Des Moines Offsite Workforce Integration Consulting
Help Desk Call Center Augmentation and Outsourcing Consulting Experts
Expanding your remote workforce can have a major effect on IT infrastructure, security, and corporate culture. Progent has two decades of experience assisting SMBs to plan, deploy, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Des Moines organization to pick the appropriate technologies and adhere to leading practices in building and operating a safe virtual office solution for teleworkers that promotes collaboration and returns maximum business value. Progent offers services ranging from as-needed expertise for getting you past occasional IT bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent's consultants can assist Des Moines, Iowa organizations to with any facet of creating a high-functioning work-at-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, cybersecurity, backup/restore solutions, and unified management.
Help Desk Call Center Services for Teleworkers
An emergency, organization-wide transition to a from-home workforce, which could be the result of an epidemic or as a component of a disaster recovery process, can overstretch even the most efficient internal Support Desk. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Support Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Desk support services utilize Progent's extensive network of remote technical support experts along with enterprise-class ticketing and follow-up software to offer an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 PC technical support from service requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to check or edit their active trouble tickets, enter information, and append screen captures and relevant files. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. For details, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Augmentation Service enables your business to augment your existing Help Desk Call Center organization by sharing delivery of Help Desk support services seamlessly between your in-house IT support personnel and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a collaborative support solution utilizing the number one professional services automation (PSA) tool for handling help requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. For information about how Progent's Help Desk Call Center Augmentation Services can help your business to provide world-class IT support to your teleworkers, see Progent's Call Center augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing an efficient work-from-home solution for your Des Moines, Iowa business, phone
An index of content::
SQL Server 2017 Database Migration IT Consultant
SQL Server 2017 and VMWare Outsourcing
Progent's Microsoft-certified SQL Server 2017 experts can help your business to evaluate the business benefits of upgrading to SQL Server 2017 and can help your organization to design and implement a cost-effective migration of your current SQL Server environment to any network architecture including on-premises, cloud-based, or hybrid. Progent's consultants offer remote or on-premises support ranging from on-demand design assessment or troubleshooting to end-to-end project management to make sure your SQL Server 2017 initiative is successfully completed on schedule and within budget.
Expert Microsoft Certified ISA 2004 Troubleshooting
After Hours IT Consulting ISA 2004
Progent's certified ISA Server consulting experts have broad experience creating Microsoft-based security solutions for information systems with multiple locations, mobile users, and line-of-business web-based applications. A Progent ISA 2004 Firewall engineer can help your small or mid-size business plan and implement an installation of ISA Server 2004 that supports your information security needs without restricting your productivity.
Top Consulting Hourly Price Networking Consultancy
Consultant Rates System Repair
Progent's pricing policy is to charge for phone support and in-person help per minute. Consequently, you pay exclusively for received services. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for support services provided during regular business hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's small granularity eliminates big bills for quick fixes so you won't be forced to permit minor problems to fester.
24-Hour Check Point NGFW Firewalls Information Technology Consulting
24-7 Check Point 1000 Firewalls Security Certification
Progent's Check Point Software consultants can show you how to select and configure Check Point Firewall/VPN utilities and hardware based on Check Point Software's technology to provide an affordable and effective security defense for your corporate network. Progent can also help you integrate other Check Point technologies including Check Point ZoneAlarm and Check Point Power-1 appliances with security solutions from other vendors and offer a single stop for on-going technical support, maintenance, education, and design expertise.
ProSight Email Encryption Consultants
24-7 Email Encryption Key Management Consultant Services
Progent's ProSight Email Guard solution uses the technology of leading information security vendors to deliver centralized management and world-class protection for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall.
Work from Cisco Engineering Contract Jobs
Work from Microsoft Certified Job Opportunity
Progent believes that a carefully architected and implemented network is a pivotal factor for enabling a firm's growth, and we follow this belief in our corporate system environment. We have built a fault-tolerant virtual office infrastructure that enables Progent's staff engineers and authorized contractors to deliver rapid and effective support, cooperate closely on sophisticated projects, and experience professional and personal maturity from acting as a member of a dynamic company ethos of personal drive and independence.
Network Support Companies Desktop Technology
Integration Firms Microsoft and Apple Mac Desktop
Progent can provide a wide array of economical online and on-premises support services to help your business to install, manage, and debug desktops and mobile devices based on Windows, Apple macOS/OS X, Apple iOS, Android, or Linux.
MSCRM Online Consulting
CRM Network Engineer
Microsoft Dynamics Customer Relationship Management helps mid-market companies build profitable customer interactions. Built-in Sales and Customer Service components enable in-house staff to share information to help improve selling success and offer consistent, effective customer service. Progent can configure the most sensible network environment, including local and offsite wireless connectivity, to back Microsoft CRM, and Progent's Experts Team can supply your company with a certified MSCRM consultant who can help you combine Microsoft Dynamics CRM with your marketing or customer support databases.
Microsoft Activesync Consultants
Smartphone Remote Support Services
Progent’s consultants offer experience in a variety of disciplines relevant to mobile networking including network infrastructure, Activesync, wireless security, mobile email, Windows Mobile, RIM Blackberry, and wireless software programming. Progent's certified consultants can save your business work and money by applying their wireless background to help you choose and integrate wireless networking technologies that make sense for your company. Progent can also tune your network architecture so that mobile PDAs perform better.
On-site Support Small Office
Small Business Small Office Computer Consultant
Progent is a pioneer in cost-effectively delivering enterprise-class network help to small businesses. Progent's success in handling the network support requirements of the historically underserviced small business market is the cumulative result of major technical and operational innovations that have eliminated a great deal of the conventional expenses out of managing network support, injected unmatched technical skill into the IT service system, and significantly accelerated the solution process.
Microsoft Windows Server 2019 Windows Defender ATP Onsite Technical Support
Windows Server 2019 PowerShell Integration
Progent's certified Windows Server 2019 consultants can help your organization to design and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a cloud-based or hybrid model. Windows Server 2019 delivers significant improvements in scale, speed, manageability, Hyper-V virtualization, cybersecurity, hybrid local/cloud deployments, availability, and container support.
Engineer Chief Information Officer Outsourcing
Top Full Service Outsourcing Specialists
Progent is structured to deliver in-depth online support for all technical areas associated with small business information networks and allows you to outsource an array of strategic, on-demand support services including a temporary Chief Information Officer to offer advanced IT design and budgeting skills, a Call Center for help desk support, 24x7 remote monitoring, spam and email-borne virus protection as an outside-the-firewall service, project management help for major projects such as site moves orOS upgrades, Cisco-certified consultants for building and maintaining high-performance and robust network infrastructure, certified security specialists to ensure information protection and regulatory compliance, disaster recovery experts to help design business continuity strategies, and software programmers to write, enhance, or repair business applications.
Professional UNIX, Windows
Specialist UNIX, Windows
If your business network combines UNIX, Linux or Sun Solaris platforms with Windows, Progent can help you to integrate your servers into a cohesive environment that permits all your operating systems to run side by side for simple management, transparent information exchange, high reliability, enhanced performance, and tight security. Progent's UNIX and Microsoft Windows coexistence support offerings feature network architecture configuration and service, support for Windows services for UNIX, online server monitoring and administration, remote network support and repair, on-site technical support, and Helpdesk services.
Exchange 2019 and Outlook Computer Consultant
After Hours MCSE Expert Certified Exchange 2019 Hybrid Deployment IT Consultants
Progent can assist your organization in any phase of your upgrade to Microsoft Exchange Server 2019 such as deploying Windows Server 2019 Core as a host for Exchange; planning HA infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; moving mailboxes; designing and implementing Hyper-V virtualization; configuring HLB; setting up DAG groups with MCDB caching; integrating with Skype for Business 2019 for voicemail services; integration with SharePoint; preparing firewalls; integration with O365; and configuring Outlook clients.
Hybrid Configuration Wizard Onsite Technical Support
Office 365 and iPhones Network Engineer
Progent can help you to understand the many subscription plans available with Office 365 and configure your information network with Office 365 in a way that delivers maximum business value. Progent supports cross-vendor environments that incorporate Windows, macOS, and Linux operating systems. Progent can also assist your business to create and manage hybrid ecosystems that transparently integrate local and cloud-based resources.
Small Business Computer Service
Cisco Expert Small Business Computer Support Company
Progent offers businesses of all sizes world-class network remote or onsite consulting services for information systems powered by Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier Certified IT consulting experts also offer security expertise for companies varying in size from the small office to the worldwide enterprise.
Computer Services Microsoft Windows 7 Upgrade
Urgent Windows 7 Upgrade Services
Progent's certified engineers can provide remote and on-premises consulting services to assist your company to manage, support, and troubleshoot PCs powered by Microsoft Windows 7 and also offers assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for change management, network security, backup and restore, online connectivity, smartphone and tablet management, wireless configuration, and remote system monitoring.
Aironet 802.11ac Access Point Technology Consulting Services
Setup and Support Aironet 2700 Access Point
Progent's certified wireless experts can assist organizations of any size to plan, deploy, manage and troubleshoot Cisco Aironet wireless access point environments to achieve the throughput, coverage, capacity, expandability, security and manageability needed for seamless access between wireless and wired network infrastructure. Progent offers efficient remote and on-premises support for both end-of-life and current 802.11ac Aironet APs and Progent can assist you design and manage wireless solutions that include indoor and outdoor Aironet Wi-Fi access points.
PIX Firewall Migration Computer Consultant
Security IT Consultant
Cisco's PIX Series firewalls have reached end of life and Cisco might not offer support these legacy devices. Progent still offers consulting support for Cisco's PIX Series firewalls to help you with maintenance and Progent can also help you assess if you should adopt next generation firewall products available from Cisco. Progent's Cisco-certified specialists can help your company design and implement a cost-effective migration to Cisco ASA 5500-X Series firewalls based on industry best practices.
Bandwidth Throttling Test Lab Specialists
24-7 QoS Test Lab Services
The Progent Test and Training Lab at the QTS Internet Data Center is available for testing mission-critical applications, developing efficient migration procedures, evaluating and tuning performance, planning or validating business continuity strategies, mitigating compatibility problems, and establishing training systems for the latest products and technologies. For Progent clients without adequate internal resources to configure effective test environments, Progent's Test and Training Lab reduces capital costs and engineering risk and helps keep critical network projects on schedule.
Online Help SharePoint Portal Server
Office SharePoint Server 2003 Technical Support Services
Progent’s Microsoft-certified experts offer companies of all sizes consulting, technical support, and application development services for SharePoint and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that utilizes web-based technology for efficiently connecting people, groups and information. SharePoint Server provides a common spot for your workers or customers to access, manage, share and manipulate relevant data, documents, and applications and to interact with other people. SharePoint allows quicker and more intelligent decisions, more effective sharing across groups and more economical business practices. Windows SharePoint Services connect employees, clients, workgroups and projects with the information they’ve created in a way that makes data easy to locate, download and apply. Progent's certified SharePoint consultants can help your organization to maintain your current SharePoint ecosystem or migrate to the current version of SharePoint Server or to SharePoint Online.
802.11 Consultant
Professional 802.11ax Management
Progent's Wireless Consulting Services offer a convenient, affordable option for companies of any size to integrate, manage, monitor and repair the latest wireless network technology. For 802.11n and the latest 802.11ac wireless environments, Progent can help you design and deploy hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless email and web-based business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Small Office IT Consulting Microsoft Office
Microsoft Computer Consultancy Company
Progent’s IT outsourcing services for small companies include planning 2003 Server, Microsoft .NET Server, and Microsoft BackOffice environments, coordinating migrations Microsoft Windows XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk Call Center, remote and on-site repair, resolving stubborn IT problems, and creating a company-wide security plan. Progent can help you enhance network availability and throughput with fault-tolerant technologies, resilient network architecture, and proactive server monitoring. Progent also offers special project help for major migrations and can assist with requirements assessment, product inventory, BOM development, vendor selection, purchasing logistics, and complete documentation. Progent’s computer outsourcing service also includes training for office productivity programs such as Microsoft Office XP.
Engineers Google Cloud Docker
Consultant Services Google GCP Cloud hybrid cloud solutions
Progent can provide cost-effective remote and onsite support to help businesses of any size to move any portion of their core network infrastructure to Google Cloud Platform services. This can save time and equipment costs and allow access to Google's cutting edge machine learning tools. Progent can help your IT team with every phase of Google Cloud Platform integration including requirements analysis, preparedness assessment, system design and review, testing, configuration, centralized administration, performance optimization, software license management, disaster recovery solutions, and security strategies.
Office 365 migration PowerShell Consulting Services
Office 365 IDFix Onsite Technical Support
Office 365 is Microsoft's expanding family of productivity programs and cloud-hosted services offered on a monthly or annual subscription basis. Office 365 programs and cloud services are available in a variety of product bundles targeted at customers from individuals and home offices to enterprises. Progent can provide quick and affordable online access to specialists with in-depth knowledge of Microsoft, macOS, Apple iOS, and Android platforms. Progent can help you to understand the wealth of subscription plans available with Office 365 and integrate your information network with Office 365 so you realize top business value. Progent offers expertise with cross-vendor networks that include Windows, macOS, and Linux software. Progent can also help you to create and maintain hybrid solutions that transparently combine on-premises and cloud-based resources.
Dynamics GP Power BI Integration Services
Dynamics GP Great Plains Accounting Online Technical Support
Progent’s Microsoft certified experts offer a range of support services for Dynamics GP. Dynamics GP/Great Plains is an accounting and business analysis package built, like all Microsoft financial solutions, on the expandable and popular platform of Windows technology. Microsoft Dynamics GP offers a cost-effective tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is easy to install and configure, and with its modular design you can license only the functions you currently require, with the option to add clients and enlarge functionality in the future. Progent’s Microsoft Dynamics GP support engineers can help you install, customize and administer the current release of Dynamics GP or migrate efficiently from an earlier release.
Virtual Server Consultant
After Hours Server Virtualization Outsourcing
Server growth wreaks havoc on IT budgets and management resources. Server reduction through a virtual infrastructure promises lower TCO of hardware and faster ROI, more leveraged utilization of servers, simplified operations, enhanced network availability, and easier management. Common usage scenarios for virtual servers are resource consolidation, low-cost platforms for mission-critical legacy applications based on outdated operating systems, and inexpensive quarantine of program development or evaluation environments from production systems.
QTS/Herakles Internet Data Center Specialists
Services QTS Sacramento Internet Data Center
The QTS Colocation Center facility is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If your business is currently using the QTS data center as a colocation facility or if your business is planning on moving your main or offsite backup system to the Herakles data center, Progent can provide a variety of budget-friendly consulting services including colocation migration, system installation and upgrades, network improvements, project management, virtual server expertise, remote monitoring, automated network management, application development, disaster recovery/business continuity solutions, security evaluation, and the support of the Progent Test Lab.
Infor SyteLine CloudSuite Debugging Technology Professional
Infor SyteLine CloudSuite Personalization Professional
Infor CloudSuite Industrial, previously called SyteLine, is an ERP solution that incorporates over a quarter century of experience helping manufacturing and distribution organizations to simplify complicated supply chains and streamline key processes to bring products to market fast and meet customer schedules consistently. Progent offers the expertise of an ERP specialist with more than two decades of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide remote or on-premises consulting that can range from as-needed guidance to solution planning and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, application development, Configure/Price/ Quote, web site integration, debugging, ETL, Amazon AWS integration, training, and database administration.
Meraki Outdoor Wi-Fi AP Remote Support Services
Meraki MR62 Access Point Onsite Technical Support
Progent's Cisco-certified wireless networking consultants can provide online and on-premises consulting and support services to help your organization to design, configure, administer, optimize, and repair Wi-Fi networks that incorporate Cisco's Meraki APs. Progent's experts can also assist your organization to design and deploy hybrid networks that integrate on-premises and cloud-hosted resources and that deliver seamless connectivity, advanced protection, unified management, and dependable operation for all your wired and wireless endpoints.
Aironet AP Management Specialists
CCIE Certified Online Technical Support Aironet 2800 Access Point
Progent's Cisco-certified wireless consulting experts can assist businesses of any size to plan, deploy, administer and troubleshoot Cisco Aironet Wi-Fi access point environments to achieve the performance, range, capacity, scale, security compliance and ease of management needed for transparent access between wireless and wired network infrastructure. Progent can provide affordable online and onsite support for both legacy and new-generation 802.11ac Aironet APs and Progent can help you plan and manage deployments of indoor and outdoor Aironet APs.
Professional MySQL Standard Edition
Training MySQL Community Edition
Progent offers affordable remote access to an Oracle-certified MySQL administrator or application developer and can assist businesses of any size to integrate and maintain MySQL in a dependable network infrastructure that provides high levels of speed, expandability, and protection. Progent also has experience helping companies port databases from an Oracle environment to MySQL.
Cisco VoIP Phones and CallManager Remote Consulting
IT Consultants Cisco VoIP Phones and Jabber
Progent's CCIE-certified networking consultants can provide advanced support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability solutions.
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