Besides offering fast access to top-tier IT professionals and subject matter experts (SMEs) to help Southlake, Texas businesses with specific technical problems or longer-term projects, Progent offers temporary staff augmentation to deliver more generalized assistance such as desktop support, network administration, and Help Desk call center services. On-demand staffing makes it possible for organizations to deal with anticipated or surprise surges in the need for network services, which may be caused by situations like mergers and acquisitions, site relocation, platform upgrades, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or new regulations. Short-term IT staff augmentation can also cover voids left by the absence of in-house IT personnel due to vacations, health issues, termination, or other reasons.

Advantages of Progent's Temporary Staff Augmentation Services
Progent's short-term staff augmentation services give businesses the flexibility to react to surges in demand for IT personnel without dealing with the expense and hassle that come with identifying and recruiting professional IT help and without the risk of adding to your in-house head count.

Important features of Progent's short-term staffing services include:

  • Rapid availability of seasoned network professionals
  • Easy engagement, termination, and resumption of services
  • Seamless extension of your full-time network support team
  • Comprehensive documentation of all services performed
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved fast
  • Close working relationship with a top-level, full-service source for network expertise
Progent's Shared Help Desk Call Center Service
Progent's co-managed Help Desk service is a specialized flexible staff expansion option that enables IT groups to share the responsibilities of Help Desk support seamlessly between their full-time IT personnel and Progent's nationwide team of IT support experts. Working as a transparent supplement of your full-time Call Center, Progent's co-managed Help Desk program is a joint support solution based on by the leading group PSA tool for managing, service requests, generating tickets, assigning responsibility, monitoring progress, and producing documentation.

Why Choose Progent?
Progent has two decades of background delivering remote and onsite network services for businesses of all sizes throughout the United States. Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's industry certifications.

Progent's Areas of Expertise for Southlake, Texas Companies
Progent's seasoned roster of certified consultants and technical experts can provide Southlake, Texas businesses a broad range of remote consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service firms include:

Contact Progent for Short-Term IT Staffing for Southlake, Texas Organizations
To find out more details about Progent's temporary staff augmentation services for Southlake, Texas businesses, call 800-993-9400 or visit Contact Progent.