Expanding your at-home workforce can have a major impact on IT architecture, security, and corporate culture. Progent has 20 years of experience helping SMBs to plan, configure, administer, optimize, and debug IT networks that support a remote workforce. Progent can help your Akron organization to select the right tools and adhere to leading practices in creating and maintaining a secure virtual ecosystem for teleworkers that facilitates collaboration and delivers top value. Progent offers support services ranging from as-needed guidance for helping you past occasional technical bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent can help Akron, Ohio organizations to with any facet of building a high-functioning work-at-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk augmentation, data security, data protection solutions, and unified management.

Infrastructure for Teleworkers
Configuring the network infrastructure required to support a remote workforce can be particularly complicated if you must manage a combination of personal equipment such as PCs and laptops, Internet routers, and wireless APs from various manufacturers and with a mix of operating systems and firmware levels. Progent's background delivering remote support for both outdated as well as modern IT products in virtual office solutions enables you to make cost-effective use of your available infrastructure and provides you with fast access to expertise for making essential upgrades. Services offered by Progent to assist you to implement a productive work-at-home ecosystem include:

  • Virtual Private Network (VPN) technology makes it possible to establish a secure tunnel for authenticated at-home workers to use IT resources located at your corporate data center or in a public cloud. Progent can help your company to deploy and manage VPN connections between your teleworkers and your key network resources by providing online VPN integration support. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can help your at-home workers to utilize Cisco's popular AnyConnect software for secure VPN tunneling for a broad selection of endpoint devices such as Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms allow a telecommuter to see and interact with a remote PC's desktop. This gives network managers significant control over the digital environment of at-home employees and offers them a consistent and more productive work experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect at-home computer networks to the Internet and support VPN tunnels, home wireless networks, and firewalls. Progent offers top-tier online support for deploying home routers from all major vendors. See router configuration services from Cisco-certified experts.
  • Home Wireless networks, often shared by an entire household and visitors, are frequently utilized by at-home employees to access their Internet router for work. This can cause throughput as well as security issues. Progent can assist you to mitigate these issues by providing expertise like Cisco Aironet integration expertise, Cisco-certified Meraki wireless installation consulting, and Ubiquiti Unifi wireless AP integration help.
  • Internet connectivity solutions affect the performance and availability of connections between telecommuters and the corporate data center. Vital processes might demand backup Internet access in case the normal connection fails. Progent can provide expertise for selecting ISPs, choosing sensible service packages, and configuring high-availability Internet access. See Internet connectivity integration services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing a productive telecommuter environment for your Akron, Ohio business, call 1-800-993-9400 or go to Contact Progent.