Besides offering rapid access to guidance from high-level network consultants and subject matter experts (SMEs) to assist Montreal, Quebec businesses to resolve specific IT issues or longer-term initiatives, Progent offers temporary staffing to deal with more broadly defined services like desktop support, network administration, and Help Desk call center response. Temporary staffing makes it possible for businesses to deal with planned or unplanned increases in the need for IT personnel, which may be caused by scenarios such as company mergers, data center moves, technology migration, business process changes like telecommuting, disaster response, busy seasons, or new regulations. Temporary staffing can also cover voids left by the loss of in-house IT personnel because of scheduled vacations, health issues, termination, or other reasons.
Benefits of Progent's Short-Term IT Staffing Services
Progent's short-term staff augmentation services offer businesses the flexibility to react to surges in demand for IT services without being saddled with the expense and hassle associated with reviewing and recruiting appropriate technical help and without the burden of increasing your full-time staff size.
Key aspects of Progent's short-term staffing services include:
Progent's Shared Help Desk Service
- Fast access to seasoned IT pros
- Easy initiation, termination, and resumption of services
- Seamless augmentation of your in-house IT team
- Comprehensive reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled promptly
- Close working relationship with a top-level, full-service source for IT expertise
Progent's shared Help Desk Call Center program is a proven on-going staff expansion option that allows IT groups to divide the responsibilities of Call Center support seamlessly between their internal network personnel and Progent's nationwide pool of IT support specialists. Working as a seamless supplement of your full-time Help Desk, Progent's shared Help Desk program is a joint support solution based on by the leading group professional services (PSA) platform for managing, service calls, ticketing, assigning ownership, tracking progress, and producing documentation.
Why Choose Progent?
Progent has two decades of background delivering remote and on-premises network expertise for organizations across the United States. Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for Montreal, Quebec Companies
Progent's seasoned team of certified engineers can provide Montreal, Quebec businesses a wide array of online technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for network service organizations include:
Contact Progent for Temporary Staff Augmentation for Montreal, Quebec Businesses
To learn more details about Progent's short-term staff augmentation services for Montreal, Quebec organizations, call 800-993-9400 or visit Contact Progent.