Enlarging your telecommuter workforce can have a major impact on network architecture, security/compliance, and corporate culture. Progent has two decades of experience helping SMBs to plan, deploy, manage, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Southfield company to select the appropriate technologies and follow best practices in building and operating a safe virtual office solution for telecommuters that promotes teamwork and delivers top value. Progent can provide services that go from as-needed guidance for helping you over challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Southfield, Michigan businesses to with any facet of creating a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, data security, data protection solutions, and centralized management.

VoIP Solutions for Remote Workers
Extending the business PBX system to accommodate telecommuters is critical to maintaining an effective work-at-home solution. A broad range of cloud-centric VoIP platforms are popular with small and mid-size businesses to support telecommuters. Many larger organizations rely on Cisco's current or older products for VoIP solutions. Progent can help organizations of all sizes to plan or tune a remote IP voice service that provides the versatility, convenience and protection required for remote users. Progent's Cisco-certified CCIE Voice experts can provide advanced support to help organizations optimize their current Cisco IP voice systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) delivers enterprise telephony capabilities to devices such as VoIP phones, media processing products, Voice over IP gateways, and multimedia applications deployed throughout the network. CUCM manages additional combined media services like unified messaging, voice/video conferencing, and team collaboration networks. For details about Progent's CUCM expertise, visit CUCM consultants.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by CUCM. Progent can help you to support your existing CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. To find out about Progent's support services for CallManager and Cisco's other older IP voice products, see CallManager expertise.
  • Cisco IP Gateways enable integration with PSTN networks and with clients operating beyond the corporate firewall such as at-home workers. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to expand your wide area network architecture to support these VoIP solutions and deliver as-needed deployment and debugging expertise.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your Southfield, Michigan business, call 1-800-993-9400 or visit Contact Progent.