Besides offering rapid access to guidance from high-level IT consultants and subject matter experts (SBEs) to help Aurora, Colorado organizations with specific IT issues or strategic projects, Progent can provide short-term staff augmentation to deliver more generalized assistance such as desktop help, network administration, and Help Desk call center response. Temporary staffing can help businesses to deal with planned or surprise increases in demand for network services, which may be caused by scenarios like company mergers, data center relocation, platform migration, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or regulatory changes. Temporary staffing can also cover voids caused by the loss of in-house staff members due to scheduled vacations, health issues, resignation, etc.
Benefits of Progent's Short-Term Staff Augmentation Program
Progent's temporary supplemental staffing services offer organizations the versatility to respond to surges in demand for network personnel without dealing with the costs and delays that come with identifying and recruiting appropriate IT personnel and without the risk of increasing your full-time staff size.
Key features of Progent's short-term staff augmentation services include:
Progent's Co-managed Help Desk Service
- Fast access to seasoned IT pros
- Easy engagement, termination, and re-engagement of services
- Transparent augmentation of your in-house IT staff
- Full documentation of services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved fast
- Close working relationship with a top-level, full-service resource for network expertise
Progent's shared Help Desk Call Center service is a specialized flexible staff augmentation alternative that enables IT groups to share the work of Help Desk support transparently between their full-time IT staff and Progent's extensive pool of technical support specialists. Acting as a transparent supplement of your full-time Help Desk, Progent's co-managed Help Desk Call Center program is a joint service alternative based on by the industry's leading group PSA tool for streamlining, service calls, ticketing, assigning responsibility, monitoring responses, and producing documentation.
Why Choose Progent?
Progent has 20 years of background delivering online and on-premises network expertise for businesses across the U.S. Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Aurora, Colorado Businesses
Progent's seasoned roster of certified engineers can provide Aurora, Colorado organizations a broad range of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service organizations include:
Contact Progent for Temporary Staff Augmentation for Aurora, Colorado Companies
To find out more about Progent's temporary supplemental staffing services for Aurora, Colorado organizations, call 800-993-9400 or visit Contact Progent.