Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Firms in Stockton
ProgentProgent's consulting support for network service organizations in Stockton California allows your company to offer your customers Progent's consulting expertise and Help Desk support with your brand as a seamless augmentation of your in-house IT services group. This can put you on the fast track to add to your client base, close gaps in your service catalog, create happy clients, and improve your bottom line.

Progent's nationwide roster of network engineers, desktop support technicians, IT administrators, and cybersecurity professionals have worked as seamless expansions to the IT groups of some of the country's biggest IT support firms. Progent's breadth and depth of technical knowledge enables you to widen the capabilities of your IT service practice, and Progent's transparency helps you elevate and preserve your branding.

Progent is a network support firm with two decades of background delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent IT support company in the world. Progent has provided remote IT assistance and consulting to customers in every state in the country. (Check out testimonials from Progent's clients.)

Reselling Progent's Support Services With Your Own Brand
Progent's reseller program for network service firms features seamless resale to your customers of professional services. Progent bills your firm directly and works under your instructions to deliver your customers consulting and support services under your branding. In addition, Progent has an affordable Off-hours Support Service for customers who require 24x7 support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing is the heart of an efficient Help Desk. But full-featured ticketing systems are not just expensive to acquire and staff, but also challenging to set up and manage. Small or niche IT support organizations do not have the necessary budget or personnel. Progent's Help Desk and ticketing program offers IT service firms a practical way to retain their own branding while providing their customers world-class desktop support built around an advanced ticketing platform and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing solution for IT service firms takes advantage of Progent's investments in advanced ticketing software, an online desktop support team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing platform. The features offered with Progent's Service Desk and ticketing solution enable you to increase your support volume, the diversity of technologies your firm can take on, the number of geographies you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT service organizations include:

  • Progent's online desktop support team delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Normal support times are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is available at extra cost.
  • Optional on-premises support in major metro areas is available across the country at additional cost.
  • You have full control of your clients and billing.
  • Your clients enter service requests via your branded web portal, a toll-free number, or by directing a message to your dedicated mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional information about Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service firms allows you to act as a single point of contact for virtually all IT expertise your customers may require. You can grow your staff and strategic in-house competencies steadily without being forced to decline opportunities owing to a lack of expertise or the absence of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a transparent supplement to your internal IT service team, responding to your direction, and bills you instead of your client.
  • By-the-Minute Billing: Progent bills by the minute to reign in expenses.
  • Detailed Reporting: Progent utilizes an enterprise-class service documentation system to make sure all services delivered are fully described. This makes it easy for your IT support organization to shift account responsibilities to internal consultants when you have enough staff and relevant technical skills.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Business: You can easily and efficiently accept additional jobs beyond your core fields of expertise and open new territories without the risks associated with increasing your head count too rapidly.
  • Re-enforce Your Name: You can improve your positioning as a comprehensive network support firm by offering more solutions to more customers using your own company name.
  • Flesh Out Your Services Catalog: Progent can provide top-tier expertise in a wide range of technologies and can act as a reliable reservoir of skills for expanding your IT service operations.
  • Rapid Problem Escalation: Thanks to a large team of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
  • Make Your Clients Happy: Satisfied clients stick. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek help from your competitors.
  • Online Technical Support Experts: For two decades, Progent has delivered remote IT support from Help Desk support to advanced consulting. Efficient remote service saves money and produces fast results.
  • Top Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants hold top certifications including ISSAP, CISA, and CRISC. Find out more about Progent's certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Stockton, California Businesses
Progent's seasoned team of certified engineers offers Stockton, California businesses a broad array of remote technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for network service organizations include:

Learn More Details About Progent's Consulting Program for IT Service Providers in Stockton, California
For more details about Progent's consulting support for network service firms in Stockton, California, call 1-800-993-9400 or visit Contact Progent.