In addition to providing fast access to high-level network consultants and subject matter experts (SBEs) to assist Lubbock, Texas businesses with specific technical issues or longer-term initiatives, Progent can provide short-term supplemental staffing to deal with more broadly defined services such as PC help, network management, and Call Center services. On-demand staffing can help businesses to deal with planned or unplanned increases in the need for IT services, which may result from scenarios such as mergers and acquisitions, data center moves, platform upgrades, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or regulatory mandates. Temporary supplemental staffing can also cover voids left by the absence of in-house staff members due to vacations, health issues, resignation, etc.
Benefits of Progent's Temporary IT Staffing Services
Progent's short-term supplemental staffing services offer businesses the flexibility to react to increases in demand for IT personnel without being saddled with the costs and delays associated with reviewing and hiring professional IT personnel and without the risk of increasing your in-house head count.
Important features of Progent's short-term staff augmentation services include:
Progent's Shared Help Desk Call Center Program
- Fast access to seasoned network pros
- Simple engagement, termination, and resumption of services
- Seamless extension of your full-time network support staff
- Full reporting of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled fast
- Strong relationship with a world-class, full-spectrum resource for IT expertise
Progent's shared Help Desk service is a proven flexible staff expansion alternative that allows IT groups to divide the responsibilities of Call Center support seamlessly between their full-time IT staff and Progent's extensive pool of technical support experts. Acting as a seamless extension of your full-time Call Center, Progent's co-managed Call Center program is a collaborative support alternative based on by the industry's leading shared professional services (PSA) platform for managing, service calls, ticketing, assigning responsibility, monitoring progress, and generating documentation.
Why Choose Progent?
Progent has two decades of experience providing online and on-premises IT services for organizations throughout the United States. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's industry certifications.
Progent's Areas of Expertise for Lubbock, Texas Companies
Progent's seasoned roster of certified consultants offers Lubbock, Texas organizations a broad array of online consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service organizations include:
Contact Progent for Temporary IT Staffing for Lubbock, Texas Companies
To learn more about Progent's temporary supplemental staffing services for Lubbock, Texas organizations, call 800-993-9400 or visit Contact Progent.