For small company computer networks located anywhere in the state of South Carolina, Progent's Microsoft authorized technical team members can provide remote phone assistance and troubleshooting to solve your computer system issues fast and affordably. Progent has developed world-class expertise, advanced software tools, and support knowledge bases to identify and fix computer network problems without the expense and delays normally associated with on-site technical service dispatches.
If your South Carolina small business is located beyond the larger metro areas such as Columbia, Charleston, Rock Hill, or Greenville, your local computer network support options may be limited in technical capability, or not available during an emergency. This results in a office network that is unusable or causing efficiency loss due to technical problems going unresolved for too long. Progentís group of field proven network engineers average more than 12 years of real-world IT industry experience, in the trenches of network systems support, performing a extensive variety of technical projects for a varied range of customers. This means you obtain not just the technical know how needed for the task, but a consultant with demonstrated methods for applying those skills to assist with affordable network solutions.
Integration Expertise for Office 365 Apps and Cloud Services
Office 365 is Microsoft's expanding suite of productivity apps and cloud services offered on a monthly or annual subscription basis. Office 365 programs and cloud-based services are offered in a variety of product bundles targeted at customers from individuals and home offices to enterprises. Progent can provide quick and affordable remote access to specialists with expertise in Microsoft, Mac, iOS, and Android technology. Progent can assist your business to evaluate the many subscription options available with Office 365 and configure your network with Office 365 so you derive top business value. Progent's Office 365 integration consultants offer expertise with multi-platform networks that include Windows, macOS, and Linux software. Progent can also assist you to build and manage hybrid networks that seamlessly combine local and cloud resources.
Desktop Consulting and Support Services
Progent can deliver a wide range of affordable consulting and support services to help your company to install, configure, troubleshoot, and administer workstations and laptops based on Microsoft Windows, macOS and OS X, or various versions of Linux. Progent's desktop PC support services include Windows 10 planning consulting, Windows 8.1 consulting, Microsoft Windows 7 maintenance, Microsoft Office and Office 365 integration, and 64-bit operating system expertise.
Full Portfolio of Security Assistance
Progent's , CISSP, CISM, and ISSAP certified security engineers can help you to perform complete security evaluations, recover quickly from virus and worm attacks, set up firewalls, set up safe mechanisms for off-site and mobile access, install spam protection and email encryption, and develop a corporate-wide security plan based on round-the-clock automated network monitoring. Progent's ProSight family of managed security monitoring services includes ProSight Active Security Monitoring (ASM) for ransomware defense and ProSight Enhanced Security Protection for unified endpoint protection.
ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting and management outsourcing service offers comprehensive hosting of a small organization's servers in a solution that gives the maximum degree of dependability and expandability and is in addition simple to transfer to another host. Progent's Private Cloud hosting and management options are built on mature virtualization platforms that enable small and midsize businesses with multi- platform environments to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class reliability and an unprecedented level of vendor flexibility. Learn more about Progent's ProSight portfolio of managed services for small organizations.
Consulting Expertise for System Center 2016 Virtual Machine Manager (SCVMM 2016)
Microsoft System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management tools and is intended to offer a centralized solution for configuring and managing virtualized datacenters across hybrid networks that can incorporate private clouds and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consulting experts can assist organizations of all sizes with any aspect of building, deploying, and maintaining a SCVMM 2016 solution. Progent can assess your virtualization architecture, show you how to migrate smoothly from legacy versions of VMM, develop workflows for creating and deploying VMs and VM hosts, implement fault-tolerant scale-out clusters, connect your datacenter infrastructure with public clouds, configure virtual switches and load balancers, develop and debug PowerShell scripts, and help you assess the strategic advantages of the latest capabilities such as Storage Spaces Direct and Shielded VMs. Progent's certified virtualization experts can provide world-class Hyper-V consulting and VMware ESXi support.
World-class Cisco Support from Experienced CCIE-certified Consultants
Progent can provide convenient, immediate, and affordable access to Cisco CCIE support professionals. Cisco Certified Internetwork Experts are elite network gurus who earn this top-level classification only through strenuous examination by Cisco. CCIEs can resolve the most complicated issues surrounding network planning, integration, repair, and maintenance. Progentís CCIE consultants work closely with Cisco in-house staff in analyzing problems with Cisco's IOS software and developing fixes or acquiring patches to correct problems. Progent offers fast access to a CCIE by phone so that you can get instant assistance for tough network troubles that are affecting worker efficiency but are outside the expertise of your usual IT support resources.
Common Examples of Online Support Services Available from Progent for Cisco Routers
Some of the common remote Cisco router support services available from Progent are configuring domain name, DHCP, routing maps, clock, security logon banner and user accounts; configuring iBGP and HSRP, aggregation, static to EIGRP redistribution, and ECN gateways; reviewing NAT configurations, routing maps, and line settings; upgrading router's IOS image; configuring and testing router failover; troubleshooting VPN issues; creating a network diagram and documenting router setup; plus security and availability planning.
Migration Consulting Support for SharePoint 2013
Progent has been providing SharePoint support since the initial SharePoint product was published over a decade ago, and Progent has the breadth and depth of IT know-how to assist businesses of any size to design and implement a SharePoint Server 2013 installation and develop SharePoint Server 2013 apps that add substantial business value to your information network. Progent's Microsoft-certified consultants can help your company to evaluate the risks and benefits of migrating to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from another collaboration solution; determine if an in-house, Cloud-based or hybrid configuration is most sensible for your busi9ness; and pick the most appropriate version of SharePoint 2013 for your applications. Progent offers comprehensive project management services or can assist in individual jobs related to your SharePoint 2013 deployment.
Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified IT experts can provide Windows Server 2016 migration consulting services to assist organizations of all sizes to design and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can help your company to assess the value of Windows Server 2016 for your environment and can help you with any facet of designing, configuring, managing or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can help you to take advantage of the many new high-availability and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.
Team Approach to Service and Technical Problem Escalation
Information technologies have grown increasingly sophisticated. At the same time, most small business computer networks incorporate products from dozens of different manufactures. All this makes computer integration and maintenance increasingly difficult. It is impossible for even the most talented individual to have in-depth knowledge in all aspects of information technology, or broad hands-on experience in the thousands of hardware and software brands, versions, and updates that small businesses include in their information networks. Progent utilizes a collaborative methodology to network consulting and relies on application specialists to bring high-level knowledge when necessary to resolve complex problems efficiently, at the lowest cost to your company.
Comprehensive Support Services for Systems at Colocation Sites
There are hundreds of enterprise-level Internet Data Centers in Northern California and major metropolitan areas throughout the U.S., and Progent's Internet data center expert consultants can enhance your systemís reliability and performance by helping you choose a remote data center site that meets the individual requirements of your company including geographic location, space, communications, affordability, and extra additional features and services. Progentís colocation center IT services are intended for companies with hardware located at colo hosting facilities and in need of timely on-site assistance at the colo site plus remote help from Microsoft and Cisco certified experts. Progent offers a selection of co-location center consulting services such as network topology evaluation, Windows and UNIX server installation and maintenance, troubleshooting for server and communications networking, design and installation of fault tolerant systems, architecting and implementing layered security defenses, firewall integration and troubleshooting, configuring load balancing environments, and creating fault tolerant server and storage clustering configurations.
Active Directory Design and Integration Expertise
Progent's Microsoft-certified Active Directory consultants have broad experience troubleshooting complex Active Directory issues such as directory replication problems, multi-domain partition configurations, damaged AD objects, cleanup of legacy software configuration objects in on-line Active Directory systems, and restoration of failed installations of AD and AD-integrated applications. Progent is also proficient in using advanced AD utilities such as NTDSUTIL, DCDIAG and NETDIAG. Progent can also suggest deployment strategies that address important issues such as AD naming conventions, hierarchical model, IT management structure, utilization and design of group policy objects, as well as security and monitoring definitions. Progent can also analyze the impacts of alternate server and service configurations on functionality and performance. Progent can help companies to design and roll out configurations of AD Domain Services by providing Windows Server 2012 R2 consulting and Windows Server 2016 hybrid cloud integration.
Response Time of Progent's Technical Response Center for Online Computer Support
Progent's Technical Response Center is dedicated to providing the highest level of remote IT support available for emergency as well as non-critical problems. For emergency problems that impact multiple users, vital personnel, or a mission-critical application, the Technical Response Center is set up to engage in less than an hour. For non-critical problems, the TRC is committed to respond in less than two hours. In all cases, your ticket will be generated quickly and correctly, You will be sent a confirmation from the trouble ticket system, and the TRC will check with you on every corrected issue to verify you are satisfied with the outcome and willing to close the ticket. Find out more concerning Progent's Technical Response Center Customer Commitment.
Contact a Progent Computer Consultant
To learn how to get in touch with a Progent network consultant for remote or on-premises assistance in , call 1-800-993-9400 or go to Online Computer Support.