Enlarging your telecommuter workforce can have a significant effect on IT architecture, cybersecurity, and corporate workflows. Progent has two decades of background helping businesses of all sizes to plan, deploy, manage, optimize, and debug IT networks that support a remote workforce. Progent can assist your São José dos Campos organization to pick the right technologies and adhere to leading practices in building and operating a safe virtual ecosystem for telecommuters that promotes collaboration and returns maximum value. Progent offers support services that go from as-needed guidance for helping you past challenging technical roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can help São José dos Campos, São Paulo businesses to with any facet of building a high-performing work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, security monitoring, data protection solutions, and unified management.

Network Infrastructure for Teleworkers
Integrating the physical and software infrastructure required to support an at-home workforce can be particularly complex if you must accommodate a mix of worker-owned equipment like PCs and laptops, Internet routers, and Wi-Fi appliances from an assortment of vendors and with a mix of operating systems and firmware releases. Progent's experience providing online help for both outdated and current IT products in remote office venues allows you to make efficient use of your existing infrastructure and provides you with fast access to top-tire consultants for implement essential updates. Services offered by Progent to help your company to create a high-functioning telecommuting ecosystem include:

  • Virtual Private Network technology makes it possible to create a secure tunnel for authorized remote employees to access IT resources situated at your corporate datacenter or in a public cloud. Progent can help you to configure and manage VPN connections between your at-home workforce and your key IT resources by providing remote VPN integration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can help your telecommuters to utilize Cisco's AnyConnect software to provide secure VPN connections for a wide range of devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms enable an at-home worker to see and use a data center computer's desktop. This provides IT managers more control over the computing ecosystem of at-home employees and offers them a consistent and more productive work experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect home networks to the Internet and support VPN connections, local Wi-Fi connectivity, and firewalls. Progent can provide expert online support for setting up routers from a range of manufacturers. See router configuration support from Cisco-certified experts.
  • Home Wireless networks, typically shared by the whole family and guests, are frequently utilized by telecommuters to connect to their router for work. This can cause throughput and security problems. Progent can assist you to mitigate these problems by delivering expertise that include Cisco Aironet configuration consulting, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti Unifi wireless AP integration assistance.
  • Internet connectivity methods affect the performance and availability of connections between telecommuters and the corporate data center. Line-of-business applications may require redundant Internet access in case the normal connection fails. Progent can provide expertise for identifying Internet service providers, choosing sensible service bundles, and integrating fault-tolerant Internet access. Refer to Internet access solutions.

VoIP Integration for Telecommuters
Extending the business phone environment to include telecommuters is vital to supporting a productive at-home workforce. A variety of cloud-based digital PBX products are used by SMBs to support telecommuters. Many enterprises rely on Cisco's current or legacy products for IP voice solutions. Progent can assist organizations of all sizes to design or tune a telecommuter VoIP service that provides the flexibility, transparency and security required for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist businesses optimize their existing Cisco IP voice systems to support an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) delivers enterprise telephony capabilities to devices like VoIP phones, media processing platforms, VoIP gateways, and multimedia applications deployed across the network. Unified Communications Manager manages other mixed media services such as messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Unified Communications Manager expertise, see Cisco Unified CM consultants.
  • CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent can help your company to support your existing CallManager deployment or upgrade smoothly to Cisco's modern IP telephony products. To find out about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice platforms, refer to Cisco CallManager consulting services.
  • Cisco IP Gateways enable integration with public telephony networks and with users operating outside the corporate perimeter like at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco SIP gateway integration consulting.
  • Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your wide area network infrastructure to support these solutions and provide on-demand configuration and debugging services.

Video Conferencing for Teleworkers
A wide range of voice/video conferencing products from leading technology companies enable online meetings, video conferencing, chat, and content sharing for both onsite users and teleworkers. Many organizations use multiple products to accommodate their various partners and clients. Progent's communications experts can help your organization to manage your current conferencing ecosystem and enhance the productivity of your remote employees.

  • Skype for Business is Microsoft's popular communications product that enables real-time presence, instant messaging, audio and video conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can help you to configure and manage Skype for Business client software to accommodate your remote employees. For details about Progent's support expertise for Skype for Business, refer to Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video calling app for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Newer versions of FaceTime support up to 32 concurrent users for voice/video sessions. For details about Progent's support expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint, network-based recording, plus revision and playback for future reference and training. To learn more about Progent's consulting expertise for Webex and for other IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conferencing, contacts, and content with capabilities that include IP voice and video conferencing, persistent chat, plus file sharing. To learn more about Progent's support expertise for Microsoft Teams as well as for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting expertise for these conferencing platforms and help your business to optimize your network infrastructure to run them.

Microsoft Collaboration Software for At-Home Workers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office families, providing a powerful ecosystem of applications that deliver a consistent user experience for exchanging information throughout multiple sites and on a broad range of endpoints. Progent has delivered remote consulting services for SharePoint and Exchange Server since their first publication and can assist businesses to tune these critical collaboration platforms to maximize the effectiveness of your remote workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams and Teams Premium Integration Consultants for At-Home WorkersMicrosoft Teams works on top of Microsoft 365 and supports third-party cloud services to provide real-time collaboration and communication. Designed as a replacement for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, video meetings with screen sharing, calling, cloud voicemail, group email, as well as file and application sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (previously called Azure Active Directory) for delivering its full range of capabilities. To learn more about Progent's consulting services for Microsoft Teams and Teams Premium, visit solution design and configuration consulting for Microsoft Teams and Teams Premium.

SharePoint Server Configuration Consultants for Remote WorkersSharePoint uses web sites to enable collaboration and knowledge sharing by providing policy-based access to data, business processes, and tools for looking through enterprise-wide information silos. SharePoint enables you to create secure web portals that enables at-home workforce to view and edit consolidated business intelligence via Intranets (Wikis), Blogs, social web sites, and Web Parts. To find out about Progent's SharePoint consulting expertise, go to SharePoint configuration and development consulting.

Exchange Deployment Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange support services, go to planning and configuration consulting services for Exchange.

Microsoft Onedrive Integration Experts for Remote WorkersOneDrive is Microsoft�s collaborative cloud-based file hosting and synchronization service, similar to GoogleDrive. Remote workers can store files to OneDrive, and co-workers anywhere can retrieve them securely through a web browser. Included with Microsoft 365, OneDrive allows remote employees to co-author documents. Edits created offline are uploaded when you reconnect to the Internet. To learn about Progent's expertise for Microsoft OneDrive, visit Microsoft Onedrive integration consulting.

Cloud Integration for Teleworkers
Progent offers affordable online assistance for enabling organizations to build, manage and optimize cohesive network architectures that incorporate internal data centers, at-home workers, branches, plus public cloud services. Progent offers expertise for all types of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers resolve issues with cloud access, identity, and cybersecurity.

Azure Integration for Remote WorkersMicrosoft Azure is a popular family of public cloud services that allows you to use infrastructure, virtual servers, and key apps hosted on Microsoft's massive cloud. Microsoft Azure features over one hundred cloud-based services such as the ability to host Windows and Linux-based VMs, on-demand cloud storage, messaging, application development with Visual Studio, and data backup. Progent can assist you to set up virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity control with Azure Active Directory, and plan backup and restore systems with Azure Backup. Progent can also show you how to create secure access to Azure services for teleworkers by configuring and troubleshooting firewall appliances and VPN tunnels. To find out about Progent's expertise for Azure, go to Azure expertise.

Microsoft 365 Integration Services for At-Home WorkersMicrosoft 365, formerly branded Office 365, is Microsoft's popular family of business productivity applications and cloud-based services offered by subscription. Microsoft apps and services are provided in a selection of plans designed for customers ranging from students and households to major corporations. Progent offers quick and easy online access to experts knowledgeable about Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to evaluate the numerous subscription plans offered with Microsoft 365 and configure 365 applications for your teleworkers in a way that delivers top business value. For information about Progent's expertise for Microsoft 365, refer to Microsoft 365 consulting services.

Microsoft 365 Exchange Online Integration for TelecommutersExchange Online is one of the most widely used applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online provides the advantages of lower spending for physical infrastructure, simplified management, on-demand scaling, high reliability, and other benefits associated with public clouds. Microsoft has engineered Exchange Online to operate smoothly with local Exchange environments, enabling you to create hybrid cloud/onsite information systems. Progent's Exchange consultants are available for occasional help to guide you past tough technical bottlenecks and also offer end-to-end project management services to make sure your at-home workers have convenient and safe access to your Microsoft 365 Exchange Online deployment. To learn Progent's consulting expertise for Exchange Online, visit Exchange Online integration and support expertise.

Amazon AWS Integration Services for At-Home WorkersAmazon Web Services (AWS) is a trailblazer in the public cloud computing market and is the world's leading source of cloud-based services. Progent can provide fast and economical online access to cloud integration consultants who can assist your organization to plan, deploy, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with local data centers and with other public clouds like Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to assist your company to build a high-uptime network model to make sure your employees have a consistent computing environment whether they are working from your headquarters, a remote branch, from home, or on the move. For details about Progent's expertise for Amazon AWS, see Amazon AWS consulting expertise.

Google Cloud Integration Services for TelecommutersGoogle Cloud (GCP) is a popular set of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can help your organization to expand your current IT resources with the Google Cloud, and Progent's DBA experts can show you how to make your key apps cloud ready so your at-home workers can take full advantage of Google Cloud services. Progent can assist your organization to set up virtual machines on Google Cloud Compute Engine, plan a cost-effective storage solution with Google Cloud Storage services, and streamline access control for teleworkers with Google Cloud Identity. Progent can also help your business to use GCP's management technology to administer and track your GCP environment. For details, visit Google Cloud Platform integration expertise.

Help Desk Support for At-Home Workers
A sudden, enterprise-wide switchover to a telecommuter business model, which might be driven by an epidemic or as an element of a disaster recovery/business continuity plan, can overstretch even a well-staffed internal Call Center. Progent's Help Desk services allow organizations to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services leverage Progent's extensive network of online technical support specialists combined with world-class ticketing and tracking technology to provide an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 desktop technical support from initial service requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or revise their active tickets, enter information, and upload screenshots and attachments. Technical support services are delivered at a significant discount off Progent's normal Level 1 technical service charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service allows your company to expand your current Help Desk team by sharing responsibilities for Help Desk services transparently between your regular IT support personnel and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's shared Call Center service uses a collaborative support model utilizing the number one PSA platform for managing help requests and trouble tickets, assigning ownership, tracking progress, and generating reports. To learn how Progent's Help Desk Call Center Augmentation Services can help your business to provide best-in-class technical support to your telecommuters, see Progent's Call Center augmentation Services.

Security and Compliance for Teleworkers
At-home staff members commonly use their personal devices and often operate in an unsecured physical environment. This increases their susceptibility to malware threats and calls for careful deployment of firewalls, AV tools, multi-factor authentication, remote monitoring, extensive user training, and the development of security policies built on best practices. Progent's veteran team of IT security support experts can assist you to design, configure and manage an effective cybersecurity solution that guards vital information assets in networks that incorporate remote workers.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to build a network environment that can be securely utilized by local users as well as by an at-home workforce, mobile workers, suppliers, customers, and other stakeholders. Modern firewall appliances allow you to configure and manage different permissions to different classes of users and to scale your network and adjust your cybersecurity posture as your business evolves and as network attacks become more sophisticated. Progent supports both new and older security appliances from all leading vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall integration expertise, see firewall configuration and support expertise.

Remote Endpoint Monitoring and Management Services for At-Home WorkersRemote Endpoint Monitoring makes it possible to track the disparate devices utilized by an at-home workforce and either block or spot and respond to modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint agent is put on every protected endpoint, monitoring all activity and using advanced behavioral threat analysis from SentinelOne to identify zero-day threats on arrival. When a cyberattack is discovered, ProSight ASM immediately isolates the targeted endpoint from the network to contain the malware. Since the ProSight ASM software agent is autonomous, endpoint devices remain protected even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight Active Security Monitoring, see remote endpoint security monitoring for remote workers.

Two-factor Authentication (2FA) Services for Remote WorkersProgent's Duo MFA Managed Services incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Google Android, and other personal devices. With 2FA, when you sign into a protected application and give your password you are asked to confirm your identity on a device that only you possess and that uses a different ("out-of-band") network channel. A broad selection of devices can be utilized for this added means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate several verification devices. To find out more about Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the vulnerability of your information system to all classes of external and internal security threats for a network that incorporates remote workers. Progent can run remote, automated cybersecurity analysis software for quickly and affordably detecting a broad range of security gaps that can be surfaced over the Internet. Progent's security audit consulting services, which can be provided by network security experts with top credentials such as CISM, CISSP, and GIAC, can assist your company to evaluate your processes and governance policies and review your WAN architecture to enable you to design the highest level of security for your remote workers.

NodeZero Pen Testing for At-Home WorkersHorizon3.ai's NodeZero Pentest Platform is a breakthrough penetration test (pentest) product family that can deliver automated threat assessment of your work-from-home environment as well as your internal and perimeter networks so you can uncover, rank, fix, and verify security weaknesses before malicious hackers can exploit them. Progent's pentest experts can help you to deploy NodeZero to perform thorough pentests of your perimeter and your internal IT infrastructure in order to evaluate your current security posture. Progent can also assist you to harden your network security and can help you to design and implement a cohesive cybersecurity ecosystem that simplifies management and provides maximum protection for on-premises, multi-cloud, remote, and perimeter IT assets. To find out additional details about Progent's threat assessment services based on on NodeZero's pentest products, visit Consulting Services for NodeZero's Penetration Test Platform.

Download White Paper: Securing a Work-From-Home (WFH) Network
To read or download a white paper describing key things to concentrate on for protecting an IT environment that supports telecommuters, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for At-Home Workers
Data Protection covers backing up and recovering vital information in order to prevent data loss and minimize recovery time in case of storage system problems resulting from equipment breakdowns, programming glitches, user error, cyber attack, or any other reason. Reliable data protection strategies can be especially challenging to design and maintain in hybrid networks that combine private data centers, cloud resources, and at-home workers.

  • Backup/Restore strategies for teleworkers must address multiple types of user-owned endpoints. Progent offers fast remote help from consultants knowledgeable about a wide range of platforms for backing up Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, iPads and handhelds. Popular backup/recovery products maintained by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources distributed across a wide area network, Progent offers ProSight Data Protection Services, a backup/recovery subscription service that uses cloud-based storage and features fine-grained restore and unified management.
  • Disaster Recovery/Business Continuity (DR/BC) strategies often envision circumstances that call for a temporary switch to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity consultants can assist your company to create, document and validate a DR/BC strategy that addresses the process of switching to an at-home workforce.

Unified Management for an At-Home Workforce
Microsoft has rebranded and rebundled its endpoint management platforms under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager provides a unified solution for safeguarding critical information by managing local, mobile, and at-home endpoints.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote computers and software. Remote endpoint computers can be user owned or business owned. IT admins managing the enrolled endpoint computers of at-home workers can utilize Intune to provision and validate applications on managed devices, push patches and certificates, configure rules for permission to access information and resources, manage passwords, establish VPN connections, determine how telecommuters share data, establish threat defense, verify compliance, and erase sensitive data from missing, stolen or deactivated devices. Intune works with iOS, Google Android, Windows, and macOS/OS X endpoints. To find out about Intune and to find out how Progent can assist your company to use Microsoft's Endpoint Management to administer the endpoint devices of your telecommuters, go to Intune remote endpoint management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM platform that allows network administrators to keep off-premises endpoint devices up to date and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint management along with VMware's Horizon virtual software delivery technology for authorization control, app management, and configuration management of endpoint devices. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site deployment through a perpetual license. Top features of Workspace ONE include rapid remote deployment of new notebooks, quick onboarding of new users, policy set up and enforcement for all categories of devices, aggregated management reporting and analytics, email encryption, and integration with Microsoft applications and cloud products. To find out about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE mobile device management consultants.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining a productive telecommuter environment for your São José dos Campos, São Paulo organization, phone 1-800-993-9400 or refer to Contact Progent.