Enlarging your remote workforce may have a significant effect on network architecture, security/compliance, and corporate workflows. Progent has two decades of background assisting small and mid-size businesses to design, deploy, manage, tune, and debug IT environments that support work-from-home employees. Progent can help your Monterey company to select the appropriate tools and adhere to best practices in creating and operating a safe virtual solution for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide services ranging from as-needed expertise for helping you over challenging technical bottlenecks to full project management to help you carry out mission-critical tasks.
Progent can assist Monterey, California organizations to succeed with any aspect of building a high-performing work-at-home environment by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, security monitoring, backup/restore solutions, and unified management.
Network Infrastructure for an At-Home Workforce
Integrating the network infrastructure required to support an at-home workforce can be especially challenging if you must accommodate a combination of worker-owned equipment such as desktop computers and laptops, Internet routers, and wireless appliances from various manufacturers and with a mix of OS software and firmware levels. Progent's background delivering remote help for both outdated as well as modern technologies in remote office venues allows you to make cost-effective use of your available network infrastructure and provides you with fast access to expertise for making essential upgrades. Support services available from Progent to assist your company to implement a productive work-at-home ecosystem include:
IP Voice Integration for At-Home Workers
Extending the business PBX system to accommodate remote users is vital to supporting a productive work-at-home solution. A broad range of cloud-based VoIP products are used by small and mid-size businesses to support teleworkers. Many larger organizations rely on Cisco's current or older platforms for IP voice management. Progent can help organizations of any size to plan or tune a remote VoIP service that delivers the flexibility, convenience and security needed for teleworkers. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to assist businesses optimize their existing Cisco IP voice environments to handle an expanding remote workforce.
Voice/Video Conferencing for Telecommuters
A wide selection of video conferencing products from major technology companies support virtual meetings, video conferencing, chat, and screen sharing for both onsite users and telecommuters. Many organizations use multiple products to meet the needs of their different partners and customers. Progent's communications experts can assist you to manage your current conferencing environment and optimize the engagement of your remote workforce.
Microsoft Collaboration Platforms for Teleworkers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office suites, offering a powerful ecosystem of applications that create a cohesive user interface for exchanging information throughout multiple sites and on a broad selection of endpoint devices. Progent has provided remote consulting support for Microsoft SharePoint and Exchange since their first releases and can help businesses to tune these critical collaboration platforms to optimize the productivity of your at-home workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and integrates with third-party cloud services to provide real-time collaboration and communication. Developed as a substitute for Skype for Business Online, Microsoft Teams can enable chat, audio/video meetings with screen sharing, phone calls, cloud voicemail, group email, as well as file and app sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously called Azure Active Directory) for supporting its complete range of features. To learn more about Progent's consulting services for Microsoft Teams and Teams Premium, visit planning and deployment expertise for Microsoft Teams and Teams Premium.
SharePoint utilizes web entities to enable collaboration and knowledge delivery by offering policy-driven access to content, workflow, and tools for searching through enterprise-wide business data. SharePoint enables you to build secure web portals that permits at-home workforce to view and edit aggregated business intelligence by means of Intranets (Wikis), Blogs, social networking sites, and Web Parts. To learn about Progent's SharePoint consulting expertise, refer to SharePoint integration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, refer to planning and configuration consulting for Exchange Server.
OneDrive is Microsoft�s collaborative cloud-based file hosting and synchronization service, similar to GoogleDrive. At-home users can store files to the OneDrive service, and colleagues can access them safely via a browser. Included with Office 365, OneDrive allows remote employees to jointly author documents. Revisions made offline are synced when you go back online. For information about Progent's support services for OneDrive, go to Microsoft Onedrive configuration experts.
Public Cloud Integration Services for Telecommuters
Progent offers affordable online support for enabling organizations to build, maintain and repair cohesive network architectures that incorporate physical data centers, telecommuters, branches, and public cloud services. Progent can provide top-tier consultant for all modes of cloud service such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help telecommuters resolve problems with public cloud access, authentication, and cybersecurity.
Azure is a popular family of cloud services that enables you to utilize infrastructure, virtual servers, and key apps hosted on Microsoft's massive cloud. Azure offers over 100 cloud-based services such as the ability to host Windows and Linux-based VMs, on-demand cloud storage, messaging, application development with Visual Studio, and data backup. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity control with Azure Active Directory, and plan data backup and restore systems with Azure Backup. Progent can also show you how to create secure access to Azure services for at-home workers by configuring and debugging firewalls and VPN IPsec tunnels. To learn about Progent's support services for Microsoft Azure, visit Microsoft Azure consulting.
Microsoft 365, formerly called Office 365, is Microsoft's popular family of client productivity software and cloud services available on a subscription basis. Office apps and cloud services are marketed in a selection of bundles designed for users ranging from individuals and households to large enterprises. Progent offers quick and easy online access to experts knowledgeable about Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android operating systems. Progent can help your business to evaluate the numerous subscription bundles available for Microsoft 365 and configure 365 apps for your teleworkers in a way that delivers maximum business value. To learn about Progent's consulting services for Microsoft 365, refer to Microsoft 365 consulting services.
Microsoft 365 Exchange Online is among the most widely used applications in the Microsoft 365 product line. Exchange Online provides the benefits of reduced costs for data center infrastructure, simplified management, dynamic scaling, high availability, and additional benefits associated with cloud computing. Microsoft has designed Exchange Online to operate seamlessly with local Exchange environments, enabling customers to create hybrid networks. Progent's certified Exchange consultants are available for as-needed help to get you past tough IT roadblocks and can also provide comprehensive project management outsourcing to ensure your remote workers have convenient and safe access to your Exchange Online environment. For details Progent's consulting expertise for Exchange Online, go to Microsoft 365 Exchange Online configuration and support consulting.
Amazon Web Services (AWS) is a pioneer in the public cloud computing market and is the world's top provider of cloud services. Progent can provide quick and economical online access to cloud connectivity experts who can help your business to plan, implement, maintain, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with local resources and with other popular cloud platforms such as Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help your company to create a high-availability network architecture to make sure your users have a productive computing environment regardless of whether they are working from your headquarters, a remote branch, from home, or on the move. For details about Progent's consulting services for Amazon AWS, visit Amazon AWS integration services.
Google Cloud Platform (GCP) is a leading suite of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist you to expand your current IT resources with the Google Cloud Platform, and Progent's database consultants can show you how to make your key apps cloud friendly so your telecommuters can benefit fully from Google Cloud Platform services. Progent can assist your organization to set up virtual machines on GCP Compute Engine, design a cost-effective storage system with GCP Storage, and simplify identity control for telecommuters with GCP Cloud Identity services. Progent can also assist your business to utilize GCP's management technology to administer and monitor your GCP ecosystem. For details, refer to Google Cloud Platform (GCP) consulting expertise.
Help Desk Support for Remote Workers
An emergency, organization-wide switchover to a telecommuter business model, which could be driven by an epidemic or as an element of a disaster recovery/business continuity process, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk services allow businesses to outsource or augment their Call Center with Progent's remote Technical Response Center services.
Cybersecurity for Teleworkers
At-home staff members commonly use their personal computing devices and often work in a poorly secured physical area. This increases their vulnerability to malware threats and requires careful configuration of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, extensive user education, and the development of policies based on best practices. Progent's seasoned group of cybersecurity solutions consultants can assist your business to design, configure and maintain an effective cybersecurity solution that guards critical information resources in networks that incorporate an at-home workforce.
Firewalls allow companies to build a network environment that can be securely utilized by local users as well as by telecommuters, mobile workers, suppliers, customers, and other stakeholders. Next-generation firewall appliances permit you to configure and manage appropriate access rights to different classes of users and to expand your network and adjust your security profile as your business evolves and as cyber threats become more complex. Progent works with both current and legacy firewall appliances from all major manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For details about Progent's firewall support services, see firewall integration and support services.
Online Endpoint Monitoring makes it easy to watch over the various computers utilized by remote workers and either reject or identify and respond to modern threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on each protected endpoint, monitoring all activity and utilizing advanced machine learning and full execution context from SentinelOne to detect zero-day threats before they can spread. When a cyberattack is spotted, ProSight ASM instantly disconnects the targeted endpoint from the corporate network to quarantine the threat. Because the ProSight Active Security Monitoring agent is self-contained, endpoints stay secure even if they are offline. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight Active Security Monitoring, refer to remote endpoint monitoring for remote workers.
Progent's Duo authentication Service Plans utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Android, and other personal devices. Using 2FA, when you sign into a protected online account and enter your password you are asked to verify who you are on a unit that only you possess and that uses a different network channel. A broad range of devices can be utilized for this added means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. To learn more about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services for telecommuters.
Security Audits can evaluate the exposure of your information system to all classes of external and local security attacks for a network that includes remote workers. Progent can run remote, automated cybersecurity inventory software for quickly and economically uncovering a broad range of security gaps that can be surfaced over the Internet. Progent's endpoint security audit consulting services, which can be managed by network security professionals with advanced credentials such as CISA, ISSAP, and GIAC, can help your company to evaluate your workflows and governance policies and assess your IT architecture to allow you to design top-level security for your at-home workers.
Horizon3.ai's NodeZero Pentest Platform is a cutting-edge penetration test (pentest) product family that can deliver autonomous testing of your at-home connectivity solution and your internal and perimeter networks so you can find, rank, fix, and verify security weaknesses before malicious hackers can take advantage of them. Progent can help you to use NodeZero to carry out thorough penetration tests of your perimeter and your internal IT infrastructure so you can evaluate your current security profile. Progent's NodeZero experts can also help you to strengthen your network security and can help you to plan and deploy a unified cybersecurity strategy that simplifies management and delivers maximum cyber defense for on-prem, multi-cloud, remote, and perimeter IT assets. To find out more information about Progent's vulnerability analysis services powered by on NodeZero's pentest products, visit Consulting Support for NodeZero's PEN Test Products.
Download White Paper: Securing a Work-From-Home (WFH) Environment
To read or download a white paper about key things to concentrate on for protecting a network that supports telecommuters, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Telecommuters
Data Protection covers backing up and recovering vital data so as to avoid data loss and reduce restoration time and effort in case of storage system problems due to equipment issues, programming glitches, user mistakes, malware, or other causes. Dependable data protection strategies can be especially difficult to architect and manage in hybrid networks that combine local data centers, cloud resources, and an at-home workforce.
Unified Management for Telecommuters
Microsoft has renamed and rebundled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing onsite endpoints. Endpoint Manager features a centralized solution for protecting critical information by managing onsite, mobile, and at-home endpoint devices.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and applications. Remote endpoint computers can be personally owned or company owned. IT administrators managing the endpoint devices of telecommuters can utilize Intune to deploy and authenticate apps on devices, push updates and certificates, set up policies for accessing information and resources, set passwords, create VPN tunnels, determine how home-based workers share information, set up threat defense, verify compliance, and wipe sensitive information from lost, stolen or deactivated devices. Intune runs with iOS/iPadOS, Android, Windows, and macOS endpoints. For details about Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to administer the devices of your at-home workers, see Intune teleworker device management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM product that allows network administrators to keep remote endpoints up to date and protected. Workspace ONE uses VMware AirWatch technology for centralized endpoint management combined with VMware's Horizon virtual application delivery platform for identity control, app management, and configuration management of endpoint devices. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site product through a perpetual license. Key features of Workspace ONE include rapid over-the-air deployment of out-of-the-box laptops, quick onboarding of new employees, policy setting and enforcement for all classes of endpoints, unifies reporting and analytics, an email encryption gateway, and integration with Microsoft apps and cloud products. For details about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE remote device management consultants.
Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing an efficient work-from-home solution for your Monterey, California business, phone