Expanding your remote workforce can have a major effect on IT infrastructure, security, and corporate culture. Progent has two decades of experience assisting SMBs to plan, deploy, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Des Moines organization to pick the appropriate technologies and adhere to leading practices in building and operating a safe virtual office solution for teleworkers that promotes collaboration and returns maximum business value. Progent offers services ranging from as-needed expertise for getting you past occasional IT bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent's consultants can assist Des Moines, Iowa organizations to with any facet of creating a high-functioning work-at-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, cybersecurity, backup/restore solutions, and unified management.
Help Desk Call Center Services for Teleworkers
An emergency, organization-wide transition to a from-home workforce, which could be the result of an epidemic or as a component of a disaster recovery process, can overstretch even the most efficient internal Support Desk. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Support Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Desk support services utilize Progent's extensive network of remote technical support experts along with enterprise-class ticketing and follow-up software to offer an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC technical support from service requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to check or edit their active trouble tickets, enter information, and append screen captures and relevant files. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. For details, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Augmentation Service enables your business to augment your existing Help Desk Call Center organization by sharing delivery of Help Desk support services seamlessly between your in-house IT support personnel and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a collaborative support solution utilizing the number one professional services automation (PSA) tool for handling help requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. For information about how Progent's Help Desk Call Center Augmentation Services can help your business to provide world-class IT support to your teleworkers, see Progent's Call Center augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing an efficient work-from-home solution for your Des Moines, Iowa business, phone 1-800-993-9400 or go to Contact Progent.