For small company computer networks located anywhere in the state of South Carolina, Progent's Microsoft and Cisco certified technical experts can provide online assistance and troubleshooting to resolve your computer network problems quickly and affordably. Progent has developed enterprise-grade expertise, software utilities, and support knowledge bases to identify and resolve computer network problems without the expense and time delays normally associated with on-site service visits.
If your South Carolina small business is located beyond the larger metro areas such as Columbia, Charleston, Rock Hill, or Greenville, your nearby network systems support options may be limited in skills, or not available during an emergency. This can result in a network environment that is unstable or causing productivity loss due to technical problems persisting for too long. Progentís group of network engineers average more than 10 years of real-world computer industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a diverse range of customers. This means you get not just the technical know how needed for the job, but a professional with field proven methods for applying those skills to assist with excellent network solutions.
Wide and In-depth Expertise with Office Networking
Progentís group of more than 100 networking consultants means clients benefit from the leverage of more than 1,000 years of cumulative background and collective information to resolve the most vexing IT issues. Progentís certified network engineers possess the knowledge and experience to identify solutions fast and deliver them cost effectively.
Disaster Recovery/Business Continuity Planning Support Services
Progent offers high-level remote expertise for disaster recovery/business continuity planning, validation, and training to help you to prepare for possible catastrophes, minimize service disruption for your most critical IT operations, avoid data loss, and comply with regulatory mandates and contractual requirements. Progent's business continuity experts can team with your executive and network support staff to perform risk and business impact analysis, identify interdependencies, specify the assets required to run your business, prioritize crucial IT functions and define acceptable recovery times, select hot backup sites, set up secure remote access capability for key employees, implement emergency notification systems and define duties for personnel, document a comprehensive recovery plan, and train management and technical staff to carry the agreed upon solution. Progent's Windows Server 2016 disaster recovery experts can assist you to design and build an affordable disaster recovery solution for hybrid cloud deployments utilizing failover cluster technology field-tested in Microsoft's massive Azure cloud.
ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting and management service provides complete hosting of a small company's production servers in a solution that delivers the highest level of availability and expandability and is in addition easy to migrate to another host. Progent's Private Cloud hosting and management options are built on proven virtualization techniques that enable small businesses with mixed- platform environments to save significantly on the costs of capital investments, infrastructure maintenance, and IT administration while achieving world-class fault tolerance and an unprecedented level of vendor flexibility. Learn more about Progent's ProSight portfolio of managed IT services for small businesses.
ProSight Data Protection Services Managed Cloud Backup and Recovery
Progent's ProSight Data Protection Services cloud backup provides small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Read more about the entire ProSight line of low-cost outsourced network management services for small and medium-size organizations.
BI Reporting and Analytics Consulting and Development
Progentís business information reporting experts can provide remote and onsite consulting to help your organization with any phase of BI reporting ranging from debugging or modernizing applications to planning and deploying an advanced BI environment. Progent's BI experts can help your company to support your existing reporting environment, assist you to migrate reports from a discontinued reporting product to a modern solution, and provide as-needed remote mentoring to meet your individual needs. Progentís management reporting and analytics professionals offer expertise in the leading business intelligence reporting and visualization platforms including Microsoft's SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins including Power Pivot, Power Query and Power View, Report Designer and Report Builder.
Convenient Payment via Credit Card
Progent's easy payment alternatives for emergency technical assistance include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net 15 payment terms are available for regular accounts.
Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants can provide online or on-premises support to help organizations of any size to plan, implement, maintain, upgrade or debug Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent offers advanced support for all the products, technologies and services that make up building an end-to-end Cisco Jabber collaboration solution such as Cisco network appliances and management tools, Microsoft Office applications, Windows and Mac computers, iOS and Android smartphones, SIP interfaces, Wi-Fi systems, cyber security, cloud computing, immersive telepresence systems, PBX systems, business continuity, and other components of a modern collaboration solution.
Microsoft Windows Server 2012 R2 Integration Support
Progent's certified Windows Server 2012 support experts can help you to assess the business value of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and rollout plans, optimize your network for local, multi-site, cloud-based, and hybrid environments, train your IT support, staff, develop a corporate-wide security plan, automate IT management, help with application development, and generate and test a disaster recovery/business continuity plan. If your organization is thinking about moving from Microsoft Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions experts can assist you to assess the value of Windows Server 2016 for your environment and design and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model.
Planning and Migration Support services for Windows 10
Progent's Microsoft-certified Windows 10 planning experts can help businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from any older version of Microsoft Windows. Remote and onsite evaluation and migration services for Microsoft Windows 10 available from Progent's experts include Return on Investment analysis, project coordination, application and driver compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid integration, mobile management, teleworker access, security and compliance, streamlined provisioning and management, network design, Wi-Fi support, business continuity planning, group and personal training for network management staff and end users, and post-migration consulting support.
Detailed Documentation of Services Delivered
Progent provides full and meaningful reports of all support activity to ensure customers do not feel like a hostage to their IT service organization. Progent sends email documentation of support activity shortly after completion of each service interaction, and also encloses a printed copy along with monthly billings. Complete IT support documentation makes it less disruptive for clients to move to a new support organization or assume increased service responsibilities internally. Good service documentation also provides IT managers the information required to evaluate maintenance services and develop better informed IT expense projections.
Advanced Server Monitoring with System Center 2016 Operations Manager Operations Manager
Progent offers a selection of Network Support Packages based on the proactive problem solving capabilities of System Center Operations Manager, a next-generation server management software solution that tracks the availability, performance and protection of your IT system and identifies problems before they can bring down your system. To provide additional understanding concerning the performance and stability of your network infrastructure, Progent can help you deploy and operate leading network monitoring software based on the Linux operating system.
Get in Touch with a Progent Network Consultant
To find out how to contact a Progent network support expert for online or on-premises expertise in , call 1-800-993-9400 or visit Online Network Support.