For small office computer networks located within the state of South Carolina, Progent's Microsoft authorized engineers can provide remote phone assistance and troubleshooting to resolve your computer network troubles fast and affordably. Progent has developed enterprise-class skills, software tools, and support knowledge bases to troubleshoot and resolve network problems without the cost and delays associated with on-site service calls.
If your South Carolina company is located outside of the larger urban areas such as Columbia, Charleston, Rock Hill, or Greenville, your local computer network support options may be limited in expertise, or unavailable during an emergency. This results in a office network that is unpredictable or causing productivity loss due to technical issues going unresolved for too long. Progentís team of expert network engineers average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a extensive range of customers. This means you get not just the technical expertise needed for the task, but an expert with proven methods for applying those skills to assist with excellent network solutions.
Amazon Web Services (AWS) Migration Consulting Services
Progent's Amazon AWS cloud planning and integration experts offer cost-effective remote consulting to help businesses to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for expandable low-latency storage, and Glacier for low-cost long-term archiving. Progent can help you with every phase of Amazon AWS integration including needs analysis, preparedness assessment, system design, testing, configuration, administration, performance tuning, licensing management, disaster recovery solutions, and security strategies. Progent offers advanced expertise with firewalls and VPN connections and can help you create all-cloud or hybrid ecosystems that seamlessly integrate Amazon AWS cloud services. Progent offers as-needed expertise or Progent can provide comprehensive project management outsourcing or co-sourcing services to help you move smoothly to the Amazon AWS cloud platform.
Best Practices Followed by Seasoned Engineers
Many organizations located far from cities with ample expert consultants resort to less qualified or inexperienced local resources for critical network support services. This can result in a network that is undependable or unproductive. Progentís staff of Microsoft and Cisco certified consultants average over ten years of real-world industry background, in the trenches of network support, providing a wide array of information system services for a broad selection of customers. This means that with Progent you get not just high-level network engineering skills, but an engineer who follows computer industry leading practices in applying that knowledge to solve actual information system issues successfully and in a consistent fashion.
Some Examples of Remote Support Services Available from Progent for Cisco Routers
Among the popular online Cisco router support services offered by Progent's certified Cisco experts are setting up domain name, IP addressing, routing tables, logging, and user accounts; configuring iBGP, aggregate routing, static to EIGRP redistribution, and static route injection into OSPF; troubleshooting policy based routing to MPLS, routing configuration, line settings and BGP peering arrangements; upgrading router's IOS image; configuring and testing failover; fixing VPN problems; producing a network diagram and documenting router setup; plus policy and business recovery planning.
ProSight LAN Watch Server and Desktop Remote Monitoring Service
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt your network. Find out about the complete ProSight family of low-cost network monitoring and management services for small businesses.
Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) experts and data leakage protection specialists can assist businesses to configure Progent's ProSight Email Guard Security Gateway to use specified content policies for monitoring the content of email messages and attachments and blocking users from sending sensitive or unauthorized data or spam-like messages. ProSight Email Guard's outbound email content filtering solutions can also help your business avoid being blacklisted and stay compliant with industry security standards and government mandates like HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Read more about Progent's entire ProSight portfolio of low-cost network management outsourcing services for small and medium-size organizations.
Broad Expertise in Microsoft's Popular Server Technology
Progent's staff of IT system consulting experts can help large enterprises to architect, deploy, and manage major rollouts of key Microsoft technology by offering support such as Microsoft Active Directory design, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 troubleshooting, Microsoft SharePoint Server 2013 configuration, Skype for Business Server migration consulting and Lync Server integration, plus Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 application development. Progent has helped some of the world's biggest companies to integrate technology powered by Microsoft products and offers branch office consulting services for enterprises with branch offices in Silicon Valley and the San Francisco Bay Area or major cities across the U.S.
Disaster Recovery/Business Continuity Planning Consulting Services
Progent can provide high-level remote expertise for business continuity planning, validation, and training to help your company to prepare for potential disasters, minimize service disruption for your vital network functions, avoid lost information, and meet regulatory mandates and business requirements. Progent's business continuity experts can team with your management and IT administration staff to perform risk and business impact evaluation, identify dependencies, identify human and physical assets required to operate your business, determine crucial network functions and define allowable recovery times, select colocation sites, set up secure remote connectivity for key workers, implement notification mechanisms and define responsibilities for staff, write a complete recovery and test plan, and provide training for key people to execute the agreed upon solution. Progent's Windows Server 2016 disaster recovery consultants can show you how to plan and deploy an affordable disaster recovery solution for hybrid cloud deployments using failover cluster technology field-tested in Microsoft's Azure cloud.
Exchange 2016 Upgrade Services
Progent's Microsoft Exchange 2016 Server experts can assist you in any and all facets of your upgrade to Microsoft Exchange 2016 such as designing high availability (HA) system topology for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your virtual machines, mailbox databases and log files; setting up hardware load balancing for fault-tolerant CAS services; designing, configuring and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.
Apple macOS and OS X Consulting Services
Progent's experts offer Mac users a range of services such as online Apple macOS and OS X desktop help, help with Mac software, Outlook for Mac and Microsoft Exchange expertise, Apple macOS and OS X protection and connectivity consulting, co-existence between Apple macOS and OS X and Microsoft Windows environments, and individual training. For IT systems based solely on Mac or for systems that utilize a mix of Apple macOS and OS X, Linux, and MS Windows-based servers and desktops, Progent has the background and depth to handle the complexity of architecting, configuring, and supporting a network infrastructure that is dependable, protected, efficient, and supportive of your business goals.
64-bit Computing Upgrade Support Services
Progentís 64-bit upgrade support specialists can help your organization to enhance your application servers and desktop PCs efficiently from 32 to 64 bits. Progent can assist you to calculate the costs and advantages of upgrading to 64-bit computing, plan a cost-effective migration process that minimizes operational interruptions, and provide responsive remote support to aid your company to install 64-bit software and applications on your existing hardware. Progent's Microsoft-qualified engineers can help your company to install the 64-bit editions of Microsoft products such as Microsoft Windows Server, Exchange Server, Windows 10, and Office Excel.
ProSight WAN Watch Infrastructure Management
ProSight WAN Watch network infrastructure monitoring and management service makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need critical software patches, or resolving performance problems. Find out more about the entire ProSight suite of affordable managed services for small organizations.
Microsoft Exchange Server 2010 Upgrade Consulting
Progent's Microsoft-certified Exchange 2010 Server engineers can help you to maintain and debug your existing Exchange Server 2010 deployment or give you access to the assistance of seasoned Exchange Server 2016 professionals and Office 365 Exchange Online consultants to help you assess the benefits of upgrading to a current release of Exchange Server that delivers fast return on investment by increasing your workers' efficiency, cutting the cost of hardware and support, simplifying administration, and integrating your key communications platforms.
ProSight Managed Services for Network Monitoring and Management
Progent provides a family of affordable, flat-rate managed services designed to enable small and mid-size organizations to utilize the same advanced technology used by many of the industry's top enterprises. The ProSight line of outsourced network management services addresses all critical aspects of information technology including email content filtering, behavioral-based threat defense, update management, cloud-based backup/recovery, infrastructure management, virtual machine hosting, and network documentation management. To read Progent's eBook about the benefits of ProSight managed services for small and mid-size businesses, click:10 Benefits of ProSight Managed IT Services.
Get in Touch with a Progent Network Consultant
To see how to contact a Progent network consultant for remote or onsite expertise in , phone 1-800-993-9400 or go to Online Computer Support.