Pasadena Remote Workers Connectivity Support Partner
Solution Design, Setup, Administration and Call Center Consultants
Expanding your at-home workforce may have a significant impact on network infrastructure, security/compliance, and company processes. Progent has two decades of experience helping small and mid-size businesses to design, deploy, administer, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Pasadena organization to pick the appropriate tools and follow best practices in building and maintaining a secure virtual office solution for teleworkers that facilitates collaboration and returns top business value. Progent can provide services that go from as-needed guidance for helping you past challenging IT roadblocks to full project management or co-management to help you successfully complete mission-critical initiatives.
Progent can assist Pasadena, California organizations to with any facet of creating a high-functioning telecommuting environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, data security, data protection solutions, and unified management.
Network Infrastructure for Teleworkers
Integrating the physical and software infrastructure needed for a remote work environment can be especially challenging if you must accommodate a combination of personal hardware such as PCs and laptops, routers, and wireless APs from different vendors and with a mix of OS software and firmware levels. Progent's experience providing remote help for both legacy and modern technologies in remote office solutions enables you to make cost-effective use of your available infrastructure and offers ready access to top-tire consultants for making necessary upgrades. Support services offered by Progent to assist you to create a high-functioning telecommuting infrastructure include:
- Virtual Private Network (VPN) technology makes it possible to create a secure tunnel for authenticated at-home workers to use IT assets located at your company datacenter or in a public cloud. Progent can help you to configure and manage VPN access between your teleworkers and your key IT resources by providing remote VPN configuration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can assist your at-home workers to utilize Cisco's popular AnyConnect client software for secure VPN tunneling for a wide range of endpoint devices such as Microsoft Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products enable a telecommuter to see and interact with a remote PC's desktop. This provides IT managers substantial control over the digital ecosystem of at-home employees and offers them a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach at-home networks to the Internet and support VPN tunnels, home wireless networks, and firewall services. Progent can provide expert online support for setting up routers from a variety of manufacturers. See router integration support from Cisco-certified experts.
- Home Wi-Fi networks, typically shared by an entire household and guests, are commonly utilized by telecommuters to connect to their router for work. This can create throughput as well as security issues. Progent can assist businesses to resolve these problems by delivering expertise that include Aironet integration expertise, Cisco Meraki WiFi installation consulting, and Ubiquiti Unifi wireless AP integration help.
- Internet connectivity solutions affect the speed and availability of connections between at-home workers and the corporate network. Mission-critical processes may require backup Internet access in case the normal connection fails. Progent offers expertise for picking Internet service providers, selecting appropriate service offerings, and integrating fault-tolerant Internet access. Refer to Internet connectivity integration services.
VoIP Integration for Telecommuters
Expanding the corporate phone system to include teleworkers is vital to maintaining an effective at-home workforce. A broad range of cloud-based VoIP platforms are popular with SMBs to server teleworkers. Many enterprises rely on Cisco's current or legacy products for IP voice solutions. Progent can assist organizations of any size to design or tune a telecommuter IP voice environment that delivers the flexibility, transparency and security needed for teleworkers. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to assist businesses tune their existing Cisco VoIP systems to support an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise telephony features to devices like VoIP phones, media processing products, Voice over IP gateways, and multimedia applications deployed throughout the network. Unified Communications Manager supports other combined media services such as messaging, voice/video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, refer to Cisco Unified CM consultants.
- Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by CUCM. Progent can help your company to maintain your existing CallManager deployment or migrate efficiently to Cisco's modern IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other older VoIP platforms, see CallManager consulting.
- Cisco IP Gateways provide integration with public telephony networks and with clients working beyond the corporate firewall like telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series as well as for modern Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
- Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network infrastructure to work with these solutions and deliver as-needed deployment and debugging services.
Video Conferencing for Teleworkers
A broad range of video conferencing products from leading vendors enable virtual discussions, video conferencing, chat sessions, and content sharing for both local users and at-home workers. Many companies use a mix of conferencing products to accommodate their various partners and clients. Progent can help your organization to maintain your existing conferencing ecosystem and optimize the experience of your at-home workforce.
- Skype for Business is Microsoft's leading unified communications product that supports real-time presence, IM, audio and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can assist you to deploy and manage Skype for Business clients to accommodate your remote workforce. To learn more about Progent's support expertise for Skype for Business, visit Skype for Business consulting services.
- FaceTime is Apple's multiuser video phone platform for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Newer editions of FaceTime support as many as 32 simultaneous users for voice/video sessions. To learn more about Progent's consulting expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for most computing devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for training. To learn more about Progent's support services for Webex and for other IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and information with features such as voice/video conferencing, threaded chat, plus data sharing. For details about Progent's support expertise for Microsoft Teams and for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
- Other Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these products and help your business to tune your WAN architecture to run them.
Microsoft Integrated Collaboration Software for Remote Workers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 families, offering a powerful ecosystem of applications that deliver a cohesive user interface for exchanging data and ideas across multiple sites and on a broad selection of endpoints. Progent has provided online consulting support for SharePoint and Exchange Server since their first publication and can assist your company to tune these flagship collaboration platforms to optimize the productivity of your at-home workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and supports third-party cloud services to deliver real-time collaboration and communication. Developed as a replacement for Skype for Business Online, Microsoft Teams can enable chat, video meetings with screen sharing, calling, cloud voicemail, group email, as well as file and app sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously branded Azure Active Directory) for delivering its complete range of features. For additional information about Progent's support services for Microsoft Teams and Teams Premium, visit solution design and configuration expertise for Microsoft Teams and Teams Premium.
SharePoint utilizes web sites to promote collaboration and knowledge delivery by providing policy-based delivery of data, workflow, and utilities for looking through enterprise-wide business data. SharePoint enables you to build protected web portals that permits at-home workers to view and edit aggregated corporate intelligence via Wikis, Blogs, social networking web sites, and Web Parts (Widgets). For details about Progent's SharePoint expertise, visit SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange expertise, visit deployment consulting for Exchange.
OneDrive is Microsoft�s shared cloud storage service, similar to GoogleDrive. Remote users can store files to the OneDrive service, and colleagues anywhere can access them securely through a web browser. Provided with Office 365, OneDrive enables remote employees to jointly author files. Revisions made offline are uploaded when you reconnect to the Internet. For information about Progent's consulting expertise for OneDrive, go to Onedrive configuration consulting.
Cloud Integration Services for Teleworkers
Progent offers fast and affordable online support for enabling businesses to create, manage and optimize cohesive hybrid network models that combine physical data centers, at-home workers, branches, plus cloud resources. Progent can provide expertise for all modes of public cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help remote workers resolve issues with public cloud access, authentication, and cybersecurity.
Microsoft Azure is a popular platform for cloud software and services that enables you to use infrastructure, servers, and key applications hosted on Microsoft's extensive cloud. Azure features over 100 cloud-based services such as the ability to host Windows and Linux-based VMs, on-demand cloud storage, messaging, application development with Visual Studio, and data backup. Progent can help you to set up virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity management with Azure Active Directory, and design data backup and restore solutions with Azure Backup. Progent's cloud experts can also help you create protected access to Azure for at-home workers by configuring and debugging firewall appliances and VPN IPsec tunnels. For information about Progent's expertise for Microsoft Azure, visit Microsoft Azure expertise.
Microsoft 365, previously called Office 365, is Microsoft's growing suite of client productivity applications and cloud services available by subscription. Microsoft apps and services are provided in a selection of bundles designed for users ranging from individuals and small offices to large enterprises. Progent can provide fast and easy remote contact with consultants familiar with Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android technology. Progent can assist your business to assess the various subscription bundles offered with Microsoft 365 and configure 365 applications for your at-home workers to achieve top business value. For details about Progent's support services for Microsoft 365, see Microsoft 365 integration expertise.
Exchange Online is one of the most widely used applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online provides the advantages of reduced spending for data center infrastructure, easier management, dynamic scaling, high availability, and other advantages associated with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate seamlessly with local deployments of Exchange, enabling you to build hybrid cloud/onsite information systems. Progent's Exchange consultants can provide occasional assistance to guide you past challenging technical bottlenecks and can also provide comprehensive project management services to ensure your at-home workers have easy and safe access to your Microsoft 365 Exchange Online environment. For information Progent's expertise for Microsoft 365 Exchange Online, go to Microsoft 365 Exchange Online integration and troubleshooting expertise.
Amazon Web Services (AWS) is a pioneer in the public cloud computing arena and is the industry's leading provider of cloud-based services. Progent can provide rapid and economical online access to cloud integration consultants who can assist your organization to design, implement, manage, and debug hybrid IT networks that integrate Amazon AWS cloud services with local resources and with other popular cloud platforms such as Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to assist your company to build a high-uptime network architecture so your employees have a productive computing environment regardless of whether they are working from your main office, a remote branch, from home, or on the move. For information about Progent's consulting services for Amazon AWS, visit Amazon AWS consulting expertise.
Google Cloud (GCP) is a leading set of public cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can help your organization to extend your current IT assets with the Google Cloud Platform, and Progent's DBA experts can show you how to make your critical applications cloud ready so your at-home workers can benefit fully from Google Cloud Platform services. Progent can help your organization to deploy virtual machines on Google Cloud Compute Engine, design an efficient storage system with Google Cloud Storage, and streamline access control for telecommuters with GCP Cloud Identity. Progent's experts can also help your organization to utilize GCP's management tools to administer and monitor your Google Cloud environment. For details, refer to Google Cloud Platform (GCP) consulting services.
Help Desk Support for Remote Workers
A sudden, organization-wide changeover to a telecommuter business model, which could be motivated by a pandemic or as an element of a business continuity plan, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Help Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Help Desk Call Center support services utilize Progent's extensive network of remote technical support specialists along with enterprise-class ticketing and tracking software to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 PC support from help requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to track or edit their active tickets, enter details, and upload screen captures or attachments. Support services are provided at a substantial discount off Progent's normal Level 1 technical support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT experts to deal with advanced issues. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Supplemental Service allows your company to supplement your existing Help Desk organization by sharing responsibilities for Call Center services transparently between your in-house support personnel and Progent's nationwide team of PC support engineers and subject matter experts. Progent's shared Call Center service is based on a collective support solution based on the leading professional services automation (PSA) platform for handling service requests and ticketing, assigning responsibility, tracking progress, and generating reports. For information about how Progent's Call Center Augmentation Services can enable your business to provide best-in-class IT support to your at-home workforce, refer to Progent's Call Center augmentation Services.
Security for Teleworkers
Work-from-Home workers commonly utilize their personal devices and often work in a poorly secured physical space. This situation increases their vulnerability to malware threats and requires careful deployment of corporate firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, intensive end-user training, and the development of security policies based on leading practices. Progent's seasoned roster of cybersecurity solutions consultants can assist you to plan, deploy and maintain a compliant security solution that guards vital IT assets in environments that incorporate telecommuters.
Firewalls allow you to create a network environment that can be safely utilized by on-premises users as well as by an at-home workforce, mobile users, vendors, clients, and other stakeholders. Next-generation firewall devices permit you to configure and control appropriate permissions to various groups of users and to scale your IT network and adjust your security as your company evolves and as cyber threats grow increasingly complex. Progent supports both current and older security appliances from all major manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall configuration expertise, refer to firewall configuration and support services.
Remote Endpoint Security Monitoring makes it easy to track the disparate devices utilized by teleworkers and either reject or spot and respond to the latest threats like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is installed on every secured endpoint, monitoring all activity and utilizing state-of-the-art AI technology from SentinelOne to identify new threats on arrival. When an attack is discovered, ProSight Active Security Monitoring instantly isolates the targeted endpoint from the corporate network to contain the threat. Since the ProSight Active Security Monitoring agent is self-contained, endpoints remain protected even when they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight Active Security Monitoring, visit remote endpoint security monitoring for an at-home workforce.
Progent's Duo authentication Managed Services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a protected application and give your password you are asked to verify your identity via a unit that only you possess and that uses a separate network channel. A wide selection of out-of-band devices can be utilized for this second form of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate several verification devices. To learn more about Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services for at-home workers.
Security Audits can evaluate the vulnerability of your information system to all classes of external and internal security attacks for an environment that incorporates at-home workers. Progent can deploy online, automated security inventory software for rapidly and economically uncovering a broad range of security weaknesses that can be found over the Internet. Progent's endpoint security assessment consulting services, which can be provided by security professionals with advanced credentials including CISM, CISSP, and GIAC, can assist your business to evaluate your workflows and governance policies and review your WAN architecture to enable you to implement the highest level of security for your an at-home workforce.
Horizon3.ai's NodeZero Penetration Testing Platform is a breakthrough penetration test (pentest) product family that can deliver automated threat assessment of your work-from-home connectivity solution as well as your internal and perimeter networks so you can uncover, prioritize, fix, and confirm security vulnerabilities before malicious hackers can exploit them. Progent can help you to use NodeZero to perform comprehensive pentests of your network perimeter and your internal network so you can determine your current security profile. Progent can also help you to harden your network security and can help you to design and implement a unified cybersecurity ecosystem that simplifies management and delivers optimum cyber defense for on-premises, cloud-based, remote, and perimeter IT assets. To find out more details about Progent's threat assessment solutions based on on NodeZero's penetration test platform, refer to Consulting Services for NodeZero's Pentest Platform.
Download White Paper: Securing a Work-From-Home Environment
To view or download a white paper describing key things to concentrate on for protecting an IT environment that includes work-from-home staff, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Telecommuters
The field of Data Protection covers saving and recovering critical data so as to avoid data loss and reduce restoration time in case of storage failures due to equipment breakdowns, programming glitches, human error, cyber attack, or any other reason. Reliable data protection strategies can be particularly challenging to design and maintain in hybrid environments that combine local data centers, public clouds, and an at-home workforce.
- Backup/Recovery solutions for teleworkers must address diverse types of user-owned endpoint devices. Progent can provide fast remote help from consultants familiar with a wide range of platforms for protection Microsoft Windows, Apple and Linux/UNIX servers and desktops as well as notebooks, iOS and Android tablets and smartphones. Popular backup/recovery products maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To back up resources distributed throughout a wide area network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that uses cloud storage and features fine-grained recovery and centralized management.
- Disaster Recovery/Business Continuity plans typically envision scenarios that require a quick switch to telecommuting. Progent's senior disaster recovery preparedness experts and business continuity specialists can assist your business to create, document and test a DR/BC plan that includes the process of switching to an at-home workforce.
Unified Management for Telecommuters
Microsoft has renamed and rebundled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote endpoints and Configuration Manager for managing onsite endpoints. Endpoint Manager provides a unified platform for safeguarding corporate information by controlling on-premises, mobile, and at-home endpoints.
Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and protecting off-premises devices and software. Remote endpoint computers can be user owned or business owned. Network admins managing the enrolled endpoint devices of at-home workers can utilize Intune to deploy and validate apps on managed devices, push updates and certificates, set up rules for permission to access information and networks, set passwords, establish VPN tunnels, determine how home-based workers share information, set up threat protection, ensure security compliance, and delete corporate data from missing, stolen or deactivated devices. Microsoft Intune can be used with iOS/iPadOS, Google Android, Windows, and macOS devices. For details about Microsoft Intune and to find out how Progent can help your company to use Microsoft's Endpoint Management to administer the devices of your at-home workforce, visit Intune telecommuter endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management platform that allows network managers to keep off-premises endpoints current and secure. Workspace ONE incorporates VMware AirWatch technology for unified endpoint administration plus VMware's Horizon virtual application delivery platform for authorization control, app management, and configuration management of endpoint devices. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product through a perpetual license. Top capabilities of Workspace ONE include rapid remote deployment of out-of-the-box laptops, immediate onboarding of new employees, policy set up and enforcement for all categories of endpoints, unifies reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud products. For details about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE remote device management expertise.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing a productive work-from-home environment for your Pasadena, California company, phone
An index of content::
At Home Workers Online Technical Support
Consultants Teleworker Integration
Progent has 20 years of experience helping small and medium-size businesses to design, deploy, optimize, manage, and debug computer networks that support a remote workforce.
Microsoft Experts GIAC Information Assurance Protecting
Specialist GIAC Security and Compliance Test
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the knowledge of network security professionals. GIAC certifications are acknowledged by companies and institutions around the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants can provide support for any of the network security services addressed under GIAC accreditation such as evaluating network vulnerability, event management and response, traffic analysis, web-based application security and security information and event management (SIEM) solutions.
SQL Server 2017 Management Studio Support and Setup
SQL Server 2017 and Power BI Support
Progent's Microsoft-certified SQL Server 2017 experts can assist you to assess the business advantages of migrating to SQL Server 2017 and can assist your organization to design and implement a smooth migration of your databases and applications to any deployment architecture including local, cloud-hosted, or hybrid. Progent's SQL Server experts can provide online or onsite support services ranging from on-demand architecture review or troubleshooting to end-to-end project management to ensure your SQL Server 2017 initiative is successfully completed on schedule and within budget.
Largest Cisco and Microsoft Certified Expert Support Desk Sharing Cost Savings Configuration
IT Consulting Call Desk Sharing Costs
Progent's Help Desk outsourcing and co-sourcing services help organizations to cut costs and improve productivity.
Cisco Firepower NGFW Firewalls Remote Troubleshooting
Cisco ASA Firepower IT Consultant
The new Cisco ASA 5500-X Series of firewalls with Firepower Services deliver substantially more performance than Cisco's previous firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-certified CCIE network experts can assist your company to manage your current PIX or ASA 5500 firewalls or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, configure, tune, administer and troubleshoot firewall solutions based on ASA 5500-X firewalls with Firepower Services.
Flexential Colocation Center Consulting Services
Flexential Tampa Internet Data Center Engineer
Progent makes use of the Flexential Tampa colocation center primarily to deliver private cloud hosting. Progent has a group of network experts based in the Tampa area, and Progent also offers remote expertise from Progent's countrywide roster of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware professionals, and veteran disaster recover preparedness consultants. Progent can also help your business to plan and implement a move to the Flexential data center by providing services such as designing system configuration, specifying hardware components, system configuration and validation, troubleshooting, setting up online management, and training your network support team.
Network Consulting Computer Support Help Desk
Microsoft Help Desk Online Troubleshooting
The Helpdesk service model used by Progent's Technical Response Center gives small organizations an affordable option to reliance on independent consultants by offering broad technical knowledge accessible to numerous engineering teams, optional 24x7 availability of emergency assistance, escalation capability to world-class engineers for handling even the most difficult problems, service consistency and dependability, quick follow-up overseen by seasoned IT service managers, a variety of convenient techniques for initiating service jobs, plus excellent process transparency enabled by trouble ticket tracking and accessible through a web-based portal.
Offsite Workforce Helpdesk Services IT Consultants
Work from Home Helpdesk Technical Support Services
Progent can provide small and medium-size organizations supplemental or comprehensive Help Desk call center support for teleworkers.
Microsoft Teams and iPad Consultancy
Microsoft Teams SIP trunking Engineer
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UNIX, Windows Professional
Windows and Solaris Network Engineer
Progent's UNIX family support services provide small and mid-size businesses and software developers support for administering and supporting UNIX, Linux or Solaris environments that operate with Microsoft-based networks. Progent can give your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This wide range of expertise offers you an easy single source to show you how to create and manage a secure and reliable cross-platform connectivity and communications environment that allows UNIX and Microsoft interoperability by combining Windows with popular variants of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or leading Linux platforms such as RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.
Live Online Microsoft Office Training
24/7 Live Online Microsoft Access Education
Progent's webinars offer small companies the cost savings, convenience, and flexibility of web-based seminars and the effective pedagogic methods of experienced instructors who use advanced technology to emulate live, participatory classrooms. Progent offers remote education for popular desktop software including elements of Microsoft Office suite such as Excel, Word, Access, and Project: Microsoft Dynamics accounting and management solutions such as MS Dynamics GP (Great Plains); plus additional popular desktop applications like Adobe Photoshop, Acrobat Writer, and Crystal Reports.
24-Hour Online Consulting Operations Manager
IT Services 24x7 Network
Remote continuous network monitoring, automated alerts, and actionable reports are vital to preserving the proper operation of your network and avoiding preventable and costly downtime. Remote Monitoring and Management (RMM) technology has progressed so far that businesses of all sizes can afford a level of protection that was once reserved for large enterprises. Progent offers a variety Remote Monitoring and Management solutions delivered as economical service packages designed to help you to detect and fix a an array of IT network issues before they can impact your business.
Nexus 7000 Switch Outsourcing
Nexus Switch Scripting Integration Support
Nexus series switches are designed to provide the throughput, expandability, availability, cloud readiness, capacity, security and manageability required to function as the heart of a world-class data center. Progent's CCIE-certified Nexus switch consultants can provide remote and on-premises support expertise to assist you to plan an optimal network architecture, set up pilot systems to confirm your network design, install and configure Nexus switches, create and enforce appropriate policies, run security and compliance assessments, set up advanced monitoring and alert systems, fully utilize resources by means of virtualization, analyze and repair switching and routing problems, maximize system performance, perform capacity planning, and take advantage of the powerful fault-tolerant capabilities incorporated into Nexus family of switches. Progent's consultants can also assist your business to migrate non-disruptively from legacy Nexus switches or Cisco Catalyst switches to up-to-date Nexus platforms.
Ekahau Onsite Wi-Fi Site Survey On-site Technical Support
Ekahau Wi-Fi RF Spectrum Analysis Support Outsourcing
Progent's Ekahau-certified Wi-Fi experts can help your business to design, install, enhance, manage and debug a Wi-Fi solution optimized for your building. Progent offers online or onsite expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for onsite RF measurement.
Largest Applications Consulting Microsoft Project Server 2013
Project Server Time Reporting Help and Support
Progent's Microsoft engineers offer in-depth expertise in implementing, using and troubleshooting any edition of Project Server and can provide a broad range of affordable remote support services based on proven best practices to help organizations of any size to get all the benefits of this leading project management solution. Support services available from Progent include system design, installation and migration, setting up secure collaboration among local and offsite users, network infrastructure optimization, and customized online training classes.
Ryuk ransomware recovery Consultant
Ryuk ransomware cleanup Professional
Progent's ransomware consultants can help your business to evaluate your ransomware vulnerability, monitor and protect your IT environment, help with settlement negotiations with a hacker, and restore a network victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
Specialist ransomware business recovery
ransomware cleanup and recovery Professionals
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist you to contain the spread of an active ransomware attack. Call 800-462-8800
Engineer Lync Server 2013 Front End Server
Lync Server 2013 and Cisco UC Consult
Microsoft Lync Server 2013, renamed Skype for Business, enables organizations of all sizes to build a centrally managed and protected communications environment that supports the modern BYOD computing model with IM, real-time presence, audio/video and web conferencing with app sharing and whiteboard, and both IP-based and PSTN telephony enabled for a wide range of stationary PCs and handheld endpoints. Progent's certified Lync 2013 consultants and system architects can assist you to evaluate the business benefits of Lync 2013, design an on-premises, cloud-resident (via Lync Online) or hybrid model suitable for your present and future goals, implement Lync 2013 so as to speed up your return on investment, and provide live online and onsite training to your IT staff and end users. Progent offers in-depth expertise in critical components of a Lync Server 2013 deployment including Windows Server, SQL Server and Exchange Server, and Progent can help your organization to integrate Lync 2013 with key Microsoft 365 apps including Outlook clients and PowerPoint.
Urgent Windows Server 2019 Hybrid Configuration IT Consultant
Windows Server 2019 Windows Time Service Network Consultants
Progent's Windows Server 2019 disaster recovery/business continuity planning consultants can assist you to plan and deploy a DR/BC solution built around Microsoft's cloud-tested Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
64-bit Upgrade Support and Setup
64-bit Server Online Support Services
Progent's Microsoft-certified consultants can help you design, document, carry out, manage, and troubleshoot a system-wide migration to 64-bit server and client operating systems and applications. Progent can help you pilot your 64-bit infrastructure to verify that it handles all of the important 32-bit applications that you intend to keep as well as the latest 64-bit versions of applications you wish to run.
Microsoft Experts Windows Server 2019 Disaster Recovery Computer Consultants
Windows Server 2019 Cybersecurity Help and Support
Progent's certified Windows Server 2019 experts can help your organization to design and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a new cloud-based or hybrid model. Windows Server 2019 delivers major enhancements in capacity, speed, ease of management, virtualization, security and compliance, hybrid local/cloud integration, resilience, and Linux support.
Troubleshooting Microsoft Exchange 2016 Upgrade Planning
Microsoft Exchange 2016 Migration Planning Online Consulting
Progent can help your business in any and all facets of your migration to Exchange Server 2016 such as planning HA architecture for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization design; specifying storage capacity required for your VMs, mailbox databases and log files; setting up HLB for high-availability client access services; designing, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.
Case Studies School Wireless
Wireless Example Application
Progent delivered a wireless integration solution that enabled a school to improve efficiency and eliminate the ongoing costs of a dedicated link. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim wireless bridge is designed for interfacing remote locations as far as 2.5 miles apart and can reach even greater ranges. This wireless solution provided improved performance and dependability than recourse to amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz spectrum it offered immunity to local interference.
Microsoft Windows 7 Specialists
Windows 7 Wireless Computer Consulting
Progent's certified engineers offers offsite and on-premises consulting expertise to assist your company to administer, maintain, and repair computers powered by Microsoft Windows 7 and also offers assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for management automation, data and identity protection, backup and restore, online access, smartphone and tablet integration, Wi-Fi network design, and 24x7 system monitoring and alerts.
Microsoft Certified Expert Enterprise hybrid cloud integration Services
24-7 Enterprise hybrid cloud solutions Engineers
Progent offers expert remote consulting support to help companies integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that utilize on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud integration services that include Azure hybrid cloud design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than two decades of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Support and Setup Offsite Workforce Cybersecurity
Online Support Services Work from Home Cybersecurity
Progent can assist small and medium-size organizations to configure endpoint device security protection solutions and provide response expertise needed to support work-from-home employees.
Duo Identity Authentication On-site Technical Support
ProSight Duo MFA Remote Troubleshooting
Progent's Duo service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Android, and other personal devices.
Immediate Enterprise Windows 2003 Solution Provider
Server Consultant Enterprise Active Directory
For enterprises with branches in or any area covered by Progent's consultants, Progent's Microsoft-Certified network support experts and authorized Cisco network consultants offer a range of IT support services such as project management, SOX compliance, office moves, corporate security, system design, local or phone-based emergency support, and troubleshooting for data center hosting environments. A Progent IT consultant can show you how to plan a multi-site information system that makes smart use of co-location facilities and Internet data centers. Progent's Microsoft Certified engineers can help major enterprises design, deploy and support major rollouts of the latest versions of Microsoft products including Active Directory, Microsoft Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise editions of Windows. Progent's CCIE and Cisco Certified Network Professional experts can assist you to configure Cisco technology for connection solutions that incorporate simple, high-performance, integrated, and remote networking.
9800-40 wireless controller Network Consulting
5520 wireless controller Support Outsourcing
Cisco's Catalyst family of Wi-Fi controllers streamline the management of Wi-Fi LANs by unifying the provisioning and management of wireless APs, tuning wireless throughput by reducing the effect of RF congestion, enhancing Wi-Fi uptime with fast failover, and strengthening security by detecting threats and filtering network traffic according to user type and location. Progent's Wi-Fi consultants can assist you to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of all sizes. Progent can assist you to maintain and debug your existing Cisco Wi-Fi environment or implement a smooth transition to Cisco's latest wireless controller solutions.
Two-factor Authentication Troubleshooting
ProSight Duo MFA On-site Technical Support
Progent's Duo service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices.
Automatic Fail-over Online Support
24/7 Automatic Failover Online Support
Progent's Cisco-authorized network professionals can help you create an affordable, high availability Internet configuration architecture that can achieve non-stop Internet connectivity through a broad array of high availability Internet access products and services including non-stop BGP, transparent fail-over, and redundant Internet Service Providers. Progent offers Cisco Certified Internetwork Expert professionals to show you how to apply the latest technology for fault tolerant Internet access to create a cost-effective, fully redundant Internet network with automatic failover and other capabilities to create fault tolerant Internet availability.
At Home Workers Endpoint Security Network Engineer
Consultant Services Work from Home Security
Progent can help small and medium-size businesses to configure cybersecurity protection solutions and provide cleanup services required for offsite workers.
Microsoft Certified Partner Online Consulting Help Desk Process
Help Desk Process Remote Consulting
The Help Desk Call Center support delivery structure used by Progent's Technical Response Center offers small organizations an efficient alternative to dependence on independent consultants by offering broad expertise accessible to numerous engineering groups, optional 24x7 availability of emergency help, escalation capability to top-level engineers for handling the most complex issues, service consistency and dependability, quick follow through enforced by veteran service administrators, a selection of convenient ways for initiating support jobs, plus a high level of process transparency made possible by ticket tracking and accessible via a web portal.
Specialist Microsoft Forefront TMG
Microsoft Forefront TMG Configuration
Microsoft Forefront TMG 2010 builds on the proven security technologies of ISA Server and provides a centrally administered web gateway that delivers a one-server platform for a variety of security features including an multi-layer firewall, URL filtering, antimalware, IPS, application proxy, Virtual Private Network management, plus HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 provides advanced web security logging and reporting capabilities, permits custom reporting powered by Microsoft SQL Server, integrates with Active Directory to simplify authentication, and can be deployed as a virtual machine to cut costs and enhance availability. Progent's Microsoft-certified engineers can help you to design and carry out test and production deployments; interface Forefront Threat Management Gateway with Windows Server 2008, Active Directory, Microsoft SQL Server, Exchange Server 2010, and Microsoft SharePoint; install Forefront TMG 2010 to operate on a virtual server with Windows Hyper-V; and deliver continuing support and troubleshooting. Progent can also assist you to upgrade economically to Microsoft Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.
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