Ransomware : Your Worst IT Nightmare
Ransomware  Remediation ConsultantsCrypto-Ransomware has become a modern cyberplague that presents an existential threat for businesses of all sizes vulnerable to an attack. Different iterations of ransomware like the CryptoLocker, WannaCry, Locky, Syskey and MongoLock cryptoworms have been out in the wild for a long time and still inflict destruction. Newer strains of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, along with more as yet unnamed newcomers, not only encrypt online data but also infect all accessible system restores and backups. Information synchronized to cloud environments can also be ransomed. In a vulnerable environment, this can render automated recovery impossible and basically knocks the datacenter back to zero.

Getting back online programs and information following a ransomware outage becomes a sprint against the clock as the victim struggles to contain the damage and remove the ransomware and to resume enterprise-critical operations. Due to the fact that ransomware takes time to replicate, assaults are usually launched at night, when attacks tend to take longer to identify. This multiplies the difficulty of quickly marshalling and organizing a capable mitigation team.

Progent makes available a range of solutions for securing St. Louis organizations from ransomware penetrations. Among these are staff training to help recognize and not fall victim to phishing exploits, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's behavior-based threat protection to discover and disable day-zero malware attacks. Progent in addition provides the services of seasoned ransomware recovery professionals with the skills and perseverance to reconstruct a compromised network as urgently as possible.

Progent's Ransomware Recovery Support Services
Subsequent to a ransomware penetration, even paying the ransom demands in Bitcoin cryptocurrency does not provide any assurance that criminal gangs will return the keys to decrypt any of your files. Kaspersky ascertained that 17% of ransomware victims never recovered their information after having paid the ransom, resulting in additional losses. The gamble is also expensive. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the average ransomware demands, which ZDNET determined to be around $13,000 for small organizations. The other path is to piece back together the mission-critical components of your IT environment. Absent the availability of essential data backups, this calls for a wide complement of IT skills, well-coordinated team management, and the capability to work non-stop until the recovery project is completed.

For two decades, Progent has provided certified expert IT services for companies across the U.S. and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have earned top certifications in key technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security experts have garnered internationally-renowned certifications including CISA, CISSP, CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has expertise with financial management and ERP software solutions. This breadth of expertise affords Progent the capability to efficiently understand necessary systems and integrate the surviving parts of your computer network environment after a ransomware penetration and rebuild them into an operational system.

Progent's recovery group has best of breed project management applications to orchestrate the complicated restoration process. Progent understands the urgency of working quickly and in unison with a client's management and Information Technology resources to assign priority to tasks and to get essential services back online as soon as humanly possible.

Customer Case Study: A Successful Ransomware Attack Response
A business contacted Progent after their organization was penetrated by the Ryuk ransomware virus. Ryuk is thought to have been developed by North Korean state criminal gangs, suspected of using approaches leaked from the U.S. National Security Agency. Ryuk attacks specific companies with limited room for operational disruption and is among the most profitable iterations of ransomware malware. Major victims include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a single-location manufacturing company headquartered in the Chicago metro area with around 500 staff members. The Ryuk penetration had frozen all company operations and manufacturing capabilities. Most of the client's information backups had been online at the time of the attack and were encrypted. The client considered paying the ransom (exceeding $200,000) and praying for good luck, but ultimately brought in Progent.


"I cannot tell you enough in regards to the care Progent gave us throughout the most fearful period of (our) company's life. We had little choice but to pay the Hackers except for the confidence the Progent experts afforded us. That you were able to get our messaging and critical applications back faster than one week was something I thought impossible. Each person I worked with or communicated with at Progent was amazingly focused on getting us back on-line and was working all day and night to bail us out."

Progent worked hand in hand the customer to rapidly identify and prioritize the critical services that needed to be addressed in order to continue company functions:

  • Windows Active Directory
  • Microsoft Exchange Server
  • MRP System
To begin, Progent adhered to Anti-virus event mitigation industry best practices by halting lateral movement and cleaning systems of viruses. Progent then started the process of restoring Microsoft Active Directory, the key technology of enterprise systems built on Microsoft technology. Microsoft Exchange email will not work without Active Directory, and the customer's MRP applications utilized SQL Server, which requires Active Directory services for access to the database.

In less than 48 hours, Progent was able to restore Active Directory to its pre-attack state. Progent then accomplished reinstallations and hard drive recovery on key systems. All Exchange schema and configuration information were usable, which accelerated the rebuild of Exchange. Progent was able to find local OST files (Outlook Off-Line Folder Files) on staff PCs in order to recover email information. A not too old off-line backup of the customer's accounting/MRP software made them able to return these essential applications back online for users. Although major work was left to recover fully from the Ryuk attack, core services were restored rapidly:


"For the most part, the manufacturing operation was never shut down and we did not miss any customer shipments."

During the next couple of weeks important milestones in the restoration process were made through close cooperation between Progent team members and the client:

  • Internal web sites were returned to operation with no loss of information.
  • The MailStore Server with over 4 million historical messages was restored to operations and accessible to users.
  • CRM/Customer Orders/Invoices/Accounts Payable/Accounts Receivables/Inventory capabilities were fully recovered.
  • A new Palo Alto 850 firewall was brought on-line.
  • Nearly all of the user desktops were being used by staff.

"A lot of what happened those first few days is mostly a blur for me, but I will not forget the countless hours each and every one of your team accomplished to give us our business back. I've trusted Progent for the past 10 years, possibly more, and every time I needed help Progent has shined and delivered. This situation was a life saver."

Conclusion
A potential business extinction disaster was evaded due to dedicated experts, a broad array of knowledge, and close collaboration. Although in post mortem the crypto-ransomware virus incident described here should have been identified and stopped with current cyber security systems and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, staff training, and properly executed security procedures for data protection and applying software patches, the fact remains that state-sponsored cybercriminals from Russia, North Korea and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a ransomware penetration, feel confident that Progent's team of experts has proven experience in ransomware virus defense, removal, and file disaster recovery.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were involved), thank you for allowing me to get rested after we got through the most critical parts. Everyone did an impressive effort, and if anyone that helped is in the Chicago area, a great meal is on me!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer story, please click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in St. Louis
For ransomware recovery expertise in the St. Louis metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    Anti-Virus Support and Help

    E-Mail Guard is Progent's economical anti-spam and anti-virus solution that gives small businesses world-class defense from spam, viruses, directory harvesting, and other types of e-mail-based assaults on computer systems. E-Mail Guard is built on Postini's Perimeter Manager, a sophisticated suite of web-managed anti-spam and virus protection services that stop email assaults before they are able to penetrate the corporate firewall. Perimeter Manager also allows administrators monitor and manage their email systems, irrespective of server platform, hardware technology, or data center location.

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    Security Information and Event Management Consultancy

    Global Information Assurance Certification was founded in 1999 to validate the knowledge of information technology security professionals. GIAC accreditations are acknowledged by businesses and government organizations all over the world including and the United States NSA. Progent's GIAC-certified information assurance specialists can provide expertise with all of the network security services addressed within GIAC accreditation including evaluating infrastructure security mechanisms, incident handling, traffic analysis, web services security and security information and event management (SIEM) solutions.

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    Citrix desktop virtualization Consulting

    Citrix offers a comprehensive line of products that provide enterprise-class manageability, expandability, and performance for server virtualization and for centralized delivery of virtual Windows desktops and applications. For managing virtualized desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed Citrix XenServer and Essentials for Hyper-V. Progent's Citrix-certified engineers can help your company to assess the business advantages of Citrix technology and help you design, test, deploy, troubleshoot, and maintain Citrix solutions.

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    Biggest Windows Server 2022 Storage Spaces Direct Online Support

    Progent's certified Windows Server 2022 experts can assist your company to plan and carry out an efficient migration to Windows Server 2022 using a self-hosted network architecture or a hybrid model that integrates cloud-based Windows Server Online with an on-site implementation of Windows Server 2022.

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    Whitepapers IT Outsourcing

    Progent's IT outsourcing packages offer economical network support for medium-size businesses. Whether it involves designing system architecture, creating an internal Help Desk or outsourcing a one, deploying an updated e-mail platform, monitoring your network, or creating a web-based business application, outsourcing your network engineering services can smooth out costs and minimize uncertainties, allowing network service budgets to grow in a more linear and controlled fashion than is possible by amassing a large, all-purpose internal IT organization. Progent's Outsourcing White Paper and datasheets explain how Progent can enable you to create a protected and highly available network foundation for your vital Windows-powered applications such as Windows Server 2008, Exchange Server 2007, and Microsoft SQL Server.

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  • Windows Server 2012 R2 Storage Spaces On-site Technical Support Microsoft Certified Partner Windows Server 2012R2 Server Manager Remote Support
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