Expanding your remote workforce may have a major impact on IT infrastructure, security, and company workflows. Progent has two decades of experience assisting SMBs to plan, deploy, manage, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Spartanburg organization to pick the appropriate tools and follow best practices in creating and operating a secure virtual office solution for telecommuters that facilitates teamwork and returns top value. Progent can provide support services ranging from as-needed expertise for helping you past occasional IT bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can help Spartanburg, South Carolina companies to succeed with any facet of building a high-functioning work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk outsourcing, security monitoring, backup/restore solutions, and unified management.

Help Desk Support for At-Home Workers
An emergency, enterprise-wide changeover to a from-home business model, which might be driven by an epidemic or as an element of a business continuity process, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk services allow businesses to outsource or supplement their Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services utilize Progent's nationwide network of online IT support specialists combined with world-class trouble ticketing and tracking technology to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC support from help requests through trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to track or edit the status of their current tickets, add details, and append screen captures or relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to deal with complex problems. For more information, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Augmentation Service enables your business to expand your existing Call Desk organization by sharing delivery of Call Desk services transparently between your in-house support staff and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's shared Support Desk service is based on a collaborative support solution based on the number one professional services automation (PSA) tool for handling help requests and ticketing, assigning responsibility, monitoring progress, and producing management reports. To learn how Progent's Help Desk Augmentation Services can help your business to deliver best-in-class desktop support to your at-home workforce, visit Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive work-from-home environment for your Spartanburg, South Carolina company, call 1-800-993-9400 or visit Contact Progent.