Expanding your telecommuter workforce may have a significant effect on IT architecture, security/compliance, and corporate workflows. Progent has 20 years of experience helping SMBs to plan, configure, administer, optimize, and debug IT networks that incorporate a remote workforce. Progent can assist your Southfield organization to select the right tools and follow best practices in creating and operating a safe virtual office solution for telecommuters that promotes teamwork and returns maximum business value. Progent offers services ranging from as-needed expertise for helping you past challenging technical roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Southfield, Michigan organizations to with any facet of creating a high-performing remote work environment by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, endpoint security, data protection solutions, and centralized management.

IP Voice Integration for Teleworkers
Expanding the business phone system to accommodate teleworkers is critical to supporting an effective at-home workforce. A variety of cloud-based VoIP products are used by small and mid-size businesses to server remote users. Many larger organizations depend on Cisco's modern or legacy platforms for VoIP management. Progent can help organizations of any size to design or tune a telecommuter VoIP environment that delivers the flexibility, convenience and protection required for at-home workers. Progent's Cisco-certified CCIE Voice consultants offer high-level support to help organizations optimize their existing Cisco IP voice environments to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends advanced telephony capabilities to devices such as IP phones, media processing products, VoIP gateways, and multimedia applications deployed across the network. CUCM manages other combined media services like messaging, video conferencing, and team interaction networks. For details about Progent's CUCM support, visit CUCM consulting services.
  • CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can assist your company to support your existing CallManager deployment or migrate efficiently to Cisco's modern IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other older IP voice platforms, see Cisco CallManager consulting services.
  • Cisco IP Gateways enable connectivity with public telephony networks and with clients working outside the corporate perimeter like at-home workers. Progent can provide expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to enhance your WAN infrastructure to support these solutions and provide as-needed integration and debugging services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining an efficient telecommuter solution for your Southfield, Michigan business, call 1-800-993-9400 or refer to Contact Progent.