Enlarging your remote workforce can have a significant impact on network infrastructure, security, and company processes. Progent has 20 years of background helping small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Southfield organization to select the right technologies and follow leading practices in creating and maintaining a safe virtual ecosystem for telecommuters that promotes collaboration and returns top business value. Progent can provide support services that go from on demand guidance for getting you over challenging technical bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Southfield, Michigan organizations to with any facet of building a high-functioning work-from-home environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk services, security monitoring, backup/restore solutions, and centralized management.

IP Voice Integration for Telecommuters
Expanding the corporate phone environment to include teleworkers is critical to supporting an effective at-home workforce. A variety of cloud-centric VoIP products are popular with SMBs to support remote users. Many enterprises rely on Cisco's modern or legacy platforms for IP voice management. Progent can assist organizations of all sizes to design or tune a remote VoIP service that provides the flexibility, transparency and protection required for teleworkers. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to help organizations optimize their current Cisco VoIP systems to support an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced telephony capabilities to devices such as VoIP phones, media processing products, VoIP gateways, and mixed media software deployed across the network. CUCM supports other mixed media services such as messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM expertise, refer to CUCM expertise.
  • CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can assist you to support your current CallManager deployment or migrate smoothly to Cisco's modern IP telephony solutions. To learn about Progent's support services for CallManager and Cisco's other older IP voice products, refer to Cisco CallManager expertise.
  • Cisco IP Gateways provide integration with PSTN networks and with users operating beyond the corporate firewall like at-home workers. Progent can provide expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series and for modern Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network architecture to work with these solutions and deliver on-demand integration and troubleshooting services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining a productive work-from-home environment for your Southfield, Michigan business, call 1-800-993-9400 or visit Contact Progent.