In addition to offering rapid access to guidance from top-tier IT consultants and subject matter experts (SBEs) to assist Tacoma, Washington organizations to resolve specific technical issues or longer-term initiatives, Progent offers short-term supplemental staffing to deal with more generalized assistance such as desktop support, network management, and Call Center services. On-demand staffing makes it possible for businesses to deal with planned or unplanned surges in demand for network personnel, which may result from situations like company mergers, data center relocation, technology migration, business process changes like telecommuting, disaster response, seasonal variations, or regulatory changes. Temporary supplemental staffing can also cover gaps resulting from the loss of full-time staff members due to vacations, health issues, termination, or other reasons.
Advantages of Progent's Temporary Staff Augmentation Program
Progent's temporary staff augmentation services offer businesses the flexibility to react to surges in demand for network services without being saddled with the costs and delays associated with identifying and recruiting professional IT personnel and without the burden of adding to your permanent head count.
Important features of Progent's short-term staff augmentation services include:
Progent's Shared Center Program
- Fast access to seasoned network professionals
- Simple engagement, cessation, and resumption of services
- Transparent augmentation of your full-time IT team
- Comprehensive documentation of all services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled promptly
- Strong working relationship with a top-level, full-service source for IT expertise
Progent's co-managed Help Desk program is a specialized flexible staff augmentation alternative that allows IT organizations to divide the responsibilities of Call Center support transparently between their in-house IT personnel and Progent's extensive pool of technical support experts. Working as a transparent extension of your in-house Help Desk, Progent's co-managed Help Desk Call Center program is a collaborative support alternative based on by the industry's leading group professional services (PSA) tool for managing, service calls, ticketing, assigning responsibility, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has 20 years of background providing online and onsite network expertise for organizations across the U.S. Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's certifications.
Progent's Practice Areas for Tacoma, Washington Businesses
Progent's nationwide team of certified consultants and technical experts can provide Tacoma, Washington businesses a broad range of online consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for IT service organizations include:
Contact Progent for Temporary Staff Augmentation for Tacoma, Washington Organizations
To find out more about Progent's temporary supplemental staffing services for Tacoma, Washington businesses, call 800-993-9400 or visit Contact Progent.