Wilmington Offsite Workforce Connectivity Consulting Company
Security Solutions Consulting and Support Services
Expanding your remote workforce may have a major impact on IT architecture, cybersecurity, and corporate workflows. Progent has two decades of background assisting businesses of all sizes to design, configure, administer, optimize, and debug IT networks that support a remote workforce. Progent can help your Wilmington company to select the right tools and adhere to best practices in creating and maintaining a secure virtual office ecosystem for teleworkers that facilitates teamwork and returns top value. Progent offers support services that go from as-needed guidance for helping you over occasional IT bottlenecks to comprehensive project management to help you carry out business-critical initiatives.
Progent can assist Wilmington, Delaware companies to with any aspect of creating a high-functioning work-from-home environment by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, endpoint security, backup/restore solutions, and unified management.
Security for At-Home Workers
Work-from-Home workers commonly use their own computers and often work in a poorly secured physical area. This situation multiplies their vulnerability to cyber threats and calls for careful deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, intensive user education, and the creation of policies built on best practices. Progent's seasoned group of data security support consultants can help your business to design, configure and maintain an effective cybersecurity solution that protects vital IT resources in environments that include an at-home workforce.
Firewalls enable companies to build a network that can be safely accessed by on-premises users as well as by at-home workers, mobile users, vendors, customers, and other stakeholders. Next-generation firewall devices permit you to assign and control appropriate permissions to various classes of users and to expand your IT network and modify your security as your company evolves and as network attacks grow more complex. Progent supports both new and legacy security devices from all major manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To find out more about Progent's firewall support services, refer to firewall support services.
Online Endpoint Security Monitoring makes it easy to watch over the disparate devices utilized by telecommuters and either block or identify and respond to the latest cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on each protected endpoint device, watching all activity and using advanced AI technology from SentinelOne to detect new attacks on arrival. When a cyberattack is discovered, ProSight ASM instantly isolates the infected endpoint device from the network to quarantine the threat. Because the ProSight ASM software agent is self-contained, endpoints stay secure even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight ASM, visit remote endpoint security monitoring for an at-home workforce.
Progent's Duo authentication Service Plans incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a secured online account and enter your password you are requested to verify your identity via a unit that only you have and that uses a different network channel. A wide range of out-of-band devices can be utilized for this added means of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You can designate multiple verification devices. To learn more about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services for teleworkers.
Security Audits can assess the vulnerability of your information system to all types of external and internal security attacks for a network that includes teleworkers. Progent can run remote, automated security analysis software for quickly and economically detecting a broad range of security gaps that can be surfaced over the Internet. Progent's security audit consulting services, which can be provided by security experts with top credentials including CISA, CISSP, and GIAC, can help your business to evaluate your procedures and policies and assess your network infrastructure to enable you to implement top-level protection for your telecommuters.
Horizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that can deliver autonomous threat assessment of your work-from-home connectivity solution and your internal and perimeter networks to help you expose, rank, remediate, and confirm security weaknesses before malicious hackers can exploit them. Progent's pentest experts can assist you to deploy NodeZero to carry out comprehensive pentests of your network perimeter and your internal network in order to evaluate your present security posture. Progent's NodeZero experts can also help you to harden your network security and can assist you to plan and deploy a cohesive cybersecurity ecosystem that streamlines management and delivers optimum cyber defense for on-prem, cloud-based, at-home, and perimeter IT assets. To learn more details about Progent's vulnerability analysis solutions powered by on NodeZero's PEN test platform, visit Consulting Support for NodeZero's Penetration Test Platform.
Download White Paper: Securing a Work-From-Home Network
To view or download a white paper about key areas to focus on for protecting an IT environment that supports work-from-home staff, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Wilmington, Delaware organization, phone
An index of content::
Integration Service Reports
Service Reports Professional
Progent uses a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or local support organizations who provide scant documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation sent by every staff member to every client. The practice of documenting and organizing support activity allows more efficient support and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who won't let go of the keys to the kingdom.
Access Programming Company
Engineer Microsoft Access RDP
Progent can provide affordable remote support for all releases of Office Access including Access desktop and Access Web App and offers expert support for Access application programming, database migration, performance optimization, BI reporting, and troubleshooting. Progent also offers custom webinar training for Access application development and DBA services.
Integration Offsite BDR Services
ProSight DPS ECHO Backup and Recovery Services Consultant Services
ProSight ECHO Data Protection Services from Progent provide small and medium-sized businesses a low-cost and fully managed solution for cloud backup/disaster recovery (BDR). ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-premises storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your critical information.
Extended Support Desk Information Technology Consulting
Cisco Expert Extended Call Center On-site Support
Progent's Network Call Center Outsourcing Support Services for desktop support are designed specifically for small businesses who need immediate access to a Help Desk Service Center with expert telephone support and full escalation capability but who must work within a restricted IT budget. Important features of Progent's Help Desk Outsourcing Services include: Help Desk Call Center Phone Support, Secure Remote Access Support, System Assessment, Problem Escalation, Virtual Helpdesk Support, By-the-Minute Billing, and Help Desk Call Center Applications Recommendation and Integration.
24-Hour Fault Tolerant Colocation Consultant
Internet Data Center Consultant Services
Progent's Data Center consultants can help you select fault-tolerant data centers that meet the specific requirements of your business. Fault tolerant Internet Data Centers are particularly appealing to small businesses because of their low cost and convenience in comparison to pursuing a do-it-yourself strategy. Attempting to design an in-house data center that offers even a minimum degree of fault tolerance is too expensive for typical small businesses. Progent is ready to help you reap all the benefits of high availability data centers and 24x7 colo sites by offering a complete range of engineering and support services.
Upgrading Solaris to Windows
Best Upgrade Consultant UNIX
Progent can help your business to plan and implement a smooth migration from a Solaris-based information system to a network powered by Microsoft Windows and suited for supporting Microsoft's familiar office productivity software, business applications, and software development platforms. Progent's Sun Solaris, Windows and Cisco engineers and application specialists can help you guard your information and minimize business discontinuity by designing an efficient migration plan that preserves your current investments in Sun Solaris application and infrastructure. UNIX-to-Windows transition support services offered by Progent include evaluation of current environment, migration planning and validation, Microsoft Exchange migration support, information and application software transition, and processor and storage system transition and economization.
Online Technical Support Catalyst Wi-Fi 6 and Wi-Fi 6E AP Site Survey
Catalyst 9115 Access Point Computer Consulting
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 AP consultants can provide affordable online and onsite support for Catalyst Wi-Fi 6 wireless APs.
Security Penetration Testing Firewall Network Install
Security Penetration Testing Firewall Network Install
Stealth penetration checking is a key part of any overall IT system security plan. Progent's security experts can run extensive intrusion tests without the awareness of your company's in-house network support resources. Unannounced penetration checking shows whether current security monitoring tools such as intrusion incident warnings and event history monitoring are correctly set up and consistently monitored. Progent can implement ongoing autonomous PEN testing to define your internal and external attack surface and to detect ways that vulnerabilities, unsafe configurations, compromised credentials, missing patches, and ill-advised product defaults can be chained together by hackers into the multi-vector attacks common to modern strains of ransomware.
Midsized Company Small Business Computer Consultants
IT Consulting Firms Small Business
Progent provides technical services for medium size companies with 100 to 250 network users. The medium size business or office has typically been an underserved segment of the market for network consulting services. The overhead and support delivery practices of major third-party service organizations make them excessively costly for the ordinary small business or small medium business (SMB), which commonly has a minimal IT budget with which to support an IT system whose advanced technology and capability are often similar to the information systems of far larger enterprises. Progent's support delivery model, which takes great advantage of remote support, virtual office infrastructure and 24x7 network monitoring, significantly reduces the IT maintenance costs of an SMB while providing the small company with big-company service from certified, IT consultants knowledgeable in a broad range of midsized business technologies. If your medium size organization or small business is looking for the quality of IT help needed for a mid-size office without budgeting enterprise prices, you need Progent.
Microsoft Teams and Android Consulting Services
Microsoft Teams conference bridges Specialist
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Troubleshooting MSP360 Server Backup
Computer Consultant MSP360 GSuite Backup
Progent can assist your company to design, deploy and troubleshoot a backup/restore plan built around MSP360 software. MSP360 offers file/folder or image-based backup/restore for virtual machines and physical machines, supports all leading public clouds, and allows businesses to build a backup ecosystem with a low RTO and a granular RPO. With ProSight DPS 360 Backup, Progent offers end-to-end monitoring and remote management of your backup environment to protect against data loss resulting from user mistakes, system glitches, ill-intentioned users, and external attacks like ransomware. To read more, go to ProSight Data Protection Services 360 Backup solutions.
Microsoft Dynamics Business Central Application Consulting
Microsoft Dynamics 365 Business Central Application Consulting
Dynamics 365 Business Central (previously, formerly} called Dynamics NAV and Navision) offers small and midsize businesses a unified soultions for financial management, inventory, operations, project management, procurement, sales and marketing, supply chain management, and business analytics. Progent's Dynamics 365 Business Central consultants can assist your organization to maintain your older Dynamics NAV system or upgrade efficiently to a cloud-based, on-premises, or hybrid deployment model.
On-site Support Windows 11 Autopilot
Windows 11 Virtual Desktop Network Consultants
Progent's Windows 11 experts offer a variety of services to support Windows 11 such as Microsoft 365 integration, mobile management, at-home workforce access, data and identity security, centralized deployment, and Call Center support services.
Dharma ransomware recovery Professionals
ransomware removal and recovery Services
Progent's ransomware consultants can help you to assess your ransomware defenses, remotely monitor and protect your network, assist with settlement negotiations with a hacker, and restore an information system victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
Power BI Sharing Developer Firm
Power BI Service Development Firm
Progent's Power BI consultants can assist your business to plan, deploy, manage, enhance or debug your Power BI environment. Progent can also help you to prep your source data for Power BI visualizations. Progent can help you build and administer a local, cloud, or hybrid environment for Power BI.
Award Winning Threat Management Gateway 2010 Computer Consulting
Forefront Threat Management Gateway 2010 Online Support
Forefront Threat Management Gateway is based on the proven security capabilities of Microsoft ISA Server 2006 and offers a easily administered Internet gateway that acts as a one-server platform for a variety of security functions including an application layer and network layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, Virtual Private Network management, and HTTP and HTTPS inspection. Forefront Threat Management Gateway provides comprehensive web security reporting features, permits customized reports powered by SQL Server, integrates with Active Directory to simplify policy enforcement, and can be operated as a virtual server to lower expenses and enhance recoverability. Progent's Microsoft-certified engineers can help your company to design and execute pilot and production deployments; integrate Forefront TMG 2010 with Windows Server 2008, Active Directory, Microsoft SQL Server, Exchange Server 2010, and SharePoint; install Microsoft Forefront Threat Management Gateway to run on a virtual machine with Windows Hyper-V; and provide ongoing consulting and troubleshooting. Progent can also assist you to upgrade smoothly to Microsoft Forefront Threat Management Gateway 2010 from ISA Server.
Firewall Setup WatchGuard Firebox Firewall
WatchGuard Firewall Security Tech Services
Progent offers consulting expertise for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to choose, configure, and maintain a WatchGuard Firewall appliance that aligns with your security needs and budget. Progent can assist you to maintain outdated WatchGuard firewalls or upgrade efficiently to current WatchGuard firewall solutions.
Offsite Workforce IP Voice Remote Consulting
Remote Employees IP Voice Remote Support
Progent can help small and medium-size organizations to implement IP voice solutions to provide their at-home employees the advantage of seamless extensions of the company phone infrastructure.
At Home Workforce Collaboration Outsourcing
Telecommuter Collaboration Help and Support
Progent can assist small and mid-size organizations to configure collaboration technology to permit their remote workforce to benefit from productive interaction with fellow workers and clients.
Outlook 2016 Network Providers
Outlook 2016 IT Outsourcing Firms
Progent's Microsoft Office and Microsoft 365 consultants can help companies to integrate Office desktop and Microsoft 365 apps including Office Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Project and Publisher into a seamless solution that offers quick return on investment and enables improved business outcomes. Progent can help you to interface Office or Microsoft 365 apps with one another and with other core Microsoft technologies such as SharePoint Server, Exchange Server and Microsoft SQL Server running on-premises or in the cloud. Progent can also help you to fix compatibility issues between various versions of Microsoft Office and offers customized online instruction to individual users and teams.
Award Winning Lync Server 2013 high availability Consultants
Lync Server 2013 security Engineer
Microsoft Lync 2013, rebranded Skype for Business, allows organizations of all sizes to create a manageable and protected communications ecosystem that permits the modern Bring-Your-Own-Device computing style with IM, presence, web meetings with application sharing, as well as IP and PSTN calling across a wide assortment of desktop and mobile clients. Progent's Microsoft-certified Lync 2013 experts and network architects can help your company to assess the advantages of Lync Server 2013, design an in-house, cloud-based (with Lync Online) or hybrid model suitable for your present and future plans, deploy Lync 2013 so as to speed up your ROI, and provide live online and onsite training to your management staff and end users. Progent offers in-depth expertise in critical components of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to integrate Lync 2013 with popular Microsoft 365 applications such as Outlook clients and PowerPoint.
On-site Technical Support Dynamics GP 2013
24-Hour Dynamics GP Great Plains Software Network Consultants
Dynamics GP allows you to grow and control your business better by delivering deep availability of decision-driving data and a rapid return on investment. Microsoft Dynamics GP/Great Plains offers important business benefits including its ability to expand the presence of your organization, manage your accounting, computerize financial operations, standardize procedures across your company, improve inventory control, enhance order accuracy, expand revenue and minimize turnaround time, and increase cash flow. Progent can show you how to configure and manage a reliable, secure server and communications infrastructure to support Great Plains, and can provide expert Dynamics GP/Great Plains support professionals to help you derive the full advantages of your Dynamics GP/Great Plains software.
24/7 CCIE Certified Support and Help Meraki AP
CCIE Certified Aironet 1700 Access Point Support and Setup
Progent's Cisco-certified Wi-Fi technology consultants can help you to configure, manage, and troubleshoot Cisco Wi-Fi devices including Aironet and Meraki 802.11ac wireless access points plus Cisco's Wireless Network Controllers.
24 Hour Data Center Colo On-site Technical Support
Data Center Colocation Online Support
Colocation data centers make it possible for businesses to share enterprise-class facilities for housing network equipment that runs critical applications. Progent's Microsoft and Cisco premier IT experts can assist your small business with all aspects of your colocation program including selecting and migrating to a colocation facility, designing system topology, specifying required equipment, on-premises and remote maintenance, establishing online system administration, and education your support personnel.
IT Consulting Hornetsecurity Altaro 365 Total Teams Chat Backup
Hornetsecurity Altaro M365 SharePoint Backup Onsite Technical Support
Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to protect your Microsoft 365 user and group mailboxes, files stored on your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered endpoints.
24/7/365 Software patch management services Consulting
Wi-Fi access point patch management Services
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Professionals Microsoft Small Business Server
Microsoft Sharepoint Server 2019 Support Firm
Progent's Microsoft-certified consultants offer computer help and technology consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progent's support team can help you plan, integrate, maintain and manage the entire family of Windows .NET Servers including SQL Server, ISA Server, Small Business Server, Exchange Server, SharePoint Server, Hyper-V, Lync Server, Microsoft Project Server, and Microsoft System Center Operations Manager.
Cisco VoIP Phones and IM Integration Support
Support Services Cisco SIP phones
Progent's CCIE-certified networking consultants offer advanced support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability systems.
24 Hour Microsoft Dynamics GP Upgrade Planning Consulting
Microsoft Dynamics GP Upgrade Professional
Progent's consultants have delivered support for Microsoft Dynamics GP and Great Plains ERP software for more than two decades and Progent has provided integration, customization, education, and troubleshooting services since the platform's debut. Progent can provide in-depth expertise for upgrading legacy Dynamics GP/Great Plains ERP systems. Progent can assist you to plan, validate, and implement a cost-effective migration from a an outdated version of GP to the current edition of Microsoft Dynamics GP.
ProSight Reporting Remote Infrastructure Monitoring Remote Support
ProSight Reporting Remote Network Infrastructure Management Consultant Services
ProSight Reporting is an expanding line of real-time reporting tools designed to integrate with the industry's top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
24x7 Microsoft ASP.NET Designer
DotNET Software Programming Company
Progent's software developers have worked for 20 years with .NET tools and the Visual Studio development system and can build or update .NET apps quickly and at low cost.
Open Now Cisco Firepower Configuration Network Consulting
Cisco Firepower NGIPS Network Consulting
The new Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver significantly more value than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new installations. Progent's Cisco-premier CCIE network experts can help you to manage your existing PIX or ASA 5500 security appliances or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, configure, tune, administer and debug firewall solutions built on ASA 5500-X firewalls with Firepower Services.
Security Auditing Trend Micro
Security Consultancies Symantec
Progent offers businesses of any size expert support for Intrusion Protection products and IPsec VPN products from leading firewall and VPN security companies such as Palo Alto Networks, Check Point Software, Juniper Networks, Fortinet, and Symantec. Progent can show you how to design a comprehensive security strategy and choose appropriate products from a variety of suppliers to support your security objectives while sticking within your budget restraints.
Computer Consulting Call Desk for Remote Workers
Telecommuter Solutions Support and Help
Progent has two decades of experience assisting small and mid-size businesses to plan, install, tune, manage, and troubleshoot information networks that incorporate teleworkers.
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