibility associated with with small firms but which includes professional client interaction, thorough documentation, and adherence to corporate IT standards. If your corporation maintains a sales office situated anywhere in California or any region served by Progent's engineers, Progent can provide a broad array of in-person and on-line network consulting services and system design expertise.
Barracuda Backup Disaster Recovery Integration Support
After Hours Barracuda Backup Disaster Recovery Network Consultant
Barracuda Backup is an affordable, subscription backup/restore platform for small and medium-size organizations. A Barracuda Backup deployment can include a custom-designed hardware appliance manufactured by Barracuda or a software-based appliance with comparable functionality but which utilizes your own storage hardware. Barracuda Backup protects vital company data produced locally, at one or more remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a wide range of consulting services to assist your business to plan, integrate, manage and troubleshoot a BDR solution built on Barracuda Backup.
24/7/365 Collocation Migration Integration
Colocation Center Support and Integration
Colocation data centers allow businesses to share world-class data centers for hosting computer equipment that supports critical applications. Progent's Microsoft and Cisco premier consultants can assist your business with all aspects of your colocation program including choosing and moving to a colocation facility, creating system architecture, defining required equipment, on-site and remote maintenance, establishing remote network administration, and education your IT staff.
Setup and Support Windows Server 2019 Clusters Sets
Windows Server 2019 Storage Replica Technology Consulting Services
Progent's certified Windows Server 2019 experts can help your company to plan and carry out a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-hosted or hybrid deployment model. Windows Server 2019 offers major improvements in capacity, speed, manageability, virtualization, security and compliance, hybrid local/cloud integration, resilience, and Linux support.
Remote Computer Support Consultants
24x7 Support Remote Consulting
For mid-size businesses looking for network support, Progent can deliver an array of alternatives such as local service, on-line assistance, off-site Call Center, round-the-clock support with automatic network monitoring, emergency staffing, business relocation support, software development, and expert consultation. For midsize companies in California or other regions serviced by Progent's field engineers, Progent provides professional on-premises support for solving technical issues rapidly and economically.
Network Management Outsourcing for Small Businesses Consult
Network Management outsourcing consultants Engineer
Progent's ProSight portfolio of managed services are designed to provide businesses who have small internal network support staffs with low-cost help from enterprise-class management tools and technical experts. Benefits of Progent's ProSight catalog of managed IT services include predictable IT management expenses, smart automation of common administrative tasks, continual absorption of the latest technology, smooth transition from legacy systems to current solutions, improved fit between computer technology with business goals, guidance from veteran IT consultants, and freeing up management to concentrate on business rather than ever-changing information technology.
Online Support Services Suse Linux
Mandrake Linux Professional
If you are producing Linux-based applications in an environment that has MS Windows-based servers, PCs, and office productivity products, Progent can provide comprehensive information technology outsourcing that allows you to focus on your area of strategic know-how without the constant hassle of maintaining your business network. Through the use of smart network monitoring and by delivering remote and in-person assistance when your company needs it, Progent offers an economical way for supporting an information system that features excellent reliability, protection, and efficiency. Progent's Linux developer assistance offerings feature comprehensive it outsourcing, virtual infrastructure, remote and on-site support and troubleshooting, 24x7 monitoring, and Help Desk support.
24/7 Consult ISP Selection
Internet Service Provider Selection Consulting Services
Progent can provide the cost-effective services of remote Internet connectivity consultants to assist your company to assess or update your ISP services so your Internet access solution meets your business requirements. Services available from Progent's engineers include evaluation of your current bandwidth utilization, carrier and plan analysis and ordering, network provisioning, and managing a seamless move to a new ISP and/or service plan. Network provisioning can include optimizing existing routers and switches and deploying new ones, setting up firewalls, and upgrading dependable Border Gateway Protocol architectures.
ProSight Virtual Hosting Consultant Services
ProSight Virtual Hosting Consultants
Progent's ProSight Virtual Hosting combines proven virtual server architecture, a world-class data center facility, and the technical support services of Progent's Microsoft-certified engineering group to provide small businesses with a complete information technology outsourcing solution that enhances network availability and protection, eliminates management distraction, and saves money. With Progent's Private Cloud Hosting, a small or midsize business can have all of its software platforms and key business application servers supported within a safe and reliable facility on a high-performance, high-availability virtual server set up and supported by Progent's network support experts.
Wireless Security Integration Support
802.11ac Migration Engineer
Progent’s Wireless Consulting Services provide a convenient, affordable option for businesses of any size to deploy, manage, monitor and repair advanced wireless network solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can help you plan and install hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless messaging and online business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Microsoft Windows Services
Microsoft Windows 8.1 Migration Information Technology Consulting
Progent's engineers can deliver a range of network consulting services to help companies of all sizes to install, administer, and support environments that include workstations, notebooks, tablets, or smartphones powered by Windows 8.1. For enterprise customers, Progent's senior project managers can help design and configure test labs to evaluate Microsoft Windows 8.1 and plan and execute Windows 8.1 migration plans following proven methodologies.
Cisco Firepower 4000 Series Firewalls IT Consultants
Cisco Firepower 1000 Series Firewalls Support
The latest generation of ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-premier CCIE network consultants can assist your company to manage your current PIX or Cisco ASA 5500 firewalls and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, configure, optimize, administer and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.
Immediate Cloud Backup Security IT Consulting
Technology Professional ProSight DPS Hybrid Cloud Backup/Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's disaster recovery specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data.
System Center 2016 Migration Network Engineer
Support and Help System Center 2016 Orchestrator
Progent's Microsoft-certified consulting experts have over a decade of experience designing, implementing, optimizing and repairing SCOM solutions and offer companies of any size advanced online or onsite consulting support for Microsoft SCOM 2012. Progent can assist you to design a topology for SCOM 2012 servers that provides the performance and resilience required to monitor your IT resources effectively, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent can also help you to install and set up SCOM 2012 management packs based on industry best practices for tracking network fabric as well as Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive online or onsite troubleshooting to assist you to fix critical problems detected by Microsoft SCOM 2012.
Catalyst Switch VSS Support Services
Support Outsourcing Catalyst 2900 Switch
With Cisco Catalyst switches for small and mid-size companies, Cisco allows companies to gain all the advantages of bringing intelligence to their IT infrastructures. Cisco's switch technology allows you to enable features that make your network infrastructure sufficiently available to handle time-critical requirements, scalable to facilitate growth, safe enough to protect confidential data, and capable of differentiating and managing traffic flows to optimize network performance. Progent's CCIE certified engineers can help you select and integrate Cisco Catalyst switches that make sense for your business. Also, Progent's CISM and CISA certified security consultants can show you how to create a comprehensive protection policy and set up Catalyst switches so they help enforce your security policies. Cisco Catalyst switching products that Progent supports include the Cisco Catalyst 2950 switches, Cisco Catalyst 3560 switches, Cisco Catalyst 4948 switches, and Catalyst 6500 switches.
Microsoft Software Update Services Online Help
Professional Microsoft SUS
Microsoft Windows Server Update Services enables information technology managers to install and track the latest Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft Windows Server Update Services, IT staff can fully and effortlessly manage the installation of updates that are published via Microsoft Update to servers and workstations in a company. Progent can assist you with complex details of the initial setup of Microsoft WSUS such as designing the Microsoft Windows Server Update Services deployment, setting up client's workstations, defining the Group Policy settings, and ensuring your Microsoft Software Update Services Group Policy Object is associated with an Active Directory container that makes sense for your network environment.
Integration Firm PC Desktop
PC Desktop Onsite Computer Services
Progent offers a broad range of cost-effective services to help you to install, configure, repair, and manage desktop PCs and laptops based on Windows, macOS and OS X, or various versions of Linux. Progent can offer onsite or online technical support for individual computers or notebooks or help you to plan and carry out a company-wide migration to new or revised OS software and business applications. Progent can also supply engineers and technical workers to help you to plan for and complete an office move or merger organized to cause the least possible interruption to your business.
Network Monitoring Integration Services
Urgent Consulting Services 24x7 Network
Remote continuous monitoring, proactive alerts, and periodic analytical reporting are crucial to preserving the health of your IT system and avoiding preventable and costly disruptions. Remote Monitoring and Management (RMM) solutions have progressed to the point that businesses of all sizes can afford a degree of protection that was once reserved for large enterprises. Progent offers several RMM options delivered as low-cost service packages designed to assist your company to detect and fix a most network problems before they get big enough to hurt your business.
Collocation Configuration
Sarbane Oxley Compliance Consultancy
For enterprises with branches in or any region covered by Progent's consultants, Progent's Microsoft-Premier network consulting professionals and certified Cisco system consultants offer a variety of network support services including project management, SOX compliance, office moves, enterprise security, network architecture, on-site or phone-based emergency support, and troubleshooting for collocation hosting facilities. A Progent network consultant can help you design a multi-office information system that makes efficient use of colocation facilities and Internet data centers. Progent’s Microsoft Certified engineers can help major enterprises design, integrate and support major rollouts of the latest versions of Microsoft technology such as Enterprise Active Directory, Exchange Server, SharePoint Server, SQL Server, and Enterprise editions of Windows. Progent’s Cisco Certified Internetwork Expert and Cisco Certified Network Professional experts can assist you to configure Cisco technology for connectivity solutions that incorporate basic, high-performance, integrated, and wireless networking.
Nationwide Remote Network Service
North Dakota Consulting Team
Progent’s Technical Response Center provides low-cost national after-hours online help for networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support engineers offer 24x7 telephone help and remote secure computer connection to troubleshoot and repair technical problems rapidly and economically.
Integration Group Microsoft Intune
Microsoft Certified Intune Mobile Device Management Technology Consulting
Progent's Microsoft-certified engineers can assist you to automate desktop PC software update deployment by delivering support for administration tools such as System Center Configuration Manager 2007, Systems Management Server 2003, and Windows Server Update Services (WSUS).
Microsoft Office System Network Support Consultant
Microsoft Office Engineer
Progent’s IT outsourcing packages offer affordable network support for small businesses. Whether it includes designing network infrastructure, creating an in-house Help Desk or using an outside one, rolling out a new e-mail system, monitoring your system, or developing a web-based business solution, outsourcing your IT technical services can reduce costs and eliminate risks, permitting network support budgets to grow in a more linear and manageable fashion than is feasible by building up a bulky, knowledgeable internal IT staff. Progent’s Outsourcing White Paper and flyers tell you how Progent can enable you to build a protected and robust network architecture for your vital business software based on Windows such as Microsoft Office XP, Office 2003, and Office 2000.
24-7 Remote Troubleshooting At Home Workforce Cloud Integration
On-site Technical Support At Home Workforce Cloud Integration
Progent can help small and medium-size companies to provision their at-home employees with reliable access to public cloud services.
Microsoft System Center Operations Manager Remote Technical Support
System Center Operations Manager Engineer
Progent's Microsoft-certified consulting experts have over 10 years of background planning, deploying, enhancing and fixing Microsoft SCOM solutions and offer companies of any size advanced remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist your company to design an architecture for Microsoft SCOM 2012 servers that delivers the performance and resilience needed to monitor your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent can also help you to import and customize Microsoft SCOM 2012 management packs based on best practices for monitoring network infrastructure and Microsoft and third-party apps and services. In addition, Progent can deliver fast remote or on-premises technical support to help you to remediate serious problems uncovered by SCOM 2012.
WatchGuard VPN Security Consultants
Top WatchGuard Firewall Security Consultancy
Progent provides support services for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to choose, deploy, and manage a WatchGuard Firewall/VPN appliance that aligns with your security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewalls or migrate smoothly to current WatchGuard firewall solutions.
Jabber and Expressway IT Consultants
Top Jabber Voicemail Engineer
Progent's Cisco Jabber consultants can provide online or onsite expertise to help businesses of all sizes to plan, implement, manage, update or debug Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent can provide in-depth expertise for all the technologies that go into building an end-to-end Jabber collaboration solution including Cisco network appliances and management software, Microsoft Office 365 applications, Windows and Mac desktops, Apple iOS and Android smartphones and tablets, SIP trunking, WiFi systems, cyber security, cloud computing, immersive telepresence systems, PBX systems, disaster recovery preparedness, and other pieces of a modern collaboration solution.
Systems Management Server Professional
Microsoft SMS Information Technology Consulting
Progent’s Microsoft certified experts provide small and mid-size companies enterprise-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables companies to deliver important software quickly and automatically to appropriate workers, reduce software expense and adhere to licensing agreements by understanding patterns of usage, improve Windows security by improving your awareness of weak points and by delivering critical updates, manage your external workforce through industry standards independent of connection or geography, and reduce operational expenses by fully exploiting the administrative functions built into Windows. Progent’s SMS engineers can help you use SMS economically for automated software and application deployment, security patch control, and asset monitoring management including program and hardware inventory.
On-site Technical Support Windows Server 2019 Deduplication
Top Quality Windows Server 2019 Hybrid Integration Consulting
Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to plan and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a new cloud-based or hybrid deployment model. Windows Server 2019 offers significant improvements in scale, speed, manageability, Hyper-V virtualization, security and compliance, hybrid local/cloud deployments, availability, and container support.
Server Management Support Outsourcing
Server Management Engineers
Server growth wreaks havoc on network budgets and administrative resources. Server reduction via a virtual infrastructure offers lower total cost of ownership of hardware and quicker ROI, more leveraged utilization of servers, simplified operations, increased network uptime, and easier manageability. Common uses for virtual machines are hardware consolidation, economical platforms for line-of-business legacy software based on outdated operating systems, and inexpensive isolation of software development or evaluation systems from on-line systems.
Live Online Office Word Trainer
Emergency Live Online Windows 10 Training
Progent provides customized remote instruction for a range of client apps and operating systems such as Microsoft Office Excel, Word, Access and Outlook plus Adobe Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10. Online instruction provides the advantages of conventional in-person instruction, such as instant communication between clients and trainers, but avoids the expenses of travel and the challenge of trying to accommodate the schedules of multiple trainees. Offered to individuals or classes of all sizes, Progent's virtual instruction allows the instructor to conduct the seminar from an online facility and the students can be dispersed throughout an office or across the the U.S. Virtual training supports powerful teaching tools like virtual white boards, real-time questions, and shared desktops. Classes can be short and targeted to specific subjects or longer in duration and broader in coverage.
24-7 macOS Phone-based Professional
Consultant Services OS X Remote
Progent provides nationwide remote technical support and consulting services for businesses who operate Apple macOS and OS X networks or whose IT systems include a combination of Apple Mac and Microsoft Windows technology. Progent's consultants offer Apple macOS and OS X users a variety of services such as desktop assistance, migration to the latest edition of macOS from legacy versions of Apple macOS or OS X, plus expertise with Mac application software. Progent's specialists in Apple technology can also assist you with Apple iPhone and Apple iPad support, or moving to iCloud. Remote technical support offers maximum leverage for your information technology dollar by preserving client productivity and limiting the time billed for computer analysis and repair. Advanced online support tools and skilled service specialists and engineers combine to enable Progent to solve most IT issues without wasting time and money by traveling to your site. In the vast majority of cases your network problems can be dealt with over the phone or via a mix of phone support and online network analysis. Progent can make available Cisco certified CCIE infrastructure experts and CISSP certified security specialists to assist with the most challenging system problems.
Microsoft Exchange 2016 Migration Computer Consulting
Microsoft Exchange 2016 Upgrade Support and Setup
Progent can help you in all facets of your upgrade to Exchange 2016 such as planning high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V design; determining storage capacity required for your virtual machines (VMs), databases and log files; setting up HLB for high-availability CAS services; planning, configuring and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Microsoft Proxy Server Online Support
Microsoft Proxy Server Online Technical Support
Progent's Microsoft-certified ISA Server consultants have extensive experience developing corporate security solutions for IT networks with many sites, remote users, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall engineer is ready to help your small company design and implement an installation of ISA Server 2004 that meets your information protection requirements without restricting your productivity.
Microsoft Exchange Online and on-premises Exchange Specialist
Office 365 Portal Configuration
Progent can assist you to evaluate the wealth of subscription plans available with Office 365 and integrate your network with Office 365 so you derive maximum business value. Progent supports cross-platform networks that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also assist your business to create and manage hybrid networks that seamlessly integrate local and cloud resources.
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