Value Pricing for IT Outsourcing
Progent charges a competitive per-minute rate for technical support. Clients are not forced to pay for sign-up fees or minimum commitments that could result in paying for support that is never delivered. Progent offers an after-hours remote support program and does not bill for driving time with the exception of urgent support in which onsite labor is less than 4 hours.

Important features and advantages of Progent's value pricing model include:

  • Affordable By-the-Minute Rates
    Progent bills at affordable per minute rates for the services of seasoned consulting professionals. Progentís Microsoft qualified consultants are fast, effective, and experienced. By charging a competitive per-minute rate and resolving problems fast, Progent gives small and mid-size businesses the best ROI available in the San Francisco Bay Area for IT support.

  • Streamlined Engagement Model without Retainers or Surcharges for Standard Services
    Progent's simple per-minute engagement model demands no complicated contracts, minimum commitments, or concealed surcharges for services provided during normal business hours. Many support firms have minimum commitments or other added charges that inflate service bills. For remote help, you pay just for the logged minutes Progent uses working on your problem. If it only takes a few minutes to resolve your problem, then you are only charged for those minutes. For regularly scheduled on-site service calls reserved more than 24 hours in advance, you pay only for the time when our expert is actually on site solving your technical issues. No on-site surcharges, driving fees, or expenses. Simply our competitive per-minute rate. For urgent same-day on-site support calls, you may be required to pay for our engineer's driving time, but not at an increased expedited service rate. Since Progent maintains an extensive pool of expert engineers located throughout the Northern California area and in major cities throughout the U.S, a capable expert is usually close by to help.

  • Low Overhead Through Leveraged Technology
    Progent delivers support in the most efficient way possible in order to come up with fast, low-cost solutions. By taking advantage of the latest technology, Progent trims the costs from support logistics and reduces administrative expenses. Progent's remote help and automated monitoring drive service costs down dramatically by handling problems quickly and avoiding serious failures. Progent's sophisticated virtual office environment allows Progent's support staff to spend more time on fixing IT issues and waste less time on travel. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

  • Remote Support
    Progent is a leader in providing secure remote support to business information systems worldwide. When practiced properly, online support offers significant productivity enhancements and cost savings by solving issues in a fraction of the time that would be required for an on-site service call. Progent's online service experts are able to solve problems rapidly, and Progent's per minuite billing scheme for online service shields customers from being billed for support that is never provided.

  • Proactive Monitoring
    ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.
To contact Progent about IT outsourcing solutions for mid-size business networks, call 1-800-993-9400 or visit Contact Progent.
















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